Dawn was awesome. We were in the Tustin store and she took the best care of us. Any question we threw at her she fielded with grace and, more importantly, KNOWLEDGE!! Her integrity and work ethic is amazing. So glad to have given her and this store our business. We will continue to do so in the future. read more

This is an update review on my initial Howard's Appliance review. Today I am reading an article that Howard's Appliance has abruptly shut their doors for good. The article elaborates on how customers are left holding the nag after paying for deposits and purchases for new appliances. Undoubtedly the appliances were figured in to Christmas holiday plans. However Bah Humbug! as Howard's never operated ethically with customer satisfaction in mind. I feel bad for the many customers that are out of $$thousands paid in good faith with the expectation of receiving new appliances for Christmas. The financial shafting and rude response we received from the Tustin Howard's store, the assistant manager, and customer service is pale compared to what most recent customers are being treated. Undoubtedly many good and ethical employees are being severely economically injured. My heart goes out to all of those ex-employees (no including one specific assistant store manager). I guess this is happy holidays from Howard's. read more

Jad helped me. I bought a microwave and an oven. He didn't rush me or pressure me. I picked a few items asked his advise and made my final choice. Thanks Jad. Good job. read more

Howard's - Great deal. July 4 sale. - Appliances Near Me - Tustin, California

After a bad experience with another appliance dealer, we stopped by Howard's and weren't disappointed. It was a Monday night around 7:30 pm and we desperately needed a fridge. We had a specific size we needed which only left a handful of choices. We narrowed it down to 2 and the salesperson came over and we started throwing out questions. The biggest ones were how fast can you deliver it and how much? In the case of our 2 choices, they could deliver on Wednesday and it was free. Love that. The 2nd question was on price matching and they still do that within 30 days. The fridge we decided on was found cheaper at a competitor, and after checking with his manager, he was able to price match it. 2nd win. Close the deal. We received a call Tuesday late afternoon telling us the fridge would be delivered between 1 and 3 pm on Wednesday, and they were right on time. The setup couldn't have gone smoother, and we were overly checking to make sure everything worked a little more than most people probably do thanks to our recent bad experience. It's been a week and a 1/2 and we've had no problems with the fridge and are very happy. read more

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Everything seems to be fine when you make a purchase. My GE ($4100) refrigerator was on back order, over 3 months time period Howard's attempted to deliver my fridge as a brand new but without original packaging claiming that it was open for inspection. Excuse me.....what inspection? All 3 deliveries were unacceptable and got rejected as an open box item. Now is the time when the true face of Howard's service has surfaced. Beware of this place so called General Manager Rudy Melhem, he not only won't help you, but blame you for all theirs screwups. Very unpleasant, unprofessional and rude person. Needless to say they lost the sale and I went elsewhere after 3 months of waiting. read more

Howard's - Appliances Near Me - Tustin, California

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We like the fridge we bought at Howard's. We wish they were more transparent with the delivery date.

We bought appliances for the home and now they are shut down and closed two days later and same with the store in Westminster and no one is answering the phone on the corporate line. read more

We came to Howard's for the first time as it was the only local store with the product in stock we wanted to see in-person. Alex was so helpful and he answered so many questions. Alex helped us make an informed decision and we feel very confident with our purchase! Should anyone need anything from Howard's, go see Alex! También habla Español, Alex! read more

We had an unusual loud buzzing noise coming from our new GE dryer. In the ensuing month after delivery, we had the GE service company technicians come to check out the issue. After 3 visits and 10 weeks of noise, the GE service team could not figure out what was causing the loud buzzing. I went back to Howard's in Tustin, CA and our sales rep was out on leave. Another rep, Peiman Sobhani said he would be happy to help us. Peiman took charge of the situation and after watching several videos we took of the dryer and noise, sending them to his GE rep, was able to get a replacement GE dryer delivered to our home. The new unit runs quietly and we couldn't be happier! Peiman listened to our concerns, provided a solution and extraordinary service. Highly recommend if you are buying appliances, you reach out to Peiman Sobhani at Howard's in Tustin! read more

I want to share the incredible experience that Ms. Dawn provided us. It was amazing and very pleasant; she made our transaction so incredible. Te recomendamos muy altamente que vengas a esta locacion! Para tu siguiente compra para tus futuros electrodomenticos! Pregunta por Dawn! read more

Whatever you do, do not purchase the extended warranty. The warranty company denied a claim even when the front of the freezer door surface was bent from normal use. Additionally, the service company they sent was extremely shitty. Unresponsive, technician couldn't speak English, and they never followed up on their diagnostic service. Also, save yourself money and DO NOT PURCHASE ANYTHING FROM THERMADOR. Only had it for 2.5 years and the handle broke off and the front of the freezer bent from NORMAL USE. Friends were over for a housewarming (how embarrassing) and were shocked that it was a thermador fridge and what poor quality it is. I've used Samsung and LG fridges that lasted longer with zero problems. read more

We went to Howard's recently because 20 years prior my parents purchased appliances and we had great service. We are very happy to say that the same is true now - amazing service, price and delivery!! Thank you Rudy!! read more

Dawn, Alex and Jad, were extremely helpful. I had purchased a washer and had to exchange it , from the beginning to the end purchase-exchange process they made it really easy. I really liked how you can look around not feel pressured but can find someone easily when you decide to get more info or finalize your purchase. No more big box stores for me, I love Howard's excellent customer service. They are definitely a valuable asset to have nearby when you need anything like appliances/ etc.. Thanks again read more

I am pleased with my experience at Haward's Appliances. Our dishwasher stopped working. Haward's Appliance has been our "go-to" place for all our appliance needs for over three years. They have outstanding service and Adequate inventory for everything you need. Their opening every day made it even better! As a bonus, the sales lead, Peiiman Sobhani, is an amazing human being! He is very knowledgeable about the characteristics of each product and their differences, and can quickly and accurately understand our needs. I was able to purchase a new dishwasher and make arrangements for delivery in less than half an hour. Howand's always has the flexible and fastest delivery times available for booking (this is so important, we really can't stand being without a dishwasher for even one more day). Delivery and installation were, as always, excellent. Very punctual, polite, professional, and quick. read more

Worse experience ever! I ordered a speciality stove top. After 3 months of no one knowing where it was or what was going on I cancelled the order. Terrible service even after tracking down a district manager to help me. I ordered it on Amazon and got it in 4 days. Do not use Howard's for anything read more

I went to Howard's to purchase a new washer and dryer. Peiman Sobhani was so helpful. He even arranged to have them delivered the next day! I have shopped at this store in the past. They have always been very efficient and professional. read more

We have lived in the same home for 26 years. We finally decided to remodel our kitchen and purchase all new appliances. We ventured out to our local Howard's appliance store at the Tustin Marketplace. There we met a very nice gentleman named George Moawad. George is very knowledgeable of all the different manufacturers, and all the things that these appliances can and cannot do. He is very honest and gave us the grand tour from the bottom up. George is friendly, kind and not pushy. We decided on all KitchenAid appliances in stainless steel. With some delays on our part, George always made sure that all of our appliances were ready for delivery as soon as we said the word~go. Thank you George for making our experience a pleasant one. God bless you! read more

Howard's - Appliances Near Me - Tustin, California

I've had to replace 2 major appliances this year, and both times, after lots of shopping, I ended up making the purchases at Howard's. Now, I walked in knowing what I wanted, and I bought here because they were cheaper than any of the other options, so I have not had to rely on the advice or recommendations from the staff, but they folks that helped me were all very nice and no one tried to move me off my preferred item. Delivery was simple and on time (I have not tried the installation service, but might with try with a wall mount microwave). read more

Our washer decided to die the night before the July Fourth holiday. We went in the next day and were promptly greeted and assisted by Jad. He was to the point and courteous. When we finalized our purchase he explained the pricing breakdown and delivery process. We're very pleased with the new Maytag. We will definitely return when it's time to replace our old fridge and dishwasher. read more

If you r looking for High-in quality of appliances with best price , you better check out this place located in beautiful city Tustin ! Looking for Peiman he knows all the details of products you r looking for and he is very kind & patience ! And he will try to help you get the appliances as soon as possible . Recommend him to everyone who r going to remodel your house . read more

Howard's - Appliances Near Me - Tustin, California

DO NOT shop at Howard's!!! This autumn, I had the WORST experience with this store and the Howard's warranty provider. While Howard's is an employee-owned institution, their customer service and warranty provider service (Epic) are subpar to say the least. If I could indicate a zero star rating, I would! On August 28th, I contacted the warranty company to report a problem with my Kitchen Aid dishwasher (just over one year old) and subsequently had seven service visits over the course of the next 14 weeks. The warranty service provider replaced every EVERY SINGLE PART on this $1100.00 dishwasher before they finally deemed it unrepairable. The parts and service calls alone well exceeded the value of the dishwasher! My calls to the warranty service were ineffectual and completely in vain. Half the time that I called to check on the status of my claim, the agent had no information available on the status or showed that had already been resolved and that was when the person on the other end could actually communicate in English!! I really cannot begin to express the level of my dissatisfaction with the entire experience. In an act of desperation around the 12th or 14th service week, I contacted my salesperson, then the store manager at the Tustin location where I purchased the unit. Both stated they would make calls to have the claim "escalated" and follow up with me. I never received a single telephone call back from either one of these people (Peiman Sobhani or Rudy Melhem). By this time, it was the beginning of December, the Christmas holiday was quickly approaching, and I finally gave up on any sort of cooperation from Howard's or their warranty company. Accordingly, I purchased a new dishwasher from Best Buy (who operates an in-house warranty service). At the very end of December, I finally received a call from the warranty company advising me that the dishwasher was deemed unrepairable. Really????? My reimbursement check arrived in January bringing my claim to a close after 18 frustrating weeks!!!! I have been a Howard's customer for years and most of my home appliances were purchased from them. I can say with utter conviction that I will never purchase another product from their company. Take my advice and shop elsewhere, in case you ever need to exercise your rights under one of their product warranties --- it was a complete and utter nightmare!! read more

I knew what I wanted and was shopping for the Samsung bespoke refrigerator. I checked everywhere for the best price and service. I thought it was here. They showed me what I was looking for and I ordered it. It came without the colored panels on the front that I had selected (all white). I was told that I did not order those and they would be extra. I don't know why I wasn't told this the day I ordered the refrigerator. So I had to order them later. Now they were no longer the best price over all, but I was stuck. I waited about a month for the panels. That's because they are on back order with Samsung (not Howard's fault). They do care about customer satisfaction and these reviews. So they will respond and help. Their delivery drivers were great. Clean, quick, professional. read more

Howard's - Fridge now with the panels. - Appliances Near Me - Tustin, California

I bought a new oven which is all well and good but the delivery process was less than ideal. The delivery guys didn't bother adjusting the height of the oven to match the counter height, so I had to do it myself and it was a pain in the ass. Also when they were installing the oven they accidentally ripped off a small panel on the front of my cabinet near the oven. Accidents happen but why the hell didn't they own up to it? I didn't find the panel anywhere either, so they just pocketed it and bounced. The oven is great and whatever, but overall I'm dissatisfied with the process and I'm not going to be buying anything else from Howard's in the future read more

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Dawn is amazing she is so knowledgeable about every appliance and was so helpful in helping us pick out the perfect things for our dream kitchen we went with the Miele range Hood and coffee maker thank you Howard's for having people like dawn read more

Howard's - Appliances Near Me - Tustin, California

Alex and the rest of the team at Howard's were awesome. Found us appliances that their competitors couldn't get and at prices that were better than their competitors as well. Alex was very knowledgeable and professional and overall was a great help. Best appliance buying experience we've ever had! We'll be back. read more

We returned back to Howard's 20 years later to purchase our kitchen appliances because they have the best price. Grateful to David Y.'s exceptional service. read more

I don`t like how they hide the prices it`s very frustrating when you are trying to compare pricing

We went to Howard's as they were the only ones locally who had the washing machine we wanted in stock. Peiman was very helpful and knowledgeable, and we purchased the machine in a matter of minutes. Delivery was smooth and well done. Deliverers came at the beginning of the three hour window that they told us would be our delivery time. No complaints and hoping that this speed queen washer will last for many years! read more

Peiman was very helpful! Great customer service all around ! Would def. recommend this store.

I came in to buy a T V. I got my last TV there and I was coming in to buy a new TV because I saw that they had a sales tax exemption... I was greeted by a fellow name Jad And he told me to go and wait in the TV section and he never came to follow up when I left. He was sitting on a bench with another employee.won't be coming back. And I actually came in to buy a TV! Poor customer service! read more

Our sales person Estefany Torres was very helpful. She took her time with us and helped us pick the right microwave for our needs. We saved almost 50% because the item we purchased was on sale. Definitely recommend this Howard's location and Estefany for anyone needing appliances. read more

Really great working with Dawn at this location. I explained what I needed versus what I wanted. She gave me honest information to help me choose the right washer dryer set at a good price. read more

We were having a loud continuous noise with our household refrigerator, probably a compressor [problem, from our 15 year old Maytag refrigerator. We needed a white side by side replacement appliance, with an exterior door-installed ice and water dispenser. Our Howard's Product Specialist was Jad Gharzeddine who talked about the features and benefits of the unit we wanted. He checked stock and found one remaining in their inventory, thank goodness. He was very congenial, polite, helpful, informative, and checked refrigerator dimensions vs our current unit to make sure it would fit our kitchen area. Jad was very helpful, gave us great customer service. We bought that refrigerator, along with the 5 year cost-effective warranty that Jad recommended! read more

Fast friendly sales team. Helpful and got me a great deal on new oven and dishwasher. Dawn made the experience fun and easy. Will shop there again. read more

Everything about our purchase of a washer and dryer was perfect. Very very knowledgeable and helpful salesman. Delivered day after purchase by two great guys who navigated some tight turns without nicking ANYTHING. Great experience! read more

We were in a great need of a refrigerator as ours is 9-10 yrs old. The 33 inch width limited our choices. George greeted us as soon as we came in the door and showed us exactly what we were looking for. He helped us to decide to get a 5 year warranty which seemed totally worth it. George was warm, kind and knowledgeable. We will come back and get all of our appliances here if George can assist us! Bonnie Mathis read more

They are one of the only places that carry speed queen washers! It was so easy and smooth to get appliances here.!My delivery is later today and I can't wait!!! George helped us out with everything and went above and beyond! He was so knowledgeable about all the details and comparing which brands are better. He made us feel really comfortable while doing such a big purchase. Thank you so much for an awesome experience! read more

These guys have a great showroom and tell you everything you want to hear when they want the sale. Everything they promised before hand was mostly BS. They kept on changing their story on why our delivery was delayed. They really just dont communicate well. Maybe it was our sales person maybe it is this location, but our overall experience was very poor. The fact that in 2024 they cant track deliveries is pretty pathetic. read more

I came here to help furnish my parents new home and Dino was so helpful and knowledgeable with guiding us to find the best mattress and tv that met our budget. This place is large and carries many models and options from bbq grills, washers/dryers, electronics and more. I am grateful for Dinos help and he was very patient with us as we decided on our final purchase. Will definitely be back for more appliances in the future! read more

Howard's - Extra firm sleepbeauty mattress - Appliances Near Me - Tustin, California

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We recently purchased a new LG washer and dryer at Howard's. Jad Gharzeddine was the salesperson who assisted us. He was able to price match, which we were grateful for. He was very helpful, printing all rebate and extended warranty info for us, and scheduling a timely delivery. Delivery went smoothly. We would ask for Jad to help us in the future. read more