So I took my super broken iPhone 6 to get it fixed to many places and got turned away because it…read morewas "too bent and unfixable". These guys not only got it done but did a great job! Sorry no before pic but it looked hopeless.

The service here is beyond great.. there was a hiccup on my screen and it was fixed instantly. I…read morereally like this place business ethic and customer service. Thank you, 5 stars

After my weird experience at the T-Mobile location in Costa Mesa (see my other Yelp review), I…read morewanted to get a sweet treat so I decided to drive north on Harbor to Cream Pan. Remembering there's another T-Mobile store nearby, I decided to drop by to see if the employees are nicer at this location in Santa Ana. Immediately as I step in, Luis asked me if I was here for the hat. Two of the four phrases were displayed. He was so nice and did not oddly gate-keep the hats like the gentleman at the Costa Mesa store. As I was leaving, I noticed on Luis' name tag that he was the retail store manager which didn't surprise me. Demonstrating great customer care/service is a sign of true leadership and professionalism.

These people are garbage, just pure SHIT BAGS! First they sell me a phone that doesn't work and…read morewhen I go in to get it fixed they allow people to cut in front of me. Fuck T mobile and the people who work at the t mobile store in Santa Ana on Bristol and Warner. Trash just trash.

I came in to upgrade my phone and this store usually has Staff that are easy going and friendly…read more However today when I came in, we talked to this guy with a combination of light skinned Hispanic Gentleman with curly dark brown hair. who, I don't know if didn't like people who were Islamic people or if he was buzzed by smoking to much Weed, not being professional at all. I was unaware that you now have to pay a hefty upgrade fee, and you have to follow guidelines, but still to disregard like that hurt my feelings.

This location is in serious need of improved customer service training…read more Unfortunately, my experience today was disappointing from the moment I walked in. An employee immediately displayed a negative attitude before I had even spoken a word. This is not an isolated incident-every time I visit this store for assistance with my phone, there seems to be an issue or an unpleasant interaction. Customer service should be welcoming, professional, and focused on helping customers, but that has not been my experience at this location. If you have other options available, I would strongly recommend considering them before choosing this store. Overall, this has consistently been one of the most frustrating places I have visited for phone-related service.

I like coming her because they always help me get the phones that I want, they give good prices,…read morethey have repaired many phones of mine and they have great service. I recommend to anyone that needs help with their phone because they will always get great service and your problem solved.

Strongly recommend " Tu Centro Mobile" . I lost my phone and came to see what my options were . It…read morewas 5 minutes before closing on a Friday night , and I was kindly attended . I was worried and they said we will help you out . And they did . They helped me track down my phone and recover it . Great products great prices . Great service .

Terrible support & no emergency access when your server goes down n off hours .We made a huge…read moremistake when we shifted our business to hem almost 2 years ago, if you're about dung them, don't!!!!!

I recently contracted the Orange Crew to replace a failing computer due to a bad hard drive. They…read moreoffered fair pricing and sent out a technician immediately. I'm happy with the services rendered and will continue to contact them for my IT service needs.

I had the pleasure of being helped by Annabel, one of the nicest, sweetest and most patient Tmobile…read morespecialists. She assisted my brother trade in a new phone and made the process so easy, quick and enjoyable! She helped answer all my questions and explained what to expect moving forward. I was also helped by the Manager at the time, Ceasar, who now has been promoted to another store but wanted to give a shoutout to Him as well! He is super knowledgeable, leads a great team and supports staff and clients with technical issues/questions. So fortunate to have met them both. I even came back for another trade in. Annabel had given me her card to set up an appointment so I wouldn't have to wait. The store has lots of traffic so make sure you come with time and a smile since the staff go above and beyond! I'll be back to this location for Anabel for any future needs before she gets promoted too!

I went in store to do my trade-in because the website states either in store or through UPS. When I…read moregot there, I was greeted by Saul who told me I had to go through UPS without bothering to check me in or check my account. My husband had to call the store and speak to Izzy one of the leads to tell him about the situation. Izzy said to go back in store and he could help me out. Overall experience being greeted by a lazy and incompetent employee. Seriously wasted my time if you're gonna be lazy, just say you're lazy so I could go to a different T-Mobile. Saul didn't he have the courtesy to apologize for just not doing his job . The trading took less than five minutes. Saul should get an easier job if he can't do his current job. Izzy try to make excuses that he probably got an error. That's why he didn't help me out, but Saul didn't even check me in or see my account.. Having a lead who IS willing to cover up an employees error instead of finding a solution right away is a horrible way to run a business.

Missing iPhone Trade-In -- Grand Theft Under Investigation…read more On September 27, 2025, just before closing, I turned in my iPhone 16 Pro (1 TB) for a trade-in at this AT&T Authorized Retailer. Two employees -- Brian and a female associate -- told me the computer system had been shut down but assured me they would hold my phone and process the trade-in the next morning (9/28) since I was leaving for an international trip. When I returned, AT&T had no record of this trade-in. On November 1, 2025, I went back to the store and spoke with Brian, who said he remembered me and that the manager had processed the trade-in the next day, but he needed the IMEI number so supervisor Edgar could issue a receipt. When I provided the IMEI, Edgar stated there was no record of the trade-in in their system and that he could not issue a receipt. When I asked him to review store security footage to confirm that I had turned in the phone, he refused and told me I would "have to go through court." He then asked me to leave and refused to provide contact information for the store owner or district manager. This involves a missing iPhone 16 Pro valued at approximately $1,500, which qualifies as grand theft, a felony offense under state law for property valued over $950. I have filed a police report for grand theft and am escalating the matter to AT&T Corporate and the FCC for investigation. If the store owner or district manager reads this, please contact me immediately at [your phone number or email]. I would prefer to resolve this directly before further legal and regulatory action proceeds. -- David W

My father went into this store to pay my phone bill he is NOT an authorized user. A sales associate…read morenamed manny helped him out and HE did changes to my account without my knowledge. They added a line without my consent. What they did is fraud. Be cautious. my dad wasn't even aware of the changes because he went in to pay a bill. I spoke to Luis I think he's was a manager and he didn't care about the situation. I had to call customer services to change my account back. But I was still charged an activation fee. Do yourself a favor and go to a corporate store, not an authorized retailer.

I got a quick estimate prior to going in. They seemed reasonable, at first…read more I got my screen replaced there, and they even 'gave' me a screen protector. This deceiving move was to hide the horrific quality of the screen they replaced it with. It all seemed great at first, but after 6 days, the screen cracked and shattered very suddenly and without provocation. I went back to get it replaced since they offered a 30 day warranty on their products only to find out it excluded cracked screens (even if they replaced it). A week! He offered a 'discount' on a new screen!!! The audacity! Go elsewhere. Do not recommend. Mejor vaya a otro lugar.

Lots of accessories! I got my heavy duty phone case and a…read moretempered glass.