The staff there are super polite, friendly and helpful. But they charge you extra for it. I've been…read morebuying my replacement Verizon, phones online through Verizon or on the phone with them directly. I went here through to pick up my daughter's phone.I was needing to get a replacement. I had planned to do it on line, but was trying to decide stick with Samsung or get an Apple like my kids. Started talking to the salesman decided to get the samsung and might as well get it here. They say you pay taxes and fees. They did not mention the fee was $39,99 for them to help you. I had to pay off a few payments early on my phone, so he helped with that. I could of done it, by clicking a button in the my verizon app. But he was here let me do that. Very helpful, very polite said I'd only be responsible for taxes and fees. Never told me what the fees were. He offered me some accessories.They were overpriced, so I had said, no. He did have a bundling.That was a hundred dollars. After all the help he gave me, I figured okay. I'll buy that, if I bought the stuff separately through Amazon it would still be 50/60 bucks and i would wait a day or two. This way, they make a little extra profit. They deserved it.They were so nice and I get it immediately. He shows me the final charge. It seems a lot higher than it should be. And I asked, and he said, well, that's, you know, the verizon fee forty dollar, taxes, i asked for individual breakdown. And he goes, it's doesn't show on their computer.Until after they pay and then the receipt is sent to me. I pay it I get home. The charged me a hundred and fifty dollars for the hundred dollar bundle. Charge me $10, for remaining phone balance, but my phone had been paid off. So there was no balance. They also had 39.99 set up fee they had removed. When I showed them the discrepancy, the first thing they told me was "we told you there would be fees" But how can you charge me a ten dollar remaining balance fee?If there is no remaining balance. She said that is charged by the carrier not them. I would need to check with verizon. After I left there and called verizon, they said they had nothing to do with that charge.The independent retailers set their own fees. So the lady lied to me. They also said the phone bundle was a hundred because they reversed the 39.99 set up charge. They're math isn't great either because 149.99 minus 39.99 is 110. I said you showed it to me and said it was a hundred dollars not 149.99 and you will be discounting another fee. After a long discussion. I said refund the 49.99 extra you charged for the bundle or remove the whole bundle and i will pay the 39.99 set up fee. They ended up refunding me the phone accessories minus the 39.99 set up fee, It took an hour. My card kept declining the reimbursement, they finally had me put it on another credit card.Not the original one I used. Which i have never done before. I just checked that card it's not showing that the account has been credited. I will wait a few days and check again.
Juan the person that assisted me was very nice, their system of misleading you on the costs. Was not nice. misquoting a price, not nice. Not showing itemized till after you pay.should be banned. If you need help with set up and transfer they did do great. I did not mind the 39.99 fee for that and, if i knew they were getting paid to help i wouldnt have bought the bundle. If you need help and decide to use them great just be aware. of the fees, ask what fees and amounts of those fees. It might be worth it. For me in three years I will replace my phone and do it directly with verizon, no more authorized reps. Three stars 5 stars for friendly and helpful, 1 star for overcharging me. Average 3.
