After shopping at Safeway in Moraga, the Lafayette Safeway seems light years ahead. It's like having dirty socks & then having brand new socks. What a difference! Kudos to the Lafayette Safeway for managing a far superior store! read more

Horrible Horrible Horrible customer service and management in the floral department from Evelyn and Frankie. Do not go to this Safeway!!

Idk what it is but everytime I'm in here the self Checkout employees accuse me of stealing ‍ have been a paying customer for over a year, and just got accused of scanning 1 corn instead of 3... it's a joke. Multiple different employees. I've never shoplifted in my life, but when I'm at this Safeway, they make me feel like I'm robbing the whole store. read more

My complaint is not with the store or the employees. Just want to know what brilliant corporate executives decided to get grocery bags with no handles. Really? You're the only grocery store I know around the area that decided to save a few pennies a bag and make life harder for your customers. I have bad knees. Now I will have to make twice the number of trips up and down the stairs because I can only handle one bag at a time. Holding with one hand doesn't work as the bags are either too heavy or will rip easily. Thank you Safeway! Just another way to lower the customer experience. read more

This store is always clean and has been efficient, but there's eight people in line and one checker. And she keeps pushing us to self serve.

A Truly Welcoming Experience at Safeway Lafayette The cashiers and staff at this Safeway are always incredibly helpful and kind. It's refreshing to see people who genuinely care about their customers and go out of their way to make a difference. What I appreciate most is how they treat everyone with respect and kindness, no matter their background -- they truly value customers of all cultures. Thank you for creating such a positive and inclusive atmosphere! read more

Safeway - Grocery Near Me - Lafayette, California

Jackie at self serve cash out likes to racially profile people and raise her tone for no reason. Came here after the gym and was ringing up some items at self serve and she raised her tone for no reason even though I had exactly 15 items. Just because I'm brown doesn't mean I'm stealing! read more

Only I look stupid to keep coming here, but yet again another weird poor customer service day. I almost think they go out of their way to be strange and make you feel uncomfortable here. Thank you "Diane" front end manager for making me have yet another weird experience here. I walk up, NO CUSTOMERS IN SITE, and Diane is telling another lady (worker) "I can't believe you're 65, you can get $30 more dollars per paycheck...". Yet, didn't think to turn and help me check out. Hmmmmmm..... So I stand there, waiting, uncomfortably for about a minute--which is an oddly long time to stand alone about 7am trying to check out with no one else standing around. All while I'm listening to a conversation about being 65... When Diane finally turned to look at me she never said "Hi," or anything until it was time to ask for my age/ID for my purchase. THEN, no thank you no good bye nothing. It's been several months since my last horrible visit. I'm pretty sure this sealed the deal. Bye Lafayette Safeway. WORST CUSTOMER SERVICE IN LAFAYETTE. read more

Horrible service cashier Michael didn't greet me or tell me the total didn't help at all but the man behind me gets a thank you and have a nice day. read more

Alright peeps yes I know the reviews are horrible but let's give this store a hole 360 and see what we can do to put this store in a 5 star store. Well from walking into the store it's clean and very organized. I had the chance to order some flowers and balloons. It was an amazing experience to be honest. Lady's helped me out a lot I picked out my flowers and was asked if I wanted them to be wrapped. I said yes when the lady gave me back my flowers I saw she had put a lavender ribbon and my flowers looked like 1800-flowers had just delivered them to me. The balloons I picked out said happy birthday but I went ahead and mixed the balloons up this nice lady put the ribbon on the balloons so colorful that it made the balloons pop with color and made my flowers look really beautiful. I proceeded to check out the deli department for the sushi. Yes yes I know sushi from a grocery store!! But, wait till you read how amazing this sushi was.. I asked the lady in the counter if she could make me a crunchy roll with extra sauce and crunch she said yes. She took out fresh rice and started assembling the sushi right in front of my eyes when I say holy moly she packed it so amazing fresh ingredients not like other stores that take out ingredients from the freezer and just try to make something called sushi lol. Peeps really come to this deli and ask the lady I think her name is "Mo" she makes the sushi so good I also had the chance to try a sushi with mango on top and chilly flakes on them it had that nice sweet and hot kick to it I had to go for 3rds lol. When she was finally done with my sushi I took the first bite and to be honest it was fresh crunchy and savory OMG!!!!! I also asked for a breakfast burrito I really am not a breakfast person but this burrito has really changed my mind never will I got to mcds and grab a so call breakfast burrito from them. My burrito had egg, sausage, fresh potato wedges, pepper jack cheese, bell peppers, freshly cut onions, and yes lots and lots of chipotle sauce because according to the deli lady "this is what brings the hole burrito together. But wait there is more!!! She cooked my toppings first before putting it in the burrito oh yeah! Then she put the toppings on the tortilla and heated up again doing this the stuff inside is hot in every bite. Not only that the tortilla had a crunch to it. When I said OH MY GODDDDD!!! This is something to try you must try this breakfast burrito, and yes they serve this burrito anytime this is not mcds that at 10:30 they stop serving breakfast. Lol peeps really after walking all over the store I left with amazing flowers delicious freshly made sushi and a bomb AF burrito and andddddd a fruit tart wow this Safeway has it all not to mention I was told that this store is the only premium store in the Bay Area so of course peeps this girl will be coming back to shop here. Thank you guys for making my shopping experience one of a kind. Sorry about all the bad reviews you had in the past I hope people could see and taste and experience what I experienced today!!! read more

Safeway - Crunchy roll with extra crunch and extra sauce - Grocery Near Me - Lafayette, California

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Have to update this review Since I posted a negative review over being cheated on a $5 Friday item l have to revise and say when I took it back to customer service the next day, despite the cheaty original check out female clerk marking receipt no return, the very helpful lady at customer service did refund the difference in the charge. read more

It's 7:30pm on a Saturday night. 4 different people called to the front of the store and nobody knows where the key to the alcohol is... This store need help on the week nights. It's like they leave the store in the hands of teenagers after 5pm. read more

I think the chicken isn't prepared enough to be eaten. They don't make fried chicken properly. What the company decides is to shut down this location for the foreseeable future until they locate chicken cookers who fry chicken prepared for consumption. Safeway can't have their representatives allowing the public to consider not consuming chicken fried here. read more

The item prices are always wrong and the manager guy has horrible breath. Check out the San Ramon Safeway instead if possible.

A Safeway that is not far from Whole Foods Market. It is amazing that two grocery stores not far apart doing great business. I only gotten a sandwich from this location. Manage to go through self checkout right away and was out ASAP. The inside of Safeway isn't bad. Plenty of parking at this particular Safeway. With Whole Foods Market nearby I have not seen all the spaces being filled up. Not much I could say about the service since I only came inside for a sandwich but I will still give this location five stars. read more

This whole thing with digital coupons and needing the app on your phone is absurd. It takes twice as long to check out, sometimes longer, and usually involves needing to hand your phone over to the cashier because the user interface is trash. It's bad for customers and bad for business. read more

I had stopped in about 12:15 before going to work but realized I I only had $20 left but went here for some donuts so I asked the checkout clerk if there was any discount for the donuts at night time and he replied with a sour ass grin and told me HELL NO!.... Leaving me a bit speechless like wow I mean I didn't see having to pay full price for donuts that have been there all day long and going into the middle of the night I figure it would be good business if you gave them to me for 50 cents each but instead I get a HELL NO so I walked out which is just retarded you guys could have gotten $3 butinstead you chose GREED and now you're going to get nothing when you throw them away within the next hour you should maybe think about that... . Something is better than nothing at all! Just food for thought!... Dicks. read more

This store is so nice. It has everything you need. I would almost call it a flagship location. They've invested so much to make it a premium experience. Not all Safeway locations are created equally, and this one is a big cut above. read more

10:40pm August 8th 2022, cashier lady Elaina was was extremely racist to me. oooh, Weird feeling. She refused to put my groceries to the bag even if I asked her politely that I need a bag, she said "go serve yourself " seriously? OMG., and white gentleman right before me she treated with respect, and she asked him if he needs a bag, and put all his groceries to the bag. And yeah, I served myself. I didn't want to cause any trouble because I was tired and was going home. Thank you for this experience. read more

Safeway - my check - Grocery Near Me - Lafayette, California

Yesterday I was refused sale of alcohol on account that my ID was expired -- I'm 47 years old! Since when did the policy become card under 50? The cashier was apologetic but the two senior staff members were Complete Tools about it. They would not make eye contact with me. No attempt to even be polite or conciliatory about a ridiculous policy that overrides common sense. read more

Two cashiers were so rude when I asked for help with a service that they actually DO provide but did not take the time to look into. I felt like crying after I left from the way they looked at me like I was crazy. Also the parking lot is insanity especially be careful if you're walking around. P.s. Starbucks person on the other hand was incredibly nice. read more

Dena who works in the Lafayette store was very helpful. I could not reach an item on the very top shelf in the Grandma Moses molasses section. Dena stocks the seafood section of the store normally but she was more than willing to help me. I appreciated her kindness and excellent customer service. I see Dena a lot when shopping in the Lafayette Safeway store. She is always pleasant and helpful. Please convey my appreciation to Dena for a job well done. She is a credit to Safeway. Please recognize Dena for a helpful and pleasant attitude. read more

the employees are so mean to the kids that go there. i've seen kids pushed around, yelled at, and touched by the employees. same thing with us customers in general they can be jerks read more

1 star for being Safeway, a store we frequent and for being conveniently placed off the freeway, on our travel route. As usual, great choices. We were just there this morning. The employee you have at the self-check area could use extra training in customer service --specifically, how to be courteous--after all, it is the customer who pays his salary . read more

Shop every once in a while at the Lafayette Safeway on Mt Diablo Blvd. Friendly, big etc. We were shocked to be scolded by the cashier-- "Why are you showing me your Safeway Card?" Uh, we do it when we shop? Then, very angrily, "Are you together?" It was done very aggressively. Since we are a 72 year old married couple, I couldn't see why we were getting scolded. It went on. "DID YOU GET TWO OF THESE? TWO FOR 50 PERCENT OFF!" Actually, no, it was on the sale cart. There's more...but I'll give readers a break. And yes, I complained. We were shaking afterwards. read more

Safeway - Getting yelled at... - Grocery Near Me - Lafayette, California

Worst customer service at a grocery store in the area. Denise (mgr.) and Dante are two of the only friendly, helpful people here. Raphael (?) the mgr. is rude, dismissive, and clearly hates his job. For YEARS I stopped going here, even though it's the closest store to my house, because of the unwarranted hostility these employees have toward customers. I'm a polite, respectful guy, giving these employees no reason at all to be rude from the jump, but they are. Moreover, I've consistently heard employees drop MANY "F" bombs at a loud volume in front of customers, complaining about random personal problems. I'm not a prude, but... social contract, people. No one wants to hear you say "f" this and "f" that at full volume. I will resume my plan of never going here again, despite the inconvenience. This store SUCKS!!! Do not give them your business. They treat customers with great hostility, with zero consequences. read more

Running errands in LaMorida took me by Safeway. What no line to enter? I pulled into the lot. Hardly anyone here. It's 11::30 on a Monday. Clear one way aisle markings and spacing. I got almost all I need for the week. Good selection of produce and meats. Uh, no TP. Easy check out. read more

Denise is like the 'Queen of the store'. She is always smiling and ready to help you out. Just remember they are just like you and me so NO complaints. Be nice to her and she will seriously be just as kind to you. read more

I pre-ordered a corsage and came to pick it up. They apparently lost the corsage and turned me away when I had already paid for it. I had them look and she refused but I had to push for it. Turns out she wrote the name wrong. Didn't even apologize. She was preoccupied on her phone. Terrible and racist employees read more

I went to this store as it was en route to restaurant where I was hosting a birthday dinner for 15. In approaching the bakery counter, there were 3 of us waiting to meet with clerk. She approached me and then asked me to wait a minute as she made a personal phone call on her cell. All of us were rather taken back. I pointed to the size cake I wanted and asked to place order for 25 hrs later for pick up. She fumbled but found a pad - she said there were no pens so we provided. By then, I was a bit exasperated and offered to complete the order form as others were still waiting and she seemed lost. She said the only unclear item was color of icing for message - I said it did not matter Morning of pick up I get a call from Elsie that there was a problem - she was kind and professional but I indicated a filling and since it was a carrot cake not possible - no big deal so I reconfirmed pick up. When I got to the store I was advised that in lieu of the 1/4 sheet I was to pay for a cake that would serve like 80 people! Needless to say, I said no. The clerk called Elsie who recalled my call and charged me what I asked to purchase $36 vs $79 - a big difference. While everything was delicious and all guests took home an abundance of leftovers, I was totally impressed with how Elsie handled the matter. I quit using virginia hills Safeway due to 45 yrs of blunders and will certainly continue to use this store. I have always found It is well stocked and the staff is customer oriented - a credit to the manager and the team. read more

I went to Safeway this morning to buy some flowers. I found some Valentine's Day flowers on sale for 75% off. When I got to the checkout, they didn't ring up at 75% off so I asked the checker to check because she didn't think the flowers I had grabbed were the ones on sale. She went to the flower department and upon her return confirmed the price was correct. When she went to make the correction, she asked the manager for an override. The manager came over and proceeded to question her about the price. Good lord you cannot believe your employee! Then the manager rudely made us wait while she also walked to the flower department to check - She shouldn't question the checker in front of a customer like that very rude and unprofessional!!! Especially since upon her return from her stroll down to the flower department the price was correct. Rude woman. No name tag either which isn't she supposed to be wearing one of those. I can't even believe someone with an attitude like that would be a manager ridiculous!! read more

This is the worst Safeway. Not only are they always out of things but people that work here are just so rude and unhelpful. I live in Orinda and am happy to drive out of my way to go to the location in Lafayette or Moraga because it's just so awful here!!! read more

I see why the rating is so low. I had the worst experience today. I was purchasing lotto tickets when the machine broke. No one was available in customer service .I had to ask the other employees to call someone. After 3 times and 15 minutes waiting, a guy named Tim showed up. He said he had things to do. He didn't even apologize and he said he is the manger. He didn't care about my frustration and he was being sarcastic. Costumer service in Safeway is a nightmare. No one is ever available or they are so rude. That's why people prefer Wholefoods or Trader Joe's. Tim, if you are the manager, I'm sorry for your team. read more

I called the bakery looking to order a Vegas themed birthday cake, but sadly they didn't have such a theme in their portfolio. I requested that whoever was in charge of my cake take liberties to decorate the cake with something/anything in a Vegas theme. I wasn't sure what to expect when I picked it up, my expectations weren't high. Shalita (my cake decorator) brought the cake over to show me before she boxed it up and it looked fantastic! She did a wonderful job! All I did was add cards chips and, dice and a birthday sign. Thank you Shalita... the cake's recipient absolutely loved it... everyone did! read more

Safeway - Birthday Cake - Grocery Near Me - Lafayette, California

Snappy cashiers and being out of stock on certain items and not being able to issue rain checks (we aren't talking toilet paper or hand sanitizer here, people) make for a disappointing experience. The only reason I come here is because the location is convenient. Orinda and Moraga Safeways have better service even though the selection is more limited. read more

A pretty solid Safeway, in my view. Better than Orinda and Moraga. Wide aisles. Competent check out staff. Decent fresh produce. Big dairy section. Reasonable prices (gotta use Safeway card!!!) I almost always find what I need here. Though I do go elsewhere for choice meat and deli. read more

Safeway - Party items galore - Grocery Near Me - Lafayette, California

The worst customer service from meat section, cashiering and yes even the guy hauling all the carts is a jack$#@! I've read everyone's review as far as last year. The similarities are astonishing! Safeway headquarters need to shut this location down for bad actors! Rude butcher boy, rude cashier and rude guy collecting carts while I tried handing him my cart. He told me to "hurry up" because he was in the middle of the parking lot! And that pretty much was the last straw! read more

FALSE ADVERTISING why do so many Safeways say they have a gas station but actually do not. Very annoying especially whenever you're on E 0 stars for dishonest management. NO GAS STATION They probably sell expired meat too read more

This review is about Safeway's grocery delivery service. I took a chance ordering from Safeway instead of Amazon just to support a local business. The first two orders arrived OK, although significantly earlier than scheduled. This one was "delayed," then never arrived. Customer service reports there wasn't anyone home to sign for it, although I'd been sitting 10 ft. away from my door for over an hour so I wouldn't miss it. Had to have a lengthy phone conversation with someone who really didn't want to believe me. In 4 years of enjoying Amazon's excellent service, I've had only one delivery issue, their prices are hard to beat, and customer service has focussed on how to keep a good customer...and they have. read more

While at Safeway Lafayette today I see majority of workers with mask on but noses uncovered, then what good does the mask then do. Store managers need to talk to their workers and make them wear the masks correctly. I will not go to that Safeway any more during this pandemic as I do NOT FEEL SAFE there. There are other stores that do a lot better and that is where I will go from now on. On another note there were sooooo many empty shelves and so much produce missing and no one working in the produce department as that person had gone home. Safeway you have to do better. read more