Just went to CVS pharmacy...on California blvd, walnut creek, ca.....to pick up some meds. There was 1 person in front of me...being attended by pharmacy clerk ALLAN..I noticed how very nice and happy he treated the customer. Then it was my turn....omg...Mr Allan continued his super nice service....happy, a big smile. It made my day! I got to talk to him for a bit...and he was just a FRESH BREATH OF AIR. EXCELLENT customer service...THANKS ALLAN...world needs more of ur beautiful energy. Best, Jose ramirez Cancer patient read more

Do yourself a favor and choose a different pharmacy. Went to pick up my prescription, no one was working the counter at this pharmacy. The employee who was supposed to be upfront was in the back and was sorting through bags. Kept me waiting until she was done sorting bags. Customer service is nonexistent. They seem to be short staffed and not really care about patients/customers. With so many options, I don't have to keep giving business to a company that doesn't value my business. It's pretty bad, don't say I didn't warn you! ;-) read more

Two weeks ago my mother went in to pick up a prescription that was prescribed by her doctor. A white woman (my mother is Hispanic) Rudely denied her service, claiming that it was against the law to issue her. The medication that had already been prescribed to her by her doctor. This is unacceptable on all fronts and I will be taking legal action to all acceptable expense for this. Incompetent, rude, useless employees, such as this should not be employed in such a position that involves Insight and care to a patient's individual needs. I am disgusted. read more

Lucy the pharmacist and manager at this location is extremely RUDE. She has multiple complaints but I've sent this one to corporate as well. We get it. You're a pharmacist and think the world bends at your knee. Fine. But being rude to customers isn't needed or warranted. I'll direct my business somewhere else. read more

CVS Pharmacy - Store front - Drugstores Near Me - LAFAYETTE, California

My mother was discharged from the hospital at noon on Wednesday. Prescription sent to Moraga CVS. I went by a few hours later and was told that they didn't have it in stock but the Lafayette store did. I called the Lafayette store and their automated system Told Me that it was ready. I went to the Lafayette store and they said that they didn't have it in stock and that it wasn't their prescription- it was at the Moraga store. We argued for a minute and then I played their automated system for them which said that it was ready at their store. They said come back tomorrow (today) I called today and was told it would be ready at 3. I went to get it at 3:15 and was told it wouldn't be ready until after 4. I am waiting. read more

the pharmacy delayed a refill for two weeks. Another time it refused a refill on account that it was too early. Subsequently they acknowledged they were wrong. Yet at another occasion they refilled my prescription incorrectly. read more

Came in for passport photos. The very nice man who took our pictures did so quickly and professionally. It could not have been a more positive experience! Thank you! read more

I typically use another pharmacy, came to this CVS pharmacy for a lower GoodRx price on a very expensive med, and won't repeat that decision for any med at any price. It's easy to say a place is the worst ... however, this CVS pharmacy might really be, and its employees deserve to be called out on their behavior. The pharmacist (kinda' tall'ish & blonde'ish ... didn't get her name) defines the words "unpleasant", "nasty", "rude", "jerk", "creep", and others I shouldn't include here ... perhaps her attitude's infected the entire pharmacy staff. On the flip side, props to this CVS store's ops mgr Tejal, who's very pleasant, a good listener and communicator, and understands that a customer being blamed by an employee isn't necessarily the actual problem. To be clear, this review is just for the CVS pharmacy, not the entire CVS store, where the other employees are consistently nice and pleasant. (BTW, had my doctor transfer the scrip to my regular pharmacy ... the CVS pharmacist probably couldn't be more pleased, and I have mixed feelings about whether I should laugh at her or feel sorry for her.) read more

Absolutely dreadful. Called to confirm my prescription was ready.It was confirmed by the virtual assistant . Drove 20 minutes to pharmacy. Waited in the pickup line (6 customers). Was told they had no prescription for me and was referred to the consultant who told me it was too early for a refill. I was not looking for a refill (which was waiting for me at my home CVS), I was traveling and had forgotten my pills. My physician had prescribed 6 pills to get me through my trip. Eventually they found that prescription and okayed it but told me I would need to wait 20 minutes for it to be refilled and they would call me when it was ready. I waited in front of the counter and they telephoned me when it was ready. Got a request to complete a customer survey. They make it as complicated as possible and require you to enter your credit card information. DO NOT PATRONIZE THIS PHARMACY! read more

I was calling from a doctor's office trying to help a patient with a prescription that was not received electronically. The lady I spoke to on the phone was very rude and should not work in a healthcare environment. No help was given towards the issue and we ultimately sent the prescription to another pharmacy. read more

Worst EVER experience in life at a pharmacy. I am a Lafayette resident. I use this pharmacy for my cancer response medicines, as there are many meds needed in this area. From nausea, to migraine, to pain, etc., there are many days I must visit the pharmacy. I chose CVS in Lafayette for ease and convenience as it's about 1 mile from my home, or less. The lady at the pharmacy portion is always so super sweet and helpful to me. But it ends there. They always cannot find my prescriptions, they have me listed twice so almost every time I visit I have to tell them that so they can find me and my scripts. If I don't, they tell me they have nothing for me and I have to show the text(s) I've received affirming they have them. I shouldn't have to work for my Rx needs. Today was extra special. As I was leaving with my purchase after the pharmacy I was approaching the counter to pay and I heard an overhead announcement saying, "Can the owner of a silver BMW report to counter and move your car you're blocking a person." I immediately went to the counter and claimed responsibility for the car, yet not blocking as I was in a marked space (a space I park in, as well as several others, every weekend when we go to Diablo Foods or pick up at CVS) and I said, "Hey, that's me, let me quickly pay and figure out what's up." Credit card in hand and purchase on counter. This younger clerk (probably about less than 20) said to me, "You're blocking someone and need to move." I said, "I heard that, can we pay quickly so I can figure out what's the issue?" He said, "But you're blocking someone." I said, "I am in a space marked with lines, regular parking, that I, as well as many others use all the time." He says, "Well it's marked 'no parking' and you shouldn't park there." I said, "That's not true. I park there along with others every time I'm here. I am local and I am aware of parking. I don't see any sign that says that." He told me if I cannot read I shouldn't be driving and also said 'Im local too, nice to meet a neighbor' in the most condescending voice I've ever heard. Is this what living in Lafayette is about? Having teenage cashiers ridicule, belittle, degrade, judge and parent you as you immediately respond to the announcement, claim responsibility and are ready to run out and handle whatever issue someone might have with your LEGALLY PARKED VEHICLE WHILE YOU RETRIEVE YOUR CANCER MEDS? He literally said to me, "If you can't read signs then you shouldn't drive!" Wow. Just wow. First: there is no sign Second: there are lines for parking Third: residents park there all the time Fourth: it's available parking Fifth: 3 more cars were next to me when I left Sixth: you have lost my business for life Seventh: what a stain on CVS There was a Lafayette police officer in lot as I left this situation not paying attention to this foolishness because it was FOOLISHNESS as the lines are there in lot for parking, there is NO sign and others were also parked there. What a terrible place and awful employee treating people/customers with disdain and hatred. I have kept my business (which is plentiful with my condition) with this CVS, but no more. I will move my business elsewhere. And will not allow teenagers to tell me to learn to read, stop driving and learn how to park. Horrible customer service. It's pretty obvious it's not just me.... Look at the reviews and rating. read more

The new pharmacist at CVS is so helpful and patient. He helped me apply a coupon to a very expensive prescription that is not covered under my medical plan. Thank you! read more

Horrible, horrible experience I've never been accused of stealing and basically I came in the store to get some ant traps. I was immediately being watched question by employees if I needed help, but they were more staring at me with suspicion. I told them no I don't need help and I was texting, my wife, I put them back because I didn't need them. I told the lady and she basically accused me of taking over-the-counter which I don't know what it is she was talking about and she was not very nice. I can't believe it. I'll never go back to that store. Sat. July 6th 2024 read more

Wish I could give this pharmacy a 0 stars. There is now no way to directly speak with a pharmacist over the phone. I've seen this pharmacy and it is understaffed every time I go in. I find this experience extremely irresponsible especially due to the relationship between a pharmacist and my health. In addition, when I have been connected by a pharmacist, specifically Lucy, I experienced rudeness and disrespect during a normal business interaction when trying to understand why I have two profiles, one of which I am unable to see online. So, many of my scripts are going unfilled. read more

I'm giving 5 stars for SAVANNAH because she was so helpful when I stopped in a couple of weeks ago. I was looking for OTC medicine that I couldn't find. I could have overlooked it so I asked her for help and she walked over to the aisle with me and confirmed that they are totally out. With the pandemic and all, I didn't want to drive from drug store to drug store looking for this So she called the CVS in Moraga, at the Rheem shopping center and they did have it. She asked them to put it on hold with my name on it at the front register so that I can just come in and pay and be done. She was so helpful! Thank you Savannah!!! read more

Absolutely zero stars for CVS, 5 stars for the people who work there. I have watched over the years as the pharmacists and support staff just get more and more overwhelmed and less support. Nevertheless, the staff is still friendly, and recently the pharmacist spent a considerable amount of time getting my wife a needed prescription that was out of stock nearby. It is sad, as CVS's incompetence and poor computer systems cost both them and customers a considerable amount of time. I can't tell you the number of times they have synched my prescriptions, to only have them come out of sync and require separate trips (never lasted more than a month). I have also had multiple times I have been texted my prescription is ready, to arrive hours later and it isn't filled. This is a system issue at a corporate level, not a store level personal issue. read more

It's hard to say if this CVS is "worse" than others since it seems they're all pretty terrible. But this one is bad. It's dirty. Many staff members are unhelpful at best and rude at worst. And the pharmacy is a shit show. They take appointments for things like covid shots and then have you stand there and wait for more than 30 minutes while they fill prescriptions for people who do *not* have appointments. What's the point of the appointment in that case?! read more

Really nice and very quick follow up . The person who picked up my voice message returned my call within minutes. I also received a text message from the pharmacy stating that I would be receiving a call today just as I left my message! read more

This Pharmacy is the worse and it doesn't allow negative stars. I have been coming for 13 years and sadly watched the service go down. I had a basic RX for my daughters for pink eye and it took 3 days to fill (was told the type was the most common eye drop and there is not supply issue). I walked in at 2 pm on 4th of July (again 3 days later) and they told me they were closing and they couldn't help me. I explained to them that I had just got the notice and it took 3 days and they said, sorry we are closing. They have had amazing pharmacist in the past but they all have moved on. They lack customer service here - who closes down for lunch these days. Regarding the store (non pharmacy) they are really pushing self check out and there is always a long line or no one at the counter in front. read more

This is an amazing CVS pharmacy. A+++ I'm a doctor and I work with a lot of pharmacies but this is the best. I left VM for my patient who had COPD exacerbation. The pharmacist called me back within minutes to clarify the prescription. She was extremely professional and helpful. Again I work with a lot of pharmacies and this was the best experience I had. My patient is happy and will have the meds he urgently needs. 100% recommend. read more

When I was rung up for the one item I wanted, the register showed a promotion of buy one get one at 50% off. So I told the cashier I wanted to go grab one more. Never did I ask her to hold my place in line or anything like that. But she started muttering to herself about how she had to do another void and how she already had a lot of voids that day. Hmmm... maybe she's just bad at her job. Besides, there wasn't even anyone in line behind me. so I wasn't holding anyone up. And isn't it the store's own fault that they didn't place their price tags correctly? When I went back to grab the second item I double checked and confirmed there was no price tag saying the item was buy one get one 50% off. If you want to be treated rudely then this is the place for you. Otherwise, shop at the Walgreens across the street. I was so annoyed I was left speechless and couldn't even give the cashier grief about it. I just wanted to get the hell out of there and never go back. read more

Very disappointed. I called a couple of times recently to find out if this pharmacy offered Shingrix vaccines ... never got through despite waiting an hour on hold one day and 40 minutes the next. My doctor was kept on hold recently for 40 minutes, too, last week and today left a prescription on voicemail that somehow mysteriously disappeared. There are always at least 4 people behind the pharmacy counter when I visit, so I'm not sure what the problem is. I'll be taking my business to the Walgreen's across the street. read more

It takes forever to get help at the pharmacy. I absolutely hate coming here to pick up anything because it takes on the average one half hour to get even someone to say hello and thanks for waiting forever. read more

The absolute worst. Store inventory is awful. The pharmacy is a zoo and personnel have zero people skills. They fill prescriptions without even asking about insurance so it has to be re-done when you arrive to pick up. Walgreens across the street is cleaner and personnel are friendly and intelligent. read more

This CVS deserves less than one star. When I tried to fill a prescription, on the day it was due to be filled, the pharmacist screamed at me saying I could not fill the script and then hung up on me. It was wildly unprofessional. Then, when in to clarify that this unprofessional pharmacist was incorrect, he told me they didn't even have my medication. He also confirmed that my home pharmacy had the prescription and could fill when I got home the next day. Come to find out, none of this was true. So due to one Incompetent man, who should not be a licensed pharmacist at all, I am now having to jump through hoops for days on end. Save yourself the trouble and go to any other pharmacy other than cvs if you live in the Bay Area. They're all idiots. read more

This pharmacy location is horrible. Every time I try to fill a prescription there is a problem. Today 3 of the 4 people in front of me also had issues with their prescriptions. I know labor is right, but this is unacceptable. read more

Setup a pickup for a prescription and they say "sometimes our system doesn't catch it" What's the point of setting up a pickup time. Horrible place to shop at read more

The pharmacists and staff at this CVS are awesome! Detail oriented, helpful and proactive! After putting up with error after error at my local Walgreens, I finally decided to switch pharmacies and transferred to this CVS. My only regret is not doing it sooner. It's a little farther for me to drive but having peace of mind and not worrying about my prescriptions when I'm already not feeling well is so worth it to me. read more

After receiving a CVS e-mail stating: "Get one FREE item up to $10" I stopped by this store, found an item just over $9 and went up to the counter. ( In the e-mail you can click the button and the CVS website will process the coupon to your card so it is "in the system" ready-to-use online or at the store. ) The college-aged cashier, after telling her about my coupon, scanned my card, scanned the item, and said it wasn't working. She didn't even see the coupon in the system. She tried again, a couple of times, nothing. I showed her the e-mail on my phone, she plugged in some numbers, then said the coupon was showing up. She scanned the item again...nothing. She said I probably had to buy something OVER $10. Some retail stores operate like that, but this coupon explicitly states "up to $10". I looked around for another item, didn't like the high pricing, then gave up, walked out. When I was in Walnut Creek I did the exact same thing, same item just over $9, but this time with the printout stating the coupon was on my card, with the last 4 digits of my card on the paper. The cashier confirmed the coupon was in the system, but couldn't figure out how to ring it up. ( Again?? ) The manager stepped in, rung it up, no charge to me with the coupon, told me it was done, I was on my way. Now...was that so difficult, Lafayette? [ Buyer Beware: On the CVS website "Coupon Policy" page: "We have the right to refuse or limit the use of any coupon and/or the subsequent return for any reason and at the discretion of CVS Pharmacy management." Not sure why they would write "for any reason", but if they want to gamble with customer dissatisfaction that way, have at it! ] read more

The COVS at the Rheem Center near the Home Goods in Moraga is not a good store to shop. I can never find the items I wanted, not like the CVS at downtown San Francisco. Also be very very careful about their Pharmacy Department. They always give you the oldest medicine they have which will expired in a few month. I got one item recently which has the exactly same expiration date as the item I received 1 1/2 years ago. Please open the package to check the EXPIRATION DATE before you leave the Pharmacy Department. Once you walk away they will not allow you to exchange it !!!!!! They are happy finally can get rid of the old inventory. read more

Poor service. I use CVS only because it's close and familiar. The store part is fine but the pharmacy isn't. The pharmacists continue to work in the back while people are waiting, in plain sight, for service. The personnel are generally cold, never rude but never pleasant. You can wait forever for them to serve you on the phone. The repeated recorded phone messages about a prescription being ready or due for a refill are annoying. I wish a decent competitor would arrive (Walgreens isn't it). read more

Disappointed that they don't pick up their phones supposedly because understaffed, but when I went in person there were 3 people behind the counter and no-one in line for pickup. read more

Holy racism Batman! I was in the store less than 5 minutes before the assistant general manager had a police officer come by to "check" on myself and my friend while we were shopping for some Christmas stocking stuffers. Not impressed. read more

This CVS is horrible. The service has always been terrible, but I have continued to go there because of the convenience. The other day, I had to pick something up. Unfortunately, I was on crutches. Many shoppers were annoyed when I said, "excuse me" so that I could get by. But those were the customers. Or so I thought. One woman rolled her eyes as I walked past her. When I went to the check stand, I was surprised to discover the woman who rolled her eyes at me was an employee. I think I will be going to another pharmacy from now on. read more

The worst! Not only is the pharmacy consistently backed up but the overall service at the store is horrible! Trying to use an extra care coupon for a free item, shocking, the cashier couldn't get it to work. After re-ringing my purchases 4x another cashier finally figured a way around it. Not once did anyone ever apologize for the inconvenience or extended waiting time. Shocking that these employees don't know how to interface w their customers. Some humble apology would have been nice. Time to take my business elsewhere! read more

Well - this has been "bills, longs and now cvs drugs" . I've been coming here that long. The store is still very old fashioned in its layout, and mentality. (I.e. do you really need a gate for employees to leave in the back?) It's just old and a bit weird. I also feel that they hire the less fortunate, but that's another story. I like this store for its convenience, regardless of the parking lot. I really can't excuse the pharmacy - everything takes twice as long. I'm no longer a fan of the target one either... But at least they have a better shot at completing my order and charging me correctly. read more

Lafayette CVS pharmacy is horrible. They don't answer their phones, I've had to call three times throughout the day and have not been able to talk to anyone about a refill. If my medical insurance didn't have a "special" relationship with CVS, I would not use them. read more

I usually come here for the pharmacy, so that's what my review is based on. I've come to learn that CVS's online prescription refill is very unreliable. It should be quick and painless, but sometimes it is days before I get a text saying that my prescription is ready; sometimes I never get a text at all. The website often doesn't work correctly and it is a pain to get the text reminders set up. But all of this is probably the issue of CVS as a company, not this particular location. This location always has a line at the pharmacy counter. They seem to be short-staffed most of the time. However, the staff are usually helpful and they actually helped me save some money by recommending I get something different than what I normally do, so I'll give them 3 stars. read more

I just called this place and asked if they sold N95 masks; the woman who sounded Vietnamese said "NO" and then hung up!!!!!

I have now had two extremely negative encounters with the store manager in the Lafayette California store, a store I've been going to for over 20 year without any serious complaint until now. She is truly one of the rudest people I've ever met with zero interest in customer service. She doesn't even pretend to listen or care on the most basic of issues and is downright patronizing and dismissive. She is a poor representative of CVS and whoever thought she was a good fit for a customer facing job should be ashamed of themself. BTW, this would be a 0 star review if it were an option. read more