They were able to provide the unusual types of batteries which are hard to find. The gentleman was respectful and willing to assist me in finding the appropriate batteries. read more

I needed a new battery for my 2017 Ford Edge Sport. I know these batteries are in a terrible spot and the gentleman who helped me handle my problem like a champ. Not only did he correct the mistakes of the last guy that changed the battery, but he also taught me about what I could do to prevent it in the future. read more

Do NOT buy! Warranty is a scam! Car Battery dead, they want to hold the battery for 48 hours before putting in new battery. Who can drive a car with no battery? Nobody Mind you I was upsold on this battery because of quality and warranty. read more

Ronny and Abel offer great customer service. I always can count them to help. Always my go to place for any new batteries or repairs. read more

DO NOT BUY CAR Batteries from this brick and mortar retailer, they won't honor the warranty on the batteries they sell. They won't follow the assessment procedure on their warranty policy to determine the state of the battery. They'll try to propel you to make a false statement that voids the warranty. They'll be rude to you then blatantly lie to you to get you out their store without a replacement battery. I purchased a Duracell AMG (SLI34AMG) from the now out of business Culver City location on 8/2022 that came with a 4 year warranty. The batteries been dying on me and I've had to call AAA to come give me a jump start twice in the last month. I took the battery into the Brea, CA location to have it tested. The associate put a volt meter on it and immediately said "it was no good". Once I told him I had a warranty and pulled up my invoice # on their website he said he "doesn't have it in stock but Santa Ana does". Came into this Santa Ana location with a receipt I got printed at the Brea store attempting to get a warranty replacement. Ronny informed me that he has to keep the battery for 48 hours and "run some cycles" to determine if it was bad. I asked what their return policy was (14 days) because I was willing to buy a battery to use while he tested my warrantied battery then return it. Since I was driving the car that the battery goes to I needed a battery to drive back home. He told me that I would "need a core" for him to sell me a battery, I replied "I'll pay for the core". He said he "couldn't do that (sell me a battery) because I was telling him what I was going to do, that they usually give out loaner batteries but he didn't have one at the moment". Then I asked how long will it take for him to test the battery and that I was willing to wait for him to test it all along knowing the procedure stated on the warranty policy. It was 9am when I brought it in so I would have rather waited all day because I live 45 miles away as opposed to having to come back in 2 days. He raised his voice and firmly replied "48 hours" with an angry look on his face. I told him to just keep the battery and run his "test" that I'll figure it out how to get home. While I'm in the parking lot waiting on my uber to arrive to take me to the nearest auto zone to purchase a battery Javier appears with a loaner battery for me. He said they'll be in touch within 2 days. Two days went by and I never received a call. I called the store on day 3 and spoke to Ronny, he told me he was still running test on it that he'll call me back. I get a call back a couple hours later from Javier falsely informing me that my battery was good. Now this is a quote from the Batteries Plus Warranty Coverage Policy which states: "An industry standard capacity or load test will be used to determine if the battery is at least 80% of original rated capacity in which case it will not be considered defective and will not qualify for a replacement. The battery may require charging prior to performing a capacity or load test". A batteries capacity is based on Ah (ampere-hour), my battery is a 55 ah battery when new so I wanted to know where it stood to try to understand why it was giving me problems. When I came to pick up the battery I asked what the "ah" reading was after the load test. I wanted to see at what percentage it was from when it's brand new and were it stood with the warranty. They wouldn't give me an answer, Ronny just ignored me while Javier showed me the voltage at 12v (which should be 12.4 minimum) and the amps at 655 when this batteries amps are supposed to be 750. Furthermore, to fully charge the battery and do a load test in order to determine the ah doesn't take 2 days. A 12 volt 55ah battery can be fully charged in a couple hours with a commercial battery charger. Since all the Batteries Plus stores are franchisee's they won't honor the warranty, it's no wonder so many have gone out of business! Ronny gave me the worst attitude when speaking to me and I felt the resentment the moment I told him I had a warranty for the battery. When I came to pick up my battery he didn't even acknowledge me even thou he was the associate at the front desk. I was asked if I "didn't drive the car for a while" by both associates. I drive this car every day as it's the only car I have. If you let a car sit for more than a month without fully charging the battery it voids the warranty. They want you to concur to a statement they make that voids their warranty policy and when you don't they simply lie to you and tell you the batteries good. I'm convinced the Brea location did in fact have the battery in stock but the associate lied and sent to the Santa Ana location. Don't get suckered in by their promotional emails with a 15% discount like I did. Next move is to get this battery load tested, determine the "ah" and send in the results to Corporate and see if they will stand by their 4 year warranty on this specific battery. read more

Wouldn't honor car battery warranty. Battery lasted less than a year. That's it. Don't buy car batteries from this place.

Excellent customer service. Shout out to Javier, this man makes miracles happen. He is persistent, nice, and a great person to deal with. He programmed and cut my Key Fob in a timely manner and the cost was a lot less than the dealer.This place also comes very recommended by a lot of my friends at Nextdoor. read more

I can't believe how helpful Javier was. This wasn't even my primary Batteries Plus location, yet he was willing to take extra time to help me with a warranty situation. He even called the corporate office to confirm my warranty status. Great service! read more

Fixed my screen about 3 months ago for $100, screen is already not working. They have a 3 month warranty, which I surpassed by a little. Had to fix it again for another $100, which I did bc I need my phone and had already wasted my time here. Anyways feels like I got ripped off, their quality obviously sucks since it didn't even last a few months. read more

The staff operating this store location are incredibly kind and helpful and extremely knowledgeable about the products they sell and services they provide. I noticed multiple in-store customer interactions and they were exceptionally courteous and very professional. It is rare to see this in retail these days. I had a wonderful personal experience in getting a motorcycle battery serviced at this location. I also had a problem with a car battery not starting and the staff at the store came out to help me jump start my car! So blessed to have found this wonderful location and I pray that others are fortunate to discover the incredible service offered here. read more

If I could 10 stars I would, these guys are so knowledgeable, friendly, and good at their job. I brought my phone in thinking it was just a messed up case and Jonathan immediately knew something was up with my battery. Javier loaned a phone to me to use when they thought my battery delivery would be late. I got my phone back, as if nothing ever happened and I plan to use my phone for much longer. Prices reasonable and customer service is outstanding! Bring your phones and battery needs to this place, you won't regret it! read more

Amazing service! Replaced my iPhone battery asap. I would strongly recommend this business to anyone that needs any battery service!

Pleasant and helpful store employees. Knowledgeable, quick service and all around exceptional experience. I came here 3x within 1 week to buy a couple of ride on car batteries and they had what I needed in stock. They had me in and out in 5 minutes each time. I don't think I've ever been in a store as easy as this one. I will be coming here for all my battery needs. read more

Excellent customer service from Vanessa today when I ordered the wrong battery online for my 2012 Honda Goldwing the day before... she was able to find the right one in stock at another store close by and I made the exchange there to finish my install today on my motorcycle read more

Very good customer service. Got everything I needed. Easy to find on 17th Street in Santa Ana. read more

WORTHLESS WARRANTY!!!!!! One year into a 4 year warranty and they will not honor the warranty. I bring my car batterty ($360 AGM) to the Santa Ana, CA store where I purchased it. Battery Reads 8 Volts and they immediately threaten me with voiding my warranty due to abuse. I simply drove my car, the battery is Maintenance Free!!! What abuse? Starting my Car? They say to honor warranty they have to keep the battery and test it( 2 days). I pick up battery reading 12+ volts. Install it, 8 days later dead again. Now they want me to jump through more testing hoops. NONSENSE!! I'm done with their inferior products and rude demeanor. And no, there is no low voltage draw anywhere in my vehicles wiring What they are doing is akin to fraud. Stay away from Batteries Plus!!!!1 read more

I just came in to pick up an online order. I placed the order about an hour and a half before I came in, due to Fry's cancelling my delivery order due to my "credit card getting declined", which was BS since it worked for my order here at Batteries Plus Bulbs. Upon checked to see if I could pick it up, they were all sold out at every OC location. Anyhow, so I placed the order online quickly since I needed a new battery by Friday morning at the latest. Thank goodness I was able to pick up in store, and it was on my way back from another errand I had to run right after placing the order. AND the best part was that you can get 10% off your order if you pick it up in store! Score! So I got to the store about an hour and a half after I placed the order after I finished my first errand. Really easy to find, right next to Hobby Lobby (which is where I'm at right now writing this). The gentlemen there were really nice and one of them knew what my order was when I said my name. They quickly got the battery for me, and the final receipt was emailed to me. A really quick transaction, quicker than I had expected. Really nice and friendly guys! It's a small store, but looks to have a lot of things if I needed some batteries or light bulbs! I'll be back if/when I need something! read more

Batteries Plus - Store front - Battery Stores Near Me - Santa Ana, California

Had a 18v Black & Decker battery rebuilt by Batteries +bulbs and all 6 of the screws that hold the case together were stripped and broken. One screw head broke thru the top cover all together! Maybe train your techs not to use a screw gun on thin plastic battery covers. read more

Batteries Plus - Battery Stores Near Me - Santa Ana, California

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Stopped in to pick up some bubble wrap. Safe transaction. Quick service. Pleasant experience. The employee was KNOWLEDGEABLE. She helped me with a car fob battery and an odd toy battery. I'm glad this store is here to help. I have been to more than one of their locations. read more

Batteries Plus - Store Front - Battery Stores Near Me - Santa Ana, California

I don't leave very many reviews but the service here was just amazing. As soon as I walk into the door I was greeted with a big smile & immediate help. Javier (I apologize if that's the wrong spelling) was so extremely helpful & went over ALL my possible options with me. He didn't try to upsell me & gave me no bs! Absolutely coming back here for any fixes or products I may need :) read more

I have purchased two batteries from B+B this year (X2Power AGM and a Duracell wet cell) and both times I was very satisfied with the product knowledge and customer service. I also purchased a Noco Genius booster, which ended up being defective. B+B took it back, tested it to make sure, and ordered me a new unit rather than making me wait for a replacement. Customer service and product knowledge is top notch at Batteries Plus Bulbs, I'll definitely be a long term customer. read more

Got great tires, fast friendly neighborhood service, and reasonable price! Highly recommended!

So glad that this place has opened here! I needed a power bank for my phone and ended up buying so many other little gadgets. Their prices are VERY reasonable and the service is great! I also found out they can fix your phone on the spot (but i guess that probably depends on the problem), and they can make you a spare key fob! Just bring your car keys remote and they'll make you another one! In future, I will definitely buy my light bulbs from here too, they have a great selection and are cheaper than other places I've been to. They also offer to purchase their products online, pick up in store and get an extra 10% off...shhhhhh ;) read more

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Big Thanks to Ramez for Getting my new Key Fob programmed for my 2018 Honda Accord Sport! He took care of me Quick and Easy! Highly recommend stopping by and giving them a try! Thanks Again read more

Bought some replacement rechargeable batteries that re-charged one or two times and then stopped! Brought them back for a replacement or refund WITH MY RECEIPT (!) Store response: FY - you can only return within 14 days IF THE PACKAGE HASN'T BEEN OPENED (!) they lost my business read more

They helped me change the battery on my Ford Titanium Ecosport (2018). Great Customer service!

Most convenient transaction ever! Ordered online with an online only discount. The fob was delivered at the store right by work. They called me when they got it. I went during my lunch break. Went to hobby lobby while they were programming. They even checked the battery of my original fob at no cost, and no sales pressure. This was a perfect transaction. Thank you! read more

The Santa Ana store carries a wide array of auto batteries, I was in need of a unique battery with high AHrs, they carried what I needed in stock, I could not find any locally, they had it, and got me on the road. I also needed some marine battery knowledge, the man that helped me was very knowledgeable, explained all options, and the solutions. he spent a considerable amount of time with me and printed those options out, made notes on them, so I could come to my conclusion as to what to purchase in the future. Great experience read more

I had a hybrid car that had both the regular battery and the start stop battery go bad at the same time. I was all ready to spend the $1200+ at the dealership when I heard Batteries Plus would do it at a fraction of the cost. The two gentlemen I worked with were very knowledgeable and recommended the battery that was the best for me, not necessarily the cheapest one they had available and were able to explain why it was worth the extra cost. Even after everything was said and done, I pay over 50% less than what I would have at the dealership (and very likely higher quality batteries than what the dealer would have used). Definitely recommend. read more

Excellent service from Ramez ! Very happy :) He knew exactly what the problem was and fixed it within 10 minutes

This place is amazing great place to get your phone fixed amazing prices and you can find all kinds of light bulbs they even recycle light bulbs for you how amazing is that. Extremely knowledgeable staff. Great customer service. I highly recommend this location if you have any issues with your phone or if you just need to fix you phone. read more

Needed LED spots and bulbs to make our electric usage at home more efficient. They have a large selection and the owners there are very helpful giving great advice on what would be best for me. Great service!!! read more

I needed a rechargeable battery for my 20 year old exercise bike. What are the chances? I typed the part number into google and these guys came up. They had the part. They were open on Sunday. They gave me a 15% off coupon for buying online. 6 hours after I started my search, my bike is up and running. Best $24 I have spent in awhile. Great store, great service! read more

These folks really know their batteries! I needed 2 6-volt batteries for my travel trailer. Ramez was very helpful, without being pushy. He set me up with everything I needed, including information on how to properly set up my batteries in series and how to charge them. He really took his time to be sure I was satisfied. I needed some help with my batteries a few days after my purchase, and he was still as helpful as before I gave him my money. He went out of his way to be sure I was happy with my purchase. Anyone is able to sell a product; only the best understand that successful retail depends on customer service. Batteries Plus Bulbs has figured it out. I will be a customer for life!! read more

Wahib, The franchise owner was amazing. I called because my charging port wasn't working. I brought my phone and he took it to the back. With in 1 minute he brought it back and the problem was fixed. I offered to pay and he wouldn't take my money. Honest man and business owner. read more

Awesome resource for battery needs. Bought replacement batteries for my kids power wheels and go kart. Got pointers on how to upgrade to larger capacity batteries as well tips to maximize their life. Will use again. read more

Zero stars if possible, over priced batteries you can get them cheaper at Walmart or Autozone. On top of that this company does not honor their battery warranties. Walmart and Autozone will not have an issue when it comes down to warranty which is very important. Be warned you will be upsold. Don't shop here or you will be very displeased. read more

Service with a Smile. I went almost 20 miles after online ordering a specific car battery with 880cca 134rc to be replaced and installed and refund the core deposit all in one stop. Although I have high auto mechanic experience and brought most tools to take out the old battery and install the new one I still needed help lifting the battery, being 70 years old and weaker in muscle strength. Then Store co-manager Vanessa came to help out with more tools needed to install the battery right there in the parking lot! Job well done, Vanessa! She is young, experienced, helpful, learns quick, and very friendly while we both worked together, even had fun in conversation while I was finishing up with tightening up the bolts. She even provided a bottle of water and cleaning wipes as I finished buttoning up installing. Car started right up 2nd time after fixing, tightening up loose car frame ground cable and turning on/off viper alarm. Said our goodbyes and on my way home. What a great experienced. Oh and also battery was discounted, core deposit refunded. The store does other things/services like sell bulbs all kinds, and battery remote key fobs for cars. Batteries + Bulbs.... Check it out! read more

I called and asked about a specialty car battery, an Odyssey battery to be exact. I knew it was a very rare kind of battery but I gave it a shot. I was told that they did not have one in stock but they could order it and have it here by the next business day. However they informed me that they had another brand of the same capacity in stock. They had exactly one in stock. So, I rushed over to check it out. It turned out to be a Northstar X2 battery that had the exact same capacity and performance as the other battery I was looking at. The gentleman even showed me a side by side comparison of the 2 batteries' specifications sheet. And everything was pretty much the same except the Northstar X2 had a much longer warranty as well as a special mail in rebate he informed me about! After purchasing the battery, I was ready to leave with my new battery. The gentleman then offered to help me install it. I took this opportunity because the battery weighed 70lbs! And lifting it into place in my life did truck by myself wouldn't have been fun. This is a great store and over all I had a great experience. Definitely coming back again when I need another battery. read more

Batteries Plus - Battery Stores Near Me - Santa Ana, California

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If I could give -10 stars to this place, I would. My visit to this store was probably one of the worst experiences I've ever had with a small business like this. I needed help with my key fob. I actually just needed the Key Fob Replacement Shell. I had purchased one on Amazon, but I couldn't get it to work. (I later found out why) Prior to visiting the store, I checked their web site and it indicated that the key fob replacement shell I wanted was in stock at the store. I even printed out the page that showed it being in stock to take with me. When I arrived at the store later that day, the young man who helped me didn't know what he was doing, so another person, (who I presume was the owner), took over and explained that it was a special order item, NOT something they have in stock...STRIKE 1. I explained my situation to him and showed him what I bought on Amazon. He told me that the key had to be "reprogrammed". WRONG...STRIKE 2. Moving along, I asked him if I went ahead and ordered the replacement shell, if it didn't work, could I return it. He very rudely informed me that, because it was a special order item, it could not be returned because he wouldn't be able to sell it again. BAM...STRIKE 3, YOU'RE OUT!!!!! He also told me that there's a chip inside of the metal key part. What? He doesn't even know what he's talking about. The chip is inside of the shell part. Learn your stuff before you give false information out to customers. I was so mad. What kind of store lets you purchase an item, especially something that was going to cost me $40, and then if it doesn't meet the customers' needs, not be able to return it? If I go to Target, or Walmart, or Costco, or a hundred other stores, and I'm not satisfied, as long as I have my receipt, they gladly refund my money. THAT IS GOOD CUSTOMER SERVICE. In this case, had I ordered the part and it didn't work, I'd be out $40! That's the worst store policy I've ever heard of!!!!! After seeing how upset I was, he didn't even offer to make things right. He didn't care that I was mad. Terrible customer service if I've ever seen one. Not only will I NEVER go in there again, I want others to know what kind of business this is. UNFAIR. I have since found out how to fix my key fob on my own through YouTube. If this man had been a little more friendly and cooperative, and especially knowledgable, I would have GLADLY paid $40 for expertise advice, but instead, I was treated very poorly. My advice, watch YouTube before you visit this store to see if you can fix it yourself and order stuff on Amazon and save yourself a lot of frustration and money! read more