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    The Home Depot

    2.9 (402 reviews)
    Open 6:00 am - 10:00 pm
    Updated over 3 months ago

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    Brad W.

    I had an excellent experience with Blake at Home Depot. I came in looking for a digital tape measure, and although I didn't see any in the tape measure section, Blake went above and beyond to help me. He was professional, friendly, and greeted me with a smile even though I could tell he was already in the middle of another task. Not only did he direct me to the correct end cap where the digital tape measures were located, but he also took the time to help me choose the ideal one for my needs. I really appreciated the fact that he put customer service first and made sure I left with exactly what I was looking for. Thank you, Blake, for delivering outstanding service--it truly made my visit a positive one!

    Andrew W.

    It's very convenient to have a such big and nice Home Depot in the area! We got to grab some tools for the home and car! Keep up the good work! Cheers

    Receipt
    Solo H.

    I want to file a serious complaint about my recent experience at your store. What happened to me was humiliating, unprofessional, and felt like outright racial profiling. I went to pick up a water heater that my wife had already purchased online, and it was confirmed as ready for pick-up. When I approached the customer service counter, the young lady helping me (employee ID KAF2A16) already had an attitude. Still, I stayed polite and went to get my water heater. I even asked her directly if I needed any paperwork before leaving with it, and she told me, "No, just go ahead and walk out through this door." As I was about to load the water heater onto my truck, an employee named Tracy suddenly came running out, yelling at me in the parking lot, demanding to show her my receipt She caused a huge scene in front of everyone, as if I was trying to steal something. I explained to her what customer service had told me, but by then the damage was done. This was completely embarrassing and degrading. I was treated like a criminal, all because I followed the instructions I was given. It felt like I was being profiled and singled out, and it made me feel extremely unwelcome in your store. After this experience, I will never shop at this location again, and I will be sharing what happened with others. No paying customer should ever be treated this way.

    I have been a loyal Home Depot customer for years, but my recent experience with the rental department was by far the worst customer service I have ever encountered. What should have been a simple truck rental turned into a frustrating, disrespectful, and unprofessional ordeal, primarily because of the way the manager, Rayan, handled the situation. At pickup, the staff was not particularly friendly, but I let it go because I just needed the truck. The real problems began when I returned it. The drop-off area was chaotic with too many customers waiting, and instead of managing the line fairly, an employee allowed another customer to cut ahead of me. This lack of order was already frustrating, and I know the cameras in the store would confirm exactly what happened. When it was finally my turn, the employee checking me out (Mike) took an unusually long time to process the return. After the delay, he told me that the truck was fine but claimed it "smelled fishy." This was completely untrue. The truck was clean, I even had pictures of the interior, and there was no odor whatsoever. I asked to speak with the manager, and that is when things escalated. Rayan, the manager, said over the phone that he didn't want to talk to me and didn't want to come over. Only after the employee insisted did he reluctantly show up. When he finally came out, he was shockingly rude from the very beginning. He didn't greet me, refused to provide his name, and dismissed my concerns entirely. When I directly asked him his name, he ignored me. When I lightly tapped him on the back just to get his attention, he immediately tried to flip the situation on me by questioning why I touched him, instead of addressing the real issue. I even asked about the store cameras to prove that the truck was clean and that nothing inappropriate happened, but he had no interest in resolving the situation fairly. What upset me the most was not the possibility of being charged but Rayan's attitude. He showed zero professionalism, no willingness to listen, and acted as if he had already made up his mind regardless of the facts. Even when I offered to clean the truck myself, he dismissed me and said he would charge me "no matter what." That is not customer service -- that is arrogance. To make matters worse, Rayan spoke to my colleague in a disrespectful and discriminatory way, simply because we were speaking in another language. That behavior is offensive and unacceptable in any workplace, especially at a company the size of Home Depot. This experience was not about the money -- it was about the complete lack of respect, professionalism, and accountability shown by Rayan and the rental staff. As a long-time Home Depot customer, I am appalled by this treatment and will seriously reconsider doing business here in the future.

    I can't get my car out of my carport just dropped It off and left - I can't even move it
    Z A.

    Terrible customer service and delivery I've been talking to reps for 4 hours to just have them come back and move it - 3 to 5 days terrible service

    Shows a refund and also another transaction pending I will wait until Monday to get this fixed.

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    Everything you'll be able to find for any projects. Workers are helpful and layout is pretty big compared to others for finding your items

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    9 months ago

    I go to all the Home Depot's around Orange County they all are very consistent. Lots of great plants and flowers very reasonably priced.

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    Page 1 of 11

    The Home Depot Reviews in Other Languages

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    Review Highlights - The Home Depot

    Well besides the lumber department they seem very uninterested in helping people but that's another story for another time.

    Mentioned in 5 reviews

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    New York Hardware

    3.9(88 reviews)
    1.9 mi
    $$$

    My mother has been shopping here for years so I was excited to shop here for my current remodel. My…read moremom and I walked in and had zero acknowledgment from the four employees working there. My mom even asked one employee, Ashley, for help because she had helped her the day before. Ashley replied she's leaving in 10 minutes so couldn't help and the other woman working said she was doing paperwork and could maybe help after. Neither woman helped as we waited there for 20 minutes. We picked out some handles and pulls to buy and decided to forget asking for help on the front door entry set and just buy the items. There was one other woman checking someone else out for the entire 20 minutes and couldn't get anyone else to check us out. We eventually put the items back and left the store. HORRIBLE customer service. Beware.

    Service is horrendous. Should have read all the 1 star reviews bc theyre all true. Dont waste your…read moremoney here, especially if youre remodeling. Stopped by their store bc theyre an Emtek distributor. Asked the front cashier if I could buy pulls they had displayed and she said it's best to place an order online. Originally wanted to order from Ganahl but their wait time was 2 weeks so I just decided to order from here. Pulls arrived within 5 days of ordering, which was fantastic but I changed my mind on a few pulls so I reached out and what a joke. Their website states "highly rated customer service", which is probably self proclaimed bc it's trash. Chatted with cs online and asked to exchange a few pulls. Was told to purchase the ones I want and they would follow up with the return. It has been almost a month and nothing. Called in and was told to send an email. Sent several and no response. Ordered over a thousand dollars in pulls and cant even get reasonable customer service. Regret 100%. Should have given my business to Ganahl.

    Photos
    New York Hardware - Sun Valley Bronze Display

    Sun Valley Bronze Display

    New York Hardware - Ashley Norton Display

    Ashley Norton Display

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    Crown Ace Hardware - Pollinator Garden Pops

    Crown Ace Hardware

    4.3(83 reviews)
    4.5 mi
    $$

    I just love this store and all the employees who work there. I am in there a couple of times a week…read moreat least with my various projects. Lately i went in with my granddaughter's scooter as it needed a new bolt. Josiah was assigned to help me with this small project. He was amazing. He knew which bolt it needed right off the bat. Not only did he provide the new bolt, but checked all the remaining bolts on the scooter and rode it around the parking lot to ensure it was safe for my granddaughter. I really appreciated his help! Employees like this keep me coming back to ACE.

    5/21/26 After shopping at Chaupain, I noticed the Ace Hardware store ad that they sell soil. I…read moreneeded perlite so I decided to check it out. The outdoor items of the store had soil & amendments and plants for sale. The perlite was for $9.99, yikes! Home Depot sells it for about $5.97. Then I saw it, a beautiful succulent with lots of pups already but it didn't have a price tag. I had a feeling it wasn't going to bode well as this is one of those boutique type of shops at this plaza. It might as well be the Erewhon or Gelson's of home & gardens shops, unlike Home Depot. You know what I mean? Typically this would sell for about $4-7 but it's $9.99! But it's so pretty and it has many pups for me to distribute & repot. Toby at the cashier stand helped me out. He was knowledgeable & amiable. Additionally, he offered valuable info about the lady bugs & praying mantis that are sold to help our ecosystem. I didn't do much browsing, just purchased my succulent and went my merry way. It was a great experience but the prices here are definitely more for upscale shopping.

    Photos
    Crown Ace Hardware - Burned wire housing that needed to be eliminated

    Burned wire housing that needed to be eliminated

    Crown Ace Hardware - Wires connected directly into door switch by splicing wires into spade disconnects and insulated with shrink tubing

    Wires connected directly into door switch by splicing wires into spade disconnects and insulated with shrink tubing

    Crown Ace Hardware - Rewards Membership Application

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    Rewards Membership Application

    Crown Ace Hardware - Ace Hardware and a couple of Eagle Scouts are no match for the Sun.

    Crown Ace Hardware

    4.2(82 reviews)
    5.0 mi
    $$

    I love coming to this location and they always have what I'm looking for. However I was in here on…read more1/18/26 evening looking for a key for a gift to send my family member on her new home. I asked an older man who worked there wearing a beanie and with a foreign accent for help. Then he tells me the cute decorative key I was going to buy would not work. I have bought many keys like this one before and never had a problem. He then took me and showed me the different door handles and locks. All he did was not call me "stupid," but his actions and words toward me were so mean spirited and aggressive. I told the very nice lady who checked me out about it. He almost made me cry, made me feel dumb and wrecked my evening by being so short tempered. I've never been spoken to like that before and seriously hope management will talk to him or put someone else in charge of the key department. Someone who's understanding, patient and does make the customer fee terrible. Other than this man everyone has been nothing but kind and helpful. I will never go here if I need a key unless there is someone else to help. Plus I spent $28 something. Just not acceptable.

    A neighborhood staple. Prompt, friendly, thorough, and helpful service. The employees are amazing…read more My dog loves to go to Ace, as they always welcome us with a treat. Well-stocked and super convenient. Thank you, JR, Stacy, and the amazing Ace Hardware team!

    Photos
    Crown Ace Hardware - I don't know if you can see its location-but here is the picture

    I don't know if you can see its location-but here is the picture

    Crown Ace Hardware
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    The Part

    Ganahl Lumber

    Ganahl Lumber

    3.1(189 reviews)
    2.0 mi
    $$

    Simon in Paint Department of GANAHL LUMBER Costa Mesa is AWEsome! He is a paint master and offers…read morethe best advice. He helped us with several tricky projects -- painting front porch to appear as wood planks, a fireplace, epoxy garage floor, etc. Simon is super professional, patient and kind. He's a star employee in all ways. I believe he has been with GANAHL for 20+ years. All GANAHL LUMBER staff are amazing. They helped us with several house flip projects. Great selection of doors and windows -- Andersen, LaCantina, WinDor, AG Millworks, Jeld-Wen, TruStile, Therma-Tru, Plastpro, Masonite, and their own GANAHL custom Doors. GANAHL is my go-to for PVC composite products such Azek (my fave), Trex, and Timber Tech. Also our go-to for redwood, cedar and exotic hardwoods. In the 15+ years shopping here, only one time had an issue -- but it was immediately rectified -- with PVC they delivered. Ordered it via phone and when it was delivered there were a few scratched pieces. They switched it out and made it right. Super customer service!

    The staff are nice and attentive. Wide selection of merchandise. Good amount of parking…read more Conveniently located at the freeway triangle. Unfortunately, their business may have false advertising. The Custom Millwork section of their website claims "Endless Possibilities" "with a complete range of services" "to work with any dimensions you need" and "can flawlessly replicate and cut any profile". However, I requested a simple cut of a triangular prism, which they could not fulfill. Therefore, their possibilities are not endless, they don't provide a complete range of millwork services, they cannot work with just any dimensions you need, and they cannot cut any profile. I had high hopes. I left the store disappointed. I already knew Lowe's and HomeDepot couldn't do it. Now I know Ganahl Lumber doesn't provide a robust wood-cutting service either.

    Photos
    Ganahl Lumber - Scouting Eagle Project August '24

    Scouting Eagle Project August '24

    Ganahl Lumber - Front porch painted to appear like wood planks. Simon of GANAHL LUMBER Costa Mesa helped us on project.

    Front porch painted to appear like wood planks. Simon of GANAHL LUMBER Costa Mesa helped us on project.

    Ganahl Lumber

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.7(500 reviews)
    6.0 mi
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    Fuastino, Johnny, 2 men working in the garden at 10:30 am (greeted us, and asked if we would like a…read morecart) , Mario, and there was another guy who we asked where we can find reflectix and he was awesome. I forgot his name but he was so helpful. He told us aisle 47. And grey was very helpful. The Customer Service here is outstanding and above and beyond. The workers here works super hard and definitely serve the community of Tustin. This is by far the best Lowe's I have ever been to. Definitely would recommend and come back. I hope that these workers get raises because they are absolutely wonderful especially with Customer Service. Very kind, helpful, polite, etc...

    Once again LOWE'S DRAPERY / BLINDS TEAM provided us the most fabulous service one could imagine…read more Not only did they make recommendations that saved us a lot of money ($7,000) by recommending we call the LEVOLOR vendor and check the warranty on our blinds that one of 8 had somehow gotten damaged. LEVOLOR found our original purchase order and replaced our blinds. LAKEESHA, our representative at Lowe's Tustin, then SUMMER, the manager and JEREMIAH Bischof, the Lowe's installer did a fabulous job making sure our product arrived safely and completely, then coordinated the installation on a date that was perfect for us. Mr. Bischof did not leave until our blinds were perfectly installed in our windows and worked perfectly. We sincerely appreciate the involvement, care, professionalism, and detail provided us by this amazing Lowe's team. THANK YOU!!!

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