If I could give zero stars for the pharmacy staff, I would. The person I spoke with at this time…read more(who I found out name is Christina) was incredibly rude and spoke to me in a condescending and degrading manner. Rather than helping, she responded with remarks like "Do you even know what pharmacy you're calling?" and "I don't know what you're talking about." This is unacceptable behavior for someone working in healthcare, where clear communication and professionalism should be the standard. Patients deserve respect when calling about their medications. Management seriously needs to evaluate their staff's communication and customer service. The worst communication

The pharmacist(s) are horrible. They were late to work, and had an unwelcoming body language. The…read moreattitude they providing with a horrible tone for asking questions for the unclear feedback was over the top. I was called to confirm three items were ready, I arrived the next day to hear from Kevin whip I have no idea of his last name, because he didn't have his badge on. So the picture attached was who I was speaking with I informed him ahead of time that I would be taking this photo and he approved. The way he threw my receipt after asking for his supervisor was truly uncalled for. This person needs communication and customer service skills because he does not "active listen" to understand what I was asking the rudeness of cutting me off. Now let's talk about his manager (the role model) for this space Kristine wow! I tried to inform her of my situation, which clearly she does not care from the experience I've had. All I wanted was my prescription which the automated system informed me was ready, then to show up and hear it's not. Tried to understand why I got the notification and to be shut down by this person, and no education on the 2/3 orders- because her toxic, unhealthy ways lead me to depart to allow her uncontrollable frustration of me simply asking a questions on my order. When I was leaving I spoke with management Mary and she was truly helpful: I called the pharmacist to see if my last order to be transferred and when i provided my information Kristine said we can't don't that you'll have to call the pharmacist to make that transfer, and hung up in my face. Truly horrible, you don't have to worry about me visiting here again. Please keep in mind this is a summary the full experience truly informs you people need better trainings and leaderships to avoid experiences like this.

This is my go to place to get my Thyroid meds and any meds at that. Everyone is so welcoming and…read morebeyond uplifting. They're very helpful and go above and beyond for us. Next time you have to refill your prescriptions make sure to give them a try if you haven't yet.

I trust Josh and Kevin and call them with questions without ever feeling rushed. They patiently…read moreanswer my questions and give great advice. I highly recommend Brookvale Pharmacy!

Central pharmacy just caused me a major inconvenience im handicapped and live in Richmond ca. rite…read moredown the street from the pharmacy but my doctor is in Oakland. once a month I get on Bart and go to my appointment in Oakland from Richmond wich also cost me money so since I wouldn't have to go back and forth to Oakland to pick up my medication my doctor had it sent to central but all of a sudden I get a pharmacist that think she knows better than my doctor and tells me I don't need my medication mind you she doesn't know me from a can of paint doesn't know my medical history or anything about me but decides she wants to go on a power trip and has my meds sent all the way back to highland if this isn't illegal it should be a pharmacist over riding a doctor's prescription for nothing more than a power grab. what gives central pharmacy the rite to play with people's medication and people's lives this is unbelievable that they have these type of people working for them if you want to be a doctor go back to school but as long as your just working in the pharmacy then do the job your hired to do and that job is not to power trip on patients that need there meds now I have to figure out how im going to get all the way back to Oakland to grab my meds they could have just gave me up the street

Local neighborhood independent pharmacies are the best and Central Pharmacy is certainly one is…read morenoteworthy! The pharmacists and staff take the time and effort to greet you and get to know you. You cannot get that level of service at corporate big box pharmacies. They communicate always and make sure you get your needed medications. Central Pharmacy is simply exceptional!

Walgreens isn't my pharmacy anymore. it was interesting. some bargains. many miscommunications…read more i.e. whenever i order medicine. system says pick up at such a time. show up. no medicine. computer has no idea what each location has in inventory. not much micro beers here either, snacks not cheap, chocolates too generic, not enough cocoa. brew: merlot wine or riesling (5) -whichever california wine is on sale. -parking's never an issue.

If I could give negative stars I would, not only is the customer service horrible but no one…read moreanswers the phone. And, 8 times out of 10 the manager will hang up mid call and pretend it's an accident.

I was looking for a cart because I need tons of bottled water, I asked one of the employees if…read morethere's available cart he said NONE perhaps he offered to carry those bottles way through to my trunk. Excellent service. By the way he's name is JOSEPH

FINAL UPDATE: 4/18/2026…read more I HAVE TRANSFERRED ALL MY PRESCRIPTIONS TO AMAZON PHARMACY. Last week, the pharmacy drive-up window was closed, no one in the pharmacy would answer the phone, a medication refill I ordered was canceled without explanation (happened before). I had my doctor send my scripts to Amazon Pharmacy, and they were delivered to my door in TWO DAYS. This is not an ad for Amazon Pharmacy. I mention this because of the comparative efficiency. Imagine not being able to get life-saving medication because your pharmacy is ignoring calls and canceling medication orders with no explanation. I'm done with this place.

Okay first off this review is solely for Vincent in the pharmacy…read more For 18 years, my son has only been able to get shots/take blood while under sedation. See my 21 year old son has severe autism, nonverbal and sensory issues. When he was three he needed to get blood test done, he broke two of the phlebotomist fingers and it took 5 people to hold him down to do. Hence from that moment forward only when sedated. When the covid vaccine came out I desperately wanted him to get the vaccine but our insurance wouldn't put him under sedation (nor would I really want to for just one shot) to get it. So for months I've been roll playing doctor with him. We watched Sesame Street Elmo visits the doctor and Bear in the Big Blue house The Big Blue House call on repeat for the last couple months. I first got my appointment at the CVS in Pinole and I wrote a social story so he could understand all that was going on and watch me while I got my shot hoping it would help him no be so scared. We did a couple dry runs in the house where we recreated what my shot visit was like using a kids doctor play set. I told myself if he even seemed a bit nervous when we finally got there I would call it off as I didn't want him to go thru something traumatic but even more I wanted to keep the pharmacist safe. We went in this morning and while Vincent (our hero) helped a couple other people he continued to check in to thank us for waiting and letting us know he'll be right with us. When it was our turn he took us to the little injection room and let me sit down with my son. I told Vincent I was going to hold my sons hands and put my legs on the outside of him so if he reacts I can be on it immediately. Now let me back up for a minute. When it was our turn and we were at the counter, I asked Vincent if he had any numbing cream. While I didn't even feel my shot because of my sons sensory issues I thought it would be just another little layer of help for him to get thru it. After Vincent lead us to the injection room he went out and found the best numbing cream he could to use on my son. (I almost burst into to tears at that moment for the care and time he took for my son who he knew all of 10 minutes) Everything he did from rolling up my sons sleeve, to putting the numbing cream on he explained to my son. Vincent was so calming and careful with my son. I've rarely had a stranger to my son be so attentive to his needs. Vincent saw my son getting a little nervous as I tried to redirect my son to his phone - so what did he do? Vincent showed my son the needle with the cap on and tapped my sons arm where he would eventually do the shot a couple times playfully telling him "See that's okay". The minute my son started seeming nervous I almost stood up and tell Vincent that we will cancel the shot because I didn't want him to get hurt if my son reacted. See my son is 6'5", 269lbs and while most are intimidated by his size they fail to realize he's probably watching Blues Clues and singing along. He's a big softee. He only reacts when he is scared. But when Vincent started talking to him then tapping his arm at the injection site with the cap end of the needle I could see my son change. While he was still nervous I could see how he trusted Vincent. My son can tell within minutes of meeting you if you're invested in him. He may not be able to talk but he can feel other people. Vincent gave him the covid shot and my son didn't even flinch. He let Vincent put on the bandaid and went back to watching his phone. I write this review not as a customer but as the mother of a child with autism. We have spent 19 years of his life dealing with people who are their to help him treat him as if he was less than because he had special needs. Because he doesn't talk people would think then they don't need to talk to him. Many would treat him as a thing to take care of instead of a person who really needed your help and patience. Vincent is on my very short list of people who I will never forget as he gave my son the biggest gift anyone can give to another - their time, patience, and understanding. Vincent your are a fantastic pharmacist. I saw how you handle each customer with respect and care. But even more so you are a beautiful human being. Your family, your community - raised you to see people with love and care. How you handled my son today can't be taught. You can't fake what you did today. That was pure humanity and I, along with my son D'Artagnan are forever grateful to you.

This pharmacy has caused lapses in my medication four times this year alone. They will call me and…read moretell me the script is ready, and then restock it the next day. I have gotten so many conflicting messages from them I have complained. When I do so, the pharmacist gets defensive and refuses to take responsibility. I am actively looking for an alternative.

If I could give less than one star, I would. I scheduled immunizations here last week. I called to…read moreconfirm the appointment the day before and they assured me, yes, my appointment was still scheduled. Then, the morning of the immunization, I drove there and waited in line to be told that no, there were no vaccines left ('23 Flu Shot.) If you have to make an appointment and confirm, and they can't even count how many vaccines they still have and hold on to them overnight, then they must be pretty bad at their jobs. Total waste of time and delays. Never again. Stay away.

I've had 3 prescriptions filled on 2 occasions. I have spent well over 1 1/2 hours standing in…read moreline and I can never accomplish it with one visit. This place is a disservice!

FIX THE PHARMACY Time posted online…read more You close the pharmacy at 6:00 not 7:00. This over site almost cost me my life. Extremely disappointed Walgreens. You just lost ANOTHER customer

Need another person at the checkout counter with better customer service, the employee was very…read morerude and not knowledgeable

Was coming here after Kaiser disappointed me. And was told they were gone. I didn't believe my…read morehubs, but they are gone. A lot of Places in this strip mall are gone. Foods co has a lease sign on the door.

I had just went to the Walgreens one last time here in Richmond, California today on February 10,…read more2025 and the store had just closed. Last month in January 2025, I noticed that a lot of items at that store were not on the shelves and some items were still there on the shelves as I could not find a Speed Stick deodorant at that Walgreens at that time and I had to go to the next nearest store Foodsco to buy a Speed Stick deodorant locked inside the case.

They suck . Don't help folks past 6pm . No compassion . Use the regular cvs . Horribleread more

Now they do not open until 10 am. I switched all my mothers prescriptions to Walgreens. They open…read moreat 8 am. Its easier to pick up meds. Also , unlike cvs, they will mail the prescriptions. Also no extra charge. Fyi. Also I dont have to park a mile away and walk through Target to get there.