I recently purchased a kitchen sink/faucet from Monica at Kohler Costa Mesa. After 3 months, the faucet began leaking. Monica worked with Customer Service to send out a cartridge to fix the faucet. When the plumber installed the cartridge and it didn't resolve the issue, she offered to call Customer Service to expedite the Letter of Replacement needed for Kohler Costa Mesa to replace the faucet. She then had the faucet delivered by courier in a little over an hour, rather than me do without a kitchen faucet over the weekend. My plumber returned the same afternoon, and I had a new faucet installed by 3 pm. Monica's initiative/coordination of all parties involved was truly an example of an employee going above and beyond to bring satisfaction to a customer. Kudos to Kohler Costa Mesa - Monica is an asset to your business! read more

Dominik and the team at Kohler Costa Mesa are incredibly knowledgeable and collaborative, which is essential when embarking on a house remodel. read more

We worked directly with Corey and he was great to work with. Knowledgeable and very helpful. He took his time with us on multiple visits, followed up, and even handled a part issue for us very smoothly. Everything was delivered on time and we were very happy. Highly recommend read more

I would give them a zero star if I could on their return policy. We ordered about $10,000 worth of bathroom shower handle, mirrors, lighting and only had one item which was a hook that we didn't need. Tried to return it in the original box which came with a cut on the box. They said because the box is cut they would need to request manager approval. I find this ridiculous that I now have to wait to see if a manager will approve the return because of a cut on the box which was there when we got the item. Regret doing business with a company like this! Improve your return policy please! read more

Kohler Store - This is the cut on the box that the item came in as. - Interior Design Near Me - Costa Mesa, California

Working with Jaime at the Kohler store in Costa Mesa was such a great experience. From the start, he was friendly, knowledgeable, and super patient, he answered all my questions and made the whole process feel easy and stress-free. He helped us get a great deal, made sure everything arrived on time, and was always quick to respond to emails with helpful advice and a positive attitude. When the shower we originally picked didn't work out, Jaime helped us find a great alternative right away. He's also fluent in Spanish, which made communication even smoother for us. What I really appreciated is how Jaime combines being a great salesperson with genuinely caring about what's best for you. He's confident and knows his stuff, but never pushy. He gives you the space to think things through and always focuses on helping you make the right choice. If you're shopping at Kohler in Costa Mesa, definitely ask for Jaime. He made the whole experience better from start to finish. read more

A huge thank you to Dominik Metzi at the Kohler Store in Costa Mesa for providing an excellent shopping experience. Dominik spent several hours helping us find everything we need for our remodeling projects. He explained the difference between products lines, identified ready-to-ship inventory, and suggested budget-friendly options and ways to save on costs. He was polite, accommodating, knowledgeable, and managed to keep my 80-year-old mom laughing throughout the process. Thank you, Dominik, for your superior customer service. Mom and I are looking forward to the our next Kohler shopping excursion. read more

Great Service! Helpful knowledgeable staff and they have many items in stock which means you get them the next business day. highly recommend! I mostly worked with Corey who was extremely helpful! read more

We've been working with Dominik on narrowing down our options for the remodel of our three bathrooms. He made some great suggestions as it can be very overwhelming to find something that fits your personal taste and also is timeless for eventual resale. Overall a really great experience!! read more

Visited the Irvine showroom and the ladies there treated us as if we were uninvited guests crashing their party. Quickly left and drove to the South Coast Plaza store and were warmly greeted by Jaime. He spent a long time with us offering options and helping us make decisions. He was wonderful during that first visit and throughout the entire order and delivery process. We are now done with our construction and so happy with the final outcome of our primary bathroom. Thanks to Jaime for being so amazing! read more

We had an exceptional experience with the Kohler Store in Costa Mesa all thanks to Jaime. Jaime was extremely friendly and knowledgeable and made amazing suggestions for all of our needs with a house remodel project. I highly recommend working with Jaime if you are looking to potentially utilize Kohler products for any remodeling project. read more

We bought our bathroom accessories from there. Nice knowledgeable staff, good selections, prompt home delivery. Took off 1 star for restocking fee. We spend so much money still the charge restocking fee. read more

nice store to see some of the killer selections but their sales team is unexperienced.

We've been working with Dominik for some time now and we've had a good experience! He's helped us narrow down our product selection, and also helped us determine what colors were available in-stock for the products we were interested in so we could ensure we could color-coordinate all of the items. He was also able to check inventory from other regions and order them to ensure we were able to more quickly source these items since our job was already underway. The store also has working showers to help demonstrate the flow and usage of the showerheads and shower wands. read more

Corey G. is very professional, knowledgeable of all the Kohler products in the store as well as online, was patient helping me select products to purchase for my home remodel and had great follow up during the whole process. If you're looking for high quality service and Kohler products, Corey is your guy to assist in your home remodel. Thank you Corey. read more

Amazing in-person experience! If you are looking for a place to re-imagine your bathroom/kitchen/shower - this is the place to go. The store is extremely well organized with brilliant design approach to highlight products in various areas of you home interior. I worked with their sales and design consultant Corey and was amazed how well he knows Kohler's product line - from the thermostatic valves, all the way to various trims and color finishes. You would think such experience equals higher sales margins, but actually it was very-very competitive (better) to prices you would see on Amazon or elsewhere (he told me it's because their partner Hajoca has their own warehouses in OC) read more

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Tina offered expert advice on plumbing fixtures for our whole-house renovation and was super responsive and pleasant during our selection, ordering and delivery process. No issue was too small to address and Tina did so with speed and a smile at every step. The Kohler showroom is a must-visit for inspiration and information, and Tina was our personal advocate every at every step. The completed bathrooms and kitchen are excellent. read more

Fantastic customer service! The products speak for themselves but the customer service from Corey Garrett and the team at Kohler will keep us coming back. We used Kohler bathroom fixtures for our development project and loved how everything turned out; but what was really impressive was Corey's attention to detail, response time, and ability to fix small problems before they turned into big ones (even though they weren't his fault). In a time when it seems no one wants to be helpful, it was a breath of fresh air to work with someone who takes pride in their job and truly goes above and beyond. read more

The reps here are really sharp + friendly and are ready to help find the right sinks and faucets for your needs. I stopped in looking for help with my kitchen remodel and they took great care of me. Kitchen sinks are on display and so are the faucets--they have a cool setup where you can mix and match until you find the right combo for your needs. No need to visualize anything: they can create the display for you. Stop in and check them out--you wont be disappointed! read more

Great customer service, super helpful and we love our new bathroom faucet set. Great selection to view in store as well.

Great service from Dominik , he answered all of our questions and gave great advice on the different models we were considering with out any sales pressure. After we placed our order he followed up on some back ordered items without us having to ask. we would strongly recommend both the store and Dominik. read more

I am remodeling my kitchen and bath and could not be happier with the service and options at the Kohler store. Kohler offers a wonderful assortment of fixtures to complement any decor at competitive prices. I had the pleasure of being assisted by Adriana. Among a staff that is always friendly, helpful and professional, she is the crown jewel. Adriana made appropriate recommendations to fit my decor style and budget. She followed through with me until I received all my purchases to ensure I was a 100% satisfied. I had to order some additional items over the phone and she made it simple and stress free. Kudos to Adriana the staff! I strongly recommend this location! read more

I met with Tina there and she helped me for all my needs. She is excellent and offered me many advices and suggestion. Thank you Tina.

Came here w my parents, aunt, and uncle. Showroom is bright, clean, and has moveable faucets/accessories so that you can really see your vision coming true. They also have functioning shower heads/wands so you can see them in action! Jaime assisted us and I can't say enough about his great customer service skills. He was knowledgeable, friendly, patient, and helpful! Highly recommend! read more

We saw the positive ratings for the Kohler Costa Mesa store so we decided to purchase our sink through them. We ordered a special color and we paid for expediated shipping so that the sink would be there in time for our contractor. The sink arrived cracked and without adqueate shipping padding. I called Kohler to let them know and tell them that we wanted a new sink ordered again with expediated shipping so that it would arrive in time for the contractor. I have spent eight days trying to get Kohler to send the sink expediated. I was told by both the assistant manager and the manager and the warehouse that "they were doing everything they could to get it shipped in time". Four days after receiving the damaged sink I received tracking from Estes Express shipping the company that Kohler uses. It said the sink would not arrive for another week to week and a half making us miss the date for construction. I called the shipping company directly only to find out that the sink had not been sent using Estes expediated service and that it was sitting in a warehouse. I also found out that the shipping company has a special Time Critical Shipping department and that Kohler could make the arrangements so that sink would arrive in time to make the new new construction date so that there would not be a second delay for the contractor. Kohler is now refusing to pay the shipping expedited fee. The manager's customer service has definitely not been exemplary. I never write reviews but this Kohler store customer service has been so time consuming and frustrating that I felt it was important for consumers to be aware of this very negative Kohler Flagship store experience. read more

After going to a big box store for some bathroom fixtures and accessories and getting very frustrated at the lack of inventory (everything we picked from the displays was N/A) we went to the Kohler store in Crystal Court. The guys there greeted us as soon as we walked in and helped us through the whole process. We got exactly what we wanted (even after changing our minds a couple of times!) and it was all delivered very quickly. The service from Corey and his co-workers was great! Clean store, great displays, easy ordering, friendly people - check 'em out! read more

Awesome customer support!! My sink faucets were on back order from the place I originally ordered from. Tina was able to fulfill my order in just 2 days and matched my original price. She was very attentive to my needs and provided a quick remedy. I highly recommend this store!!! read more

Tina has helped us with two bathrooms and a kitchen. With years of industry experience, she is knowledgeable, professional and easy to work with. Ordering bathroom and kitchen components can be complicated with all of the ancillary parts required to do a complete install. Tina made sure we had everything we needed. Her customer service is exceptional. We highly recommend her and the Kohler store in Costa Mesa! read more

Dominik was great to work with. He was helpful and personable. Love the items that I ordered.

Very limited showroom. Sales person was nice but not enough inventory for us to choose from.

Rafael is the best! I called the store to replace a sink and he helped guide me in the right direction. He sent me the location when I could purchase it, the exact sku and name Of the sink, all from a picture I sent him. He is awesome. read more

What an amazing selection at the Kohler store. Tina was extremely helpful in helping navigate the huge number of decisions needed as we renovated a very old house. Her patience and follow-up were greatly appreciated. I would recommend shopping here without hesitation if you are planning to do any work on your bathrooms. The extensive displays provide lots of interesting ideas. Stan A. read more

Rather than trying to shop online for our kitchen remodel, we stopped in to the Kohler Showroom in Costa Mesa. That was an excellent option because we were hands-on with working fixtures. We were fortunate to have Rafael assist us selecting our primary sink & faucet plus an island prep sink & faucet. Rafael patiently considered our layout ideas and samples of countertop and backsplash material. With his design expertise he gave us valuable input and we love our finished kitchen. He was able to give us a discount from the price list and made sure our delivery went smoothly. We selected Neoroc composite sinks in dark brown -- they really make a statement. Our plumbers and other contractors commented how classy they are. For faucets, we chose Graze in Brushed Moderne Brass. I fell in love with the soft "berry spray" in the showroom and I love it even more since I've been using it at home for a few weeks. Thank you Rafael & Kohler!! read more

Kohler Store - Interior Design Near Me - Costa Mesa, California

I had the pleasure of visiting the Costa Mesa, CA, Kohler Signature Store today to select a new pedstal sink and faucet for my guest bath. Manager Tina and her team consisting of Jaime, Corey, Adriana and Rafael, collectively were very professional and provided outstanding customer service. The showroom sparkled like new and the product selection was excellent. I selected what I wanted and it will delivered to my residence on Monday! Thanks to everyone for doing a great job! TB read more

The customer service was outstanding. Corey was amazingly helpful and made the whole process of picking all of the fixtures for a complete bathroom remodel painless and easy. I was going to order everything online from Kohler.com but I am so glad that I went into the store instead. Corey continued to touch base with us up until we received the shipment and gave us options since one of the items was backordered - he helped us find an alternative that we loved. read more

We worked with Tina to get a specific part and she was extremely helpful via phone and email. Would definitely recommend!

Corey was absolutely fantastic! Very knowledgeable and informative. Took his time with us and made very good suggestions that we decided to go with. We purchased everything at Kohler for our guest bathroom remodel. Thanks Corey! read more

Judi and I wish to compliment Corey Garrett (our salesperson) and Tina Treglia (store manager) for taking such great care of our plumbing needs (new toilets) during a time following several unfortunate events we have faced since Nov. 1st. A fire, a leaking roof, a freezer melt-down, plumbing issues, and worsening of Judi's health, and rainy weather were added to the immediate need to replace our toilets in the master bath and guest bathroom of our home. Not only was Corey able to find the toilets we needed to replace the original Kohler toilets, but he arranged next-day delivery resulting in prompt installation of new toilets. Unfortunately, one of the toilets arrived missing parts. Corey and Tina got on the matter immediately following my call to the store. They were able to secure a new set of parts the same day before my plumber needed to leave for the day. The plumber installed the second toilet only to find the tank of the second toilet had a major chip in the drain hole and was causing a leak between the tank and bowl. Once again, I called the Kohler store. Tina jumped into action and secured a new tank which was delivered early the very next morning. My plumber re installed the new tank and all is well. It is without hesitance that I would strongly recommend these Kohler representatives to anyone looking for a highly reliable crew of Kohler employees. I would hope you would pass our compliments to these individuals who so caringly worked with us during a crisis. Without reservation, I would be willing to be used as a reference if future clients of yours are looking for recommendation or positive feedback regarding your products and services for their homes. read more

My experience at this store was exemplary. Beautiful displays and products. Customer service was a high priority - and it showed. From our first visit to the many other times we went in before finalizing our order, we were immediately greeted and appointments were kept on time. The staff seem to be very well informed about the Kohler brands displayed in store and online. Above this, the staff were able to provide suggestions for our steam shower which were very technical. Above and beyond service - including weekly follow-ups after our order was placed. read more

We are building/designing a new master bedroom suite so we stopped by Kohler to do a little window shopping. I was happy to find a local storefront where I can touch and feel the products. This location is right next to the Starbucks. I called and spoke with Corey asking a few questions and when we showed up in the store he was happy to assist us! He was great with suggestions, mindful of our budget and style. He helped us consider options we didn't know existed and was really patient with us when we were being indecisive. On the spot he created a spreadsheet for us and helped us price out the fixtures we chose. When we went over budget, he helped us make adjustments. We were able to take that spreadsheet and share it with our contractor to make sure we are able to get the proper settings for everything we want. Corey was even so kind to send us another copy that included all the specs for each item so the contractor knew exactly what we needed for plumbing and electrical. All the staff here was very friendly and I will 100% recommend visiting this location! read more