I just love this store and all the employees who work there. I am in there a couple of times a week at least with my various projects. Lately i went in with my granddaughter's scooter as it needed a new bolt. Josiah was assigned to help me with this small project. He was amazing. He knew which bolt it needed right off the bat. Not only did he provide the new bolt, but checked all the remaining bolts on the scooter and rode it around the parking lot to ensure it was safe for my granddaughter. I really appreciated his help! Employees like this keep me coming back to ACE. read more

Staff is very unfriendly and crabby. Seems like a lot of semi-retired staff that don't want to be there. They probably don't live in the area and treat the local neighborhood folks terribly. Buy on Amazon instead it's cheaper and a nicer experience. read more

I'm a local realtor, and I came into Crown Ace looking for a way to fasten a "For Sale" sign to a metal post. I figured it would be a quick find, but after walking the aisles and coming up empty, I was about to give up when Tony approached me and said, "Looks like you need help." He was incredibly kind and calm, and even though I wasn't sure there was a solution, he said, "Let me take a look." Within seconds, he had a plan: "You need a hole here, a hole here, and these two screws to secure it." I told him I didn't have a way to make the holes, and without missing a beat, he said, "Don't worry. I'll be right back." A few minutes later, Tony returned--with my sign in hand, perfectly drilled. He then matched up the post, found two screws that fit just right, and personally screwed them in himself. When I asked him what I owed, he smiled and said, "Just 25 cents for this part and 16 cents for the screws." I was honestly blown away. His generosity, problem-solving, and genuine kindness made my day. It felt like a small blessing from the Lord, and I'm truly grateful. Tony, thank you. You didn't just help me--you reminded me why I love supporting local businesses. You went above and beyond, and the least I can do is leave a five-star review. read more

Crown Ace Hardware - Hardware Stores Near Me - Newport Beach, California

Been here 100 times because it is 1/2 the distance as to Home Depot...all I needed was ONE simple key copied...door key Seriously, $11.00....absurd read more

Horrible experience buying a grill. Ordered on Ace Rewards site and it showed assembled grill and said pick up in 15 minutes. Called to arrange pick up, told it's $80 to assemble and 65 to deliver. Went to Lowe's and bought it ready to go. Never again for Ace read more

Just had the worst experience with "Doug" in this store. He had his ACE red jacket on, so I knew he was an employee. I walked into the store to have my keys duplicated and ran into this white-beard man near the entrance. I said," where is the key counter?" He replied, "that's a very good way to say good morning". He then pointed to the corner and said, "that's the key counter Mr. polite". On the way he asked, "where did you go to school" ? I was furious at that point, so I said, "I never went to school" and he replied, "that's apparent". His comments were all rude and unnecessary. Rudeness has no place in business. Next time you go to this ACE and if Mr Doug the white-beard man is around, run run. Run away from his insults. read more

I went in while on a training bike ride with my Bike MS Team, A-Team Amigos, needing a nut & lock washer for a seat bolt. The extremely helpful associate, very tall slender gentleman, knew where to locate the fastener, asked if I needed steel or stainless steel, then pointed out a locking nut to avoid the need for a separate washer. He also loaned me the wrench needed to install the nut, which BTW only cost $.79. This allowed me to have a properly mounted seat for the last 15 miles of our ride today. A totally awesome experience at this Crown Ace Hardware store! read more

Every time I come to this m Ace Hardware someone greets you and asks how they can help. Excellent customer service. Today Toby helped me. He was very friendly, helpful and knowledgeable. I appreciated him going above and beyond the call of duty. Then Christian checked me out. He was also very friendly and helpful. Overall, this store reminds me of how customer service needs to be. You can't find this kind of service at Amazon or Walmart. It is so worth your time to visit this location for all kinds of needs. read more

Ace saves the day again!! Absolutely the nicest staff there but a special shoutout to Elizabeth--she went out of her way to track down exactly what I needed and double checked to make sure it was at the store-it was !!! Why doesn't everyone come here for everything ?? What a great way to start the day !!! read more

want to give a big shoutout to charles who helped my boyfriend get the screws in his license plate out -- charles was SO friendly and SO helpful!! he really saved us :) everyone else in the store was very kind and overall it was a great experience! read more

I just had the worst experience I have ever experienced in a retail store. I went to Ace Hardware to buy some paint and painting supplies. I asked the older gentleman behind the paint counter to assist me with paint and he ended up screaming at me within 5 inches of my face at the top of his lungs. I asked him to stop screaming at me and finally a manager came over but I left the store shaking and I would not recommend that anyone go into the store unless you want to be verbally Assaulted read more

This store has a manager named Karolyn. She's extremely knowledgeable kind and always smiling. I strongly recommend if you need anything to go to this store. The people actually who work here are also very nice and very helpful. Karolyn has gone out of her way to help me. She is great. read more

Had to run up to a hardware store to get glue to repair the sole on a shoe. I don't use glue often so I was standing in that section, probably looking confused because of the wide selection. A young employee named Karolyn asked if she could be of help. She very patiently listened to what I needed and why and then described the various products she though would do the job. When I made my selection she told me of things to be sure I did to ensure a good repair. Outstanding level of service for a relatively small one time purchase. read more

I ran into a snag and needed some keys made. I ran over to my local Ace and Theresa was kind enough to help me at closing time cut some keys. Unfortunately they didn't have 1 of the keys that my main reason for coming to the store was for. But, she was very pleasant and guided me to the local locksmith. Always a pleasure doing business here at Crown Ace Hardware! read more

This upscale shopping center in Newport Beach may be the last place she would expect to find a well stocked Ace Hardware store with knowledgeable staff, but I will say that I am very impressed with this location and how they have a very wide variety selection just about everything you need for your house they are so helpful just as a commercial says. read more

The STAFF are friendly, helpful and even appear to know the locals by name. I lived in some smaller towns growing up so I appreciate that kind of charm. When I lived in Burbank many, many years ago I used to frequent an Osh or an Ace and liked the vibe there as well. It just feels and looks different than a big box store and that is a good thing in my book. Fortunately they were one of the only stores that had the spray paint in stock that I needed for my project. The pricing was definitely not the best here compared with others and I could have saved significant money but the convenience and "having the merch" won the game. Truth-be-told I do not have money to burn so I will still have to price shop at the various retailers I shop with but I love the layout and the feel here at the Crown Ace and look forward to coming back. read more

Uncle Doug is a keeper!! He makes every trip to your store a delight. His humor and whit is fun.

I always have the best experience here. They are so helpful and honest and knowledgeable. Yesterday I spent 2 hours at Home Depot mainly because I was waiting to get help. And never got competent help. I was miserable. I came here and within minutes I was greeted and helped for by Ed. He's Competent kind helpful. Staff is great but Ed has been particularly helpful. Highly recommend this place it's like the old-fashioned neighborhood store with all the modern products. read more

We visited Crown Ace this week in search of a key fob solution. The key expert, Curtis, was so helpful and patient. He tried several solutions to no avail, but instead of abandoning us, he enlisted the help of Marty, another employee with lots of enthusiasm and professionalism. Marty must have spent about 25 minutes working with us to fix a ridiculous fob issue. Both employees were courteous, polite, and super smart, but additionally they were knowledgeable and absolutely determined to resolve our issue. I couldn't recommend this establishment more. Even the cashiers were well-informed. read more

Amazing store, amazing customer service! Have been a customer for many years and am always so impressed with all of the associates; everyone is beyond kind, knowledgeable and professional! Went in today to purchase a new vacuum. David helped me pick out a new one and even assembled it for me..... beyond kind! Cashier Elizabeth especially friendly too.....My go to hardware store! read more

I needed some screws for my scooter, and I swear - the manager here found the screw I needed on like their first try, its wizardry knowledge for sure! Was able to stop all the rattling on my scooter :) read more

Went to check out today around noon. Lady and younger kid at registers doing nothing. Lady told me go to him. Great service. So I went to him just like she said in her own words. Kid was worthless at the register. Put the receipt on the item that was way back on the counter and then just gave it a shove which did not move to My direction. Typical company hiring worthless employees that could careless about anything but collecting a worthless check. Makes Ace look even worse. read more

They are more expensive than Home depot but they have most of the stuff you need for weekend projects. Their people are extremely helpful and go out of their way to make sure you are taken care of. Great place to shop to give that local business your $$$ read more

I have been a customer of this Ace Hardware store for more than a decade. Unlike the big hardware stores, the staff is professional, informative, and really cares for the customers' needs. They are true hardware experts with an American spirit! read more

Had a great experience originally but now there is an issue with my grill and they are pretending to not have me in their system despite emailing me constantly. Just want a receipt that I can send to Weber but Tricia was no help. If I am not in their system. why do I receive constant marketing from them? So disappointed in Ace service. So disappointed in Ace as I used to be a fan of them read more

Best experience! Ty is excellent, knowledgeable and helpful. Thank you for helping me with the light bulbs and answering all my questions.

Huge shoutout to Tom for his professionalism and knowledge. I was in a bind and he found exactly what I was looking for. 10/5 stars.

Friendly, helpful employees and manager. Very good selection of merchandise. Organized, clean store. Private parking lot with enough spaces. Does not have designated parking for curbside pickup. read more

Crown Ace is my go-to hardware store. Never disappoints. No matter the size. I go to Newport Hills and Huntington Beach at Magnolia / Adams. Professional staff. Great selection of quality products. Highly recommend checking out any of their 22 stores. read more

Was here last week & was assisted out by TY who was extremely helpful in helping me with that I needed for a project I was making. He was patient & really interested in aiding me with what I needed for it. Had a great experience & he definitely was a huge help to me. read more

Ace Hardware is a place that really won me over. I have been to 3 in S Cal and every one of them are well staffed with people that really want to help and know their stuff. Nice seeing a smaller competitor vs Home Depot and Lows leveraging great customer service to stay competitive read more

It's people like Jennifer at Ace Hardware that keep me coming back there. It far surpasses any other hardware store. The customer service, and the individual attention are something you just don't find anymore. You can always find it at Ace Hardware - Every. Single. Time. read more

Thank you thank you for helping me during these torrential rains! I got a sump pump hose and I am so happy the employees taught me how to use it all . Saved me thousands of dollars in flood damage due to the sump pump!!!! It has been stressful morning but I went in bright and early and they helped me. So happy ace is close with a great selection and helpful staff read more

Dan is so awesome he went above and beyond for me to help me with a project. There is always great customer service when I go in Ace

This hardware store is small but the staff is knowledgeable and helpful. It's always nice to have a local hardware store so please go and support it. read more

I've always loved this ACE Hardware store mostly because of the employees. As a woman I've found that I'm not taken seriously at Home Depot...once when I walked into HD to get a masonry bit for my drill I was greeted with "hello ma'am, can I help you find something today? Cleaning supplies?" Therefore I prefer going to ACE or Ganahl where I'm treated respectfully but my most recent experience at this particular Crown Ace Hardware was one for the books...one of those encounters that will probably make me smile years from now and reminded me how much I love people. My dryer wasn't working. Halfway through a mountain of laundry after a week long ski trip (family of 5) it stopped working. It had power but wouldn't start. The door switch and plug was fried ...the switch was easy to find but it plugs into a plastic housing that holds 5 wires which can't be purchased on its own- you have to buy this huge multi wire harness for $170 which was on backorder so I cut the housing off and took it apart so I could figure out a way to connect the wires directly to the switch. I drove all over Garden Grove to various parts stores but what I ended up with didn't work. I found some different connectors (actually disconnects) online and decided to look for them at ACE. I got there an hour before closing and was greeted by Charles "hi. Let me know if we can help you find anything" I usually like to try to locate things on my own but decided to try him out in case he had any ideas I hadn't thought of. I quickly explained to him what I was working on, the issues I'd run into and showed him pictures of the burned and disassembled pieces. I could tell he was unsure and a little nervous about what I was planning to do, as I am not an electrician or a contractor of any kind but he was also somewhat bemused by me and my enthusiasm. After chatting for a bit he began to relax and got excited about my plan to MacGyver my dryer situation and soon he was all in. He got out his amp test meter to figure out what was what on the new switch, he was googling YouTube videos to see if I could possibly bypass it all together, he helped me sort through different connectors to determine which ones best fit the plug, he brainstormed the best way connect the wires while ensuring they didn't touch...he was fully invested and it was closing time! I purchased the 2 different types of disconnects we decided on and some shrink tubing and he wished me luck several times and made me promise to come by and let him know if it worked...and IT DID! Within 20 minutes my dryer was up and running and I can't wait to go in tomorrow and show Charles the picture of my handiwork and the video of my dryer starting right up! read more

Crown Ace Hardware - Wires connected directly into door switch by splicing wires into spade disconnects and insulated with shrink tubing - Hardware Stores Near Me - Newport Beach, California

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Love my local Ace Hardware store. The gentlemen that work there are always super helpful, especially Dan! I was on the hunt for some specialty screws and after 15 min of good searching he was able to find them. Really nice guy and has good jokes too! :) read more

Awesome staff, awesome pricing, great selection. I much prefer coming here to Lowe's or HD if I can.

Best Ace store in Orange County! Wide selection and amazing service. Store was beyond clean and was helped by Ty. He helped me out and knew all the answers. He's very knowable with everything in the business and should run the store read more

Can't say enough great things about Kain who assisted me to locate and purchase a few items I needed to complete some home projects. Kain is well versed on customer service, friendly, knowledgeable, and efficient. I received 5 star treatment today- would definitely shop at this Ace Hardware location again!! read more