Where's the zero star button? I just walked out of this…read morelocation feeling disappointed and somewhat confused. Are people working there trying to sell or scared off customers? I walked there trying to find a new phone but the guy helping was low energy and had zero customer service knowledge. I ask for prices to see if I can find a good deal but this guy was just too tired or unhappy with his job that he just told me some numbers and stand there with no more information or interest of helping any longer. This experience killed my interest of coming to the stores and purchasing my new devices. Please hire people who really want to work. With real customers service training.

Not what i was expecting, but in a good way...I decided to go into their store to exchange an…read moreinternet modem. When I walked in, their store reminded me of tmobile. About 10 people waiting to be served and 3 workers. I thought to myself, we'll this is going to be a horrible experience and expected an hour wait time. To my surprise they did everything right that tmobile does horribly wrong. 1. They have a kiosk that lets you sign in so you're not just standing there waiting to be helped. 2. They have couches and chairs that are comfortable to sit in while you wait 3. My wait time was less than 5 minutes.and I was done in a few minutes after that. Fast service. Well done! 4. The staff that assisted me was very friendly and knowledgeable. He informed me about their mobile promotions and didnt try to upsell me. This is what I liked the most. I felt free to ask questions without the sleezy upsell tactics. After this experience, I am genuinely interested in switching my mobile provider. Nicely done Spectrum!..... Now if I can only trust that your pricing won't skyrocket after the 1st year of service. This is why we discontinued our cable sercice... trust is a hard thing to earn and easy to lose.

All the employees were incredibly welcoming and created a very safe environment. It was also very…read moreclean inside the store. However, it was extremely hot and humid inside the store. The store owners must fix the AC (7/25/26) It's terrible to be inside as the customer and it's not fair to the workers who are incredible at their job. They don't deserve to work in such hot conditions. I almost left because of the heat inside. Shoutout to the tall curly haired man with braces, Iam, who helped my family and I move from T-Mobile to AT&T. He spoke Spanish and answered every question we had with patience.

Iam claims his the store manger has no customer service skills was extremely rude and not helpful…read more When I asked for his business card. He laughed and said I have none. However, if you'd like to see me again, I'm here every day.

Got what I needed. In and out. The two ladies were nice and appeared happy. I did not have any…read moreissues. One of the two who helped me knew where to find what I requested.

Was helped out right away at first Francisco as well as his coworker, were busy helping customers…read moreand answered my questions quickly. After this I went home to get the phone I needed to change to and Francisco helped me out right away I was in and out in about 10 mins.

They don't speak Spanish, What I don't like is that they want to force you to add things to your…read moreaccount.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Gabby and Tye were so friendly, professional and helpful! They take pride in their work and create…read morea great environment for their staff and customers. I'm so glad they attended me, answered all my questions and took care of all my account concerns. I left feeling extremely happy. I highly recommend this branch.

This T-Mobile store is on the first floor on the south end of Mainplace Mall (Westfield) in Santa…read moreAna. Near Victoria's Secret, Round One, Finish Line. Several of the phone techs have helped me navigate some difficult issues with multiple phones. Friendly, patient and flexible. Thanks to Everton and the crew. This store is open at all times the mall is open.

I had wonderful service from customer service support to…read more technical support . After about a week of glitchy internet because I have a very old modem and router , I had not replaced since 2020 , George was so kind and sent me Cesar in no time who arrived within a couple of days . I am mildy disabled but the process was still fun and easy peasy ! You can easily track the status for when your technician will arrive . And I got credit for the days of service missed . Thank you so much Spectrum , especially George and Cesar , and I forgot the nice girl too who gave me the promotion this year she was fantastic too . So far I am very happy with the speed ! Would highly recommend Spectrum . Happy 4th everyone !

Definitely not ideal. Spectrum permanently broke my account to where I have to physically come in…read moreto pay my bill every month, taking hours sometimes just to pay my phone bill. What a disaster.

I wanted to give a shoutout to Ricky for the excellent service he provides…read more I manage a gaming center, so I regularly come to this GameStop location to trade-in consoles, video games, and controllers in bulk. Over the past few visits, Ricky has been the one helping me, and he's always been a pleasure to work with. He provides outstanding customer service, makes sure I get the best trade-in deals available, and never seems bothered by the size of the transactions. Even when I'm bringing in a huge stack of items, he does an amazing job balancing the trade-in process while helping other customers and handling sales at the same time. I really appreciate his professionalism, patience, and positive attitude. I wanted to leave this review to recognize the great work he's doing. Thanks again, Ricky!

I am 34 and this is the only Gamestop that asked me for an ID to buy games rated M for mature lolll…read more the guys working at the counter are really rude. just go somewhere else.

La verdad estoy muy contento con él servicio muy professional y rápido , necesitaba cambiar la…read morebateria de mi iPhone 11 promax y la persona qué me atendio fue my amable y respetuoso , al mismo tiempo muy eficientey rápido , en menos de una hora ya lo tenían listo y como nuevo . Les recomiendo este lugar , oh y las partes son originales de Apple !

I had such a great experience at CPR Cell Phone Repair in Orange. Robert was the sweetest and most…read moreprofessional person I have met. Even with his busy schedule he made time to replace my screen quickly and with a smile. While I waited we chatted and he was kind, helpful and very knowledgeable. My phone looks brand new and the service was fast and seamless. I highly recommend Robert at CPR in Orange. He truly goes above and beyond.

Sebastián, one of the store associates, was able to set up wireless home internet for my elderly…read moremother while I coordinated everything by phone. He was exceptionally kind, even waiting for her after the store closed at 8 PM. He also made sure the device was working and ready to use, so she only needed to plug it in when she got home. Excellent customer service.

Extremely disappointing customer service…read more I went into this store once expecting a manager to contact me regarding an issue, and I have followed up by phone every day since. Each time I call, I'm told that the manager is either "in a meeting" or unavailable. I have repeatedly been told that the manager would call me back, yet I still have not received a single call. What makes this even more frustrating is the attitude of some of the employees. When I asked for the district manager's name or email so I could escalate my concerns, the employees became defensive and combative instead of simply providing the information or helping me get in contact with someone who could address my concerns. I shouldn't have to call every single day just to get a basic response from management. The lack of communication, follow-through, and professionalism has been extremely disappointing. At this point, I think I'll be taking my business elsewhere. Customer service should not be this difficult. Unfortunately, based on my experience, I cannot recommend this location.

Adrian was so helpful! Super quick service and very attentive! This is my go to AT&T we have been…read morecoming here for years its always amazing

Missing iPhone Trade-In -- Grand Theft Under Investigation…read more On September 27, 2025, just before closing, I turned in my iPhone 16 Pro (1 TB) for a trade-in at this AT&T Authorized Retailer. Two employees -- Brian and a female associate -- told me the computer system had been shut down but assured me they would hold my phone and process the trade-in the next morning (9/28) since I was leaving for an international trip. When I returned, AT&T had no record of this trade-in. On November 1, 2025, I went back to the store and spoke with Brian, who said he remembered me and that the manager had processed the trade-in the next day, but he needed the IMEI number so supervisor Edgar could issue a receipt. When I provided the IMEI, Edgar stated there was no record of the trade-in in their system and that he could not issue a receipt. When I asked him to review store security footage to confirm that I had turned in the phone, he refused and told me I would "have to go through court." He then asked me to leave and refused to provide contact information for the store owner or district manager. This involves a missing iPhone 16 Pro valued at approximately $1,500, which qualifies as grand theft, a felony offense under state law for property valued over $950. I have filed a police report for grand theft and am escalating the matter to AT&T Corporate and the FCC for investigation. If the store owner or district manager reads this, please contact me immediately at [your phone number or email]. I would prefer to resolve this directly before further legal and regulatory action proceeds. -- David W