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    Mission Tile West

    4.5 (38 reviews)
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    Updated over 3 months ago

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    Iridescent tiles for our sink countertop
    V V.

    We went to Mission Tile West due to their unique selection of tiles that includes terracotta tiles to suit our specific taste (plus they have ceramic and glass and all other tiles too!). They let us take all the time we needed to select everything for our bathroom remodel and our rep Cassandra even brought over some recos that fit very nicely with what we were looking for. There was a snafu in follow up when a new computer system made them miss our order time, but the way Cassandra and the team at Mission Tile swooped in to make everything right after that first mistake via discounts and rush orders and helping us find what's in stock and being in touch daily is what gives them 5 stars, that and how friendly and helpful they are (and pet friendly too!) when we visit the actual store. Here are some tiles we picked out and I'll update this review to post our final remodels once done! I'm finding that stores are always great when you are purchasing things but what really matters is the follow up after you've paid for the. If purchase. The customer service with Mission Tile West made it feel like you were dealing with a family business and not some big conglomerate. We will be back for any future remodels we do!

    And here are the charges.

    In regards to your reply; I'm posting the pictures of your invoice for the order you say can't be found. Ordered & charged up front. By the way they were not the size we ordered.

    Before
    Sarah C.

    We ordered Spanish style tiles for an interior staircase at our house through Mission Tile West with the help of Andrew. I showed Andrew a few photos from Pinterest of what my vision was. He showed me various tiles at the showroom and placed the order when I made my decision. One of the pieces was broken in the box and he got it replaced quickly by the manufacturer. Overall the process with Mission Tile West was easy to order and pickup, fast and efficient. And fantastic customer service! I highly recommend.

    Walker Zanger marble tiles and General Shale brick veneer... so gorgeous in person

    I had a wonderful experience working with talented designer Jill Tilton from MTW. She was very patient with me over many weeks as she helped make my vision for my fireplace mantel remodel come to life. I was unsure about how to navigate all the options for this remodel and with Jill I felt listened to, and in the best of hands. She efficiently found the most artful and intelligent solutions and best materials for my project - marble tiles and brick veneer for a Tudor fireplace - and she was a true pleasure to work with. The studio is also spacious, has an impressive array of quality materials and samples from which to choose. I'm so glad I found Jill and MTW and will definitely be back for future renovations.

    Mission Tile West is amazing! Their products are the highest quality and their staff is second to none. Jill Tilton worked with us to choose designs and colors that met our vision and the finished product turned out better than we could have imagined.

    We so appreciated the broad selection of tile and help from Jill! She was so patient as we selected our tile for our first home renovation. The tile looks great and we will definitely be returning.

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    6 years ago

    Great service and plenty of parking . Good prices . Good yard workers . Worth the drive from south county

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    Ask the Community - Mission Tile West

    Review Highlights - Mission Tile West

    We worked with Andrew to come up with a floor that would keep the look and feel of the original home.

    Mentioned in 6 reviews

    Read more highlights

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    Tile Elements

    Tile Elements

    (77 reviews)

    The staff is awesome and provides exceptional service. Showroom is beautiful and organized…read more A big shout out to George who helped contact the vendor for us regarding an exchange for shower glass tiles. The outcome was positive and we are very happy. We highly recommend Tile Elements. They have many selections of tiles etc. Thank you again George for all your help. You are the best as always Warmest regards Jenny and Eddie

    My review for this place is twofold…read more The showroom is beautiful, with a great selection to choose from. Our experience with Polina was excellent, she was friendly, kind, and very helpful in guiding us through our tile selection. Where things fell short was communication and delivery...especially disappointing as this was our first time shopping here. When we placed our order, we specifically asked if the product was in stock and were told that it was. After we paid and left, we received a call saying the product was actually not in stock and would take about a week. Frustrating, but what made it worse was the response we got when we followed up. We spoke with Glenn and explained that had we known, we might have gone elsewhere. His response was essentially that we were free to do so. Having worked in customer service for over 10 years, I found that surprising and disappointing...there was no effort to retain our business or make things right. We decided to continue with the order since we had already paid. Fast forward about two weeks, and we hadn't received any updates. I called to check in and was told the shipment was still in transit and might arrive by the end of the day. I asked to speak with a manager, and Glenn called me back. To his credit, he acknowledged the earlier interaction and apologized for the delay, but there was still a lack of proactive communication or effort to improve the experience...especially considering we had already, made multiple trips for payment and a partial pickup. Ironically, I received a call just before closing that the rest of the shipment had arrived and would be ready for pickup the next day...but only after I had reached out first. I would still recommend this place for the showroom, selection, and the help we received from Polina. Just be aware that the follow-through and communication may not match that initial experience.

    EZ Tile & Stone - Bathroom Extension with Shower

    EZ Tile & Stone

    (35 reviews)

    It's challenging to find a trustworthy and reliable contractor. Well my review is to help you feel…read moreconfident in choosing EZ Tile for your next tile project! James showed up right on time to the minute on a pretty hot day to fix some broken tiles in our front porch area. He thoroughly removed the ultimate and other broken tiles and replaced it with new ones. He completed the job in a reasonable amount of time and the finished product was amazing. No cutting corners and he even explained why he thinks the tiles cracked/came loose. We are so grateful to have found him. He told us that he actually specializes in bathrooms and showers, which is going to be our next project so we will definitely be reaching out to him when we are ready to tackle that. He is insured as well and works with a partner who does the tub install so him and his partner can do everything from start to finish when it comes to bathroom remodeling. I highly recommend EZ Tile & Stone!!!!

    So thankful we found Jamen and EZ Tile & Stone! We had a smaller tile job, so wasn't sure who would…read morebe willing to take something like that on, but Jamen came through!! We recently removed a built-in and remodeled our fireplace, so the tiles around that area needed repairing/replacing. Jamen's quote was super reasonable, and once we confirmed the bid, he found us a start date right away. Jamen confirmed that one of his crew would be coming to do the job. His guy - Paolo - came punctually on the agreed upon time, explained the process, and did an awesome job repairing our tile!! Not only did he work quickly and efficiently, but he worked meticulously and made sure not to damage any existing tile. The first day took from about 9-1:30 pm to demo, cut, and set new tile. The second day he came back to do the grout (took less than an hour). Paolo explained that they wanted to make sure the tile was set/dry before grouting so that the grout color didn't blend into wet tileset color (which was white). I appreciate thoughtful, meticulous, detailed work even if it takes a bit longer. Thank you Jamen and Paolo!!! Already started referring them to friends!

    Mission Tile West - tiling - Updated May 2026

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