I have shopped here two different times in search of AKDO tile! The staff is very knowledgeable and provided me and my contractor with helpful suggestions. I ended up purchasing the Sublime Plume Calcatta for an accent wall and Ivy Calcatta backsplash for the bathroom. This store has a beautiful assortment of tile to choose from. The store is privately owned and well managed. I like to support local businesses. read more

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Stay away from this tile distributor. Ordered travertine tiles from Coastal Tile & stone. We had the option to buy direct from the tile supplier, but we opted to pay $550 more to get the service of a local distributor. The distributor sold us not only the wrong color/pattern tiles, but these tiles were all defect. Large chips, broken tiles, insufficient material, lots of filler, etc. Garret, the manager from the distributor had never inspected the goods before passing them on. He ignored all our quality concerns, did not even come over to our house to verify and consistently tried to blame his supplier. His responses were unprofessional and even insulting. Please, stay away from this hands-off distributor who does not stand behind the goods he sells. read more

While I ended up not being able to get my tile here for my current project, I do want to recognize Jessica was immensely helpful (more than any other shop I visited) in find the right tile for my kitchen backsplash. I'll come back here first for my next project, great selection and even better customer service. read more

Jessica is so awesome and helpful! So happy we came here to start sourcing for our remodel project.

Love coastal tile and stone. I have used them twice for bathroom remodels. Great selection of tile. The staff is amazing and most importantly, they are patient and super helpful. Great local small business.! read more

I have been working with Coastal Tile for about 4 years and buy a lot of tile and stone. I can't say enough good things about this company. It is a small business with the excellent customer service that usually comes with smaller businesses. Michele, especially, is superb. She has great taste, super helpful, and excellent follow through. Everyone is nice there and the tile selection is expansive, though not overwhelming like some larger stores can be. If they don't have want you want, they will find something similar or call around to help you find it. Honestly, they are the best. read more

This is where customer service goes to die. Bought tile from the owner who could barely be bothered to take the order. Then they ordered the wrong tile and were totally unapologetic about the error or the major inconvenience it caused. read more

The tile selections are beautiful, but there is a negative vibe coming from the staff: 2 seemed to dislike one another (1 of whom scoffed at me for not liking the same tile she liked), and another talked down to me a bit. The tile is gorgeous, 2/3 of the staff I encountered just need a dose of kindness. Maybe they were just having a bad day. read more

I used Coastal for the first time on a project in Los Angeles that was designed by an Orange County design company. Everyone at Coastal was very professional. They made things very easy for me, which was important since I was miles away in West Los Angeles. The pricing and service were exceptional. Thanks to Michele and her team! read more

My wife went into this store today to get some help with a remodel we are working on. Staff member David was rude to her, unhelpful and as my wife put it, "snobby". He directed her to go to Home Depot instead of taking the time to better understand what she wanted to do and what she trying to purchase. No one should have an experience like this. Customer service is paramount in a business like this one. I would recommend that anyone who is interested in quality tile go elsewhere. Before I wrote this review, I called this store and asked to speak with David directly to resolve what happened. I was told I would get a call back within the hour. That never happened either. read more

Love coastal tile and Michele Rose is amazing to work with! I do design and buy lots of tile. I highly Recomened Coastal Tile!

Coastal tile has been a great experience. From browsing their well stocked showroom to purchasing the tile, the process has been fun and easy. If I ever have tile needs in the future I will be sure to stop by and see Garett and company. They are always so helpful and friendly. read more

So I accidentally (not remembering the store I had called before) called and used this tile store again. We are tiling again and came up with the same question as last time but my experience this time was night and day! I spoke with Ryan and he was super helpful compared to the individual (I believe it was the other owner) that I spoke with last time. Super helpful and answered all my questions and sold me a great product to seal my grout with. Thank you read more

Coastal Tile & Stone has a beautiful and large selection of tile and stone. Their staff is very knowledgeable and can get your desired selection very quickly and for a reasonable price! I'm looking forward to doing more business with them in the future! read more

Great customer service from everyone we worked with at Coastal Tile & Stone. Jessica returned my phone call in a timely manner and set aside samples for me to take home. When we picked up the samples she was not working but another guy (did not catch his name) helped us out and was very informative about the type of tile we were looking at and even recommended some installers to us. All transactions were either through email or phone calls which made it very convenient, as we live in South County, so it was difficult to get to the store. All in all this could not have gone more smoothly for us. Do not hesitate to stop and look at all of their beautiful tile, as you will not be disappointed with their selection and outstanding customer service!!! read more

Picking tile can be VERY overwhelming, luckily everyone at Coastal tile is amazing! We worked with David and he was so patient with our ever-changing wants and ideas... he gently guided us without making us feel like tile idiots. (which I most definitely am, but he never once made me feel that way.) He went over and beyond what he needed to do to help us with our project. We will definitely return for every tile project we have. read more

I bought the tile, They required I paid upon ordering. They told me that it would be ready by a certain date. I told them that I needed the order on that specific date because I had the tile man scheduled When I went to pick up the tile on the agreed date, only part of the order was ready. The other part of the order was not in. When I could not get the tile on time I told them that I would like to cancel the order but they said that it was not possible and to read the invoice that says: no returns or exchanges without prior "written" authorization... and the fine writing keeps going on and on... but surprisingly, nothing mention reference delivery date. They tricked me by giving me a verbal delivery date but they didn't write it in the invoice. Please make sure that this doesn't happen to you. I will never buy anything else at Coastal Tile but If you do, understand that once you paid is yours and make sure they write in the invoice the pickup date. And by the way, I found another tile store down the block that has a much larger inventory than Coastal Tile and they clearly documented the delivery date on the invoice for me, its called Mission tile. read more

I was referred to this place by a contractor so I went and made an appointment with Ryan. I looked around the showroom and was waiting for him to come. He clearly knew I was there and was waiting for him for a long time. He finally came and ask me what I needed. Afterwards he disappeared and helped another customer who just came. I ask him a question and told me that his busy getting samples for this customer. The receptionist had to stepped in for him because I was clearly not being help by anyone. But didn't I not made the appointment with Ryan? I didn't stick around. I will not come back here again. I will make sure to tell anyone that's doing a remodel not to come at this place. Very poor service! I told that contractor too who told me that they send a lot of clients to them. They should check Yelp before they start sending people there. read more

I needed a fairly large quantity (630 sq. ft.) of outdoor tile for a backyard project. All the people I dealt with at Coastal Tile were professional, personable and extremely helpful, especially Garrett! I got the perfect tile for a very reasonable price which was delivered exactly according to schedule. When I found out at 3 PM on a Friday that I needed 70 sq. ft. more of the tile to finish the job, I made a quick phone call to Garrett. We spoke, and he got back to me before the end of the day saying he had secured the additional tile from the same source as the first batch making sure the color match was exact. The extra tile was delivered the following Monday keeping my project on schedule. I can't say enough good things about the people and service at Coastal Tile and Stone and highly recommend them! read more

I called the store before I visited. Spoke with Misty who cordially assisted me in locating marble tile to replace some chipped and broken tile in my home. She asked me to send a picture of the marble I was searching for via text (in order to save me the initial trip to the store) which I thought was convenient and thoughtful. Misty was able to locate similarly colored and patterned marble for me, and had them ready to showcase when I arrived at the store. I ordered the marble and Misty continued to keep me informed via text as to its delivery. My experience was extremely positive. Thank you Misty and Costal Tile & Stone for the excellent service. read more

I highly recommend Coastal tile and stone. So fun to wander the showroom looking for that perfect statement tile. They carry a great selection, most of which you would never find at a big name tile warehouse. Suzanne is great- she definitely has a great "eye" and can pick up your sense of style quickly. If you are looking for beautiful tile that you won't see all over your neighborhood :) this is the place! read more

Cant thank Coastal Tile & Stone enough!!! I would highly reccomend them! They were so patient and helpful with me during the process of our kitchen remodel. The selection they offer is great and I loved all their recommendations. Very personable and GREAT customer service! Thanks again!! read more

I highly recommend Coastal Tile & Stone in Costa Mesa. I had been looking online for a certain tile for a work project and wasn't finding exactly what I needed. Coastal had the exact tile I needed within 48 hours. The customer service was great and the cost was reasonable. Thank you! Shavasana, Inc. Costa Mesa, CA Susan Rattigan read more

Good selection but can be rude and arrogant (depending on the day they are having). And god forbid you have a question or are confused on an order, they have no problem talking back to their customers. I've watched it on more than several occasions. Misty comes off helpful but beware... She's a wolf in sheep's clothing. There are so many stores of this kind that carry all the same stuff, there is no need to shop in a store where your patronage is not appreciated. I certainly am not shopping here for my clients any more. read more

Doing a major home remodel I soooo appreciate this shop. They go above and beyond in helping with selection and service. Michelle is a dream and has helped me so often in trying to get the most beautiful stone and tiles. Ryan is wonderful and everyone is very knowledgeable. I often have to bring my 10 year old daughter and they couldn't be more accommodating. Been to lots of tile places and this is the best in terms of selection and service. In the rough world of remodeling it is nice to have a friendly neighborhood resource like this!!!! read more

I used costal tile to purchase our materials for our master bath remodel. I would HIGHLY recommend them! To start they have a wonderful selection to choose from. I interacted with all of the employees who were all friendly and helpful. Misty ended up being the one that really helped me select my materials. She is awesome. She helped with understanding what things were worth spending a little more for and was great about recommending lower cost alternatives when it made sense! I really appreciated that. She had excellent follow up and even drew out the design for our workers and had it hand delivered to our home! I will definitely use them for any future projects! read more

David at Coastal Tile is wonderful. He is friendly, customer service oriented and was very helpful with suggestions on what type of tile would look best. He is thorough and dependable with his follow up on finding out the information we needed. He also gave a great recommendation on how we could save money on the tile order. Thanks again, David! read more