I have never been more frustrated with a pharmaceutical as I have been with this one. We came by at 6:06 pm to pick up a prescription when the website said they were open until 9 and found the pharmacy closed at 6. We tried the next day to pick up the prescription and were told that the doctor said it was no longer necessary. We went to the doctor who said he never said that and he re-submitted the prescription. I tried to pick it up today (it was sent over from the doctor yesterday at noon, over 24 hours ago) and when I got to the front of the line (after standing in line 20 minutes) I found they hadn't even started filling it. They waited for us to come and then started filling it and told me it would be another 15 minutes. I immediately got back in line because I knew it would be more than 15 minutes to wait in line. read more

This is probably the worst pharmacy in all of Concord. However if you're a gambler and would like to have a 50% chance of getting your prescription each time you go, then this is the spot. Every single time I've been here to pick up my prescription there has been an issue and last time I was refused my medication because my address was not updated with my doctor. You'll also be waiting in line for at least 40 minutes every time read more

Here for 2nd vaccination and my appointment was 1030am. Now it is 12 noon. The Walgreens personnel failed to get paper for their copier machine. Sent employee to get paper and she probably stopped for lunch! My 2nd shot is due today and she says need to fill out paperwork again for 2nd shot. Very incompetent staff here. Don't get your vaccination at Walgreen's! read more

The pharmacy at this location is one of the worst places I've been to. They take their sweet time and the line is always so long. They need more staff. read more

So I was going to take away a star for this store not selling alcohol, but I decided to see if perhaps I'm mistaken about their other stores in CA selling adult beverages. Their CA stores do not sell alcohol so I can't fault this new location for that policy. This store has all the niceness of any new business. It was clean inside, well-lit, well-stocked, and the employees we talked to were very friendly. I was surprised to see their fresh food section (well, it's a growing trend in new stores, so not all that surprising), and even more surprised to see glass-bottled Coke on their drink aisle. (For the same price they sell it at Concord Produce, where I normally buy it). For movie buffs, there's a RedBox out front. I'm happy to have a new, nice store so convenient to my home. I'll return for sure. read more

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Unhelpful and rude pharmacy staff. The male pharmacist basically ridiculed me when I was trying to describe one's problems/ symptoms so I could get some suggestions for medicine. Like "If she has those symptoms, then she would die." Jeez, thanks for nothing. read more

Terrible pharmacy. Delayed my prescription, told me it was not in stock and they had ordered it for me. Then after a week of no contact I called back and they told me they would not fill my prescription because they don't fill prescriptions from my particular doctor. They did not reach out to me once to let me know they wouldn't be filling my prescription and now I have to find another pharmacy after going a week without my medication. read more

This store is new and beautiful It's, dare I say, stylish inside. It has modern lighting features with light up shelves and fancy flooring. It feels fresh, clean and modern, and it's a nice addition for the neighborhood. I think it's one of the nicest drugstores I've been to in the surrounding areas, or perhaps ever. The staff was friendly, and the prices were great. PS: In regards to previous reviews, I think there was Top 40 playing over the speakers, similar to other stores, so perhaps they updated their music selections. read more

11 years on yelp and this is the first time I have ever been compelled enough to write a negative review. My prescription was sent in by my Doctor 3 days prior to me picking it up. The first time I came in they said it was not ready that night but to come back in the morning and it would be ready, then when I came back in the AM they said oh sorry we need directions from your doctor so it still cannot be picked up, then the 2 days later when I go to pick it up they have not had the common courtesy to call and let me know it's not ready, but instead have attitude and try to pass the blame to my doctor for not getting back to them with instructions. But they called 3 times to let me know my other prescriptions were ready. All the reviews about this pharmacy are accurate, horribly managed and poor staff at the pharmacy. read more

( You can load money on your clipper card ) This Walgreen's is huge compared to any other ones. I come here to pick up my rx and other misc. items I may need to avoid the crowds at the bigger stores. Most of staff is always asking if assistance is needed. One person in particular, I will not name drop has not been so nice, but guess what I still say thank you and smile. Never know what someone may be going through. I specifically look for the orange tags around the store, which means items are discounted. I have bought many name brand items (makeup, snacks, toiletries and more) all less then $3. In addition to the orange tag specials I can get eggs, sour cream, yogurts on sale for 99c. They rotate weeks with their sales, once a month the same thing goes on sale. Keep and eye out, the new ad comes out on Sunday's so if you see something you like on sale snag it up by Saturday. I can also load money on my clipper card which is convenient since the machines at Bart can have lines. They also have fastrak and propane tanks which is a bonus. read more

Walgreens pharmacy at all locations needs to get their crap together, the lines, the wait, and the system that they run everything through apparently is absolutely ridiculous and not well put together. This is the third or fourth time that I have come to pick up prescriptions within the last two weeks, when they say it's ready and even come hours later to get it and then they tell me it's not and I'm here waiting another hour. Also sparking up conversations with every other customer in line with the same issue.. and only have 1 or 2 people working when they clearly need more help to get things moving along. read more

This place seriously needs to hire more people in the pharmacy. The line is always hella backed up. Doesn't matter if you go inside or go through the driveway to the window. Just to pick up 1 prescription takes almost 20 mins. Sometimes more. It's crazy. read more

Once i was acknowledged service was decent, but it took the 3 employees a while to even notice me

The inside store look cleaned and well stocked but coming in front entrance, there is very dirty and disgusting trash can outside and surrounding area. I already told the staffs a months ago and no action has been taken. read more

Thank you to Magaly in pharmacy , she took care of us after complaining about having to wait nearly an hour for a zpack that's already packaged . I was told by Yanet to wait 45 minutes for my daughters prescription. Nobody was in the waiting area ! Seriously ? Bad customer service read more

brand new one year old Walgreens. huge store, large parking lot.. buys: valerian roots (2/10/99) -only one left, got one for 6.59 per floor assistant instruction to cashier. notes: very wide aisle. -very helpful service by knowledgable floor assistants -easy checkout -would return.. read more

This store is brand new. I like the shiny floors and no lines. I use their pharmacy here and they are always very quick to give me my refills... etc. It's little cold inside but overall they have good selection of items. read more

Worst customer service ever the night shift is so bad and rude A young lady was there on cashier and we were returning something back and it seems she didn't like that so left us waiting and when it was my turn she kept asking the costumer after me to help here while i was waiting for her then she told her manager to help me instead who wasn't even better than her and was wondering if she can help me or refuse to help me and said that in a loud voice... After that i told her you better know what happened from your staff but she was so rude Thats not my first experience before that i was taking prescription for my baby and one of them refused to give it to me unless i pay while it was covered and i took it from another branch and it was covered read more

This place is useless. First error happened a couple of weeks ago when I was loading a prepaid card. I told the girl THREE times the amount and she still got it wrong every time, each time having to void it and get a manager to override it. I was late for an appointment as a result of that, because what should have taken 5 minutes took 20 minutes. Moments ago, I walked in and had three items and asked to use my balance rewards to pay for them. I was instructed out of three items only the least expensive one "qualified" to use rewards, rewards I already EARNED with the money I already SPENT on previous trips. I will call their customer service tomorrow and cancel my account online, I don't care if I lose the damn rewards these people are PATHETIC!!!!!!!! CVS, Rite Aid (directly across the street from here.) will be MORE than happy to get my business. I'm done with this DUMP!!!!!!!!! read more

This review is just for the pharmacy. They need more staff. Desperately!!! Each time the wait here is ridiculously long to pick up a prescription. Used to go to the one on Main Street and it was usually packed (assumed because it's 24 hours). However, this appears to be no better if not worse... and will move my prescription somewhere else... It's a joke to wait in line for 30 plus minutes for a one minute transaction (ordered re-fill online). Every. Single. Time. Their express pick up is nowhere close to express. They also have lunch breaks and close super early so I've come here various times when nobody was there. Really annoying. read more

It's Christmas Eve I rd but there's never an excuse to just be rude, I don't even want to waste my time typing how ignorant the cashier was, I entered my phone number for my rewards and the moron announces my name like she was the police, I asked why did she need to know. Then in the most sarcastic voice the dummy says how else would I know who to give the rewards to? Bitch I just entered my number and I never said I wasted to redeem any points. Stupid people make me tired. read more

I love this store. The staff has always been super nice and very helpful. BUT THEIR PHARMACY IS A SH*T SHOW. It never fails, the line of customers is AIWAYS at least10 people deep and there is never more than one person working one counter. And to top it off, they lock up the most random OTC products. When did eye drop become a controlled substance???? This is why I stopped getting prescriptions filled here. read more

Excellent service as well as hospitality. James was my cashier, he was in the photo department. He had such a warm and welcoming presents, very charismatic. He helped me set up a rewards account and was patient and very professional. This guy definitely deserves a raise or some type of increase to his salary. I will be shopping at this location more frequently now, all thanks to James! read more

When this location first opened, I wasn't too impressed - employees were generally unprofessional, and no matter what time I visited, there were boxes and inventory messily spread out everywhere. But the months have been kind, and now I like popping into this location very much! The store is large and bright, very well organized and stocked, and they have several beauty items that competing stores like Target and Rite-Aid don't carry, specifically my beloved Matrix Biolage Conditioning Balm. The employees are also very courteous and helpful without being pushy. The parking lot is good size, and it can be a little dicey to get in and out of next to the crush and mayhem of Monument, but patience always pays off. I'm very happy this location opened, and am glad to see that management handled all problems and concerns quickly to make their store a pleasure to visit! read more

Just for the pharmacy .. they need more staff to manage the long lines .. twice I came today and once yesterday like 20 people ahead of me .. will just change pharmacy ... they call it express pick up ... wow ..... read more

Walgreens - Drugstores Near Me - Concord, California

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Excellent customer service here all the time. Today I went to a Walgreens and bought 4 lip products and 3 out of the 4 had broken seals but the store had no extras in the back. Came to this location to check if they had any and I could only find 1 that had no broken seal. PEOPLE PLEASE STOP TRYING TO TEST THESE PRODUCTS! Nicole helped me out today and checked the back stock and alas, no others :( made me bummed out because I bought some to send out to my sister in Florida. Nicole suggested to order online and I thought that was a great idea! I've been here numerous times and there's always someone who is willing to help you out if you need some help and the workers here are always nice ! Best Walgreens ever ! read more

This is the brand new Walgreens that was built right down the street from our house. The outside of the store looks great and the inside is also very clean. So far every time I have been inside the store there is a guard waiting just inside. I guess this is because it is located on monument. The store has everything that every other Walgreens has and it all seems to be well stocked and in an easy to find layout. The Staff was also very friendly including the guard waiting at the door. read more

Tried to get my sons regular meds transferred here but they never called me back like promised. Ordered them for me, but not the generics and had to pay $65 more than usual since he can't be without his meds. Wont keep his meds in stock even though he gets them every 30 days. When did people in customer service lose their problem solving skills?! read more

Horrible pharmacy staff. Left on hold forever, denied the DOCTORS request of refills.

Adria is SO SWEET! She helped me out tonight find exactly what i was looking for and did it with a smile and such a great demeanor! Thanks so much Adria! read more

If I could give a lower score I would. I called ahead, was told to literally come in to receive a product. Waited about 45 minutes to wait in line, got to the front and then told that they couldn't help me and didn't have the product that I drove in for. If I could rate lower I would. read more

Listen, I dread going to Walgreens. I absolutely love buying my cosmetics there but the location by my house is horrid. This Walgreens is right by my work and today I came in; first time I've had a pleasant experience at a Walgreens. The cashier Melina was so sweet and so helpful! I would've never known that Walgreens has a special perks program just for cosmetics. The other cashier woman was very pleasant as well, I didn't catch her name but she was so sweet too! read more

Dear white female employee who decided to rip toy away from a 12 year old boy of color while threatening to kick him out just because he was playing with a toy that made noise and you were angered.first off this is not okay children play with toys! The proper way to handle it would to talk to his father who was in the store if the toy bothered you that much. But thats why the toys have batteries so the kids can play n try out before buying shame on you How can a women of your age feel so entitled to treat a child in such a way unfortunately i wasnt told about the incident until i asked if he wanted get snacks at this store again next time i will definitely have a conversation with corporate and store manager and in case women was the manager your next stop would be a headline in the news read more

A LITTLE TIP FOR PLACES THAT LACK CUSTOMER SERVICE AND LOST MY BUSINESS. So..I walked in the other day, and a older gentleman said 'WELCOME TO WALGREENS.' That might not seem like it, but trust me, this is a really big deal. You need to have someone in a place of business at least acknowledge a customer. Trust me..this is why I didn't take a class at Cylcescape..NO ONE WAS THERE TO GREET ME. read more

The staff was really nice and the store was really clean. This is a new store and I will be shopping here instead of rite aid. read more

Walgreens - Walgreens - Drugstores Near Me - Concord, California

I've been here twice now. The first time the cashier knew what she was talking about and was very pleasant to talk to. The second time going in there I asked an employee where something was and he hesitated and said he didn't know if they carried it. Turns out they did. He was completely clueless about his store and chats with fellow employees like there's nobody there. I used to work at Walgreens and I don't remember ever acting like that. read more

What an awful experience going to pick up my medicine today. I call the Pharmacy yesterday they told me my medication would be ready at 10:00 a.m. today. I didn't want to make 2 trips because one of the medications were due today. I got there and the pharmacy was open. I asked for my medication and the assistant was really rude, her name is Lily. I try to explain to her I called yesterday and was told to come in at 10:00 a.m.she kept on being very rude and was very disrespectful. I told her I was gonna contact corporate, she told me to go ahead and knock myself out. I don't know how this woman can work with the general public with that current attitude.Walgreens needs to give her some sensitivity training, she's dealing with people in the public that are sick. I'm off and on chemotherapy and certainly don't need her attitude. I will be filing a complaint at headquarters, Hopefully! that will make a difference... read more

Walgreens that recently opened.. still a bit of a hit or miss as to if you can find the items you want at a decent price.

Their pharmacy staff needs to get their sh*t together, end of story. They always have problems refilling my medications and seem to lose faxed paper work from my insurance company ALL THE TIME. They've even given me somebody else's medication by mistake. Even my insurance and medical provider tell me how much they dislike this pharmacy. I would go somewhere else if I could but this is the only place my Contra Costa health plan will cover my medication with no cost. Save yourself the hassle and don't go here. read more

Another junk walgreens. Asked them to print out photos at 7 PM and they said it would be ready by 8. I reach there at 9 and this dude is on break. I am now waiting for 30+ mins until this guys comes back and let me tell you, he is effin flimsy at his work. You know what? Boycott bloody walgreens! Correction 40 mins and counting. Cannot find half of the supplies and he works in photo. The world of crap store. read more