Huge thank you to Ozzy at the Santa Ana Floor & Decor! I came in needing to return several sample pieces and also pick up a fairly large order. I probably should have called ahead, but I got behind and decided to just run in and pull everything myself. Ozzy immediately jumped in to help. He helped me pull the entire order, got me checked out quickly, and even offered to help get everything out to the parking lot. He was incredibly friendly and helpful the entire time. What mainly stood out to me was his attitude. He was upbeat and friendly not only with me, but with his coworkers throughout the entire time I was there. Great customer service and just an overall friendly, happy person. I really appreciated the help and wanted to make sure Ozzy got some recognition. Thanks again! read more

I went into purchase some grout. Used them for 2 bathrooms and a kitchen remodels. Forgot the receipt but had the sku number and color. 7.00 pm Monday night 5 red shirts standing near the cashier doing absolutely nothing I asked if the can check the sku number or by phone number I was told I needed a date??? Really? Ok so when I checked out they asked for a phone number? I asked what for if you can't track orders by phone numbered?? No idea if I got the right color? Big box mentality. Don't let a customer interrupt your water cooler meeting. read more

It's a little overwhelming...so many choices for tile and flooring. Staff stops by to ask if you need any assistance with being pushy. Nice showroom. read more

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Decent amount of choices and clean store organized. I didn't really have interaction with anyone but overall it would be a good choice. read more

Floor & Decor - Home Decor Near Me - Santa Ana, California

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I was immediately greeted by the friendliest team member named Rolf. He offered to help me in double checking my tile measurements/ supply needs. He went above and beyond loading the 10 40 pound tile boxes on to my cart. He even assisted me load all the materials into my car. He went above and beyond in making my shopping experience stress free. Rolf was the epitome of fantastic customer service. I'm grateful. read more

With 254 warehouse-format stores across the country, and 11 stores within a 50 mile radius of DTLB, Floor & Decor is the major retail player for specialty flooring in our area. This location in Santa Ana was the most convenient for us to meet our family friends from Laguna Woods, to do initial window shopping for kitchen flooring. Because it is a large warehouse set-up, there is a large area to explore with a variety of different options for flooring and tile. All of the supply is near the displays, allowing customers (both consumers and contractors) to pick out samples to bring back for testing. Manufacturers have gotten good by barcoding every piece, allowing easy scanning of samples. We ended up taking quite a few home, being pleasantly surprised that if you are a Pro Reward member, you don't have to be charged upfront to bring the samples home (just have to return it if not using). It is set-up as if you know what you are doing...no salespeople to answer any questions unless you explicitly try to find one. Pricing is clearly marked, and I did notice that it seems like everything is uniformly priced per square foot (whereas before, it seemed like certain tiles were priced per piece). The consistency does make comparison shopping a bit easier. read more

Floor & Decor - Outside view - Home Decor Near Me - Santa Ana, California

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Floor & Decor offers a large variety of styles and options at great prices, making it easy to find exactly what you're looking for. A special shout-out to Maggie, who provided excellent customer service and support and helped make our experience much less stressful. Kristen at the register was also patient and helpful when assisting us with a return. Overall, this location stands out for having employees consistently walking the floor and always ready to help. Highly recommend! read more

Floor & Decor - Our haul - Home Decor Near Me - Santa Ana, California

We are in the middle of a major project in our home and Floor & Decor has exactly what I was looking for and more. I was excited to find this place. But what stood out to me most was the customer service. Just want to take a moment to give a special shout out to Brian and Tanner. I came with a lot of questions. Tanner walked me around and helped me find the specifics of what I was looking for, never seemed rushed nor put out, only happy to help. When we got to check out, Brian was there to help us make an account and explain how it would be useful/helpful to us. While there, they both answered more of my questions and never once lost their smile, never made me feel as though I were bothersome. These days, customer service like that is hard to find and is really appreciated. With a project as large as the one we're working on, I'm adverse to spending my money with people who make me feel as though I am bothering them. These guys were top notch. Will definitely be returning. read more

I buy from here all the time. Last night, I placed an on line order and by mistake some items were in the cart from a previous session and got paid for. My bad, I didnt take the extra time to scroll down to review what items were in the cart before checking out. After realizing it, I did not see a way to edit the order on line. This morning, I went to pick up the order but to remove those unwanted items (and get a refund for them) I went to the cashier. There were very few if any people in line at the checkout registers. This is a key point. Here is where I am very disappointed in the way Rosa handled things. Disappointed emough to take 10 minutes to post this experience. She went into her register to adjust my on line order. At this point, NOBODY WAS IN LINE BEHIND ME. Rosa asked me my phone number to identify the order. I began searching my order history on my phone which pulled up immediately but didnt show what phone number was used. I have two accounts on F&D and I was trying to make sure I gave Rosa the right phone number. I was probably 10 seconds on my phone AND ONE GUY JUST GOT IN LINE BEHIND ME. I already had the order pulled up on my phone. Before I could offer an order number to Rosa, or maybe Rosa could have offered to help me, Rosa immediately said to me "Let me help this next customer first." I am all for helping keep the line moving but I was literally ready to tell Rosa my order number! I stepped aside and let Rosa the other guy. The other guy dis not have his correct phone numbet either in Rosa's system! She asked him patiently and I waited AT LEAST 5 MINUTES WHILE ROSA WAITED PATIENTLY FOR THE GUY WHO WAS BEHIND ME TO REMEMBER HIS PHONE NUMBER!!! I waited so long I had no choice but to speak up and ask Rosa if she can "finish helping me". You remember me Rosa? The guy whom you were helping before that guy got in line BEHIND ME? Twice, I politely asked if I can be helped while the guy who was BEHIND ME obvioisly needed more time to find his account. Rosa ignored me twice. When I finally asked a little louder that I needed to get going, Rosa told me "Just wait a second." The guy finally could not find his account and Rosa payiently directed him to another department AND she called that dept to let them know she is "sending him over". Then Rosa got to helping me! I was done in literally 30 seconds!! THAT IS THE IRONY OF WHY ROSA SCREWED UP TRYING TO HELP ANOTHER CUSTOMET BEHIND ME WHEN I WAS 30 SECONDS FROM BEING DONE!! AND BY HELPING THE NEXT GUY FIRST, ROSA ACTUALLY DELAYED ME 5-8 MINUTES FROM DOING MY JOB. Does this sound fair to you? I consider tuis a bad judgment call on Rosa's part. read more

Located in Santa Ana, surrounded with lots of home decor, kitchen and bath distribution stores, this place has amazing selections of tile, stone, wood, laminate, vinyl, fixtures, and installation materials, etc. The large warehouse is breathtaking and most of all, excellent customer service is unforgettable. As soon as I stepped in the store, one of the staff kindly asked what I need. When I told him that I was just looking, he made sure that I look for him if I need anything. When I walked through the floor section, another staff approached and gave me a brochure regarding floor installation service, which was nice since it seemed like everybody was thinking ahead. The price of the materials varied by quality and the description of each item helped a lot to decide. It may be overwhelming with so much options but do not fear and grab one of the staff since they are there for you. read more

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No one had the knowledge or willingness to help me. I went to Bedrosians and bought my tile.

Brandon was fantastic! He was very patient, knowledgeable, and helped me choose the materials for my project. He gave great design suggestions whenever I couldn't decide and made the whole process easy and smooth. He even helped load the tiles into my car at the end. Excellent customer service and a great experience overall. Highly recommend Brandon if you're shopping at Floor & Decor! read more

Great and friendly service. I had a lot of material to return from multiple purchases. Shawna was competent, diligent and patient as she worked through the process of finding each piece in the system and crediting back to my credit card. read more

Floor & Decor in Santa Ana has been my go-to store for remodeling projects. The warehouse is huge, well organized, and has a massive selection of tile, stone, vinyl, wood, and all the installation materials in one place, which makes planning a project much easier. Prices are competitive, and it is very convenient to see so many options laid out in full displays before deciding.​ The staff is knowledgeable and there is always someone available on the floor to answer questions, help compare products, and check stock. It can feel overwhelming because there is so much inventory, but with the team's help it becomes much more manageable and efficient to make decisions.​ I especially want to recognize Trevor for outstanding customer service. He was patient, professional, and really listened to what I needed for my project. Trevor helped compare materials, double-checked quantities so I would not run short, and made the entire experience smooth from start to finish. Service like his is a big reason I strongly recommend this Floor & Decor location." read more

Thank you Brandon G!! The best! We went to purchase our backsplash for our kitchen remodel. Only regret is we didn't go to F&D first they had a better selection that the places on State College- we were approached by Brandon, the nicest and most knowledgeable man that helped us immensely. He was great! Usually we have to go find someone so that was a plus for sure. Knew exactly what we wanted threw out some options that we went with with loaded us up and got us checked out quickly. He is going to be a wonderful and talented designer and I wish him all the luck in the world ~ They also have employees to help you unload into your truck or car. Good prices as well. Very friendly staff. read more

Floor & Decor - Love our new backsplash :) - Home Decor Near Me - Santa Ana, California

To say the least, they have a staggering amount of tile related products here. I just purchased a couple pieces, nothing extravagant, but the help I received was prompt and courteous. read more

Rolf approached us as we were picking out tiles & he was a huge huge help ! He helped us with square footage, pre-scanning items, & pushing the large amount of tiles we had to pick up. He is very knowledgeable of the product & everything at floor & decor. & I can't forget to mention extremely friendly & personable ! What I thought would be a long trip ended up being quick, easy & painless. Thanks Rolf again ! read more

I have always loved Floor & Decor on Dyer. I left a review years ago after an employee helped me above and beyond. And here I am, years later looking for new tile for a backsplash when Rolf walks up. Huge smile offering help. He too went above and beyond helping me. Love this store. Love the selection, love their policies, love the employees read more

This place has everything if you are in the business of remodeling your home. It's huge and has a lot of free parking. If you love tile work, you will love this place. If you love granite, you will love this place. Huge rooms full of tiles. The amount of people working here does not equal the amount of customers. They need more people to help out. Overall, a great place. read more

The good: My realtor took me here to pick out tiles for all 3 of my bathroom renovations. I was able to find many options here and it was very easy to navigate the store. Everything was well organized. There was plenty of parking. I ended up with grey porcelain tiles and a brown penny tile for the interest/accent wall in the shower. I enjoyed their displays and my ability to use their online inventory tracker to find out if they had enough of the tile I wanted. I was able to reserve my purchase this way and just pickup at their pickup counter upon arrival. The bad: I wanted a specific style of backsplash that they didn't have. They didn't have many terrazzo options either. They didn't have a lot of luxury vinyl floor options. The interesting: They also sell bathroom sinks and wood floors. read more

Quick shout out to Juan for his expertise and his kindness. Our kitchen wood was ruined due to a leakage of fridge. It was the first time we have encountered this issue. Juan was especially helpful. Instead of saying talk to your contractor. He was kind, thoughtful, and helpful. He explained the different types of flooring options and what would be ideal for our situations. Thank you again Juan! Update: my mom and I went back to store to get our orders. We want to give a big thank you to Jacob! He was very professional. He even helped us put the wood in our car. Thank you! read more

Found this review in my 'drafts' so I must have forgotten to post it! So after about five trips to Floor and Decor, we were finally ready to buy the tile needed for our bathroom remodel! And lucky us - we connected two of their awesome staff - Alyssa and Angel! They were so helpful!! And boy did they know their stuff. I needed help with the glitter grout and they answered all my questions and also helped me pick out the best color to go with the tile I had selected! Customer service like this is hard to find! I really appreciated their awesome service and great personalities! read more

Genuinely the worst customer service we've ever received. We went in excited to buy flooring for our new home and spent thousands of dollars. We were rushed through the whole process and received horrible customer service from both Alberto and Sadie. Alberto spoke down to us when we asked a simple question and Sadie rolled her eyes multiple times while checking us out because we wanted to double check if we could pick up at their store rather than a far away store if we changed the pick up date. They acted as if doing their jobs was a complete inconvenience and genuinely should be written up by upper management for such poor customer service. I've never left a negative review in my life and worked in customer service myself at times. Absolutely horrible. read more

We r renovating r home in the mtn & came here for ideas & supplies. We'd been to other F&D stores & had a good idea what we wanted & were shocked to find that they had nothing we were looking for. Apparently they only carry what is "popular" for the OC at the time ( at least that's what I was told). I guess they think everyone should have a cookie cutter house!!!! They said they would give us a list of what stores carries what we're looking for & of course nothing close by. Terrible store! Don't waste ur time unless u want to look like everyone else in Orange County lol read more

I went to floor and decor in Santa Ana and mission viejo to select tiles for my bathroom recanting project. They have a nice selection. A floor and decor employee referred me to installation made easy and royalty flooring. They came out and gave me a quote. I revived a quote but they did not tell me what to. Uy and how much of it I needed. They just gave me an address for their show room. I went online and found out that they do not have the appropriate license to do the work. I am shocked that a retailer such as floor and decor would refer unqualified contractors to their customers it's as if they don't care about us. Let this be a warning to all home renovators to make sure the contractors you are looking to work with have an appropriate license. Attached I leave the estimate which is labor and material which is weird to me because i never choose any material read more

Floor & Decor - Home Decor Near Me - Santa Ana, California

I had a very pleasurable experience with Senior Designer, Tamara Guffey, at the Metairie, La. store. She went out of her way to help me procure enough of the tile I had selected for a bathroom remodel. The tile was discontinued, but I was not aware of this. Was able to locate the desired tile at the Lafayette, La. store. My experience in selecting and discussing ideas was much easier due to her knowledge and understanding of the products available. I would also like to recognize the professional service I received at both the Lafayette store and the Metairie store when I picked up my orders at the Pro service department. The gentlemen working there were very helpful and courteous. The warehouse was very organized and clean. In general, I highly recommend based on my experience. Customer service is paramount and they exceeded my expectations in all areas. read more

Just a quick shout out to Brandon who walked around with me and helped me narrow down the vast selection of choices I had to make. I felt so confident after I made my purchase because he offered such great input. Overall excellent customer service. I could not have asked for more. read more

Floor & Decor - Bathroom floor tile, shower wall and floor tile. - Home Decor Near Me - Santa Ana, California

I had some issues with tile, they resolve it along with the Fountain Valley location. Raphael in Santa Ana was very helpful with all my questions and getting items for me. Thank you read more

Michele did a wonderful job helping us pick out our tile for our bathroom remodel. She was very patient and helpful. She helped us choose colors and materials that were perfect for our new bathroom. What a great designer. Thanks Michele! read more

Great service, with great selections. Kyle and Dani were amazing help with our choices and orders. Definitely recommend this location.

When we walked into Floor & Decor Store on Memorial Day weekend, at SantaAna location, we did not know how to seek help for our remodelling project of our home, until we run into the unassuming designer Tiffanie Le. We were impressed by Tiffanie's methodical approach Room to Room, Wall to Floor surfaces to coordinate our selections. She always intensively listened to our liking and offered various ideas to consider. We started to relax and developed confidence in our approach as we walked with Tiffanie throughout the Shop. We felt, it is not that easy to arrive at the decision without the help of someone who is professional such as Tiffanie. From the moment we initiated contact with Tiffanie, we were impressed by the professionalism and responsiveness of her. The level of attentiveness she demonstrated truly exceeded our expectations. Her knowledge and expertise were evident, as she guided us through the process effortlessly and made us feel valued as a customer. Furthermore, the dedication to personalized service stood out during every interaction. Tiffanie was not only courteous and friendly but also went above and beyond to ensure our needs were met. Tiffanie took the time to understand our unique requirements and provided tailored solutions that precisely aligned with our preferences. This attention to detail made a significant difference in our experience and left a lasting positive impression. Finally, the idea of bringing samples of wall and floor tiles in one place to see the look and appeal was very impressive and sealed our choice. Thanks very much Tiffanie Le for helping us during our unplanned trip, people like you make a huge difference to customers and of course to Floor & Decor. read more

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Worst return policies of any retailer that I've dealt with. Even with a receipt, passed 90 days, they will only give back store credit. But the worst part of this is that they will only refund at the lowest price the product ever sold for. Evan with the receipt showing a higher price. Than I asked if I could buy them back at the lower return price and they said no. Will not shop/buy from them anymore. read more

I placed an order online and put myself down as the auhtorized person to pick it up. Now it's the day of the project and I want to send my wife to pick up our order (we're married, it's our house, it's OUR order) and I either have to pick it up myself or I need to cancel my order and re-place it with her set as authorized to pick it up. They say this is a fraud prevention issue but to me it's a huge hassle. I called the store and they said they'd be able to help us out. 5 stars for the store staff for knowing what customer service really is and solving our problem instead of adding to it. read more

Floor & Decor - Home Decor Near Me - Santa Ana, California

Yesterday I went there, and I was looking for some tiles. Brandon asked if I need any help, and I was confused to find a match color tile for may shower. He helped to find a good color match, he helped me with metal edges color and size. He is very knowable to the store products, materials, and locations of them inside the store. He helped me with transactions, and also to put the tiles in my trunk. He is sharp, smart, and kind young boy! read more

I would like to say that we had a very pleasant experience at this location. We were looking for some tiles as we're both constructing a new restroom and remodeling our old restroom. The store associate Alberto Sandoval was very helpful and knowledgeable. He spoke to us about our options and treated us like people rather than customers. The selection was greats we ended up finding something we liked. We look forward to future business due to the customer service and value. read more

We have bought tile for multiple projects from Floor and Decor! We've remodeled 2 bathrooms and our kitchen with tile from Floor and Decor. Their selection is great, and their website makes it easy to figure out which locations have stock of what you need. We also have bought several trim pieces from Floor and Decor, and have been very happy with their product quality and pricing. We also appreciate that Floor and Decor will take back any unused stock, so we always buy extra just to make sure our contractor isn't stopped by running out of materials. read more

The staff is exceptionally helpful and provides great guidance. Just look at our fabulous guest bathroom remodel result. It's worth your time to stroll up and down the aisles to either get ideas or fulfill your vision. Plenty of regularly changing inspiration areas to visualize how to use the Floor and Decor inventory. Floor and Decor is Conveniently located across from Builders Surplus- and it was VERY easy to return unused product! read more

Floor & Decor - Guest bathroom remodeled shower: walls are Venato II Polished Porcelain Tile with accent of Lovina Beach Honed Marble Pebble Mosaic. - Home Decor Near Me - Santa Ana, California

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We have been remodeling our home the last 3 months. Floor and decor is a great place for quality products and was our go to store for flooring, tile and sinks. We had one issue on a return and the GM in salt lake made sure he took care of us. We appreciate the customer service. I highly recommend! read more

I can't say enough good things about their design department. We were remodeling two of our bathrooms, and Becca helped us. She helped match grout, tile, flooring. Everything came out great. She had patience with us and made the experience wonderful . I highly recommend seeking the design studio out. It was free of charge, and helped with last minute decisions. We've recommended her to a few people and Floor and Decor in general. Our bathroom feels like a mini spa ..... We can't thank her enough. Our teen picked out his bathroom decor and she listened to his needs and he is very happy with the results read more

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Love the service from both the manager Alberto and my salesman Tanner. Very professional, helpful and "can do" attitude. Only wish all of the materials I need were here so I didn't have to go to another store. I guess my choices are popular. read more