If I could give zero stars for the pharmacy staff, I would. The person I spoke with at this time…read more(who I found out name is Christina) was incredibly rude and spoke to me in a condescending and degrading manner. Rather than helping, she responded with remarks like "Do you even know what pharmacy you're calling?" and "I don't know what you're talking about." This is unacceptable behavior for someone working in healthcare, where clear communication and professionalism should be the standard. Patients deserve respect when calling about their medications. Management seriously needs to evaluate their staff's communication and customer service. The worst communication

The pharmacist(s) are horrible. They were late to work, and had an unwelcoming body language. The…read moreattitude they providing with a horrible tone for asking questions for the unclear feedback was over the top. I was called to confirm three items were ready, I arrived the next day to hear from Kevin whip I have no idea of his last name, because he didn't have his badge on. So the picture attached was who I was speaking with I informed him ahead of time that I would be taking this photo and he approved. The way he threw my receipt after asking for his supervisor was truly uncalled for. This person needs communication and customer service skills because he does not "active listen" to understand what I was asking the rudeness of cutting me off. Now let's talk about his manager (the role model) for this space Kristine wow! I tried to inform her of my situation, which clearly she does not care from the experience I've had. All I wanted was my prescription which the automated system informed me was ready, then to show up and hear it's not. Tried to understand why I got the notification and to be shut down by this person, and no education on the 2/3 orders- because her toxic, unhealthy ways lead me to depart to allow her uncontrollable frustration of me simply asking a questions on my order. When I was leaving I spoke with management Mary and she was truly helpful: I called the pharmacist to see if my last order to be transferred and when i provided my information Kristine said we can't don't that you'll have to call the pharmacist to make that transfer, and hung up in my face. Truly horrible, you don't have to worry about me visiting here again. Please keep in mind this is a summary the full experience truly informs you people need better trainings and leaderships to avoid experiences like this.

This is my go to place to get my Thyroid meds and any meds at that. Everyone is so welcoming and…read morebeyond uplifting. They're very helpful and go above and beyond for us. Next time you have to refill your prescriptions make sure to give them a try if you haven't yet.

I trust Josh and Kevin and call them with questions without ever feeling rushed. They patiently…read moreanswer my questions and give great advice. I highly recommend Brookvale Pharmacy!

Walgreens isn't my pharmacy anymore. it was interesting. some bargains. many miscommunications…read more i.e. whenever i order medicine. system says pick up at such a time. show up. no medicine. computer has no idea what each location has in inventory. not much micro beers here either, snacks not cheap, chocolates too generic, not enough cocoa. brew: merlot wine or riesling (5) -whichever california wine is on sale. -parking's never an issue.

If I could give negative stars I would, not only is the customer service horrible but no one…read moreanswers the phone. And, 8 times out of 10 the manager will hang up mid call and pretend it's an accident.

I was looking for a cart because I need tons of bottled water, I asked one of the employees if…read morethere's available cart he said NONE perhaps he offered to carry those bottles way through to my trunk. Excellent service. By the way he's name is JOSEPH

FINAL UPDATE: 4/18/2026…read more I HAVE TRANSFERRED ALL MY PRESCRIPTIONS TO AMAZON PHARMACY. Last week, the pharmacy drive-up window was closed, no one in the pharmacy would answer the phone, a medication refill I ordered was canceled without explanation (happened before). I had my doctor send my scripts to Amazon Pharmacy, and they were delivered to my door in TWO DAYS. This is not an ad for Amazon Pharmacy. I mention this because of the comparative efficiency. Imagine not being able to get life-saving medication because your pharmacy is ignoring calls and canceling medication orders with no explanation. I'm done with this place.

The CVS has some really great employees, but there are some things that fundamentally should be…read morechanged overall. At the pharmacy, you shouldn't have to yell at your confidential information so loud that you wonder if it is a violation of HIPAA. I always come to the pharmacy and for the most part OK, but they need a better way to handle patient privacy.

I keep telling myself I'll never come back here.. yet here I am again, just trying to grab one…read morequick item and ending up waiting... and waiting... for someone to unlock the case. There are only two employees running the entire front area, and apparently, that's not enough to get the case opened in a reasonable time. It's disappointing because this store is just a mile from my house, but it's changed so much. The shelves are often bare, and the overall experience has gone downhill. If theft or "shrinkage" is such a big issue, why not have a security guard or another solution in place? Something really needs to be done to get this CVS back on track.

If I could give less than one star, I would. I scheduled immunizations here last week. I called to…read moreconfirm the appointment the day before and they assured me, yes, my appointment was still scheduled. Then, the morning of the immunization, I drove there and waited in line to be told that no, there were no vaccines left ('23 Flu Shot.) If you have to make an appointment and confirm, and they can't even count how many vaccines they still have and hold on to them overnight, then they must be pretty bad at their jobs. Total waste of time and delays. Never again. Stay away.

I've had 3 prescriptions filled on 2 occasions. I have spent well over 1 1/2 hours standing in…read moreline and I can never accomplish it with one visit. This place is a disservice!

FIX THE PHARMACY Time posted online…read more You close the pharmacy at 6:00 not 7:00. This over site almost cost me my life. Extremely disappointed Walgreens. You just lost ANOTHER customer

Need another person at the checkout counter with better customer service, the employee was very…read morerude and not knowledgeable

Was coming here after Kaiser disappointed me. And was told they were gone. I didn't believe my…read morehubs, but they are gone. A lot of Places in this strip mall are gone. Foods co has a lease sign on the door.

I had just went to the Walgreens one last time here in Richmond, California today on February 10,…read more2025 and the store had just closed. Last month in January 2025, I noticed that a lot of items at that store were not on the shelves and some items were still there on the shelves as I could not find a Speed Stick deodorant at that Walgreens at that time and I had to go to the next nearest store Foodsco to buy a Speed Stick deodorant locked inside the case.

They suck . Don't help folks past 6pm . No compassion . Use the regular cvs . Horribleread more

Now they do not open until 10 am. I switched all my mothers prescriptions to Walgreens. They open…read moreat 8 am. Its easier to pick up meds. Also , unlike cvs, they will mail the prescriptions. Also no extra charge. Fyi. Also I dont have to park a mile away and walk through Target to get there.