My review for this place is twofold. The showroom is beautiful, with a great selection to choose from. Our experience with Polina was excellent, she was friendly, kind, and very helpful in guiding us through our tile selection. Where things fell short was communication and delivery...especially disappointing as this was our first time shopping here. When we placed our order, we specifically asked if the product was in stock and were told that it was. After we paid and left, we received a call saying the product was actually not in stock and would take about a week. Frustrating, but what made it worse was the response we got when we followed up. We spoke with Glenn and explained that had we known, we might have gone elsewhere. His response was essentially that we were free to do so. Having worked in customer service for over 10 years, I found that surprising and disappointing...there was no effort to retain our business or make things right. We decided to continue with the order since we had already paid. Fast forward about two weeks, and we hadn't received any updates. I called to check in and was told the shipment was still in transit and might arrive by the end of the day. I asked to speak with a manager, and Glenn called me back. To his credit, he acknowledged the earlier interaction and apologized for the delay, but there was still a lack of proactive communication or effort to improve the experience...especially considering we had already, made multiple trips for payment and a partial pickup. Ironically, I received a call just before closing that the rest of the shipment had arrived and would be ready for pickup the next day...but only after I had reached out first. I would still recommend this place for the showroom, selection, and the help we received from Polina. Just be aware that the follow-through and communication may not match that initial experience. read more

Beautiful selection of tile and up to date samples. The owner Kathy is very knowledgeable and has a good eye for color and style. They will work with you to coordinate a stunning bathroom. Go check Out this showroom! read more

The staff is awesome and provides exceptional service. Showroom is beautiful and organized. A big shout out to George who helped contact the vendor for us regarding an exchange for shower glass tiles. The outcome was positive and we are very happy. We highly recommend Tile Elements. They have many selections of tiles etc. Thank you again George for all your help. You are the best as always Warmest regards Jenny and Eddie read more

Such a wonderful selection of tiles, stones and materials. The staff is kind and super helpful! We found exactly what we wanted! read more

Tile Elements - Choices! - Building Supplies Near Me - Santa Ana, California

Came with my contractor (Oricon Design & Build - Steve Dickman) to pick out tiles and quartz for my bathroom remodel. Was immediately greeted by Linda. My contractor has a great relationship with them and it made the process so smooth and easy. Linda was patient showing me options and helped us pull together the vision that I wanted for my remodel. I appreciate her insight as she helped narrow down the color palettes. Ultimately, with her and Oricon's work, everything came out better than expected. I absolutely love the new powder room. I highly recommend Tile Elements for their expertise in designing, many options of beautiful tiles, marble, quartz, stone, etc., their prices are very reasonable and service was impeccably professional. read more

Tile Elements - Building Supplies Near Me - Santa Ana, California

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Service was great and the staff were very knowledgeable and helpful. They have a beautiful showroom and really displays a huge variety. I would recommend this business. read more

Over the phone they told me to come in with a sample of my tile because they could have someone "track down the tile" or they could do a "custom order in Mexico" of the tile for me. Too good to be true. I take time out of my day drive to Santa Ana with my sample, walk into the store, and in under two minutes I am told that the best thing for me to do is to trim the tile myself and bevel the edges of the tiles myself because custom orders will be too expensive (they had no idea what my budget is). With zero effort, they also proceed that they can't find my tile since it's over 20 years old. it's important to note that these tiles are for multimillion dollar project located in Laguna Beach. Clearly, this is something that could've been explained to me over the phone instead of wasting my time and then being rude. They certainly have plenty of tiles for contemporary and new buildings but if you're looking for tiles for an older home, I don't recommend. read more

Staffs are friendly, great customer service and this place has variety of selections of flooring that you don't see a lot in other places.

If tile shopping were an Olympic sport, I would have won gold for indecisiveness. After 1.5 years of crippling decision paralysis with my tile selections, I finally committed to getting our bathroom done. Stephanie at Tile Elements deserves a medal for her patience and expertise. She supported me through every visit and sample request (and there were many) despite the high chance of me going radio silent again. Well, true to form, I had a change of heart on my tile selection the evening before the tiler was set to start. I did not think it was possible, but Jorge miraculously got my new tile choice to me the next morning. If you're looking for a tile shop that's not only incredibly helpful but also capable of last-minute miracles, this is the place. Thank you, Stephanie, Jorge and Team for being my silver lining amidst a very stressful bathroom remodel! read more

These guys are awesome! We've been working with them for our home remodel and the service we've received has been amazing. Shout out to Victor and Glen for always being super responsive and going above and beyond. read more

Nice displays and selection. Friendly, helpful staff. Glenn helped me understand different grout options. Good pricing.

Linda makes it happen, great assortment of tiles, best service in town. Started out at the "big store" but got the help that we needed from Linda. Thank you Peter&Shelly read more

Tile Elements - Building Supplies Near Me - Santa Ana, California

Tile Elements has a huge selection of fresh and modern styles plus hard to find tile from the past. VERY helpful staff. read more

Our experience with many of the tile stores in Orange County has been disappointing. Either they have a limited selection or terrible customer service. The day we met Kathy at Tile Elements, we knew she would be the only tile resource we could trust. After a brief description of the look and feel we wanted for our porch and balcony renovation, Kathy directed us to the perfect tile. She's aesthetically gifted and well-versed on all things tile and stone. When we expressed our concern about the contractor we hired cutting corners, Kathy asked us all the right questions. When we showed her photos of the demolished and prepped porch and balcony, she confirmed that the contractor we hired had not properly demolished or waterproofed the areas. We asked her for a contractor referral and she provided a well-vetted list. Within days, we met with Edin of EV Tile who explained in layman's terms how the areas had been poorly demolished and prepped. He showed us how the previous contractor had laid indoor water resistant (not waterproof) paper under cement board and screwed the cement board through the paper. The screws obviously penetrated the cement board and water resistant barrier. This is a completely improper and ineffective waterproofing method which over time would have ruined the balcony and cost us thousands of dollars to repair and rebuild. So yes, Kathy is an invaluable resource. We're grateful for her. ...And did I mention her prices are better than the other tile stores we visited? --Enough said. read more

I worked with their designers to pick out a combination of 3 tiles for my bathroom: floor, shower floor, and shower walls. They also helped with the schluter and grout colors. The bathroom looks fabulous! read more

Great show room with an immense amount of tile on display. Excellent sales staff very helpful.

This is a fabulous tile warehouse and showroom. So many wonderful tiles to choose from. We occupied Linda's time and expertise for quite some time, and she served us brilliantly with a smile and loads of design ideas. Their warehouse is aptly stocked and if your tile is local, it can be delivered under a week. We have shopped here before and will definitely be coming back. I highly recommend this business. read more

As an engineer/builder, you can imagine how selective and critical I am when working on my own home. Tile Elements has several significant edges over other tile businesses out there that you could pick, but they are truly superior. You wouldn't expect it, but this smaller than "Big Box" tile store has as larger an offering of tiles, more unique and rare tiles, AND more competitive pricing; you just have to be willing wait a couple days to receive an order once you place it, but they have plenty of samples for you to take home to check things out. Additionally, tile selection staff like Norma are extremely helpful, knowledgeable, and reliably communicate with you. Beyond selection, the "guys in the back" are fantastic. Glenn, Jorge, and Rob know anything and everything about installation. They regularly supply professional tile setters with all their supplies and tools - again at the most competitive prices. I have to emphasize, that even as a smaller store, it actually has more Schlüter products on hand than other stores, great prices, AND can order and get special items in faster and less expensive than other places. Great bottom lines coupled with super-friendly and sincerely concerned, knowledgeable staff make this my go to place for tile work. Whether you're a contractor/tile-setter or homeowner/DIY, this is the place to start and finish with for all tile work. read more

Tile Elements - Bathroom remodel - great tile and special profiles (7) from Tile Elements. - Building Supplies Near Me - Santa Ana, California

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We had issues trying to pick out back splash in kitchen. Went to "Tile Mile', in Anaheim, with confusing results. This store is very close and was amazing. The salesperson gave us the perfect option. They stock everything, you will need. Highly recommend these guys! read more

Tile elements has everything!!! You want Bedrosians, emser, dal tile, go to tile elements. They have it all and more. We found the perfect tile and had 2 hours of a designer's time for no charge. And we got trade pricing. Picked trim, tile, slabs and grout colors. Other places charge for this and Kathy did it for free. And the prices were better than anywhere else. Will be here again for my guest house. read more

Tile Elements is amazing. Their entire staff is incredibly knowledgeable and very friendly. Linda and George were so great to work with. They always made you feel like they are there to help you. We have been there many times during our kitchen remodeling project for everything from quartz to grout. If we had known about their amazing selection and excellent staff, we would have worked with them from the beginning for everything. My husband got answers to all his technical questions. And they were so nice working with us on designing a tile arrangement for our project. We will be going to Tile Elements for all our future projects! read more

Always a great experience. Great people to work with. One stop shop for supplies and custom tile.

Thanks Kathy for all your help. Everyone should be coming here for your tile needs. Prices were reasonable and they have everything. They have everything in one place at better prices. read more

I'm a home owner doing my DIY project. Victor was super helpful and friendly. He helped me picked out a few suppliers and provided a lot of pointers. I'm so glad to have found this place. They sell supplies and tiles. It's a one stop shop. I'll be coming for both tiles and supplies in the future. You won't be disappointed. read more

We did a remodel at our house in Upland. Tried finding tile locally but couldn't find what we liked. We were referred to Tile Elements from a friend in Orange County. Made an appointment and found exactly what we liked. Steph in the showroom was patient and helped us for a couple hours. By the time we were done we had both bathrooms and the kitchen picked out. Placed the order over the phone the next day after talking to our contractor to confirm sqft and the tile was ready for us to pick up two days later. They set up delivery for us for a great price. Would recommend them to anyone, even if you live an hour away!!! read more

Just can't have a better tile buying experience. Literally everyone tells you they know someone that has the deal of all deals. These guys are about selling the most tile, not the most they can get from it. Doesn't matter if you already know what you want or if you just want them to show you the way. No complaints, quick and easy. Thanks guys! read more

Very helpful staff and quick delivery. We are in the process of a major renovation project and one of the tile choices we selected at another place was back ordered for months. We brought our samples in and they helped us find something even better than we originally selected within the same price range. To top it off we had our tile 2 days later! This is well worth the visit and much better service compared to some of the places you see on the renovation shows in Orange County, CA. read more

Best tile vendors in OC, highly knowledgeable ! I highly recommend Tile Elements!! All around a very strong team !!

Great showroom for tile. They have everything we saw up and down Anaheim. They seem to cater to contractors with all the setting materials they carry but gave us better pricing as a home owner. Customer service was superb. Will do our next bathroom here too. Wish we found it sooner. read more

I needed more of a certain tile and was recommended here by Tileshop. I spoke to Glen, whom was very knowledgeable and professional. He told me that my tiles will be ready the following Thursday. I placed the purchase over the phone and the following Friday, I received a call from Robert that the items are ready for pickup. What an amazing experience!!! Staff are on top of it! Thank you, Glen for making my purchases such a pleasant experience! I'll definitely be back to check out tiles for my kitchen!! If you're in need of tiles and great service, Tile Elements is the place to shop! You will not be disappointed. Every staff, I've encountered has been very helpful. Thank you, Glen & Tile Elements!!!! read more

Stephanie at Tile Elements was amazing and helpful. She answered all of our questions and provided expert knowledge on the tile. She gave us the samples we wanted and ordered the ones that weren't in stock. Extremely helpful. Selection was great also. They have really beautiful tile. Will be back! read more

Everyone, especially Glenn at Tile Elements was incredibly helpful with my project of a roll in shower for medical retired Police Officer with ALS. It wasn't only their knowledge and expertise that stand out, it was the genuine concern and desire to make this project the best for one of our public servants. I can't thank you all enough. read more

I found out about Tile Elements through Laticrete's distributor list. After calling/checking out some of the distributors in that list, including two local Floor and Decor stores, I found out that most of them didn't carry a Laticrete Spectralock Part C epoxy grout in a color that I wanted. So I was pleasantly surprised when I called Tile Elements on Monday and Glen told me that they go to Laticrete's plant in Riverside (?) on Tuesdays to stock up, and could pick up the item I need. Glen gave me a reasonable quote (equivalent to an online retailer's quote with shipping) and placed my order on the phone, saying my order should be ready for pick up by Tuesday evening. Sure enough, I got a phone call on Tuesday afternoon, letting me know that my order was ready for pick up. The next day, I came to pick up and was immediately impressed at the organization and vast selection of beautiful tiles in their showroom. My first thought was, how could I not have known about this place! A helpful staff member greeted me and pointed me to where I needed to go, to the pick up area at the back. There, another friendly staff member named Salomon immediately assisted me. While I was there, I asked him if they had any epoxy haze remover and he pointed me to the right direction. He even carried the heavy Spectralock Part C powders to my car and struck up a pleasant conversation about soccer when he saw my team's decal on my car. Our bathrooms are going through remodeling and I wish we had known of this place before ordering tiles from Floor and Decor. I'm not sure how the expense would compare but for the attention, and great communication and customer service I received, I would definitely check Tile Elements out for our next house remodeling project. read more

Kathy at Tile Elements is an angel! She stayed late to help me when I barely made it to the store on time after driving a long way. She was super helpful at keeping the parameters within my budget and listening to my concerns/helping me ultimately achieve the vibe I wanted through coaching me through the process. Clean place with wonderful customer service. Very responsive. read more

Wow. I've been all over state college looking for tile and haven't found a place that gave me everything I needed. Tile elements has all of the same tile and the service is superb. Stephanie found us the tile we have been wanting without even knowing it!!! Prices are very fair and the lead times are better than other places. Wish I would have found this place sooner read more

Very expirienced staff. Excellent ideas. Kathy is a good listener. She has great design ideas. read more

Linda was the most amazing person to work with. I am not someone that is used to working with the creative side of things and she made it so easy and so fun and I honestly have never met anyone else who could put my home and vision into the works. Why would you ever go to state college? Tile elements has everything and more that can be offered from the typical tile store, plus customer service. Why go anywhere else. read more

I have been floundering for a month trying to put together a design for our downstairs bathroom. I was surfing the internet last night and saw Tile Elements website and read reviews. I decided that it couldn't hurt. So, I made an appointment to go in today with my husband. We met with Stephanie who was just what I needed. I now have a bathroom design the both of us love. She listened to us and came up with some wonderful options. I had a backsplash that I love with me but was willing to give it up to finalize a design. I didn't have to give up my blue border and am thrilled with the bathroom design. I won't be going any place else- ever! You made my daunting pro El into a beautiful design. Thanks so much!! read more

Wow. Got here at 7:05. Yelp hours states they are open at 7am. Got up early drove 45 minutes to closed doors. I wish someone would update their hours. Other tile places are open at 7am. What a waste of a drive. Needed to purchase 1400 sq feet of tile too. Shame read more

Tile Elements - Hours here. Banking hours. - Building Supplies Near Me - Santa Ana, California

Exceptional customer service from Tile Elements. George worked with me to return tile (though Tile Elements wasn't under any obligation to accept the return), and worked out all the logistics for the return and purchase of new tile, helping at every step to reduce fees as much as possible. I would highly recommend this tile shop to anyone in the market for tile. read more