This is a much nicer store compared to South Coast Plaza. Employees here were better trained with helpful customer service and didn't get in your face every two seconds. Displays were clean and organized unlike South Coast's We bought some Fall themed stuff for the kitchen such as pot holders, towels, etc. I also had to pick up some more of their low calorie cocktail mixers that are overpriced yet delicious. Plenty of parking. It's on the Trader Joe's side of the plaza. Can't beat the ocean view when you walk out the door! read more

Williams-Sonoma - Whiskey sour pickles - Kitchen & Bath Near Me - Newport Coast, California

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Website says they close at 8 but they close at 7 and refuse to help customers who are even 10 minutes late. Update your hours so people don't have to waste their time driving for an awful customer service who won't allow returns on their extremely expensive and premium merchandise. read more

I was in here yesterday evening 6/18/25 and a wonderful sales lady by the name of Kerrie helped me. I bought a mug for a gift and she was so kind and gracious. She even put a bow on the package seeing how it was a very special gift. She was more than accommodating and helpful. I've been to this location many times, but very few are as helpful as Kerrie. I won't even go to the one in South Coast Plaza because they are all stuck up and seem as if they don't care about the customer or their needs. Kerrie is a true gem and should help teach others how to interact with the people that they are helping. read more

I'm so sad this location has such poor reviews. Perhaps it is now under new management? I have been to this location twice in the last month, and I was so surprised at lovey the staff was. They helped me find some items in the back as well as a storage box for an item. Every staff member asked if I needed anything and helped me shop-it was like shopping with a friend. Hopefully the manager reads this and it will further encourage the wonderful treatment I received. read more

This surprisingly large location in the Crystal Cove shopping center in Newport Coast offers. Wes is incredible selection of cooking utensils, appliances, and tasty items to cook inside them in a great location with very friendly welcoming service. We purchased a very nice toaster oven here a while back, and we were very happy with the way that they assisted us and making the right selection that fit what we were looking for not only in terms of size but features. It is certainly a great candy store of those who love to cook and be in the kitchen, and will not be disappointed as you'll find every possible item to help your kitchen look and function at the highest level . read more

I went to exchange a grey spatula for a white one. It was a gift so I did not have the receipt. The sales associate would not exchange even though it was brand new and had their logo all over the wrapper.It was clearly their product ! I wasnt asking for money back just a different color! The lady just looked at me and flat out said NO! I was really disappointed and will not return anymore. read more

I was just at this location today 11/28/25 and it did not go well. I've been having a problem with these chocolate candy canes I bought. They told me I couldn't return them. I called customer service and they said there would be no problem. I talked to a manager her name was Suzanne and she said there would be no problem. However today when I went in a manager her name was Emily did acknowledged everything I was already told. She was rude and not professional or understanding at all. Then she told me she was the only manager in which I informed her that I talked to another manager and Emily kept saying she was the only one. Then an employee told her that I was indeed talking to the other manager Suzanne. So this Emily was not only rude, but directly blatantly lied to my face. I'm always in here with my daughter and we always buy things. I hate going to the one in. Costa Mesa because they are rude and not helpful. However I've never been treated like this and lied to. This is completely unacceptable and not okay by any means. I will just make sure when I come in here and want to buy something I will never buy anything from or if Emily is working. I hope her very unprofessionalism gets sorted out so no one has to deal with what I had to. read more

5 stars for the 2 employees who helped me pick out the perfect diffuser and a few candles that smell so freaking DELICIOUS!! Jeannette was so helpful yesterday and she made my shopping experience even more expensive! Lol at least I earned a few points so I can shop at their affiliate stores like Pottery Barn and West Elm. My bestie that I was shopping with bought her kids some Easter eggs and aprons. We kept adding items to our carts and felt like we wanted to buy everything in the WS store!! read more

Williams-Sonoma - Yummy stuff - Kitchen & Bath Near Me - Newport Coast, California

Knowledgeable and attentive customer service. I enjoyed the experience and felt it was well worth my time.

I've become addicted to Williams-Sonoma sauces for preparing dinner and the various desserts and foods that can be purchased frozen and sent via UPS. Their cookware is also something I'm attracted to, and sometimes find some great deals, as I slowly switch from aluminum to cast iron or copper/steel for cooking, due to the potential of aluminum leaching into acidic foods. Also, I'm trying to stay away from teflon, as the jury is still out on whether this is fat soluble and stays in the body. read more

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Very friendly and attentive staff. They took the time to carefully inspect and rewrap the crystal set I ordered and gift wrapped it with a nice bow. Store was clean and seemed well stocked. read more

So is there a rule that a customer cant enter the store twice or something? Also is there a requirement for being a "mean girl" to get hired here or something. Also I am I supposed to list out everything I am planning to browse at while in the store or something to the people working there? Hmm. Whoever the blonde white lady probably in her fifties and brunette white woman probably in her thirties was working here at 11 am on Wednesday 21 2023 at the Newport Beach Williams Sonoma needs to get their face checked because apparently whenever they see an asian woman shopping alone they suddenly automatically get all disgusted looking in their face. Like a resting bitch face is one thing but these people made exaggerated faces and looked at each other while doing it. Calm down, its a kitchen store. I felt racially profiled and completely bullied. read more

A very nice store located in the shopping center at Crystal Cove. It not only offers kitchen supplies and gadgets but is also a "home center" (pillows, chairs, towels & sheets, etc.). We stopped in to purchase some gifts and found several beautiful plates that were just perfect. We also grabbed a potato peeler and spatula for ourselves. Staff here were friendly and helpful. We asked them to check if they had additional plates in a pattern that we liked and it was no problem for them to go look. Hot Tip: At the back left corner of the store is a clearance area where you can find lots of fantastic deals on a variety of items. It looks like it's a corridor for employees only but is actually the small area for the clearance stuff. read more

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Luxury products with horrible service. Keep a paper trail of purchases. Their computer systems are archaic and their desire to problem solve is minimal. read more

I loved coming here in the past. Then I bought an item which broke, it was past their return policy so I ask them to look up the receipt for the manufacturer because I alway give them my info with purchases. When asking for their help they were incredibly rude and dismissed me saying they could not find it. Unfortunately I will not be coming back. read more

I went to the store on December third to buy a gift for a bride. They helped me and offered a credit card, saying that I will get 10% off on all my purchases the first month. The card number did not generate when they applied so the manger asked me to put it on a card that I had and have the balance transfer when I get the card. I got the card and they completed the transfer. The problem started when I got the statement and saw no rewards. I called capital one and they sent me to the store, called the store and talked to Anthony who sent me to Capital One. Called the 800# who sent me back to the store. Called the store asked for the district manger's phone. Anthony who wanted to get rid of me gave me Michelle's number. Called her and left two messages. she did not return the calls. Called the store and asked to be assisted to file a complaint. I was placed on hold. They were quick to have my credit run but not responsive to handle a service request. worst experience ever. Nobody should go through what I did. They decided me to open the card so the store gets credit. I was given incorrect information. Worst experience. They just lost a customer. read more

Great selection and the staff is so helpful, Andy took her time explaining cooling pans to me which I really know nothing about lol- totally not pushy with sales , very knowledgeable . Thx Andy read more

If I could give 0 stars I would. Not one employee was helpful. After I was rung up which took about 15 minutes to happen the lady walked away and all the other people in line were like who is going g to help us. One person asked where the line was and the employee said I don't know. The line was marked on the floor!!!! I asked how long the knives will be on sale and the customer service rep said it's not in the flyer from the office went over to look at the knives and she still did not know. Frustration does not even begin to describe how I feel. I will not go here again. read more

Great Williams and Sonoma my favorite one as its large the staff are not busy and friendly and helpful wish i owned everything in the store! read more

Great store with great customer service

Generally speaking I don't come here much but was at trader joes and realized I needed some things before thanksgiving dinner. The sales associates are super helpful and the layout makes it easy to find things. Lots of people but check out was quick, smooth and they email receipts. Love that! Parking was easy and the location is gorgeous - water views! There are so many beautiful items from cookbooks to brine mixes for the holiday Turkey. I had to stay focused. I am here for two items... Must not break the bank by grabbing things I don't need. My kitchen towels are very worn and beat up looking. They are embarrassing lol so picked some up. Gotta throw the old ones into the recycle bin. I also needed refills for the guest bathroom soap so I grabbed these too. Managed to grab a holiday chestnut one that smells amazing. I grabbed a winter forest candle that I had no intention of picking up. Ok so that wasn't on the list but overall I did well. read more

Williams-Sonoma - Snuck in a candle - Kitchen & Bath Near Me - Newport Coast, California

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We visited with a AMEX obtained William Sonoma gift certificate and received the nicest, most patient and friendly service in retail cooking store experiences ever. The kindness and attention of everyone today ensured our continued loyalty to William Sonoma and a regular return to this location. Great work all - thank you. read more

Had the most delightful experience here today with Kara - smart, knowledgeable, charming. The cherry on top was she overheard that we wanted something blue to wrap the present with and directed us to a blue spatula that was on the clearance rack. Thank you Kara! read more

Shopping with my beasties! The staff was awesome! Knowledgeable, friendly, helpful! Would drive the extra distance. Great products also!

We go to Williams-Sonoma because we expect well informed service and quality products. Let's me honest it's not cheap. However we have repeatedly had to return purchases because they "had to be shipped to us" and then they are damaged. Recently we brought in a damaged product and they referred us to the manufacturer instead of taking ownership of the problem. This was our last visit, there are plenty of other stores to purchase our kitchen appliances and supplies where we do not have to deal with the headaches. read more

Super lost and we were rather confused as we were celebrating and wanted to get a solid coffee maker. We had no idea on what to get and did a ton of online searches before deciding on the buy...then Jeanne came to the rescue with fantastic insight, knowing the product that we didn't even look at well and helped us with and incredible purchase. Grateful for the service and we will come back! read more

great customer service. rosali went above and beyond to help me make the right decisions.

First time visiting William-Sonoma and had a terrible experience. Will never visit any William-Sonoma store ever again. Employees at this location seem to have issues with telling the truth and may be racially biased. I've asked the store employees if there are restrooms available. She directed me to the GAP store next door to use. Little did she know that my friends were still in the store and heard the employee telling her co-workers that she lied to me because she didnt want me to use their public restroom. I only found out after my friends told me. I've seen other people use the restroom and so maybe race/ethnicity may have been a factor. Reading several other reviewers, there seem to other cases of the employees at this location lying to their customer. One reviewer commented that even though there were clear signs about 30% discount, employee at the register lied about it. Whatever the rational for lying and being potentially racist, I'm just glad I never wasted my money on these people. Strongly recommend to avoid this store and dont ask to use the restroom. Haha. read more

Ordered a 15.75" Peugeot Pepper Mill online on sale, and they sent me a 9" one. Spent time trying to get a replacement which they wouldn't honor. They offered me a $7.50 credit to keep the 9" one. Terrible service. read more

Williams-Sonoma - I'm not sure how they could mistake an 9" pepper mill for a 16" one that was ordered; unless the intent was to be fraudulent. - Kitchen & Bath Near Me - Newport Coast, California

First off you cannot beat any of the beautiful incredible items in this store! From fine dining to incredible coffee and cookware. I think what really sets this store apart is the great service and knowledge of the employees. Thank you for a wonderful experience today. read more

Our all time favorite Williams-Sonoma store. The staff is so friendly here. We went to the W&S at the Shops at Mission Viejo and left due to the poor customer service. From the moment we walked in the door we were approached within seconds to ask if we needed help. They worked quickly to find what we needed and were so friendly and very helpful. We'll be doing all our shopping at this Williams-Sonoma going forward. read more

Everytime I walk in huffing and puffing all sweaty after Bar Method class, William-Sonoma feels like coming home to my mom after after AYSO soccer practice. They feed me a hot cup of soup. They hold my hand asking if I need help, not in a an annoying intrusive way, but in a way that makes the hair on your forearm stick up. They recently sold me a frosting piper. I had picked the bag type out being a professional froster newbie, but they took time to show me all my possibilities, explaining the ins-and-outs of each. In the end I bought a $30 mechanical frosting piper. It's kind of like an upscale home depot for women. Awesome. read more

Just went into Williams and Sonoma to make a purchase for a shower registry. Some of the worst service I've ever had anywhere. 45 minutes later and we're still not out the door with our purchase read more

I'm a big fan of drive up store locations like this one. So much easier to get in and out of a store in a hurry rather than fighting the large mall parking lots and garages. I absolutely love the Crystal Cove Promenade shopping center. Beautiful location with amazing ocean and Catalina island views. I was recently at the South Coast location trying to buy some things, but they were out of everything I wanted. The store was crowded and the people were annoying. I decided to go over to the Newport Coast location and they had what I was looking for. The woman who helped me was so friendly and helpful. It was a refreshing change from the other location. It also wasn't crowded at all. As other Yelpers have mentioned they had some yummy baked items for tasting. I know the other store didn't have anything like that.... I will always remind myself to go to this location only. No point in dealing with the mall locations... BTW-I bought my first Vita-mix Blender....I highly recommend it for anyone who makes iced drinks and smoothies on a regular basis. Who wouldn't want a blender like Jamba Juice uses! I'm still trying to get used to it because it blends so differently than your basic blenders... Hopefully soon I will get the swing of it! read more

Nice store but General Manager, Vicki needs an attitude adjustment. Extremely rude when I needed help and it I seemed like I was inconveniencing her. Thank you Marianne for your smiling face and great customer service. read more

Today's customer service level was closer to a "sears" experience that what one would expect at William Sonoma. It wasn't horrible, no one did anything "wrong" but it did not meet the expected caliber of service with the cost. The one at south coast plaza has much better customer service and that will be the one I now frequent. PS- see TJmaxx.com for Emile Henry bakeware at 75% off the cost here. read more

Came here just to grab couple things, and had the greatest service! The book here are more than happy to help every customer out! I had a toddler along the ladies have her two fresh made cup cake straight from Their kitchen! read more

One of the few spacious and free-standing, non-mall, Williams-Sonoma. Very neatly organized with a wide selection of products. Staff was very friendly, courteous, and the aroma of the store was amazing. They're always cooking up something delicious! They had samples of the peppermint bark. In my opinion, that is a Christmas must-have!! I buy boxes of these. They are one of the very popular Christmas item they have, along with the hot cocoa. These things fly off the shelves. Came into the store just to browse. I've been on the look out for a really good stainless steel, copper core, heats quickly, beautiful pot. Nothing has really caught my attention until I explored a bit deeper into the All-Clad line. The staff is very attentive and friendly. A few staff members immediately greeted me and informed me with options to fit what I was looking for. Purchased All-Clad cookware along with some cleansers for the kitchen and cookware. My purchases were coming on board with me on my flight. The cashier made sure they were very well wrapped and easy to carry. She was actually very concerned about whether it would pass through security! Very friendly staff and treats your concerns like it is theirs. Quick and easy, in and out of the store, very convenient location in Crystal Cove. read more

I think our kitchen torch is from here but instead of creme brulee, I used it to crumple acrylic for a sculpture class. Its never felt crowded here. My aunt went here for a paella pan but I haven't tasted any yet. My family uses Cephalon cookware and if someone tells you the steel handle is heat-insulated (like the sales clerk said), they lie. When my boyfriend's brother and cousin were culinary students, I thought this store was so much fun because I could give them restaurant supplies as practical gifts. read more

We've been shopping in this William Sonoma store since it opened decades ago and have found the service wonderful, the expertise of the employees totally helpful all in a very wonderful atmosphere. And in today's visit, they made sure that only 20% of normal customer activity was enforced as directed by the State during this statewide lockdown because of POVID 19. We highly recommend it to everyone. read more