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    Total Wireless

    4.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    AT&T Store

    AT&T Store

    3.3
    (49 reviews)
    2.5 mi
    $$$

    Missing iPhone Trade-In -- Grand Theft Under Investigation…read more On September 27, 2025, just before closing, I turned in my iPhone 16 Pro (1 TB) for a trade-in at this AT&T Authorized Retailer. Two employees -- Brian and a female associate -- told me the computer system had been shut down but assured me they would hold my phone and process the trade-in the next morning (9/28) since I was leaving for an international trip. When I returned, AT&T had no record of this trade-in. On November 1, 2025, I went back to the store and spoke with Brian, who said he remembered me and that the manager had processed the trade-in the next day, but he needed the IMEI number so supervisor Edgar could issue a receipt. When I provided the IMEI, Edgar stated there was no record of the trade-in in their system and that he could not issue a receipt. When I asked him to review store security footage to confirm that I had turned in the phone, he refused and told me I would "have to go through court." He then asked me to leave and refused to provide contact information for the store owner or district manager. This involves a missing iPhone 16 Pro valued at approximately $1,500, which qualifies as grand theft, a felony offense under state law for property valued over $950. I have filed a police report for grand theft and am escalating the matter to AT&T Corporate and the FCC for investigation. If the store owner or district manager reads this, please contact me immediately at [your phone number or email]. I would prefer to resolve this directly before further legal and regulatory action proceeds. -- David W

    My father went into this store to pay my phone bill he is NOT an authorized user. A sales associate…read morenamed manny helped him out and HE did changes to my account without my knowledge. They added a line without my consent. What they did is fraud. Be cautious. my dad wasn't even aware of the changes because he went in to pay a bill. I spoke to Luis I think he's was a manager and he didn't care about the situation. I had to call customer services to change my account back. But I was still charged an activation fee. Do yourself a favor and go to a corporate store, not an authorized retailer.

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    Total Wireless - mobilephones - Updated July 2026

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