I walked into this Verizon Store in Tustin Legacy today after work. My phone wasn't working & I couldn't make any calls. I was very concerned because my mother suffered a stroke several months ago and I call her everyday to speak with her. The manager Amal was so helpful and solved my problem immediately! He found that my SIM card wasn't working properly and that was causing the problem. Amal was friendly, extremely knowledgeable & put my mind at ease. Another gentleman named Jason also assisted me and I greatly appreciate his help as well! Parking at this location is very easy and the store is very convenient to my home. I will definitely return to this Verizon location anytime I have difficulty or need to replace my phone! read more

i went to shop at Verizon and was helped by Victor and Amal. They took care of me and i loved them. They paid attention and answered all my questions. one of the best experience I've had and would recommend anybody to come to this location. i appreciate everything they did for me. I will tell all my family and friends.manafi read more

Paloma was really sweet. Helped me out and got me out in a great time back to work. The manager was also helpful but I forgot his name so sorry! I think he said Jon but I'm not sure. Will definitely go back read more

OMAR is the store managers name, if you are unfortunate enough to speak with him, just leave the store. I bought a 1200 dollar Samsung Ultra 1 month prior. In that period of time, the phone became unusable, it would freeze every 30 to 45 minutes. I called the Verizon Loyalty number, and they told me I would be able to replace the phone with a new phone at the store I purchased it from. When I arrived at the store, Omar told me that because my phone was 3 days out of warranty, that it was no longer new, and that they would not replace it. He then went on to tell me that I could purchase an additional phone, and add a line to my account, for another 1200 dollars. When I explained to him that their corporate office made a note in my account, authorizing them to replace the phone, he simply said no, and refused to look up my information. And now, I have a 1200 dollar phone that needs to be rebooted every hour or so. Thank you Omar. read more

This store did the worst and stole my old phone when I tried to do a trade in. The manager was no help and now I'm stuck paying for a new phone when the phone I traded in was paid off. Please don't go here read more

Store has stolen my trade-in phones and I have been going back and forth for MONTHS while still getting billed extra. I opened a new line in September, gave them my phone in store, sent in my fiancés' through UPS as she was also on the new line, got our new phones, and never got my credit for the trade-ins. When we got our second bill, I noticed I was being charged for Game+ and the protection plan when I specifically said NO when asked if I wanted them while opening my account. I have spent over 6 hours in the last 3 months trying to find out where my phones are. After calling in several times, they finally said they received the one I sent in through UPS, but I went in store last month after finding my in store trade-in was never sent in and was told they do not have record of me returning my phone. After being told to wait for the manager, I left to get a phone call from Omar, the store manager, and said they found my phone in the back room and was never processed. He said he would return the phone and I would get credits, but was still charged an extra $100 right before Christmas. The manager has said "no need to worry, we will take care of this" every single month and yet I am still being charged. read more

After being put through the ringer at a third-party Verizon store on Alton Pkwy, I left to see if the actual store new what they were doing and if they could actually get a phone for my uncle that was usable. (see review on their page) I came to the District location and Kyle helped me out. Needless to say, this was probably one of the best Verizon experiences I have had. He was efficient, knowledgeable, and got me in and out with a working, new phone in 30 minutes. All the staff was friendly. It was a great experience, thank you Kyle! read more

This one-star review is based on the customer service. The manager is unfriendly and aggressive. We visited this location after we were told to go to a corporate Verizon because we were sent the wrong iPhone during a trade in. The manager was talking over my mom while she tried to explain the situation, said he would charge a restocking fee, and told my mom "you've had the phone for three days and didn't realize," when it had been one day. He failed to mention that customer service was closed for the day so while we were outside trying to call like he suggested, him and his other co-workers were laughing inside the building. I would avoid this location entirely. I was able to get the issue resolved by calling customer service with no restocking fee and spoke with a super friendly rep. Definitely call if you can, rather than having to deal with rude management at this location. read more

I've been to many Verizon stores over the years, but this has been my go to store for many years, not only do I service my personal account here I also have 10+ business lines that we have managed here as well. Nagauma and his team have been amazing when it comes to communication, response and availability. I really wouldn't go to another place. read more

Thank you Kyle for helping me find the best trade in value for my phone. Fantastic service and was in and out in less than 15 minutes with my brand new iPhone! read more

Kashen was very help! I had questions regarding my cell bill and my sons phone and he was very helpful and suggestive as to what i should by for the holidays....I'm Jewish, unfortunately, I already purchased all my holiday gifts but thank you for looking out :) Downfall was there were about 8 employees and I had a long wait to be helped. read more

Verizon - I've now counted 11 associates and it took awhile to get helped - Mobile Phones Near Me - Tustin, California

I love coming here! I have the worst luck with customer service over the phone and just some straight up bad luck In person. Everytime I've been to this specific location, the employees are so welcoming and don't treat me like the hundredth person they've seen that day. (Even if it was) I had the pleasure of working with Diz! This man was patient and fixed all my problems that I had been sitting on since mid pandemic since Verizon stores had closed and I could get ZERO help from customer service. He was patient and understanding. Made sure no stone was left unturned and even texted me after to give me a rebate that had literally just happened and I applied for. Talk about going above and beyond! Go to THIS Verizon. Ask for Diz.. You'll leave happy! read more

Paloma and Amal helped us at Verizon. They had great customer service and were really helpful. They helped me get a new phone. I'm so happy I made the switch from t-mobile to Verizon!! read more

Thank you Victor!!! I needed a new phone after 6 years dedication to my Droid : ) I walked in, no wait. Victor was so helpful, knowledgeable, friendly, honest, got me situated, and out the door in record time. Thank you so much! I can't wait to try out my new Galaxy S22. read more

This is an overdue thank you to the manager, Omar Rosas. My interaction with Omar was back in February 2021. 90% of the time when you go into a Verizon store, a rep will most likely refer you to call the customer service number. I did just that and unfortunately, the rep made an error out of our monthly billing. I dread calling the customer service number because you are put on hold for a long time. I was frustrated that the phone rep made an issue worse, I made an appointment at the store and that's when I met Omar. I explained the billing mishap and he understood my issue. He went above and called a different department and told me that the billing would be fixed by the end of the business day. Thank you Omar for keeping your word, fixing my billing issue and being very helpful. read more

This Verizon is one of the stores that I have had the best customer experience at irvine because the service staff is very welcoming, especially Amal and Aaron who were there to help, both of them were very efficient while patiently solving my troublesome problems! read more

Is anyone from this store going to reach out to me to correct this? Or do you just lie to people and let them suffer the consequences? read more

Verizon - I was told they would not help me with a billing issue despite this clearly stating they should. Worst Management Team! - Mobile Phones Near Me - Tustin, California

Terrible experience they cheat the customers In the store I drop off my trade in phones to the store with there employee and she promised me to enter the phone manually on the system to get my trade in credit on my new devices but she did not enter anything she lied to me now I found out she is not working any more I complained to the store managers but no one is talking any responsibility for there employee wrong doing also customer care is not helping much last six months I am keep fighting for my phone credit but until now no results this review is to inform other customers be aware and don't trust there words. read more

Omar needs to send back to training center, he needs to learn what is customer service. He talks like he owns the Verizon and he talks like I own him thousand dollars. I was in trouble about payment, got zero help from him. I will transfer to another company just because of OMAR , FU Omar read more

Service was LENGTHY TERRIBLE, and the reps were extremely unhelpful & RUDE! It was such a bad experience that I dropped Verizon as my wireless carrier! read more

Verizon - Bad experience - Mobile Phones Near Me - Tustin, California

Paloma and Omar went above and beyond to help with my phone and my kids' iPads. They took their time to help me and felt very welcomed being there. read more

I was on a family plan with my husband and he died. Omar was heartless and wouldn't help me. In front of customers he questioned me until I had to say, he died! His response was, show me your power of attorney to access the account. I couldn't even create my own account and close the prior account. I paid for both of our accounts for months. I was promised a reimbursement and never got it. read more

Ken is Super professional he helped us and walk us through the changing our phone explain everything to us details and he was patient with us and he was very nice and friendly read more

Been with Verizon 15 years too long. unhappy with the service. We're using the latest s22 Ultra. 5G service sucks. All the hype surrounding Verizon wireless is bunch of BS. Keep up the good work Verizon wireless. read more

I would give negative if I could. They are crooks. I went in to get a new battery for phone. So they don't have one and have to order, it will take a couple days. Ok, no problem. He texts me that the battery is in. So I go in and he changes the battery. He mumbles that there is something wrong with the battery. It turns out they found an old phone like mine in the other store and used the battery from that phone. The charge doesn't even last an hour, my other battery was much better. Total scam, then I asked for the my battery back, he threw it away. read more

I stopped in recently with my special needs daughter. Her iPhone stopped working and I needed to get her a phone right away. Rachelle C. helped us out immediately and was very good to my daughter. She understood my needs as well as my daughters needs. It really feels great when people with compassion can be so kind and understanding. Rachelle C. made me feel really right at home and got my the iPhone plus in red. Red happens to be my daughters favorite color. This all quickly went down in less then an hour. Thanks Rachelle C. again for your help. Cheers!!! read more

I recently purchased a new iPhone but it was defective & Verizon sent me a refurbished replacement instead. I want a new phone exchange. I called Verizon 800 number but they all kept sending me to tech support who would send me another refurbished iphone. I paid $1100 for a new phone and it is still within warranty but I was passed from one representative to the next to get a new phone exchange. I finally went to this Verizon store, & met Amal a manager here. He really tried to help me. He could not process a new phone order for me, but he took time to call Verizon Loyalty department with me & explained the whole situation . Although I have not received the new iPhone for my defective one, Amal went above & beyond the call of duty to help me, a loyal customer of 18 years with Verizon. People like Amal really elevate Verizon customer service & I really appreciate him! read more

I walked into this store after buying an apple 14 phone phone from the store in corona Del Mar and I needed help to set up my Verizon app after the support team over the phone told me to go to a Verizon store to get help because of the trouble we were having over the phone and when I walked in the person said they don't do that and if they did they would have to charge me. I took instructions from another person from there company on going there just to be charged more and having rude service so making the switch to Verizon is not been pleasant so far. read more

We just had the BEST experience with Troy- The Marine Veteran. He was Very patient and professional with us! We truly enjoyed his energy- Plus he sings OPERA! We highly recommend going in just to experience TROY! BRAVO TROY! read more

The customer service at this location is amazing. Special thank you to Omar who wen't above and beyond to make sure I was happy. I went in to upgrade my broken phone and what I thought was going to be an hour or so ended up taking 4-5 hours over the course of multiple days. In the end Omar found a way to transfer all my contacts and data from a broken phone with a black screen to my new phone. All this considering my broken phone didn't have a working Wi-Fi or Bluetooth connectivity. A huge thank you to Omar as those contacts were priceless to my business and me. read more

Came into store to look into possibly switching wife to Verizon and purchase a phone was told to do everything online?!? No purpose to have a store read more

This is the worst Verizon store to come to. Their customer services is horrible. I counted 10 employees and 4 customers in the store, six of the employees refused to help the customers. They was to busy on theirs own cellphones. One of the female employees Rachelle ask the manager if she can help me because she has help/ sold me products before, and he said no to her, and said her turn is coming up next. After waiting 30mins just to return a item a guy finally help me. NEVER NEVER NEVER NEVER NEVER shop/spend your hard earn money at this location. If you MUST spend money there ask for Rachelle to help out. There is another location 5mins away in Irvine off Jamboree and Michelson the best exciting customer service ever. read more

I had just come from the Irvine Michelson Verizon where I had an awful experience. Luckily, Diz and the team members at this location were able to help me and provide some real customer service. I purchased a defective iPhone 12 Pro from the Irvine location a day prior and needed it replaced. After waiting an hour and being turned down, I was sent here. I was seen right away, and Diz actually took the time to explain what may have happened with the original device and got me all set up on my new one. He even tested it with me in store to ensure this new one wasn't faulty. I told the staff what had happened at the Irvine location and they were very apologetic (although they didn't need to be). Overall great experience here, and this Verizon will be my new go to. read more

Wow! What a patient, helpful, and competent staff. Amal, Servando, and Nagauma all helped my mom a variety of set-up issues related to her new IPhone. SIM card, audio speakers, and even new (substantially cheaper) service plan are all in place, and ready to roll! Thank you, Marci! read more

I have always dreaded going to verizon and dealing with anything phone-related. It's like people are speaking a different language in there and I'm often left feeling a bit confused. To my surprise I had such a positive experience a few days ago! Omar helped me with a difficult situation and educated me along the way. If you go to this location definitely ask for Omar! read more

The store hours is until 7 pm but don't go there after 6 because they'll tell you that you have to have an appointment and they're busy doing nothing. Literally, there wasn't any customers in the store and they refused to help me. read more

Unfriendly staff/management that come across a bit arrogant. They were not willing to accommodate my trade in and I asked what's to stop me from moving over to T-mobile, they replied "go ahead". After 15yrs with Verizon, I am now with T-mobile. read more

Irvine is my go to for everything I live in Santa Ana and drive because service is always so great but don't ever come to this Verizon it's a Friday my husband and I got here around 5:15 the manger Omar took our name down said it would be an hour wait so we waited about an hour + they closed at 7 so around 6:55 we went to check because they close at 7 and they were closing up the manger Omar saw us and went to the back while my husband asked if they were still taking people because we waited like they said and he said no sorry we explained to him what happened and he said sorry were closed horrible service we wasted more than an hour just to not get helped they never even sent us a text don't ever come here ! read more

I left my phone on the top of my car and DROVE away! Can you believe!? Screen was shattered to pieces!! Broken phone in hand, I came hoping to figure a way out! John helped me get a new phone and explained promotions and offers available to me. I was in good hands! With John's help, I upgraded my phone, got an Apple Watch and still LOWERED my bill! read more

Horrible , horrible , horrible . The management is bar far the worst part of this establishment. No wonder they only have 3 stars. Never come here , they will only make your life worse . They are not helpful in the slightest and most of all . The manager Omar should never manage any Verizon in his life . He did nothing to help me and worst of all they closed and didn't attend me . He looked me in the eyes and walked to the back and stayed there . While he told other employees we are closing please leave the premises. What type of manager is that ? read more