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Ethan Allen

3.3 (84 reviews)
Open 10:00 am - 6:00 pm

Services - Ethan Allen

Home interior design

Partial home interior design

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Reviews With Photos

I ordered this bed with the nail heads on the couch in showroom.
Donna B.

On October 30, 2021 my husband and I ordered a custom Colton Cal King Headboard with Design Consultant, Shijun 'Peter' Li. We spent about a hour selecting the details and I explained to him exactly what we wanted in a headboard and why. It was very important that the fabric and nail heads of our new headboard matched the Ethan Allen footboard and side rail that we already have. Our previous headboard was damaged and we were only looking to replace the headboard. We communicated this to Peter and even took pictures of a couch in the showroom to confirm that the 'antique gold' nail heads would match the pieces that we already had at home. The total sales order including the $199 delivery charge and sales tax was $2,222.88. In December 2021 I received a call that the headboard was ready to be delivered but when it was uncovered it did not have the nail heads that I requested so I did not accept delivery. I contact Peter and he advised that he would take care of it. I patiently waited and 2/8/22 he emailed 'The nail head our workroom can add on the headboard, our company offer the special accommodation price is $875 (the labor and parts).' I was very clear when I placed my order that I wanted the nail heads however Peter placed the order wrong so I asked him to cancel the order and issue a refund because I refuse to pay the additional amount to fix his mistake and $3,100 is rather excessive for just a headboard and that was not the price he originally quoted me. On 2/20/22 I emailed Peter to follow-up on the refund and Peter sent me a email to advise, 'Donna, I have checked with our operation manager, she said already complete the refund processing and you should get a refund these couple of days.' Once again I did not receive the refund and followed up with Peter AGAIN on 3/8/22 and he called 3/12/22 to advise that the refund had not been issued and that a 20% restocking fee would be subtracted from the refund. I am requesting a full refund as soon as possible. Not only did Peter Li screw up my order, Ethan Allen is also trying to change me for his mistake. I am furious with Peter and Ethan Allen and will never shop there again. This has been a horrible experience!

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8 days ago

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1 year ago

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9 months ago

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4 years ago

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5 years ago

Purchased a chaise, couch and pillows with Melissa; she is EXCELLENT and I'm very happy with my choices; the delivery men were great, too.

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Ask the Community - Ethan Allen

Review Highlights - Ethan Allen

My couch is now exactly to my liking and I am so thrilled with the customer service that Paul and EA provided.

Mentioned in 12 reviews

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There is a lot of mixed reviews for this place but you do need to understand how to shop at…read morediscount stores to get good deals and avoid bad distractions. This place is massive, TJ Maxx and home goods combined with some high end designer clothes. It's crowded, the lines are long, and parking sucks at lunch times and probably after work, be prepared. Know what the numbers mean on the tags to avoid clothes made for TJ max and find the discounts on real brand deals. This place does have some great deals if you can avoid the distractions. They have a ton of purses and luggage too if you have time to dig. The home goods section is huge too! It is over filled so you do have to be cautious and avoid breaking stuff. Make sure all items are in tact before leaving. Overall same as any other location. The line can get long. Even when they have a lot of staff you'll wait 15-30 minutes to check out, avoid lunch time to shop if you're in a rush. I've found some good stuff here, I like to shop for little gifts for people and I'll definitely be back.

This location is HUGE!…read more It was a Thursday afternoon and the check-out line was LONG. I ended up just leaving because it was crowded and long line! There were so many items on display and overflow with stuff. Customers walking around with shopping carts filled with stuff on every aisle. I thought it was Black Friday! lol Parking: another nightmare. It was hard to find parking becuase it was full! It's located inside a shopping plaza with Whole Foods and Michael's. I don't know if I want to come back here but if I do, it has to be at Open first thing in the morning to avoid crowds!

Ethan Allen - furniture - Updated May 2026

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