Even though the reviews rate it at a low. When I went to buy a new canon camera. I was assisted by this cool handsome dude named Matthew. He not only talked to me as a customer but also as a person. He made me feel welcomed in the store and valued as a guest. We begin to discuss things about the camera I was trying to get, my needs, my trips, and photography. I even informed him about a fuji camera EVO he didn't know about haha and he might consider for himself. Overall, he gave me the best experience from customer service, signing up for a rewards program to save money and earn perks from BB, and even reaching out to other stores to obtain the camera I wanted since it wasn't in stock at the Tustin location. The other employees were decent too...but I'd come again to shop here if Matthew is there! Overall, if you see this Matthew (Matt) you are one pretty cool young dude and your superiors should give you a raise or something. read more

I am extremely disappointed with my experience with Best Buy, especially because what should have been a simple pickup order turned into an incredibly frustrating situation at an already difficult time for our family. We ordered a tablet and keyboard for pickup because the Best Buy website indicated that the order would be ready within one hour. My niece starts her first day of university tomorrow, and these items were a gift from her grandmother to help her start school. We were also dropping my niece off where she will be living for school and then returning home, which is not close to this location, so the advertised pickup timeframe was an important reason we placed the order this way. After almost three hours with no update, I called because I noticed the store would be closing in approximately 30 minutes. The automated system told me that the order was still being worked on. However, when I eventually spoke with an employee at the store, who I believe was named Laura, I was initially told there was a hold because my mother's bank had not paid the transaction. I work for the financial institution that issued my mother's card, so I am familiar with how our transactions are processed. The funds had already been taken from her account, and she had received no call, email, text message, or mobile banking alert indicating that the bank had declined or placed a hold on the purchase. When I explained this, the explanation suddenly changed, and I was told that it was actually a Best Buy team that needed to review the transaction further. I asked what additional information was needed so we could resolve the issue. The employee said she did not know. I asked if I could speak with the team reviewing the transaction so I could provide whatever they needed, and I was told that team does not speak with customers. I even offered to bring my mother to the store with her identification and the physical card used for the purchase and was told that would not help either. At that point, I was left wondering what exactly a customer is supposed to do to resolve a hold when no one can explain what is being reviewed, what information is needed, or who can actually help. The reason we placed the order for pickup rather than simply bringing my mother with us to shop in person is also important. My grandmother is currently in hospice and her condition has been getting progressively worse. Today, she had been running a fever, and we did not want my mother to have to leave her mother's side unnecessarily. She simply wanted to buy her granddaughter a tablet for her first day of university and make sure she started this new chapter on a positive note. What made the experience even more disappointing was the customer service. I felt that the employee I spoke with was extremely dismissive and showed very little interest in helping find a solution. When I asked to speak with a manager or supervisor, I was told I could not speak with one directly. The employee then placed me on hold to ask whether a supervisor could call me back and assured me that I would receive a call within a few minutes. That call never came. It has now been approximately two hours since I was promised a callback, the store has long since closed, and no manager or supervisor ever contacted me. My niece now begins university without the computer she expected to have because she did not bring her previous laptop with her, believing we would be picking up the new one today. We also live far enough away that simply returning during the week is not an easy solution. I understand that fraud prevention and transaction reviews exist for a reason, and I have no problem with a company taking reasonable steps to verify a large purchase. What I do have a problem with is advertising a one-hour pickup, providing conflicting explanations about a delay, giving the customer no way to resolve the issue, refusing access to anyone who can explain what is happening, and then promising a manager callback that never happens. A simple delay would have been frustrating but understandable. The complete lack of communication, accountability, and willingness to help is what made this experience unacceptable. At the very least, I expected someone from management to follow through on the promised phone call and attempt to find a solution before the store closed. That did not happen, and this experience has left me extremely disappointed with Best Buy. read more

This store manager Tim seems to allow his employees and their friends to backdoor products at this location for limited/rare items that are harder to find. Also witnessed him verbally insulting a customer at checkout. There have been multiple times where I pre order a product and it is mysteriously not available when going to pick up the order. Even if a product shows in stock, they apparently put it on reserve for people they know masking it as other customers. I would shop elsewhere to avoid the dishonesty and games they play here. read more

Best Buy - GM Tim cursing at a customer - Electronics Near Me - Tustin, California

No one wants to do a return or stand in the pickup line the day before Christmas. That said, it was a completely painless endeavor due to this location's organization and enough manpower to prevent chaos. Greatly appreciated!!! Additionally, they gratefully had exactly what had been requested from Santa and it was competitively priced. Hope this brick and mortar survives! read more

Best Buy - Order pick up; right inside entrance to left. - Electronics Near Me - Tustin, California

We purchased 2 iPhone 17 Pro Max and our sales technician was Maddie! She was superior in helping us with our selection. Maddie was patient and knowledgeable about all of it. Such a joy for 2 boomers to be provided such kind service from a GenZ. This location is great for service and parking. read more

Best Buy - Our purchases from Best Buy El Camino Real Tustin! - Electronics Near Me - Tustin, California

Made an appointment for Tuesday, three days prior for an iPhone screen repair. Drove 45 mins to the store. Waited 15 minutes only for someone to say, "we don't have anyone here to fix your phone." I don't understand how they can be so callous towards their customers. They have a 1001 rejects ready to sell overpriced tvs, but when it comes to servicing their junk, they tell you to get in line or leave. The manager, some dude who looks like he put more time oiling his beard that day than his job, was immensely unhelpful at this predicament. Do not use these freak squad rejects. read more

I purchased a phone from here and they told me it had to be shipped to me. I explained i wouldn't be home and that they'll struggle to reach me if a signature was required. They told me not to worry. I've yet to receive my phone, there hasnt been any accountability from Best Buy, Verizon, or Fedex. read more

I'm not really sure how Best Buy messes up pickup orders, but this has happened on multiple occasions. Unfortunately most of the employees are not that helpful & the manager didn't show any concern or remorse after they were unable to fully deliver my order as promised. Not a great experience, & I would recommend doing your research with ChatGPT instead for any questions. read more

Diego in the TV section was so helpful. He answered all of our questions and was super knowledgeable about the TV options.

We came in for kitchen appliances and the consultant Anthony was incredible to work with! He was thorough, knowledgeable, and provided excellent advice throughout our appliance shopping process. I really appreciated that he took the time to understand our needs, answer all our questions, and walk us through the options without any pressure. His approach felt like a white‑glove service you'd expect from a high‑end retailer -- yet we were at a big‑box store. Anthony truly took care of us from start to finish, making sure we felt confident in our choices and well‑supported through the process. If you're shopping for appliances at Best Buy, I highly recommend asking for Anthony! read more

Nice selection of products; knowledgeable & friendly staff. Decent prices compared to competitors.

I purchased an OTTER box phone case $49 it broke within 2 weeks, the customer service representative laughed when I told him that this product had a lifetime warranty. I requested to speak to the manager. The manager refused to exchange the lifetime warranty phone case. He told me to go through the website.. also he didn't care when I told him about the representative laughing when I told him about the lifetime warranty. He did not care Do not spend your money at the store . read more

Best Buy - Worst customer service ever. - Electronics Near Me - Tustin, California

I am continually impressed by Best Buy. The stores layout is impressive and fun. The people that work there are always helpful. It's such a better experience than shopping online and they always match prices I think. read more

I had an impressive, attentive, and highly efficient experience with Sean, the Store Manager from Best Buy Tustin, who, fortunately, was working at the Orange Best Buy location today. I came in on a tight time schedule and told Sean exactly what I needed. He listened first, then acted. He did not try to upsell or redirect me. He stayed focused on my request and handled it immediately. What stood out most was how intuitive and efficient he was. He explained everything clearly and concisely, giving me the key information without wasting time or relying on a scripted pitch. He is extremely knowledgeable and knows how to communicate in a way that respects the customer's time. In many retail situations, you end up having to repeat yourself or push back on suggestions you did not ask for. That did not happen here. Sean understood the assignment, executed it seamlessly, and had me in and out in about 20 minutes. Sean is the prototype of how sales and customer service should be done. Professional, sharp, and fully aware of the customer's situation. Thank you again, Sean. I truly appreciate your help. Desireé read more

We purchased an new tv, got it delivered and unfortunately it had a crack. The customer service was extremely excellent, could not have asked for more of an understanding response. They apologized for the inconvenience and scheduled delivery of the new tv and take away the damaged one. I was worried that there would be some complications but It was extremely convenient and EXCELLENT customer service. Happy to be repeat customers to support this store. Also, the salesmen when we made the initial purchase was extremely knowledgeable and gave us terrific advice when deciding on which tv. read more

I would not recommend shopping at Best Buy--it felt like a complete waste of time. On Wednesday, April 8, 2026, I was told a laptop was available in-store, but it wasn't. Then I was told if I ordered it, it would arrive on April 10. When I returned on the 10th, I was told the truck with the laptops hadn't been opened yet and to come back at 8:30 PM. At 8:30, I was told to return again at 8:45 PM. When I came back at 8:45, I was informed that my laptop wasn't even on the truck. I ended up getting a refund, but the entire experience was frustrating and poorly handled. There was even a security guard standing next to the associate while I was expressing my concerns, even though I remained calm and left without any issues. Overall, don't waste your time here--communication and customer service were very disappointing. read more

I would give this business zero stars if that was an option. I paid all of my bills, they then charged me the interest. My current online account says I owe 0.00. I have been on hold for 55 minutes and still counting. They say text help to 81964 but that just brings you back online to my same account. I began at 5:00 pm. I was told the wait time was 15 minutes. 20 minutes in they said less than 2 minutes. That changed to less than 5 minutes at 45 minutes. then went back to 5 minutes . I am now back at less than 2 minutes and have been on hold for 1 hour. I know they want me to hang up...but when they want 1, 059.00in interest for something I already paid on time...Good luck. You are not winning this one. read more

Horrible service, installation was suppose to be today between 9 to 1 no one called no communication, none in the appliance department knows what they are doing, last time I am going through this. You can't get any help over the phone read more

Nice open atmosphere with well labeled areas. Wide aisles with lots to choose from. Prices are average but they have some good sales. Trying to get someone to assist you is a big issue. It's a challenge to wait 20+ minutes and not get any help. I left. read more

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If you're thinking about buying Best Buy's extended warranty, let me save you the trouble: don't. Unless, of course, you enjoy paying for excuses instead of actual service. Here's my story: I bought a washer and dryer with their "Geek Squad Protection." When my washer needed service, the technician came over, stood in my house for less than two minutes, and then pulled out the most creative excuse I've ever heard: "Bug infestation." Now, here's the reality my house is professionally treated every month by a pest control company. They'll even put it in writing that I don't have an infestation. But Best Buy doesn't care about facts. They care about finding the fastest possible way to stamp DENIED on your claim. The technician didn't test the machine, didn't even look at it properly. Just walked in, made up a story, and left. If that's "protection," then I've got some magic beans to sell you too. Best Buy's warranty is like buying a gym membership from someone who locks the doors when you show up. Looks good on paper, but when you actually need it, it's worthless. Save yourself the headache: buy the warranty from the manufacturer instead. They'll actually stand behind the product. Best Buy just stands behind excuses. read more

My wife and I purchased a washer and dryer from this location and the dryer was delivered and installed a few days later. The following morning we smelled gas in the laundry room and called PG&E's emergency number. My wife, my children and I were ordered to evacuate and stay out of the house until the technician could arrive. Once the technician arrived he promptly repaired it and informed us that the leak was a result of IMPROPER INSTALLATION of the dryer. I reached out to Best Buy Support by phone requesting at the very least that they reimburse me the installation fee and also extend the warranty. I was told that I would be contacted within 48 hours from a manager. A manager never called. I then emailed Best Buy support and provided all of the information including a photo of the report from PG&E clearly showing improper installation as the cause of the leak. Still, no one reached out. I decided to email the sales associate who sold me the dryer who was very helpful and reached out to corporate for me who finally gave me a call. They left me a voicemail with a number to call them back. I called them back and left a voicemail. It has been two weeks now and no call back. This was a confirmed safety hazard that put my family in danger. I am very disappointed to say the least at how Best Buy has handled this situation. read more

Located in the Marketplace next to REI (near the freeway). This is a huge Best Buy. There is tons of staff readily available to help you with whatever you're looking for. The gentlemen that helped us today were very helpful. They helped us get some accessories needed for what we were purchasing. If you're looking to use your Total Tech membership, make sure to make an appointment before arriving. Prices are a little steep, but to be expected for the great quality items they have. There is a locker pickup option as well. read more

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Worst customer service. You stand around while the employees walk past you or just stand around & don't acknowledge you. We went in twice (we gave it a second shot) & both times, we waited at least 20 mins before we got up & left the first time, & the second time, we waited that long for help. They just stand around talking to each other. When we finally got helped, it was a bald guy & he looked like he was so annoyed that I said "yes" to needing help after just standing there for so long. The interaction was short, dry, & it looked like he was being inconvenienced for doing his job?? I would avoid this location at all costs. read more

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Yet another great trip to Best Buy. We were a few cities away but chose to drive back to Tustin and go to this Best Buy. Today Luis was amazing and super professional,, we didn't ah e to tell him much and he figured what we were looking for. Jorge as always was on top of it, ensuring his team was taking care of every customer walking in. Great value, clean and easy to navigate signs and isles. Thank you Jorge, Jesse & Luis. You guys are the best! read more

I shop here regularly for all of my electronics and every visit/purchase Im made, I've received exceptional help. Customer service has changed from modern establishments but every time I come here - there are knowledgeable sales clerks who go above and beyond. I'm here right now, waiting in line and Forrest is helping me with a lengthy transaction and his service is A+++. read more

A huge shoutout to Anthony in the appliance department. Extremely knowledgeable and professional. If you're looking for an appliance, go ask for Anthony. He'll point you in the right direction. read more

"Harry Dunne: [after Lloyd trades the van in for a moped] You know, Lloyd, just when I think you couldn't possibly be any dumber, you go and do something like this... and totally redeem yourself!" Trading in an almost obsolete Macbook Air at this location took an old dog's age. I waited in the trade in line. When I got to the front, the staff member said I needed to login to the laptop. Then she prompted me to factory reset the laptop & erase it. I asked why the Best Buy staff could not do it. The staff member said I needed to do the reset so she could help the next customer. What was the point of waiting in the line? I walked to a vacant laptop area and began doing the factory reset on a computer Best Buy was probably going to give me very little money for anyway. (By the time I sat down, I noticed the trade in line I was asked to get out of was totally empty. Another meaningless step in the whole charade of convenience on display at most Best Buys.) A random Geek Squad member helped me slightly with the reset, but he said he would not do the reset for me. I assume completely helping people or doing one's job fully is not a welcome practice at a mediocre big box store that sells tech support & computer consults. I got the reset going, and the PC screen said the reset would take an hour and a half. So I put my head down on the counter and took a 90 minute nap. A couple bored Best Buy greeters approached me while I was trying to sleep to see if anything was wrong. I pointed to the factory reset screen each time. I got some fake hip reply each time like: "It be like that sometime." Language like that would be funny if Best Buy's main business practice was not wasting the time of its customers and staff. The Geek Squad guy could not help all the way. Meanwhile, 2-3 guys in Blue shirts have to check in on me because they cannot identify anything better to do in the store. I woke up from my nap. The Mac reset & erase screen read: Less than a minute remaining. I walked back into the trade in line & traded the laptop in. The reset was not fully done because the "less than a minute" screen was still up. For whatever reason, the guy ringing me up said he'd finish the reset & any needed wiping of the laptop. I was given a Best Buy gift card with a $25 dollar balance. I picked up an iTunes card. I walked to a cash wrap & said I wanted $25 worth of iTunes. The Best Buy staff told me that it was kind of "unfortunate" a Best Buy gift card cannot be used to buy another gift card. Upon hearing this information, I became so globally annoyed with being in the store that I walked over to the candy area and soda refrigerator. I picked up $25 of Smart Water, powerade, and Reese's Pieces. The Best Buy staff allowed me to buy this heap of relatively unhealthy crap. Then I exited in extremely hasty haste. read more

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Horrible customer service. If we're being asked to tip someone for doing their job, we should have the option to pay less for the item based on horrible customer service. Merit-based pay. read more

Dont waste your time going to this store if you need help with the product you purchased. Maybe they are only good at selling but not helpful to customers if there's an issue. I went to customer service and told them the about the problem with the Seiko watch I bought online which is not working. A brand new watch. The answer I get was "oh its a 3rd party seller. I cant help you. read more

I'd just purchased a smart TV at another Best Buy and wanted to hook it up to my PC to also use as a monitor. Not being the most savvy techie I thought I could just plug in the HDMI cable from the TV into the port where my previous monitor had been attached. Nopw. It did not fit. I went to this Best Buy location and did my best to explain the issue to the employee working in that department, Forrest was his name, and he was able assist me in finding the correct cable for the job. I appreciate the great service from Forrest, and the cable itself was reasonably priced. All in all, a nice experience at this Best Buy. I'll be back! read more

Worst place ever i bought laptop online and i drove like one hour to pickup and i ended up with nothing after i wait over 30 minutes at the store to find me another one ,,!!!! I don't know how big name like this shit can do that or manage there business that way !!!!! So disappointed will never buy anything from this company,, they need to change the business name to ***t buy read more

Best Buy - Electronics Near Me - Tustin, California

This is a long one. Came in to pick up 2- 65 inch TVs for raffles at work. They had 1 on the floor so I picked it up to take to the register. 3 guys, in a meeting or just hanging out at the front of the store, staring at everyone in line. With only 1 person at the register, people were tired of waiting and some decided to leave. Ok, benefit of the doubt, those guys were not cashiers so they couldn't help. I'm in line and get close enough to one of the 3 to ask, do you happen to have another one of these TVs? Guy says yes, head to the back and there's a guy that can help in the TV section. I step out of line and head to the back. I walked around and saw no one back there. Went to the front to get back in line to pay for the 1 TV and same guy says, I saw him over with a customer, he will head back shortly. I left the line again, and head to the back. I waited for a couple minutes with no help and just decided to leave. Frustrated from the service and no help from the line, I left my cart and walked out. Same employee tried to stop me and says, hang on, i'll help you out. At this point its too late. I Just needed 2 tvs, and this guy sent me back twice, saw me in line twice and didn't try to help until I walked out. As I was waking out, a guy walking out along side me says , and they wonder why they're losing sales... I ended up at a competitor and picked up what I needed. We do a lot of giveaways and have used Best Buy many of times in the past but I dont think we will be using them anymore. read more

Customer service. Bought an Aura frame on sale advertised for 150. It scanned for 180. My cashier (a manager) dismissed my pricing concern, saying it scans how it scans. I took my purchase to the customer service line and they said I had to wait in the cashier line again, where I waited in line for the third time that day. After the manager took a look at the item along with one of the four advertised promotion signs scattered along the floor he gave me the partial refund. Didn't even get an apology. No thanks, Best Buy, I'm heading back to Micro Center. read more

Don't know how this place stays in business. They have 30-40 employees roaming around doing nothing but talking to each other while I order a pickup online and am told wait 20 minutes. 35 minutes later....nothing but the employees have great relationships with each other. This is why Amazon thrives. read more

This location is pretty big but not well stocked the times I went. Shout out to Maddy who was super knowledgeable and helpful. She went above and beyond to help me get the items I was looking for (that they didn't have at the time). read more

This Best Buy is different from other Best Buy why because they are always well staffed and people who work here, they are knowledgeable and they love their job! Today, we met Owen Tahboub....An amazing tech/advisor!the screen phone was broken and we got an appointment to fix it! He was very informative and responsive to take care of us as a customer and phone! He made our visit great. Obviously, i saved her name and posted his name if for any reason you gave to deal with Geek Squad ask for him. He is very patient and he'll answer your question one by one! Also not everywhere you can fix the phone broken screen and best buy is one of the trusted vendor that you can go! Value wise we are talking about apple so you already know it will be about $400. It is expensive, of course it is so its everywhere! As long as i got my 5 star service this place is 5/5. Very clean, neat and well organized store! Not too crowded and there were plenty of parking outside! read more

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Was a little confused as to why there were In-N-Out signs in the Best Buy parking lot, but there is one nearby and I can only imagine during the lunch rush the drive-thru line extends that far. The In-N-Out was a little hidden, which was kinda why I initially couldn't see it. I doubt this would affect Best Buy customers when it comes to parking since the lot is huge, but do keep this in mind if you need to drive around the Double-Double Animal-style chaos. Went with a friend since we were window shopping and he was interested in the cameras. We mostly split up. I browsed the appliances and computers while he interacted with sales associates. Did text my mom about washing machines since she was thinking of getting hers replaced. She wants to save money and water, but also specifically wants a top-loading washing machine after having some trouble with front-loading ones. The trouble might be user error since she claims leaving wet clothes in front loaders cause mildew to form and she'd have to wash them again, wasting money. I've washed my clothes at her house before and didn't notice, but then again I don't leave them in the wash for long. I have heard the mildew issue is a common problem from some online reviews, but I digress. We were approached by multiple people, so it was nice being acknowledged. I didn't need a thorough explanation for the washing machines since it was just for my mom. Friend said an employee named Soral actually owns cameras and was able to talk to him about camera lenses. I walked in toward the end of their interaction and could tell my friend was appreciative of the help. Haven't been to this branch in a long long time and I could've sworn it looked different the last time I was here? Was there a remodel? I could be mistaken, but regardless the store looks really really good! They also had clean restrooms and a drinking fountain if you get thirsty looking at all the tech lol. Overall it was a nice experience despite leaving the store without buying anything, and I appreciated the friendly staff! read more

Best Buy - Store front. - Electronics Near Me - Tustin, California

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Ordered iPad as a gift for curbside pick up. Waited 25 min no one came out so I walked in the store. There was no customer waiting and I see my name on the giant screen and indicated I had waited 26 min. Two girls came and said oh sorry. Got me my iPad and it looks like it's been thrown into the trash, down the street etc... basically box looked pretty trashed up and stained. She said unfortunately that's how it comes. I said please call your manager how would you like to receive a gift that looks like this. She now looks and said oh there's actually 5 let me get you a new one. She found my new iPad and I insisted to talk to a manager. Waited another 15 min and no manager was available. This was 11am on a Monday morning! Anyways, no one cares here they are all quietly quitting. Go to the one in south coast. read more

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A bunch of young kids work there who are not knowledgeable at all. The kiddo helped wasn't really enthusiastic about helping me either. I felt like I was bothering him. Having done my homework I walked in with additional questions and had to finish the research myself to decide on the soundbar I bought. read more

The customer support was amazing! Huge thanks and shout out to Ivan and Aaron! Appreciate you guys and helping me choose a laptop! read more