This place and the people are great!!! GREAT experience here and I highly recommend them for your tile needs. The pricing is competitive, but they stand waaay above any of their competitors as far as service and knowledge go. Free design services, and they are open on Saturdays, which is a big plus. They have a store attached to the showroom with grout and supplies, etc. Plenty of parking.
I started out at big box stores and a few places on tile row, but got frustrated at the lack of service and care, and I wasn't finding what I really wanted anyway, so I gave up on them. I thought a place that had a showroom and all that would be much more expensive, but it ended up being the contrary and I got such fantastic service.
I had an installer come and give me an estimate, and he recommended Tile Elements. AM I GLAD HE DID! I wasn't working with a designer, so I went in still needing a LOT of guidance. I had a vague idea of what I thought I wanted from looking at the model home (I'm in new construction) and I had a plank size in mind, but that's about it.
I visited their showroom and was greeted by Rick right away. He's very personable, knowledgeable, and didn't rush me at all. I told him what I thought I was looking for, and he showed me those types of tile all the while explaining the effects of a dark or light color tile in a room, textures, etc. I ended up telling him that it was all a bit overwhelming since I had looked at a lot of tiles thus far and hadn't found what I wanted that was within my budget, my short timeline, and still not clear on what I exactly wanted. He told me to come in early the next day so I could speak with a designer to help me figure things out.
I worked with Kathy, who just really went above and beyond to help me with deciding on what I wanted, in the price range that I was looking for, and something that I could get right away. I showed her pictures of what I liked and didn't like. I actually had two inspiration pictures that were the total opposite of each other, yet she was still able to guide me in the right direction, and I ended up with the most beautiful Italian tile which I just absolutely love, within my budget, and in stock. She's very patient, knowledgeable, accommodating, and she slings those big tiles around like they weigh nothing. I never felt rushed or made to feel like I was frustrating her with my lack of direction.
One day, I couldn't make it there before they closed to pick up a sample, so she made arrangements so I still could after they closed. They didn't charge me to take home samples. If they didn't have it, they ordered it, and it was there ready to pick up within 2 days. They gave me several of each style/color so I could see how it looks lined up next to each other, in my home, on my floor.
One reviewer said to take the tiles outside since "the lighting is poor." I have one suggestion, TAKE TILE SAMPLES HOME. I had so many tiles that I looked at, that I thought I liked, but once I got them home and laid them down on the floor and left them there for a few days, I changed my mind. The way lighting and natural sunlight look in your home will look quite different than in the showroom. Even the size of some of the samples that I took home ended up being not quite right for my space.
Glenn was also great. Very nice, polite, and helpful when I actually made the purchases and it was a pleasure dealing with him.
I HIGHLY recommend Tile Elements! read more