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    Best Buy

    2.6 (686 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    Worst customer service ever.
    Gerald C.

    I purchased an OTTER box phone case $49 it broke within 2 weeks, the customer service representative laughed when I told him that this product had a lifetime warranty. I requested to speak to the manager. The manager refused to exchange the lifetime warranty phone case. He told me to go through the website.. also he didn't care when I told him about the representative laughing when I told him about the lifetime warranty. He did not care Do not spend your money at the store .

    Just standing there ignoring all the customers.

    Worst customer service. You stand around while the employees walk past you or just stand around & don't acknowledge you. We went in twice (we gave it a second shot) & both times, we waited at least 20 mins before we got up & left the first time, & the second time, we waited that long for help. They just stand around talking to each other. When we finally got helped, it was a bald guy & he looked like he was so annoyed that I said "yes" to needing help after just standing there for so long. The interaction was short, dry, & it looked like he was being inconvenienced for doing his job?? I would avoid this location at all costs.

    Sandy B.

    Nice open atmosphere with well labeled areas. Wide aisles with lots to choose from. Prices are average but they have some good sales. Trying to get someone to assist you is a big issue. It's a challenge to wait 20+ minutes and not get any help. I left.

    Keyboard caps and accessories
    Lauren C.

    Located in the Marketplace next to REI (near the freeway). This is a huge Best Buy. There is tons of staff readily available to help you with whatever you're looking for. The gentlemen that helped us today were very helpful. They helped us get some accessories needed for what we were purchasing. If you're looking to use your Total Tech membership, make sure to make an appointment before arriving. Prices are a little steep, but to be expected for the great quality items they have. There is a locker pickup option as well.

    A door

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    3 months ago

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    5 months ago

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    7 months ago

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    4 months ago

    Nice selection of products; knowledgeable & friendly staff. Decent prices compared to competitors.

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    10 months ago

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    6 months ago

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    9 months ago

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    2 years ago

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    11 months ago

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    1 year ago

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    5 months ago

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    5 months ago

    Lies about inventory if you call to get you to come in. Nothing about their service is for the customer- only for sales.

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    5 months ago

    Understaffed at checkout and order pickup. Many employees meandering about the floor doing nothing. If given a choice order from Amazon.

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    11 months ago

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    5 months ago

    They dont honor price match policy and the manager is inanely rude, he cant even look you in the eyes when he talks to you like a coward

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    1 year ago

    Corey was amazing and I had a great time here fast in and out not sure why this place hit low ratings.

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    1 year ago

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    Page 1 of 18

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    Review Highlights - Best Buy

    Great inventory, great pricing, staff members are super helpful and do as much as they can to make things work for you.

    Mentioned in 11 reviews

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    T-Mobile

    T-Mobile

    3.3(40 reviews)
    1.9 mi
    $$$
    Virtual estimates
    Shipping

    I was treated horribly. The attendant was clearly upset that he had to assist me…read more All I needed was a new Sim card for my IPad. Sprint over the phone already told me I could get one because my name was one of the names on the account. Maybe the first worker had it wrong but this employee looked up my info and said take a seat. He just sat there and didn't do anything. He looked over at his colleague in the store like he wanted to ask her a question on what to do. But she was busy with a client and taking forever. So finally after the employee realized the other employee was not going to finish anytime soon, he just said I'm not on the account. Only the primary on the account can order a new Sim card. I said ok can I please have my dad put in the order via factime or the phone and the worker said no. That he has to physically call. I don't know. This all seems really suspicious. Just wanted to warn everyone here about the customer service

    Had an awful experience trying to buy an iPhone here a few months ago…read more The manager was this bald headed guy with glasses. I can't remember his name, but I know he's Cambodian based off his name tag of what language he knows how to speak. You could tell he had extremely lost his patience by the time it was our turn. He had been helping the family before us and they were taking their precious time; I understand how that could be annoying but you don't take it out on the next customer you're trying to help. He was incredibly cold with us and would barely make eye contact with me when I asked if there were any deals going on and how much it would cost if I were to add another line. I'm on a phone plan with my mom and it's a great deal at $60 for two lines, unlimited data and texting. My mom was in need of a new phone too so I needed to know if they had any deals going on if I were to buy two phones with them but the manager was the one that told me there weren't any, apart from maybe adding another line. He did the math to help me figure out if it would be worth it versus the one we have now, but he had such an unfriendly disposition it was off putting. It felt like we were a complete waste of him time and we hadn't been helped more than three minutes yet. I told him I needed to call my mom and discuss what she wanted to do since there weren't any worthwhile deals. So I kindly stepped away so the next person could get helped. When I came back, we got the same manager but again me being kind, I thought there was another family in front of the line so I pointed at them. And the manager just didn't say anything, didn't smile, all he did was shake his head no and gestured for us to come to his counter. In the end, I told him I'd just like to buy the iPhone 13 and for some reason he couldn't help us with the transaction, he ended up having this nicer lady come help us (sorry can't remember her name). She was hispanic with long, wavy brown hair, waaaay friendlier. But what pissed me off the most was that in the middle of her trying to help us, the manager had interrupted her and asked if she could help this other customer who'd come after us, order a phone case for them. I didn't understand what was so important that it couldn't wait. Especially given the fact that he should have known we had already been there two hours and still haven't left with a new phone yet. You would think the prospect of a customer buying a new phone was more important than the purchase of a phone case. So we awkwardly stood there while she helped the guy with his transaction, and just couldn't believe the audacity of this customer service lacking manager. She had apologized to us several times but it's not like she could do anything. I had a way better experience at Best Buy. Was literally in and out of the door within 20 minutes. And as an added bonus, the phone was way cheaper there. I ended up canceling my order with T-Mobile. Just not worth any of that wasted time and energy.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Ultimate Wireless Solutions Mobile Phone Repair Tustin - Mobile phone repair specialists in Orange County

    Ultimate Wireless Solutions Mobile Phone Repair Tustin

    4.4(276 reviews)
    2.3 mi

    Amazing customer service from Alex. He was super fast and proficient in replacing my screen…read moreprotector. Price was super affordable great as well. I would definitely come back here in the future. . Highly recommending it to any friends in the neighborhood.

    NEW UPDATE SINCE THE OWNER NOW ALL OF SUDDEN WANTS TO RESPOND:…read more I have the recorded phone call talking with the owner, and no partial refund was offered. Again, look at the evidence and the response. They don't take accountability for cracking the frame, let alone how they never told us about the bent in the frame. ONLY wants to respond to 1 out of the 3 issues. I will see them in Claims Court. UPDATE: The manager finally called me after 2 days, and was rude and unhelpful as well. I will be taking them to small claims court and have everything recorded, and all the evidence I need. DO NOT TAKE UR ITEMS HERE DO NOT GO HERE SAVE YOUR MONEY. SAVE YOUR SANITY SAVE YOUR DAMN TIME!!! Bought my iPad Pro 12.9 5th generation in for water damage and a faulty charging port. They fixed the water damage, no problem, and switched out the charging port and let me know that the face recognition in the camera wasn't working (okay, no big deal). The next day, the screen started to glitch and not work, so I brought it in, and that's when he said: "oh the screen also has water damage". Was kinda skeptical as to why he didn't mention that when fixing the Ipad but again, I paid for the screen replacement. Its now a month later and not only is the ENTIRE screen lifting from the titanium base and he says its going to continue to happen because the base is bent (never did he mention that when fixing my Ipad, so now Im thinking he bent it) but he also CRACKED the base where the charging port was replaced (slipped up and admitted to using a cheap part) so even if he does fix the screen. I'll have issues later on about water and dust getting inside the base (check other reviews because this happened to another customer) So now I'm sitting and waiting to talk to this man's boss, who had me call 4 DIFFERENT numbers, he's calling 4 DIFFERENT numbers, including the number you find on Google, trying to get ahold of his boss, and NOTHING. Oh, and he likes to use the excuse that he doesn't know English well and how God is gonna judge me cause he's not a bad person, but he is a SCAM ARTIST.

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    Ultimate Wireless Solutions Mobile Phone Repair Tustin - Top 3 best rated cell phone repair shop in Irvine 3 years in a row!

    Top 3 best rated cell phone repair shop in Irvine 3 years in a row!

    Ultimate Wireless Solutions Mobile Phone Repair Tustin - We fix cracked screens on all iPhones and androids in Irvine ca

    We fix cracked screens on all iPhones and androids in Irvine ca

    Ultimate Wireless Solutions Mobile Phone Repair Tustin - This is my brand new phone. The owner was amazing ill be back every time i need to fix my phone. They h an e the best prices in oc !!!!

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    This is my brand new phone. The owner was amazing ill be back every time i need to fix my phone. They h an e the best prices in oc !!!!

    Best Buy - electronics - Updated May 2026

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