I recently ordered a kitchen sink from Reece, and while the experience started off frustrating due to delivery issues with FedEx, Reece's customer service completely turned it around. My kitchen had already been without a sink for several days because we were waiting for this delivery. We were originally told the sink would arrive on Monday, but then received a call on Friday informing us that it had only arrived the previous day and would take another three days to reach their showroom. Needless to say, I was extremely disappointed and expressed my concerns to the sales representative. What impressed me was how seriously the team took the situation. They understood the urgency, especially since we had no functioning kitchen sink, and went above and beyond to help. Rather than making me wait even longer, they personally arranged to carry the sink and deliver it directly to my doorstep on Friday (same day) . That level of customer care is rare these days. While the shipping issues were outside of their control, Reece took ownership of the situation and did everything they could to make it right. Because of their efforts, we had our sink in time for the weekend and could finally move forward with our kitchen. Thank you, Lisa (Reece), for the outstanding customer service and for going the extra mile when it mattered most. Highly recommended! read more

Renee helped us find our bathroom fixtures, toilet, and bathtub last year. She has helped us pick out all of our kitchen appliances this year. It's not as overwhelming for us when Renee is so knowledgeable and showed us exactly what we were searching for based on our style and needs. Renee answers all of our questions and has been easy to reach by email. There are many makes and models on display, the showroom is amazing! read more

Five star service! I came into the store just for some ideas and Zeina was more than helpful. I knew that I wanted new appliances and potentially wanted to do some upgrading in the bathroom and kitchen, but I had no idea what I wanted or where to start. Zeina was able to ask me questions about my preferences with design, what sparks me, and made suggestions based off of my necessities versus my dream ideas. Honestly, I have more clarity because of the service that Zeina offered. Thank you so much for this, and I'm so happy to be working with you all. So many options in store it's worth coming in for. read more

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We recently purchased custom vanities for our bathroom renovations and wanted faucets that matched both the quality and our style. At Reece Bath + Kitchen in Irvine, Andrew and Zineh made the process easy and enjoyable. They were incredibly knowledgeable and helped us dial in the right faucets and finishes for each bathroom. Their professionalism and patience stood out -- it felt like they truly cared about finding the perfect fit, not just making a sale. Highly recommend Reece Bath + Kitchen Irvine, especially working with Andrew and Zineh! read more

Five stars for Lisa and Mary at Reese Appliance! They paired us with high-quality products that fit our budget perfectly. Lisa was patient, always cheerful and extremely responsive, while Mary worked wonders to expedite our Kohler products to meet a very tight deadline. The entire Reese team including the warehouse and delivery staff are professional, punctual, and reliable. They don't just make promises; they exceed them! read more

Karen was immensely helpful, had great recommendations and outshined our experience at other competitors. We are grateful for her exceeding the mark in every way with her product knowledge, friendly demeanor, promptness in getting back to us and obtaining great pricing for our bathroom renovations. Thank you Karen! You're magnificent! read more

We bought a Bosch 800 Series Dishwasher from Reece and couldn't be happier. Adolfo is an expert on dishwashers. He helped us find the right model for us and answered my many questions. The installer (David from Razor Sharp) was exceptional. He went above and beyond to make sure it was installed perfectly. We have an abnormal kitchen in that we built 36" high counters (2" higher than standard). The model we chose has adjustable legs to 35.5". Which was not a problem for David, He gave it a little height by screwing on some wood to the feet of the d/w. Brilliant. I recommend Reece and their installer Razer Sharp whole heartedly. read more

Reece Bath+Kitchen - Lighting Fixtures & Equipment Near Me - Irvine, California

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Great customer service. Highly recommend Zineh. She has been very helpful, responsive and knowledgeable in assisting me in my kitchen and bath refresh. She has been very patient with all my questions and changes. She has made excellent recommendations and great at explaining the products including the pros and cons of each. read more

This is the place to go if you're looking for new appliances or a new look for you're home. They do new homes and remodels too. They have a spacious showroom featuring a variety of kitchen appliances in all price ranges (SubZero, Wolfe, Miele, Kitchen Aid, etc), bathroom appliances (sinks, faucets, tubs, toilets) again from a variety of manufacturers. The selection is basically endless, so it's good to have an idea of what you want, but if you don't they can always give you pointers! The showroom just has a sample of options. They have tons more to show you if you don't see something you like. They have a nice friendly staff that makes you feel at home. Mary is wonderful to work with! They are open Monday through Saturday. Parking is easy at the lot right outside. read more

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Purchase several appliances from Reece for a remodel I was working on and had an awesome sales consultant by the name of Brendon Kerr help me with my selections. Brendon was very knowledgeable and patient in explaining my options on all brands I was interested in and provided realistic estimates on when I could expect delivery. Appliances arrived as expected and was professional installed with no issues. Brendon kept me updated on the delivery and insured that items will be handled with care. Definitely will use Brendon for all my future projects. read more

What an amazing group of experts with local stock! Gorgeous showroom and Zineh was the absolute best! Her knowledge is impressive!! This place was called Expressions Gallery but they are just as good! Great selection and their customer care is first class! read more

Customer service at this store is just fantastic. Specifically, Zineh went above and beyond to help me choose faucets and accessories for my bathroom. Not only she is incredibly knowledgeable but also super patient (I called and texted her many times with questions and she always responded in a timely manner). This is the store to go for your remodeling needs, without a doubt. Ask for Zineh. read more

I had a very positive experience with Reece. Fair prices and great service from Karen and Kenny. Would highly rcommend.

My husband and I started our kitchen and bathroom renovations in August 2017 and Expressions Home Gallery is one of the few places I would definitely go back to for our future projects. The showroom is spacious and well organized, with nice variety of different styles and colors of sinks, faucets, handles, toilets, bathtubs. I had the absolute pleasure of working with Jodi, who became a shining light for us. It was incredibly enjoyable to work her. I LOVE HER! (How often can you say you love someone from the home renovation industry?) She inadvertently became my Renovation Therapist when I was having horrible issues with a outside contractor (not from Expressions). I can't thank her enough honestly. She took the time to listen, considered our personalities and lifestyles when providing suggestions on models, styles, material, brands, etc. Giving guidance and advice on what to consider and how to handle the contractor problems. Fast forward one year later, we've been living in our completed kitchen and bathroom renovations and it's wonderful! All the items we got from Expressions are excellent quality, durable, and easy to clean and maintain. Thank you Jodi and Expressions. I wouldn't have as beautiful a kitchen and bathrooms without you - Let the pictures show you just how happy I am :) read more

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So glad we came across this place! Their customer service was top notch! We worked with Zineh and she was so helpful and accommodating and patient with all of the questions and the decisions we had to make. We opted to pick up our fixtures at their warehouse in Fullerton. Two items had a different delivery date and Zineh was able to have them shipped to their Irvine location which was closer to us. All in all we were very happy with their service and communication. read more

We had a wonderful experience here namely because of our sales rep Carlos Fenton... he is phenomenal! He has decades of experience in this industry so he knew everything product inside and out. We were extremely overwhelmed with our bathroom project, our first time renovating, and he made everything SO EASY. He provided the best recommendations and explanations of products and it was a very pleasant experience working with him due to his great patience with us, good sense of humor, and professionalism. Thank you! read more

Thank you Mary! You helped us design our flawless dream kitchen and bathroom. You were there every step of the way helping us match faucets to sinks and the drains to the rain shower heads. Mary recommended a Viking cooktop, microwave and oven in stainless steel and it makes our kitchen POP. Everyone who visits, loves it. Thank you again. Highly recommended! Ask for Mary! read more

Cheryl was fantastic. My wife and I were having our guest bathroom remodeled and we were looking for a very specific make and model of lighted vanity mirror and towel warmer. Cheryl took the time to locate the exact items we were looking for. Despite supply chain issues Cheryl had them shipped to our home in a few short weeks. Thanks Cheryl. Highly recommend read more

Absolutely love this store!! Ask for Joanne. We recently purchased Dacor appliances from Expressions. Joanne made sure our delivery went well. . Since store is small they can still offer mom and pop type of service. I purchased Viking appliances 6 years ago & recently purchased a shower valve & faucet at Pacific Sales store. Pacific Sales still lack customer service. Pacific sales forgot or lost my order. It took 2 months just to get the faucet and if I didn't ask they would never have known. Shop at Expressions!! You will thank me. read more

Awesome showroom with all the appliances you could ever dream of! Joanne was recommended to us by our contractor and she was a star! Always there for us even on her days off! Projects never go smoothly but even when things went wrong Joanne was on top of it, made the calls and got it fixed. We are so thrilled with the end result - couldn't be better! Thanks Joanne! You're awesome!!! read more

Reece Bath+Kitchen - Subzero fridge, Wolf range top, Wolf Microwave, oven and warming drawer! - Lighting Fixtures & Equipment Near Me - Irvine, California

The guy at the door definitely needs some training, as he's pretty obnoxious. This is the second time I stopped there, and while I had some friendly help yesterday (which is the only reason I didn't give 1-star), I only had a limited time and it took so long for anyone even to offer me assistance that by the time I was offered help, I only had about 10 minutes before I had to leave. It's the weekend today, so of course they were busy, but when I told my assistant yesterday I would be back today and asked for her card since she was so friendly and helpful, she never told me I needed an appointment. Yet today we were told by the guy at the door that she was fully booked with appointments, and when we asked him if anyone else might be available, he was pretty vague and generally gave off the energy that he wasn't interested in whether we got assistance or not. He basically said we needed an appointment, so I'm confused why this was never mentioned to me yesterday when I said I'd be back today on Sat. We're remodeling our entire home, including two more bathrooms and a kitchen and laundry, but I'll happily give another place my business. The guy at the door sets the tone, and he definitely didn't make us feel welcome at all. read more

I'm very happy to have found Expressions Home Gallery in Irvine. I had ordered a toilet for our bathroom reno from another company in October (said to be delivered by Nov 4th, in time for Thanksgiving guests) and by Nov 14th, it was not delivered and I was fighting for a refund. I was recommended by a friend to check them out and they did not disappoint! I went to Expressions Home Gallery in Irvine and they were amazing and extremely helpful. Since my first call/contact with Cheryl, at Expressions Home Gallery, everything went smoothly. She was very helpful, gave me all the details I needed, what was in stock/out of stock, and time frame to receive the item. The company is very honest and upfront/direct on all of the info. I received great service and she very pleasant to work with. Everything went through as planned, very carefully delivered and arrived perfect!!!! And in time for my Thanksgiving guests to arrive. It is rare to find stores like this today.... I would strongly recommend Expressions Home Gallery in Irvine - honest group of people who care about their business and service, and I will be happy to shop there in the future. They will be the only place I shop in the future. Thank you to Expressions Home Gallery! read more

Kenny is top notch! We purchased appliances from a distance, with Kenny as our "appliance concierge" . He was patient and efficient, and understanding when we had a bit of an issue. He was very quick to resolve the issue and had us up and running the very next day! Would highly recommend! read more

Joanne was excellent. She helped me with a bathroom and kitchen renovation. If an appliance went on sale somewhere else she lowered my price to match. Joanne made sure I got the best price available. She gave me a Spec Book with all the details on my products. The Sink didn't fit (my fault) & she took it back & gave me a refund. No hassle. There was a dent in the dishwasher & she expited an exchange. Joanne even took my calls on her day off. Such outstanding customer service and professionalism. No doubt, I would definitely go to Expressions Home Gallery m, Irvine, again & refer my family & friends. It just makes renovations so much easier & reduces the stress. Thank you Joanne. read more

Fantastic place to go look and buy home pieces. Juan is very responsive and very kind. Easy to work with and very knowledgeable.

Things started out great but ultimately fell far short of our expectations. We were looking for kitchen and bath fixtures and this place is close to home with a pretty good selection. We were helped by Dori Wigger and she was fantastic guiding us through the process and helping us pick out the perfect kitchen faucet ($800+). We completed the purchase and were told we would have it in about three weeks. Three weeks came and went and we didn't receive any updates on the status of our faucet. I sent FOUR emails to Dori and left TWO voicemails over the course of three more weeks seeking status of this order along with questions on some bath fixtures we were interested in). I did not receive the courtesy of a response to any of my attempts. When I called the main number to see if she still worked there, I was told she did. Extremely disappointing that a salesperson would ignore every attempt at communication once the sale was made. We finally received the faucet yesterday - 7 weeks later. I have no issues with the delay in receiving the item, I know that is on the manufacturer and not within the salesperson's control. But I do have an issue with someone who ignored SIX attempts to reach her - that is terrible customer service and they have lost a customer as a result. We still have six more faucet sets to purchase but will be doing business elsewhere due to our experience with this particular salesperson. There are too many options out there and online to waste our time or money with someone that has no regard whatsoever for the customer. I hope the management of this location sees this review and addresses it before they lose other customers as a result. read more

I am a restoration contractor who is doing a project and we had to remove the tub during demo. This tub is very specific and hard to find. I called in and spoke to Dori. She was very patient and knowledgeable with me on the phone trying to figure this tub out. She found the tub at the Anaheim location and the surround at the Torrance location and would have the surround transferred to Anaheim in 1-2 days. Everywhere else I called had a 2-3 week lead time. I appreciate someone who knows what they are doing and have a passion for their work. Thanks, Dori! read more

Forget snooty Fergusons (where salespeople barely look up from their computer screens when you're wandering around, hoping to have someone guide you through the maze of choices). If you're looking for down to Earth, experienced and (best of all) good-humored, zero-pressure customer service, Expressions is the place. I've only visited the Irvine location but decided I had to write a review mainly because Joanne was so wonderfully REAL, totally understanding that I had a whole lot of choices to make without an unlimited budget. I can't tell you what a difference it makes to feel that empathy from the start. All that, and she makes a great cup of coffee! The other salespeople there seem as down to Earth as well. (I can't tell you how nice that is after far too many frustrating trips to Fergusons, where I felt like they practically wanted me to get down and beg before they'd assist me.) The selection is impressive, but not terribly overwhelming. Looking forward to many more visits while we get our remodel done! read more

We just did a FULL HOUSE gut remodel and my experience with Joanne at Expressions was one of the best parts of the renovation! First, prices were same or less than online retailers AND YOU GET FULL CONCIERGE HUMAN SERVICE. A must when dealing with a stressful remodel. There were times when I had to call Joanne for last minute change orders - and she handled with ease and always made sure I was taken cared of. Thank you Joanne for your kindness and patience. read more

Walked around the store for a couple of minutes and the THREE ladies working there did not acknowledge my wife or I. There was another customer standing in the front waiting around as well. We just left and will not spend a dime here. read more

Great prices on quality products and informed sales representatives. Dori assisted us and we were able to take care of all of our bathroom and kitchen faucets orders in one afternoon after having visited other vendors without placing orders. read more

I was trying to find a specific Kohler sink after a previous purchase fell through. Everywhere online said it would be at least 1-2 weeks. I called on Friday to see if they had the sink I was looking for in stock. Jodi was super helpful and said that they had the sink in one of their stores and could have it delivered to the Irvine location by Tuesday. I showed up on Tuesday and walked away with my new sink. Excellent customer service. I would definitely recommend them and give them my business again. read more

We recently remodeled a couple of bathrooms in our home and purchased our plumbing fixtures, etc. from Expressions Home Gallery. My wife is very detail oriented, and was truly fortunate to have worked with Jodi Schinnerer, one of the Showroom Sales Consultants throughout the project. We can't say enough good things about Jodi. Not only is she extremely knowledgeable, but also very patient and accommodating. Her customer service is exceptional, and was truly appreciated. Jodi truly cares about her clients, and it shows. Our remodel project was very successful, and we attribute a great part of that success to Jodi's expertise. We would not hesitate to recommend Jodi and Expressions to anyone. Jodi is world class! read more

My husband and I went here on the recommendation of our contractor for shower faucets. We were greeted by several people when we walked in and ended up working with Jodi. She was extremely helpful and very knowledgeable. She spent a LOT of time with us in the store ... and with me via text and email. Her prices were better than going through Lowe's or Home Depot. Win/Win! Products came in a timely manner and we were SO pleased with the finish look. We would definitely go back here again. read more

My wife and I paid upfront for a full kitchen. got most of the appliances but had not received the refrigerator. Its been over TEN MONTHS and promises after promises and still nothing. So two weeks ago we ask for a refund for the refrigerator and still nothing WOW! GREAT CUSTOMER SERVICE! BURN ME ONCE- NEVER AGAIN read more

We were very pleased with the experience at Expressions Home Gallery! Mary F. was wonderful to work with, very responsive and cared about the outcome of our mini kitchen remodel. We replace all our kitchen appliances and were surprised that the prices were even better than Home Depot and at Home Depot we wouldn't have received such great service. We had a problem with the cook top not fitting which was totally our fault but she took care of it the return and got us the right one. Such a relief considering how stressful any kind of remodel can be! read more

I was recommended to come here by our cabinet man. Mary was very knowledgeable and friendly. We changed our mind a couple of times and each time she sent us the information that we requested. We ordered all the hardware and 3 appliances for our kitchen remodel. This was done about 2 months before we needed them so they stored them until we needed them. About a week before we needed them she found out the the main faucet hadn't come in. She took the one from the showroom and delivered it to us herself on the day we requested since another one wouldn't be delivered for 4 weeks. Thank you! read more

EXCELLENT. The customer service is TOP NOTCH. I was so pleased with them. I was looking for a specific bathtub. I couldn't find it anywhere all over OC. And I called them. They didn't have it in stock, but found their closest store who did have it in stock. Ask for Jodi. read more

Navigating the Home Depot website for the right kitchen sink was overwhelming and the in-store help wasn't cutting it. I decided to try a 'designer showroom' featuring Kohler kitchen sinks so I could understand how to properly measure for my small galley kitchen. I thought it was going to be a limited selection, with a fussy or snooty sales person and sky high prices. All I needed was a kitchen sink for my 1964 condo. All I wanted to do was swap-out my old sink for a new cast-iron under-mount for my new counter top. I live on a budget and can't afford to make expensive mistakes if I measured wrong. Within a minute, the receptionist introduced me to Kenny Mach who took time to listen to my concerns. He pulled out all the stops for me. He showed me how to properly measure, demonstrated what the various under mount sinks looked like underneath the installed displays and went over numerous options for me. The kicker? It cost less than Home Depot. No joke and the whole truth. I got qualified personal service and it cost less than Home Depot. I'm not a big Yelper, but this place should be considered seriously for your home design or home improvement project for kitchens and bathrooms. Yeah, they have a beautiful design center with amazing products, but it was the technical skill of willing consultant combined with the more than reasonable competitive pricing that made the final sale. Don't let the high quality product line scare you off, this is a business for all homes, grand or modest! This was a nice surprise; but, an even greater value in product and expertise. read more

I'm not giving a 1 star because at the beginning of selecting our purchase, Christina was very helpful. However, it's been a disaster since. Never order from this company. Ordered in May and explained we needed product in July. "No problem, we will keep it in the warehouse when it arrives and deliver it when you call us". When I called . It's somewhere else. "just now getting on a truck". Our trim was given to another customer because "it was in the warehouse too long". So, I had to cancel the order and purchase elsewhere. I had them overnight the one thing they had and ask for a refund. I've waited two weeks for my refund. After getting the run around with 3 people, I disputed with my credit card. Now they want to help resolve. Really? They still can't issue refund because now they show a pending order and need to cancel it. I told them to get their **it together. They must have two customers with the same name because I never ordered anything AND last week I had a delivery guy show up at my door to pick up a faucet I never ordered, paid for, or got delivery. They are so messed up there that even the customer rep, Dori, even said that if this was her she wouldn't do business with them either. read more