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Recommended Reviews - Howard's

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Reviews With Photos

Jeff B.

After a bad experience with another appliance dealer, we stopped by Howard's and weren't disappointed. It was a Monday night around 7:30 pm and we desperately needed a fridge. We had a specific size we needed which only left a handful of choices. We narrowed it down to 2 and the salesperson came over and we started throwing out questions. The biggest ones were how fast can you deliver it and how much? In the case of our 2 choices, they could deliver on Wednesday and it was free. Love that. The 2nd question was on price matching and they still do that within 30 days. The fridge we decided on was found cheaper at a competitor, and after checking with his manager, he was able to price match it. 2nd win. Close the deal. We received a call Tuesday late afternoon telling us the fridge would be delivered between 1 and 3 pm on Wednesday, and they were right on time. The setup couldn't have gone smoother, and we were overly checking to make sure everything worked a little more than most people probably do thanks to our recent bad experience. It's been a week and a 1/2 and we've had no problems with the fridge and are very happy.

Ina S.

Everything seems to be fine when you make a purchase. My GE ($4100) refrigerator was on back order, over 3 months time period Howard's attempted to deliver my fridge as a brand new but without original packaging claiming that it was open for inspection. Excuse me.....what inspection? All 3 deliveries were unacceptable and got rejected as an open box item. Now is the time when the true face of Howard's service has surfaced. Beware of this place so called General Manager Rudy Melhem, he not only won't help you, but blame you for all theirs screwups. Very unpleasant, unprofessional and rude person. Needless to say they lost the sale and I went elsewhere after 3 months of waiting.

Yvonne C.

We have lived in the same home for 26 years. We finally decided to remodel our kitchen and purchase all new appliances. We ventured out to our local Howard's appliance store at the Tustin Marketplace. There we met a very nice gentleman named George Moawad. George is very knowledgeable of all the different manufacturers, and all the things that these appliances can and cannot do. He is very honest and gave us the grand tour from the bottom up. George is friendly, kind and not pushy. We decided on all KitchenAid appliances in stainless steel. With some delays on our part, George always made sure that all of our appliances were ready for delivery as soon as we said the word~go. Thank you George for making our experience a pleasant one. God bless you!

Amy F.

If you r looking for High-in quality of appliances with best price , you better check out this place located in beautiful city Tustin ! Looking for Peiman he knows all the details of products you r looking for and he is very kind & patience ! And he will try to help you get the appliances as soon as possible . Recommend him to everyone who r going to remodel your house .

Fridge now with the panels.
Joe P.

I knew what I wanted and was shopping for the Samsung bespoke refrigerator. I checked everywhere for the best price and service. I thought it was here. They showed me what I was looking for and I ordered it. It came without the colored panels on the front that I had selected (all white). I was told that I did not order those and they would be extra. I don't know why I wasn't told this the day I ordered the refrigerator. So I had to order them later. Now they were no longer the best price over all, but I was stuck. I waited about a month for the panels. That's because they are on back order with Samsung (not Howard's fault). They do care about customer satisfaction and these reviews. So they will respond and help. Their delivery drivers were great. Clean, quick, professional.

Oven good

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5 months ago

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5 months ago

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10 months ago

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2 years ago

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5 months ago

We like the fridge we bought at Howard's. We wish they were more transparent with the delivery date.

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9 months ago

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2 years ago

I don`t like how they hide the prices it`s very frustrating when you are trying to compare pricing

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11 months ago

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1 year ago

Peiman was very helpful! Great customer service all around ! Would def. recommend this store.

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Ask the Community - Howard's

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Phil's Refrigerator Repair - The man himself.

Phil's Refrigerator Repair

(187 reviews)

It's actually refreshing to know that excellent service guys are still out there. We had our LG…read morefridge stop cooling slowly over about 2 days. First noticed the freezer items weren't as solid, so kept a close eye on it. I pulled out the fridge and cleaned off the coils hoping it was an airflow issue since it still felt cold inside. But then I put a cup of water in and left overnight and it didn't freeze. So I moved as much as possible to our deep freezer. We have a small fridge we use for camping so moved the fridge stuff into there. Our LG fridge is only 4 years old. We got a hold of Phil without even knowing he's an LG repair guy. He told us over the phone he thought it might be the compressor. Helped us look up the model number and verified he had the compressor in stock and set up an appt for the next day. We were able to verify it was still under warranty, provide the proof of purchase from Home Depot and everything was covered except the service call from Phil (more than worth it). He showed up the next morning, on time, ready to work, with the part. He verified that's what it was and then got to work. The compressor is normally an expensive repair. He had to drain the refrigerant, cut out and remove the old compressor, install the new one, re solder the connections and then purge and fill with the refrigerant again. He was done in maybe two hours. Not even a few hours later I could tell it was working and getting cold again. I had put a water bottle in the freezer and it was starting to freeze slowly. So now it's the next day, everything is working great and we are ready to use the fridge again. I can't recommend Phil enough. He was knowledgeable, professional, on time and prepared, did what he said he was going to do and let you know what was going on the whole time. Did what he needed to do and everything was good to go. We will definitely be keeping his info. I'm not even kidding, even though I was disappointed that the fridge failed in 4 years, I'm glad it worked out the way it did and I'd seriously consider buying another LG when the time comes to replace it knowing that Phil is available as a service tech.

Had ice maker leak . Of on a Saturday. Contacted Phil and he was able fit me in and replace the…read moreline . Great service

Caesar's Appliance Sales & Service - Washer and dryer

Caesar's Appliance Sales & Service

(32 reviews)

The service guy took time to find out what was wrong with my clothes washer. After looking at his…read morecomputer fault tool he said there were several things that could be wrong and he said the motor was not working properly. I decided to get a new Whirlpool washer from them at a very fair price. The delivery guys showed up right on time the next day. They installed the washer and helped me by showing me the basic features. Thanks Steven Azar

NIGHTMARE - Avoid Cesars Appliance at All Costs…read more If I could give zero stars, I would. My experience with Cesars Appliance has been an absolute nightmare, filled with incompetence, miscommunication, and complete disregard for customer service. I reached out to Cesars Appliance, assuming they could handle a basic warranty repair for a washer pump on my Speed Queen TC5 (brand new). Instead, what followed was weeks of frustration caused by their unprofessionalism and outright negligence. Timeline of Their Utter Failure: * 1/6: Washer pump failed. Called Cesars to schedule a service visit. * 1/8: Vitaly came out, confirmed it was the washer pump, and told me it would take 3-5 days to get the part. No problem, right? * 1/9: Fred (a clueless call center rep) tells me my warranty has been voided because Cesars submitted a claim stating I had tampered with the unit--which was completely false. I had to escalate to the owner, John, who was almost impossible to reach because they use a call center filled with people who don't understand warranty policies. Weeks of Radio Silence & Lies: For two weeks, I heard nothing. I repeatedly called Cesars, only to get the runaround. John admitted he had no idea what was going on. Meanwhile, my brand-new washer sat broken. I finally contacted Speed Queen directly and found out that Cesars basically tattle-tailed on me, submitting a claim that voided my warranty. I had to beg Speed Queen to escalate the decision and get my warranty reinstated, delaying the process even further. * 1/30: Vitaly finally returned with the parts-- weeks later. Final Thoughts: Cesars Appliance is an unprofessional, disorganized mess that doesn't care about customers. They voided my warranty based on false claims, caused unnecessary delays, and forced me to do their job by fighting to get my warranty approved. Their call center is useless, Fred is incompetent, and the owner, John, is impossible to reach. If you value your sanity, avoid Cesars Appliance at all costs. They have no idea what they're doing, and dealing with them is a massive waste of time.

Howard's - appliances - Updated May 2026

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