I wanted to take a moment to recognize Gio from Home Depot corporate in Orange County for going completely above and beyond. We met Gio while she was in the middle of a group training with at least 20 Home Depot employees and managers. She absolutely did not have to stop what she was doing, and it would have been completely understandable if she simply pointed us in the right direction or asked someone else to help. Instead, Gio immediately stepped away from the group and personally helped us find the electrical items we needed. What stood out most was that she did it with a great attitude, patience, and genuine willingness to help -- even though she was clearly in the middle of something important. That kind of customer service is rare. She represented Home Depot incredibly well, not just as an employee, but as someone who clearly understands the value of taking care of customers in the moment. It made a big impression on us, and I hope this compliment makes its way to her leadership team. Gio is exactly the kind of person who makes customers remember a company in a positive way. Home Depot is lucky to have her. read more

Home Depot is a place I genuinely love and rely on. I come here for everything around my home, from tools to propane tanks to even our Christmas tree. It is consistently well stocked and makes tackling home projects a lot easier. Having a Home Depot in this location is incredibly convenient, and I am very grateful it is here. read more

The Home Depot - Nurseries & Gardening Near Me - Costa Mesa, California

I could say A LOT about the 120lb washer I ordered new online arriving used, dented, and leaking, but the truth is I'm just grateful the manager, Curtis, understood my predicament and took the intiative to make sure I got the help needed to send the 120lb washer back as soon as possible. Thank you Max for the followup and a HUGE thanks to Louie and Randy for driving over and bringing the washer back with such a great attitude. We should all be glad to know such great service is here in Costa Mesa. read more

I just got home from Home Depot. On a Friday at 4:30 2 associates were too busy working on a computer to help me. I was ready to buy a front loading washer, dryer and microwave. When I got to the appliance section two guys were working on a computer, so I walked around the area for 5 minutes. They clearly saw me but made no effort to ask if I needed help. After 5 minutes I asked if anyone could help me the young guy pointed at the old guy. The older guy seemed annoyed and said "give me a few minutes. Needless to say, I walked straight out. I'm not going to beg someone to help me buy $3000 worth of appliances. Normally this location has great customer service, I will not be buying from them. read more

Everything you'll be able to find for any projects. Workers are helpful and layout is pretty big compared to others for finding your items

NEVER GO HERE THEY LIE. I was parked in the Veterans parking, some loser stole my copper, I called the manager (Monday 4-20 11am) told him if I could see cameras, he said need a police report, I waited 90 minutes CMPD never showed. The manager said he would credit me the $65. I went today 4-1-26 11am asked John at the pro desk He said we don't refund for theft. I said manager said they would The manager also denied. I'm a veteran contractor spend over 125k a year here and they refused to help me find the crooks. I signed up for LOWES pro account, got my conduit at a discount they made up the $65 difference. Lowes on VonKarmen the best. ​ read more

Dave was such an amazing help! He came up to us and asked if we needed any help and helped us got all the supplies we needed to fix our sprinklers. Amazing customer service! read more

I had an excellent experience with Blake at Home Depot. I came in looking for a digital tape measure, and although I didn't see any in the tape measure section, Blake went above and beyond to help me. He was professional, friendly, and greeted me with a smile even though I could tell he was already in the middle of another task. Not only did he direct me to the correct end cap where the digital tape measures were located, but he also took the time to help me choose the ideal one for my needs. I really appreciated the fact that he put customer service first and made sure I left with exactly what I was looking for. Thank you, Blake, for delivering outstanding service--it truly made my visit a positive one! read more

The Home Depot - Nurseries & Gardening Near Me - Costa Mesa, California

It's very convenient to have a such big and nice Home Depot in the area! We got to grab some tools for the home and car! Keep up the good work! Cheers read more

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I want to file a serious complaint about my recent experience at your store. What happened to me was humiliating, unprofessional, and felt like outright racial profiling. I went to pick up a water heater that my wife had already purchased online, and it was confirmed as ready for pick-up. When I approached the customer service counter, the young lady helping me (employee ID KAF2A16) already had an attitude. Still, I stayed polite and went to get my water heater. I even asked her directly if I needed any paperwork before leaving with it, and she told me, "No, just go ahead and walk out through this door." As I was about to load the water heater onto my truck, an employee named Tracy suddenly came running out, yelling at me in the parking lot, demanding to show her my receipt She caused a huge scene in front of everyone, as if I was trying to steal something. I explained to her what customer service had told me, but by then the damage was done. This was completely embarrassing and degrading. I was treated like a criminal, all because I followed the instructions I was given. It felt like I was being profiled and singled out, and it made me feel extremely unwelcome in your store. After this experience, I will never shop at this location again, and I will be sharing what happened with others. No paying customer should ever be treated this way. read more

The Home Depot - Receipt - Nurseries & Gardening Near Me - Costa Mesa, California

An associate by the name of Jim knew exactly what kind of battery I needed when I showed him my garage door opener. He also showed me how to use this device myself. I can't thank Home Depot enough for hiring people of Jim's caliber. Great customer service! read more

Wide selection of merchandise. Polite, attentive staff. Unfortunately, they cannot cut a triangular prism out of wood. Too bad they couldn't point me to another store or service that can. Their key copy machine couldn't id and duplicate my mailbox key. The machine didn't offer recommendations or alternatives to compensate for its inability to duplicate the key. I left disappointed that both of my needs weren't met. read more

This store has the best garden center. It is merchandised so well and has really high end things, I've basically done my whole front and back yard from them and I always get compliments the manager I forget her name who has been there forever Alwyas helps you and tells you what works! She's great read more

I absolutely despise going to Home Depot! I avoid it at all costs. That being said, this morning, I was taken by surprise when one of the employees, Jim, saw me struggling to grab some bins, and offered assistance. Not only did he offer me assistance, but he showed me patience, kindness, as well as other options! Thank you Jim! read more

This review is just about the Garden Center. Hands down the best Home Depot Garden Center in So Cal. Julie makes sure it's always fully stocked with beautiful, well priced & unique plants. She's very knowledgeable & helpful! Several huge landscaping design jobs later... still a happy customer! read more

I feel like I need to share the wonderful experience I had at the customer service at the home Depot on harbor boulevard Costa Mesa this morning ! I was buying some fireproof waterproof safety boxes they were very heavy...m This cashier called Ernie went out of his way to help me with the heavy boxes scanning prices and offered to carry them to my car! Very kind. he helped me get a home Depot refund and a store credit very professional and efficient. What a great experience!!!! read more

45 min to pick up a shed that was said to be ready online. Girl said I was being helped then just dipped off her shift. It's almost comical how much these people don't give a shi read more

I have been a loyal Home Depot customer for years, but my recent experience with the rental department was by far the worst customer service I have ever encountered. What should have been a simple truck rental turned into a frustrating, disrespectful, and unprofessional ordeal, primarily because of the way the manager, Rayan, handled the situation. At pickup, the staff was not particularly friendly, but I let it go because I just needed the truck. The real problems began when I returned it. The drop-off area was chaotic with too many customers waiting, and instead of managing the line fairly, an employee allowed another customer to cut ahead of me. This lack of order was already frustrating, and I know the cameras in the store would confirm exactly what happened. When it was finally my turn, the employee checking me out (Mike) took an unusually long time to process the return. After the delay, he told me that the truck was fine but claimed it "smelled fishy." This was completely untrue. The truck was clean, I even had pictures of the interior, and there was no odor whatsoever. I asked to speak with the manager, and that is when things escalated. Rayan, the manager, said over the phone that he didn't want to talk to me and didn't want to come over. Only after the employee insisted did he reluctantly show up. When he finally came out, he was shockingly rude from the very beginning. He didn't greet me, refused to provide his name, and dismissed my concerns entirely. When I directly asked him his name, he ignored me. When I lightly tapped him on the back just to get his attention, he immediately tried to flip the situation on me by questioning why I touched him, instead of addressing the real issue. I even asked about the store cameras to prove that the truck was clean and that nothing inappropriate happened, but he had no interest in resolving the situation fairly. What upset me the most was not the possibility of being charged but Rayan's attitude. He showed zero professionalism, no willingness to listen, and acted as if he had already made up his mind regardless of the facts. Even when I offered to clean the truck myself, he dismissed me and said he would charge me "no matter what." That is not customer service -- that is arrogance. To make matters worse, Rayan spoke to my colleague in a disrespectful and discriminatory way, simply because we were speaking in another language. That behavior is offensive and unacceptable in any workplace, especially at a company the size of Home Depot. This experience was not about the money -- it was about the complete lack of respect, professionalism, and accountability shown by Rayan and the rental staff. As a long-time Home Depot customer, I am appalled by this treatment and will seriously reconsider doing business here in the future. read more

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Terrible customer service and delivery I've been talking to reps for 4 hours to just have them come back and move it - 3 to 5 days terrible service read more

The Home Depot - I can't get my car out of my carport just dropped It off and left - I can't even move it - Nurseries & Gardening Near Me - Costa Mesa, California

I had the most awful experience they charged my card 3xs because their system kept crashing now I'm out money and when I asked what I could do I felt dismissed and they didn't even care, I tried to show them my transactions on my phone on my bank account right then and there I pulled it up they refused to take a look,I spoke with Mina and Jaqueline I should have asked for a manager, I got one refund but I took screenshots of everything I will wait until Monday to see if my charges go through since they're pending. I am very disappointed in how this was addressed. read more

The Home Depot - Shows a refund and also another transaction pending I will wait until Monday to get this fixed. - Nurseries & Gardening Near Me - Costa Mesa, California

When it comes to renting tools at Home Depot, last minute and is inconvenient as possible in the middle of a job. I am not excited to arrive at this location. I've never been to in the city..... that being said thank you again Jake it's the tool rental department for helping me out and being nothing shy of professionalism at its best along with personable and understanding my difficult situation. I wish I had two more arms so I can give this place four thumbs up stars. Have a nice day. read more

I came to buy a 50$ ish item and my daughter forgot the item as we're walking out I had receipt and proof of purchase, came back to explain the situation & the employee's said they checked the camera and it seem like my toddler walked out with it, I asked to see the footage and they denied if that were true why not show me the footage of us walking out with the item? It's unfortunate that I had to leave without my purchase. read more

My interaction with the blonde lady in the line for the pro sales was definitely very rude even the other customers were also taken back by the way she was speaking to us just because we couldn't hear her read more

Lazy staff, man. So, I get the whole "do it yourself" thing, but when you go to a store, there should be some level of customer service/ help available. I came here for an air conditioning unit, and as most of us know, these things are super heavy!!! Found the air conditioning on isle 12 (I believe it was) and looked at the options. There were some window units and the portable ones with the hoses. I picked out the one I wanted and then asked an employee for help. The employee told me "You can grab a cart and bring it over here. Then I will help you put it on." Ummm okay. Excuse me sir, you can't go get the cart for me, and load this thing for me?? I don't understand the point of hiring all these men to work at Home Depot, if none of them are willing to help you with the big, heavy items. That just seems lazy. I came back with the cart and that guy was gone. Cool bro. I guess I'm lifting this thing myself. Ridiculous. The customer service is terrible. This is probably one of the worst Home Depots I have been to. read more

Don't bothering returning items here. The staff is not only incompetent. But the customer service here has shot down tremendously. Very disappointing and discouraging when the "managers" of the returns department is snarky, rude and unwilling to help a customer figure out the issue. Purchased 5-15-25. They can't even overwrite their own system. Hilarious. read more

I had an emergency with a leaking toilet on Tuesday and ran into Home Depot to frantically buy a new one. Lucas came right over to ask if he could help me. I was so relieved when he told me he would take me to the check out and load the toilet in my car! What great customer service. Lucas and Evr loaded the car and I was on my way in less than 15 minutes! Thank you for your excellent attention to customer service Lucas and Evr! read more

Home Depot reached out and said to follow a link to assist with my "concerns" and the link was invalid. When a major company reaches out and provides a response online and the public sees this, of course they assume they did right by the consumer and it shows they care about the people who spend money there. But this link was invalid and led to nothing, nobody reached out. I would like to also point out it wasn't a concern I had it was a f****** problem. read more

I had an outstanding experience at the Costa Mesa Home Depot on Harbor Blvd, thanks to an amazing associate, Courtenay, in the closet/lumber department. It can sometimes be a challenge to find someone to help you--especially with the size of the aisles and the limited staff--but she was so approachable and took the initiative to ask if I needed assistance. I didn't feel like I had to hunt someone down. Her kindness, willingness to help, and incredible knowledge turned what felt like a discouraging task into an easy and seamless experience. She made me feel valued as a customer and brought a level of warmth and hospitality that's hard to come by these days. She's a true rockstar, and I sincerely hope management recognizes her for the incredible work she does. Thank you for making my day so much easier--I left with a smile because of her! read more

I want to give a special shout out to Don Raymond in flooring. I came in with my husband to get some patio turf and had such great experience! Don was an old school expert and was knowledgeable in so many areas. We enjoyed talking to him and the cutting process was interesting to watch! Employees like Don are hard to find, and nice to come across. read more

Home Depot pitched us and sold us on a beautiful kitchen with a FIVE (5) day job with a quote of almost $23,000. What we got was a terrible job by the 1st crew of 5-6 men, that required a complete tear down by the 2nd crew of 1 man, who stated to us, "THEY DIDN'T FOLLOW THE PLANS". This cluster of a job took up 8 days and another 5 days for the correction. A massive inconvenience that required I EMPTY out my cabinets & PUT EVERYTHING back..... TWICE. After the 1st crew Home Depot & Acedo Builders sent was Jose Sandoval of new Vision Home Improvement Inc. License: #1119528, 323-807-1324 who managed the a crew of 5 or 6 men, left we discovered many issues: DOORS: -Wrong size hinges were installed causing doors to swing wide open hitting wall, hitting each other, hitting fridge. -Several side by side doors didn't align. One specifically was visibly lower that the rest. About ¼ inch off. -The gaps between doors were off. Narrow at the top and wider at the bottom and visa versa. Several doors were installed crooked. One door had a sharp corner edge. Looked to me like it may have been dropped. DRAWERS: -TWO sets of side by side drawers were hitting each other when in the open position. HANDLES on Doors & Drawers: -were installed crooked - Both Vertically and Horizontally. (A handle was installed where plans didn't require it - in front of the sink) APPLIANCES: Were left uncovered - Dust, Debris & Goop left behind after crew left. -GOOP DROPLETS & dust - goop & dust was dropped all over top of fridge, stove top handles, microwave, and wall. STOVE: -knobs were NOT covered up - Now I'm experiencing issues with front right burner. - When set to LOW, after a bit it goes to HIGH on its own, starts to burn my food, and does not turn off when I turn the knob to OFF position. Turning it off now requires spinning the knob around and around until it finally turns off (have VIDs) WASHROOM DRYER: -Machine got pushed too far back into the wall and kinked the gas line. - Found out about the issues the next day when I tried to do laundry and what takes 20-30 min to dry was not dry after 2 hours. (have PICS) CABINET GLASS DOORS REPLACED: -4 doors w/ glass were changed to solid wood/material - But shelves were not installed on one of the cabinets - rendering the cabinet useless. CABINET SHELVES/WALLS/CEILING - Dust & Debris left everywhere. COUNTERS/APPLIANCES - Dust & Debris left everywhere. HOLES - holes were left in frames where old hinges were removed because new holes were drilled to install NEW hinges in new location. (Now they just look tacking and unfinished with holes) PIECE OF WOOD CUT SHORT - a 90 inch long strip of wood - at one end was cut short, about 1/4 inch too short and the gap was filled with white calking, and at the other end a extra piece of wood (like a tail) was not cut right and not even sanded down. I was left with 4 projects. -Repair our burner -Paint the wall panel -Clean all walls of dust -Patch up or replace the chipped tyle FOR RECORD PURPOSES I TOOK DETAILED NOTES & PHOTOS EVERYDAY DURING & AFTER BOTH CREWS LEFT OUR HOME. The 1st crew did come back a few times to address some of our issues, but in the end it was too many to fix. I complained for weeks being we felt at least 90% of the job would need to be redone. I called and emailed many people trying to get the ear of a supervisor and finally after 1 month a supervisor Leigh Keller made time to come inspect the job. She agreed that not just 90% of the job needed to be redone, but the ENTIRE job needed to be redone. And with that a 2nd date needed to be scheduled. The 2nd crew fix everything, but we are still left with some damaged areas. After the 2nd job was done we felt HD should compensate us for the massive fail and inconvenience they caused us. And the many emails & calls we did we receive a letter from Home Depot Headquarters in Atlanta GA, offering us a compensation of $1,000 for the "delay, disruption & frustrations" we dealt with, BUT it required us to sign a "Settlement and Release Agreement" that would require us to 'refrain from publishing, to the public or privately, thorough the internet or any other means of communication', So we chose to DECLINE signing any agreement, as I would rather not be silenced and share my story to make the public aware. People with whom we dealt: -Max Russo, Sales Consultant -Joshua Rosales - Installation Specialist -Nick Acedo Builders - Dispatches crews. Never ever heard from him directly. -Acedo Builders sent Jose Sandoval of New Vision Home Improvement Inc., License: #1119528, 323-807-1324 who managed the 1st crew of 5 or 6 men. -Cassie Daringer, HDIS interior coordinator - Hard to reach. Wasn't much help. -Leigh Keller, District Installation Manager - After 1 mo came to see the bad job done. -Paul of NICASITO BUILDERS (2nd crew of 1 man) With that said, if you are considering using Home Depot's Kitchen Refacing services, proceed with caution. Good luck! read more

This is just one of many unfriendly to contractors on Sundays. They make you get a lumber cart in the parking lot, then make you walk to the main entrance. Then make you walk the total length of the building to lumber. That's not even the worst part. The worst part is trying to get Lumber through their new checkout line dumbest thing I've ever seen in my life. even the people there are dumbfounded by the stupidity of Home Depot executives not contractor friendly at all. The only reason they're getting one star is because I can't give them a zero. read more

Employe: Doug Ching Store #6664 Dept 28 Doug was incredibly helpful and knew right where everything is in the store. I normally don't write reviews, but today I couldn't pass. Doug went above and beyond making sure I felt welcomed and well taken care of. I've been to the store many times but never have come across such a wonderful experience with an employee saving me time wandering around the store. Thanks, Doug! read more

I'm a handyman I am at this location every day. Home Depot needs an overhaul! The bathroom stink like cat. All the employees are super nice but the employees in the Paint department have an attitude problem for some reason and today one of the guys smelled so bad I had to step away. Every time I want two by fours I have to pick through there for 10 minutes just to find two good boards. Not exaggerating I had to pick through 20 boards to find three good boards. Do better! You're the number one and biggest home improvement store in the world! read more

I came a few weeks ago to return some plants. Usually I get some friction from customer service; this time was totally different. The nicest gentlemen helped me with my plant returns, the experience was so pleasant. Thank you Allan K for your professionalism and genuine care. This guy belongs in upper management. read more

Worst run Home Depot I have ever been to. Go to any other location or Lowe's. Just left at 6pm after the Assistant Manager named Milo told customers in the Lumbar section if they want help they should come before 4pm when real people shop. Poor lady just needed a couple pieces cut for a kids project. Milo said he didn't have authorization to cut wood. As the top person at the store. Was a real jerk and clearly his management style affects the store. Guess you can't have a normal day job and shop at Home Depot. Don't go. read more

This Home Depot is one of the largest in our area. They usually have what I need for home products and solutions. Most of the staff is polite and helpful compared to other Home Depots I've been to. read more

We got all our household supplies today, very big store very friendly store. Ample parking. Great plants. This is one of the few stores that is not dusty! And it was cool inside. read more

The Home Depot - Friendly employees knowledgeable too - Nurseries & Gardening Near Me - Costa Mesa, California

I go to all the Home Depot's around Orange County they all are very consistent. Lots of great plants and flowers very reasonably priced.

this is not a bad review for Home Depot itself, but for the delivery service. They showed up at my door at 7 AM. They were delivering a super heavy box and as a single woman I asked them if they could just leave it in the garage. They said they could not and left it on the sidewalk outside of my house expecting me to be able to lift or drag this thing to where it needed to go. I wasn't asking them to move it inside the house or to an unreasonable area. I explained to them that I could not move or lift this box. Could they please just roll it a little bit further and drop it in the garage and they would not. They were completely rude and I would never use them again. read more

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I bought a fridge on 11/30/25 at the Costa Mesa location. It was supposed to be delivered on 12/04/25 but they rescheduled it until the following week. was very disappointed because my old fridge stopped working and I didn't have anywhere to put my food so I had to store it in a small cooler. It was a very overwhelming situation so I decided to come and talk to one of the appliances team members at Home Depot. Her name is Darlene. I explained the situation to her and she made so much effort and started making calls so they can push the delivery to an early date but it was impossible due to the delivery department having some unforeseen shipping delivery but instead she suggested someone on the phone to give me a discount and once they were able to deliver, they were going to give me a compensation thanks to her. I recommend going to Darlene when looking into any appliances. She is such a respectful and kind person and she gives HER BEST to explain and gives a 100% GOOD CUSTOMER SERVICE. She goes above and beyond!!!!! I was very satisfied with her in every way, I give her 20+ stars. If manager can nominate her the employee of the year that would be AWESOME!!!! :) :) :) read more