If I could give zero stars for the pharmacy staff, I would. The person I spoke with at this time…read more(who I found out name is Christina) was incredibly rude and spoke to me in a condescending and degrading manner. Rather than helping, she responded with remarks like "Do you even know what pharmacy you're calling?" and "I don't know what you're talking about." This is unacceptable behavior for someone working in healthcare, where clear communication and professionalism should be the standard. Patients deserve respect when calling about their medications. Management seriously needs to evaluate their staff's communication and customer service. The worst communication

The pharmacy hours say their break is from 1:30-2:00pm, but when I showed up at 1:05pm the pharmacy…read morewas already closed and staff had left. I understand people need breaks, but the posted times should match reality. Either update the hours or stay open until the time that's advertised. It's frustrating to make a trip based on the schedule and find the pharmacy unexpectedly closed.

This is my go to place to get my Thyroid meds and any meds at that. Everyone is so welcoming and…read morebeyond uplifting. They're very helpful and go above and beyond for us. Next time you have to refill your prescriptions make sure to give them a try if you haven't yet.

I trust Josh and Kevin and call them with questions without ever feeling rushed. They patiently…read moreanswer my questions and give great advice. I highly recommend Brookvale Pharmacy!

I've gone to this Walgreen for years. It is not the store's fault. It is the city of San Pablo's…read morefault with all the house folks hanging around and stealing from the store. The workers have to put up with a lot so I would not be blaming the workers I would be blaming the city of San Pablo for not doing enough

Up date your system is crap and the staff so rude and no one in charge of this place is a mess I'm…read moreglad is the last time I'm here plus staff taking about patients that are being rude to them you should ask your self why there rude

I was looking for a cart because I need tons of bottled water, I asked one of the employees if…read morethere's available cart he said NONE perhaps he offered to carry those bottles way through to my trunk. Excellent service. By the way he's name is JOSEPH

FINAL UPDATE: 4/18/2026…read more I HAVE TRANSFERRED ALL MY PRESCRIPTIONS TO AMAZON PHARMACY. Last week, the pharmacy drive-up window was closed, no one in the pharmacy would answer the phone, a medication refill I ordered was canceled without explanation (happened before). I had my doctor send my scripts to Amazon Pharmacy, and they were delivered to my door in TWO DAYS. This is not an ad for Amazon Pharmacy. I mention this because of the comparative efficiency. Imagine not being able to get life-saving medication because your pharmacy is ignoring calls and canceling medication orders with no explanation. I'm done with this place.

I keep telling myself I'll never come back here.. yet here I am again, just trying to grab one…read morequick item and ending up waiting... and waiting... for someone to unlock the case. There are only two employees running the entire front area, and apparently, that's not enough to get the case opened in a reasonable time. It's disappointing because this store is just a mile from my house, but it's changed so much. The shelves are often bare, and the overall experience has gone downhill. If theft or "shrinkage" is such a big issue, why not have a security guard or another solution in place? Something really needs to be done to get this CVS back on track.

The CVS has some really great employees, but there are some things that fundamentally should be…read morechanged overall. At the pharmacy, you shouldn't have to yell at your confidential information so loud that you wonder if it is a violation of HIPAA. I always come to the pharmacy and for the most part OK, but they need a better way to handle patient privacy.

If I could give less than one star, I would. I scheduled immunizations here last week. I called to…read moreconfirm the appointment the day before and they assured me, yes, my appointment was still scheduled. Then, the morning of the immunization, I drove there and waited in line to be told that no, there were no vaccines left ('23 Flu Shot.) If you have to make an appointment and confirm, and they can't even count how many vaccines they still have and hold on to them overnight, then they must be pretty bad at their jobs. Total waste of time and delays. Never again. Stay away.

I've had 3 prescriptions filled on 2 occasions. I have spent well over 1 1/2 hours standing in…read moreline and I can never accomplish it with one visit. This place is a disservice!

FIX THE PHARMACY Time posted online…read more You close the pharmacy at 6:00 not 7:00. This over site almost cost me my life. Extremely disappointed Walgreens. You just lost ANOTHER customer

Need another person at the checkout counter with better customer service, the employee was very…read morerude and not knowledgeable

Was coming here after Kaiser disappointed me. And was told they were gone. I didn't believe my…read morehubs, but they are gone. A lot of Places in this strip mall are gone. Foods co has a lease sign on the door.

I had just went to the Walgreens one last time here in Richmond, California today on February 10,…read more2025 and the store had just closed. Last month in January 2025, I noticed that a lot of items at that store were not on the shelves and some items were still there on the shelves as I could not find a Speed Stick deodorant at that Walgreens at that time and I had to go to the next nearest store Foodsco to buy a Speed Stick deodorant locked inside the case.

They suck . Don't help folks past 6pm . No compassion . Use the regular cvs . Horribleread more

Now they do not open until 10 am. I switched all my mothers prescriptions to Walgreens. They open…read moreat 8 am. Its easier to pick up meds. Also , unlike cvs, they will mail the prescriptions. Also no extra charge. Fyi. Also I dont have to park a mile away and walk through Target to get there.