The staffs are helpful at this Walgreens location. Adam has been very helpful and patient with my questions and provided great customer service! The manager at the store is also helpful. Thank you! read more

I'm disappointed with my experience today. I went to the pharmacy to pick up my mom's medication because the website stated that the pharmacy would be open at 2:00 PM. However, when I arrived, the pharmacy was still closed. When I asked an employee about it, I was told that the pharmacy staff would not be back until around 2:20 PM. I understand that there may be staffing or scheduling issues, but the store's website should be updated to reflect the actual pharmacy hours. People make plans and go out of their way to pick up their medications based on the posted hours, especially when they have busy schedules. It is very frustrating to make the trip only to find that the pharmacy is closed. Please make sure the pharmacy hours are accurate and updated online so customers can plan accordingly and avoid unnecessary trips. read more

PHARMACY- so bad. I called at 9:45 to check my 2 prescriptions. They said any time after 11:45 to pick up. I kept in mind their lunch is at 1:30 so I got there at around 12:30. Mind you- with my 2 and 3 year old kids. waited in line. After like 10 mins of this woman staring at the computer, she tells me one is ready and the other will take 15-20 mins. Already frustrating. I waited with my wild toddlers for like 25 mins before I went back and was like is it ready? And she has the audacity to tell me it's not ready and I'll have to wait until she gets back from lunch. What the heck! I told her to get it ready before lunch because I just waited 30 mins for them. About another 5/10 mins she comes back and tells me they're "out of stock". What a joke. If I could swear on here- I would. read more

This location of Walgreens was honestly much nicer than the CVS at the shopping center next door. Walking in the space was cleaner and more organized. The associate was able to unlock my shampoo (they had one in stock) and I chatted with him about how they had switched the formula and weren't telling the companies that sell the product. After checking me out he ended up attempting to do a warehouse stock check to see if they could order it for me, but wasn't able to find it. I thanked him for trying and he wished me good luck and with that I was on my way. All in all, a successful trip! read more

This store is awful. It lacks customer service, plus they lock down most of their over-the-counter meds. When I asked for assistance so I could purchase an item, I was kept waiting and then greeted with a huff and told that it would be waiting for me at the register. Nothing feels so welcoming as to be treated like a potential thief. I told them nevermind, that I would just walk across the parking lot to Safeway and buy the item there, and I wouldn't have to ask for someone to grab it from a locked case. read more

Very kind pharmacy service. Helpful and got my prescriptions done early morning. I recommend

The rude child who waited on me did not say hello, did not ask if I needed anything else. She didn't actually say anything except whatever she mumbled when she had to reset so I could enter my phone number. I said thank you twice and so did my girlfriend and the child still said nothing. I'm sorry that they have to hire children, but they should at least teach them how to do their job properly and greet customers and respond when they talk to them. read more

At separate times this week, Chris and Adam provided me wonderful customer service with my passport pictures. Thank you!

Service attitude. No greetings or thank you from any of them at all. Best I've gotten "you wanna bag" day /week manager is gruff rude and acts like we're bothering him. Having only cashier stocking shelves simultaneously is annoying. Keep me waiting we are busy too and you're lucky we come at all. read more

Walgreens on Clayton Road at the Clayton Concord border has a terrible choice of manager. A young woman with a loud voice and very rude talking down to customers in an attempt to show off in front of staffers. If you need questions answered avoid this store. read more

I just can't with this pharmacy. It is literally not possible to Loathe a Pharmacy more than I do this one. It's a shit mess. Long ass waits, scowls when you finally do get up to the team member. Then as you're waiting for them to gather your medicines, you read their sign on the glass that states they are short staffed and "please be kind to the cashier". As the cashier is being rude AF to me while I'm being polite and well mannered to her. Today I wait in line for 25 years before I get to get up to the counter. She finds my prescriptions, scans, one, and stands there, glaring to the left of her. Doesn't say a word to me. A few minutes into this, my ask what we're waiting for? She just says "pharmacist." Being short staffed doesn't give these folks a green light to be rude AF. Ok. Like what for? We stand there for roughly 5 more minutes. She never makes eye contact with me. Then the pharmacist finally comes over politely and asked me if I have any questions on the medication. I say no thank you. He walks off. Then she finishes ringing me up. She couldn't have asked me prior to me waiting if I had questions? Btw, these are medicines I already take lol. Maybe I would have questions 6 months ago when I started taking them lol. Another time, they refill a partial of 2 of my prescriptions and don't say anything. I noticed when I get home. These people, minus the police pharmacist, are asshats. Go elsewhere. read more

The store is GREAT! However, since I was forced to change to this Pharmacy, I have never had so many issues with my medications. They do not follow up with Dr. offices. The phone refill systems sucks! So much so that the pharmacists even told me not to use it. They are rude AF on the phone. But most of all I have run out of medicine 3 times, for a week or more, while they're getting their shit straight. Almost causing me to go to end up in the hospital. I have a busy life (as we all do) an this is just one more thing I don't have time to deal with. I will be changing pharmacies, another thing to handle, because I can not stand this place. Last thing, even though the website and phone system say they take lunch till 2pm, don't believe it. Today it says they'll be out till 230pm. As I sit here waiting. read more

The store is nice. The store manager is nice. The Pharmacy is not only the worst Walgreens RX I've ever had the misfortune of dealing with, they're the WORST RX EVER. I understand short staff, I understand long waits, I understand shortages...all due to Covid, due to supply chains, due to the economy but I don't understand your bad attitude, your rudeness, your condescending treatment of others. Don't blame customers. Don't say it's because people are rude to you because it's a choice. You have no kindness or decency. I've seen you behave this way to others while in line and you've done it to me over the phone and in person before I even open my mouth to ask a question... you're rude. Not just once. Every. Time. I. Call. Or. Come. In....everyone behind the counter at the RX chooses to be rude because you lead by example. I know it's a choice because I've been to CVS and I've been to the Safeway RX and they don't act like you. Many of their employees have strong accents. I don't believe your short staffed because of the times, I think it's because you're not a nice person; employees have choices so they find another job. I have a choice too. I lost my insurance so have to pay ca$h. Cold hard, Full price. And I'm not spending it with you. I'm transferring all of my prescriptions and getting them elsewhere, not at Walgreens and I'm sending this to Corporate to let them know. The last straw was checking the status yesterday...after 3 years I'm used to the abuse, I don't like it, but once again, you interrupted and talked over me when I tried to ask a question and spoke so quickly I couldn't understand. I asked you to please stop interrupting so I could ask my question because you were confusing me. I had 5 RX's to check on that I called in and apparently the auto system didn't take. Fine. It happens. After telling you the names you responded with an incredulous: You take ALL OF THOSE? Funny how your attitude change when I pointed out my condition and got a little defensive. Oops-you just screwed up. ...How dare you?!!! Yes I do!!! For10 years-TO STAY ALIVE... DO your job and look in the computer. I've been getting the same meds for my life threatening health condition from Stanford for the last 10 years. But that's beside the point. The last thing I want is to wake up every morning and remember I have it. So thanks for making me feel less than human. What I have is covered under ADA and all of our medical and health records are protected under HPPA. You have no right to behave the way you do and did. NO EXCUSE. The way you treat people is NOT ok. read more

I had a delivery that was either delivered to the wrong address or stolen. The idiot who delivered it didn't even knock on my door. Now Walgreens is giving me shit about replacing the meds. I am so damn angry. This used to be a great Walgreens. It's gone to shit and they are saying they have no responsibility for the scripts once they leave the store. I am on the verge of getting an attorney and transferring all my scripts to a mom and pop pharmacy. I've had nothing but grief from Walgreens. The people who work there are nice. Whomever is running it from corporate is an effing moron. Now they lose my migraine and HBP meds. I'm furious. read more

Never have meds ready Doctor sends 2-3 times and still never have it Long lines that move super slow Management needs to revamp this location read more

I came here originally to print out some photos. The lady who helped me was extremely friendly and helpful and made that process really fast and easy for me. Only took a few minutes to get my pictures printed out. Saw a couple of tasty chips in that aisle and help myself to a bag of chips too. The store was pretty empty not many customers at all in there while I was visiting. I would say that ambiance was empty feeling . read more

Walgreens - Self print station - Drugstores Near Me - Clayton, California

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What is the point of having a pharmacy "express line," when there's only one line, for both regular pick up and drop off? This place has been so badly managed for years. read more

The Pharmacy department has gone too hell in the last few years! Sherman and the rest of the pharmacists and crew try their best, but the lines are way to long and you can never reach them by phone. Everyone promises it will get better and it never does. Standing in line for over 20 minutes you get a chance to talk to other customers and everyone feels the same. The only reason I haven't switched to another pharmacy is Sherman and the crew. I will give them one last chance before I switch. read more

This Walgreens is good for basic basic needs. Anything else it is not very good. If you order photos, expect a delay and not to get your order on time. And I mean an hours long delay. The other option they offer is to cancel your order and have you reorder at another Walgreens. They didn't even start printing the photos until after I came. The pharmacy is super slow also. I think the techs and or pharmacists are overworked as they had attitudes and usually close early. Id avoid this place if you need anything in a timely manner read more

Review for pharmacy only!! I usually don't rate anything one star but the pharmacy has been terrible the past 4 months. I know it's pandemic times, but other Walgreens pharmacies aren't like this with a long wait. It's taking me over 1 hour to pick up a regular prescription. Please transfer your prescriptions to another Walgreens like the one in Walnut Creek near Whole Foods on Ygnacio Valley Road. read more

This specific Walgreens has the worse customer service in Contra Costa County. There customer service is deplorable. If your fortunate to have access through your health insurance to other pharmacys make that choice. They do what they want when they want. It's very frustrating having them tell you that your prescription can't be filled because of insurance issues when you know that's not the case. If you have the choice to choose a pharmacy CVS or Safeway is the way to go.​​​​​​​​​​​​​​​​​​​​​​​​​​ read more

Two stars because the location is convenient and they have a lot of items when I need things in a pinch. However, 0 stars for the pharmacy. The wait is usually 15 to 30 minutes or more, in peak and off-peak times. It's a regular occurrence that my maintenance medication is out of stock so I have to wait several extra days after I submit for a refill. It got so bad with one of my regular meds that I moved it to a different pharmacy altogether. I also have to do a lot of of follow up when a new medication is submitted by a doctor because at some point, they drop the ball (e.g., your insurance company hasn't given a prior authorization...but they have). The time the pharmacy is closed on the weekends in the afternoon isn't the same time that's listed in the emails I receive, so more than once I've made the trip to pick up a prescription only to find out they're closed. I'm not the only one because I've seen others wait in line while it's closed, too. Calling can be equally as frustrating. Today, I had to call no less than three times over the course of 45 minutes because they hung up on me while I was waiting for someone to answer my call TWICE. So if you're looking for a pharmacy, I recommend looking elsewhere. read more

I've held back for YEARS writing this review but I've genuinely finally had enough. There is ALWAYS ALWAYS ALWAYS an issue in pharmacy. I have never once had a smooth pick up and as someone with chronic illnesses that's fairly important. Each tech has a different way of doing things apparently, so if you do use this pharmacy make sure to have every single medical insurance card under the sun because heaven forbid if you're missing one, you'll catch attitude and whoops! no medication for you. I've gone back and forth to this Walgreens multiple days now, because each tech requests a different form of insurance, saying they don't accept the form the previous tech asked me for. there's been occasions I put off picking up medication just because I hate this location. Do better. You'd think people in healthcare would treat patients with more compassion and respect. read more

I was very publicly humiliated today while purchasing a lunch cooler by a caucasian 40 something year old cashier who falsely accused me of shoplifting. I consider what happened tantamount to public slander. I have contacted the corporate office and I expect that something be done about this employee. First let me state I am a loyal walgreens customer who spends thousands of dollars a year primarily at the Clayton and Walnut Creek North Main stores both in the store and pharmacy. I would drive 5 miles to shop at Walgreens versus CVS. The prices are better the store is merchandised better and generally the employees are better. I could not believe the attitude of this cashier. Mind you I was not in his check out line. He told the lady cashier very publicly to check my cooler that I had put items from the As Seen On TV shelf in the cooler. When she opened it up guess what nothing. Yes I stopped by that shelf looking for the personal ac unit I had seen before but I would never try to hide items in a cooler in order to steal. I was outraged and when I protested he began laughing. When I askes him why he was laughing he said he was laughing at something else. Then he made a comment I must be a magician. WTF! This guy literally claimed he saw me put items in the cooler. I challenge the management to review their video footage so they can plainly see there was no monkey business. I understand this store has a lot of problems with people stealing but you cannot publicly accuse someone when you got it wrong. This cashier should have apologized when the cooler was opened to reveal nothing. I dont know what hes smoking or if hes on medication or maybe he is stressed out and hallucinating but if you accuse someone of something you better be right or you better be sorry. He had an attitude and I hope he gets reprimanded or next time Im in the store he can personally apologize to me. read more

Stephanie, the shift lead, is quite possibly the most unstable individual I have ever met in my life. She is incredibly rude and condescending, and made me feel like my question and presence was inconveniencing her from the beginning. I have escalated a case to Walgreens customer service and will update my review once I have a resolution. read more

I've tried CVS, Safeway, and other pharmacies; however, the friendliness, thoroughness, and credibility at this location is stellar. Sherman, the pharmacist, and Angela and Richelle, the techs, are very knowledgeable and possess a warm bedside-manner. My prescriptions are always ready, as promised unless there is an issue, which I have experienced the staff to go above and beyond to reconcile. The other pharmacies in the area could use a lesson in customer/patient care from this team. The other departments are filled with exceptional staff as well; however, my main business is in the pharmacy. read more

Came to this Walgreens this morning (02/28/2023, 10:37) to drop off a FedEx parcel. Female clerk wanted to argue about how I was going to receive a receipt, never telling me that it was going to be sent via text only after I had given her my landline number. She insisted it was all my fault for not knowing that I would not be receiving a hard copy, but rather a text copy, which obviously won't work with a landline phone. Next time, I will try to remember to bring my crystal ball with me!! read more

The pharmacy is terrible. The staff is incompetent and uncaring. I highly recommend not using this pharmacy.

The pharmacy use to be one of the best. Now it's not even one star. Made a 2pm appt for booster, came in at 145p, had to go back in line to tell them I was waiting and was told that I should've brought the paper work back (after I was told to fill it out and wait). Finally got a shot at 230p. There use to be 4 people in there now there is 6 and the place is a mess. I would not recommend ANYONE to go here. They do not take drop-ins as is stated IN THE PHARMACY, ONLINE or OVERHEAD in the store. Small types out signs say they are too busy. Hopefully it gets better. read more

By far the worst Walgreens in all of California. Horrendous customer service and zero professionalism at the pharmacy department. I'm surprised this Walgreens has been closed down by now. I will never go to this Walgreens ever again. Only individual who is great at her job is Rosa. read more

If you want to fraudulently use the med-cal and other governmental benefits, this is the place! The Walgreens pharmacy makes it so easy. maybe they're desperate for patients because they're on the brink of bankruptcy. I wouldn't want a pharmacy like this one to fill my prescription. No thank you. read more

Worst pharmacy staff ever; rude and clueless. I am taking my business elsewhere. Would not recommend this place to anyone who is in need of pharmacy. read more

Do not go to Walgreens pharmacy in Clayton unless you don't mind waiting in line for 2 hours every single time. It's not an isolated incident, this place is the worst around. Staff needs to be fired! No other pharmacy has so many issues with these long lines. It's rediculous, do not go to clayton Walgreens pharmacy! read more

The service at the Walgreens pharmacy in Clayton has gone downhill into the abyss in the last year (2020-2021) and particularly in the last few months. I'm not faulting the staff because I think pharmacist, Sherman, and others are doing their best working with a skeleton crew. Their lack of staff results in long phone wait times (and often dropped calls), prescriptions delays of days to fill instead of hours, and waits in line of at least 20-25 minutes while one pharmacy technician is working the counter (instead of two). It's not clear whether their staffing issues are related to recruitment or retainment or if Walgreens Corporate is making the decision to cut staff in order to increase their profit margins. I really don't expect my Yelp review to make any difference. What I have done and perhaps suggest is calling and/or emailing their Consumer Relations Department and expressing your dissatisfaction. If things don't change I will have to take my business elsewhere. You may reach them at: consumerrelations.bb@walgreens.com 1 (800) 925-4733 read more

Used to be the best pharmacy ever! Now, I dread going there, never knowing what to expect. The pharmacy staff is still great, but either they now have, too many clients or something else has screwed up their performance. Trying to reach them by phone is impossible, if you want to talk to a pharmacy team member! Lines have become impossible, taking usually, 15 over 20 minutes now. I tried to check up on a prescription status today, phoned in to the computer, several days ago, and the computer didn't even recognize my order. Since I couldn't get through to the pharmacy by phone, I will once again, have to stand in line tomorrow, and I only have two days of medication left, yet I called in 9 days before the end of these meds! WTF! TIME TO MOVE ON! read more

Toni had great customer service and a great attitude helping myself and the customers in front on me. It's very refreshing seeing people in retail that are soo helpful, nice and happy to be at work. Thanks Toni :) read more

When I stopped by this location in search of a few items that corresponded with my coupons, a very nice employee greeted me and walked me to the correct aisles. And when I realized that I forgot an item, she told me to wait at the register while she went and brought it up to cash wrap. How nice of her! The store is clean and well stocked. The parking lot is large and never seems full when I drive by. When I'm in the neighborhood, this is the Walgreen's location where I would shop : ) read more

I came in to reprint some last minute headshots and was willing to come back around an hour later once they were ready. However, upon my return, i was notified that nobody had started my order. Crisis was averted though as Patrick immediately printed them out. i suppose he was new, as he didn't know how to make the labels for photo orders and i did have to wait a few more minutes so he could get someone to help him out, but i understand and empathize, as we all were trainees and new at one point in our jobs. honestly, the only reason this review gives 5/5 was because Patrick was really cute. congrats Patrick on your white genetics and being the mainstream idea of beauty, they saved you this time and made me overlook the minor issue of me being forgotten. but it's fine, i am used to being forgotten by white men. and all in the name of a couple of headshots. read more

Terrible service, long lines, shelves almost empty and when it came or picking up my photo order the employees went through the entire line (people who arrived way after me) then helped me. Told me my order was never received. Employee went back to help the growing line, so waited longer for someone to help me. Finally someone looked at the email and confirmed it was their location for pick up but they didn't have the order due to a computer glitch. So after 20-30min I left with nothing. read more

I went in to get my passport photo that I prepared using an app printed out at this location. All the measurements would be correct only if they could print it out "fit" on the width instead of height on 2x3. The lady at the photo department said that they can't do it because they just press one button to print photos, and the only way is using their passport photo service. So I asked if I can get it taken now, then she said "no, because you are wearing a light color clothes." There is NO such rule listed on the government website, but I went ahead and took off my tan color sweater because I had a dark green inner layer on. She said nothing and walked to the side to see a camera for one second (I'm not exaggerating) and said "camera is not working." Wow, just wow. She was clearly not interested in helping me. I'm switching everything to CVS. read more