Today a pharmacy employee went out of her way to help me find a location that had my prescription since this site was out of stock. She was able to do this while 3 other customers were chewing out the pharmacy techs, and it's embarrassing to see how unhinged people can get over a wait time. Has every experience I've had been smooth sailing? Are my prescriptions always in stock? No to both, but the staff are professional while overwhelmed with work but still doing their best everytime. Please be kind- healthcare workers are working hard are getting the brunt of your frustration all day everyday. read more

Let me suggest how to run a pharmacy efficiently... you have 3 computers. You have 7 people working behind the counter. You have over 10 people in line. 1 of the 7 people working are at a computer. That one person is also searching for prescriptions as each customer comes up. Try this - put at least two people at the computers, and have another person being a "runner" grabbing the prescriptions as the people on the computer request them for customers. read more

A very lovely and presentable trans woman was abused at the register in front of other women in line. I was in shock. I thought perhaps the cashier must be a special needs individual. He looked like, perhaps that was the case, along with being scraggly and unshaven. So sad. It's nice to hire these individuals but really? Walgreens used to be an all-American shopping experience and a trusted neighborhood store. A brick and mortar store that I had wished would survive but it lost its way. CVS is sooo much nicer these days. read more

The Pharmacy rarely answers the phone. They put you on hold for 7-10 mins, pick up then rehold you.Then after the same time frame they pickup & hang up. They ignore script trasnfers , they ask you to fill there this 1 time for eases and then they will transfer. I am literally being told this right now as I am on the phone with their pharmacist. My next call is corporate! read more

This review is about the pharmacy. 1. I get emails saying my auto refill is ready for pickup. I look at the app but there is nothing there. Go to the pharmacy and they say they don't have the prescription. 2. Using the app the day before the script is due and putting in the order for pickup the next day. The app then says delayed, I would call and they tell me they don't have a refill available. 3. Calling to ask for the refill to be filled. They say ok and put it in a "queue" for the day it's due. I show up on the day it's due and they tell me they do not show any refills available. 4. They keep you on hold for 40 min plus. I was able to drive down there while still on hold and talk to someone face to face. Overall, it seems once they put your refill "in queue" or on "autofill" it somehow disappears from their system. In addition the label on the medication is dated several days before pickup (if you can even get your med) meaning they bill your insurance before it's even picked up. Maybe this is why scripts get lost or delayed? I would ask for an accounting of your insurance and med pickup. They seem to mess this up everytime. This takes a toll on customers and prevents them from picking up meds when they are needed. I transferred pharmacies! No more Walgreens for me. To make this even worse, the meds I needed were anxiety meds! Lol read more

I have to say this is the worst Pharmacy I have ever dealt with. where do I start , is it the angry customers in line 15 deep? Or is it when they text you your prescription is ready and you go to pick it up it isn't and they make you wait another 20 minutes. Or Is it the 45 minute to an hour wait to talk to someone because the prescription you called in on the automated call center in plenty of time still has not been filled 5 days later/ or is it having to go on vacation without your inhaler because after three requests and a call to my doctor never resulted in an inhaler!!! In fact they have never and I mean ever called my doctor to request a refill. They will always tell you they did but they are lying. This week I requested two prescriptions on Friday evening they informed me it would be ready on Monday after 12. I checked Tuesday afternoon ,having not received notice that it was ready only to be told by the automated voice there was no action pending on any request. I called an after being on hold for 20 minutes a familiar voice picked up and told me she had not received any request and that both prescriptions needed a new prescription anyway and one had to be ordered so it was going to take a long time. I have to say she seemed really pleased to tell me I would be waiting for some time for my medications. I told her that one still had 3 refills and she had to admit she was Wong and that it would be filled today and she would call my allergist for the same inhaler she left me without for 10 days last time. of course I called my allergist right away knowing she never would luckily I had given myself 12 days because I can never depend on them coming through for me. I waited all day and finally called the automated center to see if it was ever filled today and she had done nothing!!!!!!the store closed and I still am without my medication!!! IT HAS BEEN 5 DAYS AND THEY HAVE REFILLS REQUESTED 3 TIMES FOLLOWED UP3 TIMES AND NO ACTION TAKEN TO FILL THEM. I THINK BECAUSE I CALLED HER ON BEING WRONG ABOUT MY REFILLS SHE JUST DECIDED TO NOT FILL IT! I talked to the store manager tonight, he was very defensive .I expect nothing to change. I used to be with Kaiser, horrible hospital but great pharmacy so I know it can be done. read more

The items on sale are not properly labeled. It's much cheaper to shop at CVS because the prices are lower and more discounts/rewards are given to regular customers. There's always a long line at the counter and some cashiers don't know what they're doing. Do not recommend. read more

Seems the reviews are on point for this location. Staff does very little to help resolve issues and their best advice is to go somewhere else. I did a rx transfer and they didn't even attempt to assist just tell me it wasn't there even though I had an email confirmation. Placed me on hold mid conversation and proceeded to then pick-up and place me back on hold without a word. Pretty useless location unless your Rx requires no effort. read more

Oh. My. God. Look, pharmacies are generally not great. I get that. But this place somehow managed to lower the bar. The pharmacy has one person working and the lines are virtually around the block and they just don't care. Send your scripts anywhere else. read more

The counter help at the pharmacy can be rude and uninspiring. There's always a slow moving line with a long lag time before they ask for help. Pharmacy employees do not appear happy working there. read more

WORST pharmacy ever, constantly understaffed, never answer the phone. Send bogus messages that order is ready, then turns out the never even ordered the medication and they are out of stock!!! read more

Im giving them 5 stars because the staff are so great. Especially Anna! She is sweet, kind, hard working and every time I come in she greets me with a smile! I think she deserves a raise because her attitude and presence makes me happy and keeps me coming back! read more

This Walgreens is the worst pharmacy! This location can't get it together. If you need to get your new prescriptions or have them filled, go elsewhere. You will easily wait 30 minutes and there's constantly a line. Oddly, they are "always" out of stock even though you get notified it's ready for pick up. It's quite unfortunate. I wish they had more staff or an efficient way to organize the pharmacy. read more

Meds are never in stock and long line rude staff . Meds are never in stock and long line rude staff . read more

Phones are ALWAYS on hold because they don't want to answer calls while they "work". Understaffed, small operation, rushed, rude, high rate of turnover, which means employees are burning out and leaving. No surprise because they always seem like they HATE their job, and it shows the way they treat you with a uncompassionate dismissive attitude. Meds "out of stock" on a random basis, even though we get the same meds every single month for years. Worse of all, they occasionally override the doctor's written prescription!!! It's constantly getting worse as time goes on, so after 10+ years, we are going elsewhere. read more

Phone wait on this phone tree is horrible up to an hour wait constantly no matter what day. On the chance you get a hold of somebody they appear incompetent on how to pull your profile and keep your prescription together in one piece I had a prescription that had three products on it they broke the prescription up and only gave two of them now being disabled I needed somebody to pick it up for me and they've only brought back two of the three with no reasons why they wouldn't give it to them? When trying to call back their excuse was temporary pharmacist as a floater didn't want to talk on the phone because they were busy doing other customers which is understandable but when you wait 50 minutes plus another 15 minutes to talk to the pharmacist you think they would give you a little bit of the time to make sure how to correct the problem this store is terrible even the front end manager doesn't know how to return calls or have a voicemail system?.! I don't know how to get the word out is letting corporate know the problem because they just send you back to the local store manager to fix the problem we need to be more proactive against these conglomerates that think they can't be touched because we're just the individual customer client however you want to call it?. They just seem that they're Untouchable and they can treat us any way they want to stand your ground people get these reviews in call corporates and let them know if you're being mistreated as I am. read more

I just wanted to chime in and give a pharmacy staff named Miretten some love because I spoke with her one evening and she was extremely helpful. I am an RN and was calling her about a prescription my patient thought was at this pharmacy, but apparently it was out of stock. When Miretten confirmed that they didn't have that medication there, she offered to call another pharmacy for me and ask if they had it. You rarely run into people who are willing to do things like this for you, especially at busy pharmacies! Miretten is a great example of going above and beyond and she deserves recognition for this! read more

This rating is for Marcel. He provided great customer service. He took his time to help me and was so patient. read more

Very friendly and competent staff. Good pharmacy. The store is clean and well organized.

The pharmacist and techs work very hard with the amount of patients they see everyday especially since Rite Aid closed. Yes, sometimes there's a line and we have to wait, but people wouldn't complain if it was Starbucks line as much. read more

There's something very wrong with this pharmacy. After months of dealing with "out of stock" prescriptions and being forced to call them multiple times for updates every month only to be told they had it, I got fed up and chose a different Walgreens pharmacy nearby. The new location has no problems. When something was out of stock, the new location updated me immediately on the app and I picked it up within days. No phone calls needed, no misinformation or lack of information etc.. Besides these issues, this location on Gregory has a significant lack of privacy with employees who loudly repeat the name of what you are picking up which is very unprofessional. One employee actually hung up the phone on me when I expressed my frustration with their communication telling him maybe I should try CVS. No other words for me, he just slammed the phone down. I'm glad to be done with this location and that it seems to be more of an individual store issue than Walgreens as a whole. read more

Would not even give this location one star....waited over 30 minutes on hold to be told that there is one caller ahead of you...what a joke!

This Walgreens store is okay for someone who lives nearby. The store has products on the shelves, and the staff is nice. But the pharmacy service is slow, and has been a problem for about five years. It usually takes two visits to get two of the same prescriptions that are automatically renewed every 90 days. The wait line can take 20 minutes or more. Pharmacy staff turnover seems frequent. read more

Do yourself a favor do not fill your prescriptions at this location. They are completely understaffed, will tell you constantly in a firm voice how busy they are when you contact them and medicine is often late. I've called their corporate office but heed my advice, do shop at Walgreens when CVS is available. read more

What a sorry excuse for a pharmacy. Never again. They messed around with my prescription for 3 hours had me come back and then told me they didn't have it in stock. I forced them to call another pharmacy that had it in stock. That Walgreens was just as bad. Super lazy apathetic employees. read more

This Walgreens is great for its basic needs!! I never half even a percentage of issues that ppl have here I live down the street so this place is really convenient for me All the workers are so great and kind. Pharmacist Michael Yang is so great. So is all the helpers that work back there. Many ppl don't understand how stressful it is to be back there. Most of the time, they're just trying to get your medicine as fast as they can. I can see M.Yang running around stressed trying to fill what they can. I try to be pretty patient or try to come when they're the least busiest so I don't waste time waiting around. Customers are always in a hurry to get their medication , I understand - but if you can help it, put in your damn refill BEFORE you need it so you're not here screaming and hollering for it Put in your damn part of the work read more

I would give this pharmacy no stars. Their staff is slow and unprofessional. Often speaking very loud about your prescriptions. Also, there is one staff member, a large female that ALWAYS starts a side conversation that has nothing to do with the transactions and makes the line longer due to her excessive blabbering. read more

I've been coming to this store since it opened 30 years ago. Sadly, the pharmacy has become a chaotic mess. Consistently, refills are not ready when promised--repeatedly. E.g., two 90-day auto refills were delayed for 3 weeks, then CANCELLED by the system for no apparent reason. It took two visits and two days to finally get them refilled. There was no explanation or apology for any of the delay or inconvenience to me. Looks like Walgreens will soon go the way of CVS and start closing stores, if the pharmacy performance is any indication. Another Covid toll? I will be going else where for sure. read more

This pharmacy is broken. Someone who works there is totally incompetent or management is completely failing in staffing. It takes almost a week to fill a prescription there if they do it at all. They never call to tell you something has been filled even after you call them to inquire days later. And this happens OVER and OVER!!!! Walgreens obviously doesn't care. read more

I always have an amazing experience here. The staff is always polite and welcoming. Today in particular, Mohammad helped us at the photos counter, and his service was exceptional. I had ordered photos to be printed and bought some gum, Mohammad automatically scanned a coupon for us, that saved us $$. It was just such a nice gesture on his part, that I wanted to write this review for him. He was also very kind to my daughters, which I really appreciate! read more

This rating is specifically for Michael the Pharmacist and Pharmacy Manager (and his wonderful tech staff): My husband and I have used this pharmacy for the past 4 years, and always have a wonderful, personalized experience. Michael always remembers who we are, even on the phone, and takes such care to ask how we are no matter how much he is running around. The technician staff are equally as pleasant, despite the many cranky, nasty customers I've heard over the years. Yes, I really hope that Walgreens considers spending more money on helping them increase the number of staff to reduce the line/ wait times... but that's corporate greed for you. These staff do the best they can with what resources they have, and we sincerely appreciate it. read more

May be that the store would get a 3, however, the older large female cashier who resembles the lead singer of Twisted Sister has to be the most rude and unfriendly person I've ever encountered in customer service. This store is super close to me so we were frequent customers for the basics. However, after the third visit in a row where this lady was beyond rude, I'll never be back. This store already has horrible staffing but the people have always been nice. Not sure if this lady is mistaking me for someone else but she killed my business there. I don't mind spending a little more to get better service elsewhere. If I see Twisted Sister back on tour, I may stop back in hoping she's on the road. Until then, F this place. read more

Danielle the pharmacy tech is the worst. I came in a few times the past two weeks because my family and I got sick and we needed to pick up some meds from here. It was my first time picking up from here, so they didn't have my information on file. That's fine, so I made sure to bring my health insurance info- group #, ID #, along with my license, etc., She threw this hissy fit at me because rather than bring in my physical card, I logged into my healthcare's website on my phone and pulled up my digital card. She kept saying she needed to see my physical card, and I asked why. I asked her what information would be so drastically different on the physical card versus online, and she kept snapping at me that she would only accept the physical copy. I understand that the days I happened to go to Walgreens, they were pretty packed. We waited maybe 40 minutes for two people in front of us, which was fine. When we were up at the counter and were asking what difference a physical and digital card made, Danielle suddenly made this announcement, "Everyone, I just wanted to thank you all and say I appreciate your patience while dealing with people today." It was completely out of left field and incredibly rude. The only reason I came here is because the pharmacy I usually go to was out of the meds we needed and they said this was the closest alternative to where I live. I could not recommend this place any less. read more

The absolute worse customer service experience in the photo department. The woman I dealt with was beyond unprofessional that I was left speechless. It's very unfortunate as it's stuff likes this that makes me happy to support Amazon. read more

This is by far the worst Walgreens pharmacy I have ever used. I hate to write bad reviews but something has got to change with this pharmacy. There is always an issue, always a line, always a "screw up." Their words not mine. read more

This Walgreens is right down the street from my work, and the location is so convenient! There's a large, open and spacious parking lot, and lots of it is right up front by the door! Inside is also pretty large. It's one of the nicer locations I've been to; everything is neat and tidy and organized! I love that they have a large food section because it's a hassle to go to Safeway on my lunch. This place is much closer. Line can move pretty slowly, but since this place is so close, I'm never in a hurry when I come here. They always have what I want/need when I venture over here. read more

The worst customer service award goes to.... Drumroll please... BARBARA!! She does not belong in the customer service world, she doesn't acknowledge you or tells you the total or asks if you would like a bag none of that! She is just rude pushes your groceries away and when I let her know she wasn't very nice she then decided to go off and call me a despiteful woman and how I shouldn't even be allowed to breathe! Wthell?! Who says that as a grown older woman and to customers!! I then asked for a manager which she refused to call over and kept insulting me name calling me so I wished her a happy new year and left. Barbara if you hate your job so much don't work there because you're miserable! read more

I have been to this Walgreens location twice this week. Sam was the cashier both times. He greets people as they walk in the door and is so friendly and helpful as a cashier. Great employee! Yay, Sam! read more

This Walgreens has a nice exterior and easy in/out access to the parking lot. The interior is always clean and it's easy to navigate through the aisles. Employees are helpful and friendly and it feels more like a neighborhood store rather than a chain. I've found that they are well stocked with items that I need that I cannot find at other Walgreens stores. Plus, there is always parking available right in front of the store. read more

Today I brought a package to the Fed Ex dept (in photo section). The assistant manager was irritated I was trying to use fed ex services. She rudely said, This is Walgreens NOT Fed Ex"!! She said they haven't been trained on the new equipment. She was unnecessarily rude and unprofessional. Such an unfortunate experience. read more