Paul Vidales was excellent EA sales coordinator. He did a large sectional sofa and chair, integrated all the fabrics and pillows by viewing our home before hand and during delivery. He is an expert interior designer with a world of knowledge and a great "eye". Couldn't be happier! read more

Nikea was an amazing salesperson who took the time to understand our family needs in replacing a couch, she was never pushy and her design expertise was amazing! We look forward to doing business with her in the future!! read more

You have assumed am upset due to your not removing furniture. That is not it at all. I bought sofa and 2 chairs i believe Nov 9...the fabric and chairs were to be sent to upholsterer. Those 2 chairs sat on the floor of 2 different Ethan Allen stores until January 22 when they were finally delivered to the upholstery shop. Over 2 months went by my designer and I trying to track them down. The EA salesperson came in rarely and had few answers for us...and they could have been done by now. Meanwhile the fabric I bought at same time, was finally sent to them with no name identifying which job. My designer had to make a special trip and go to the shop and open all sorts of bolts as she was the only one who could recognize it...and finally identified the bolt. Neither her name nor mine was on the address to identify what job it was for. The amount of time we had to spend on this was off the charts and wasted our time personified. My living room Is still upside down as I have the sofa but no chairs. Very inefficient and frankly not to your reputation Jaci Woods read more

12/29/24 We want to write this review for our Ethan Allen purchases in Tustin, over the past (15) fifteen years + Rebecca, the store manager is fantastic and she has a fantastic staff of design consultants. Paul Vidales is our design consultant. He is polite, pleasant, professional, and a pleasure to work with. Our family and close friends have always commented on how beautiful our house is decorated, with furniture, tables, paint, carpeting, accessories, etc. We tell them, Ethan Allen made It all possible for us to achieve the home design we love!! We highly recommend Ethan Allen for your design needs and purchases. Thank you Paul and Rebecca. Mary and Don Ledgard Irvine. read more

My husband and I bought our dining chairs from Ethan Allen. We worked with Paul who was so wonderful. I showed him a picture of our dining table and he helped us pick out a beautiful fabric. The chairs go perfectly with the look and feel of our home. I can't wait to go back for more pieces. read more

Pathetic. Expensive furniture, but if you custom order they take unto 4 months to deliver. I wouldn't recommend anyone waste their time here. read more

This review is for my designer Nikkea W. Nikkea has an AWESOME personality and she is very easy to work with. Highly recommended!! Everyone at Ethan Allen Tustin are very nice. read more

After driving 25 minutes to get to this store (the closest store to me), the store was locked early for no apparent reason even though it was within their regular store hours. I tried calling to figure out why it was closed and no one answered and there was no indication why it was closed tonight (they close at 8 and I was there at 6:50). This seems like prime furniture shopping with new years so I found the whole experience bizarre. It was also our first time to the store and, though it's pretty and well-lit, it certainly soured our whole experience. We weren't the only ones with this experience either - others approached the door after us and had the same reaction... read more

Relies on reputation when products were higher quality Prices are not competitive with restoration hardware and newer stores Horrible customer service They do not honor warranty for products In process of filing a small claims action Unfortunately I was fooled and trusted the salesman who was very nice but did not honor his word read more

On October 30, 2021 my husband and I ordered a custom Colton Cal King Headboard with Design Consultant, Shijun 'Peter' Li. We spent about a hour selecting the details and I explained to him exactly what we wanted in a headboard and why. It was very important that the fabric and nail heads of our new headboard matched the Ethan Allen footboard and side rail that we already have. Our previous headboard was damaged and we were only looking to replace the headboard. We communicated this to Peter and even took pictures of a couch in the showroom to confirm that the 'antique gold' nail heads would match the pieces that we already had at home. The total sales order including the $199 delivery charge and sales tax was $2,222.88. In December 2021 I received a call that the headboard was ready to be delivered but when it was uncovered it did not have the nail heads that I requested so I did not accept delivery. I contact Peter and he advised that he would take care of it. I patiently waited and 2/8/22 he emailed 'The nail head our workroom can add on the headboard, our company offer the special accommodation price is $875 (the labor and parts).' I was very clear when I placed my order that I wanted the nail heads however Peter placed the order wrong so I asked him to cancel the order and issue a refund because I refuse to pay the additional amount to fix his mistake and $3,100 is rather excessive for just a headboard and that was not the price he originally quoted me. On 2/20/22 I emailed Peter to follow-up on the refund and Peter sent me a email to advise, 'Donna, I have checked with our operation manager, she said already complete the refund processing and you should get a refund these couple of days.' Once again I did not receive the refund and followed up with Peter AGAIN on 3/8/22 and he called 3/12/22 to advise that the refund had not been issued and that a 20% restocking fee would be subtracted from the refund. I am requesting a full refund as soon as possible. Not only did Peter Li screw up my order, Ethan Allen is also trying to change me for his mistake. I am furious with Peter and Ethan Allen and will never shop there again. This has been a horrible experience! read more

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Store people are very nice and professional. David is very patient and helpful Thursday the buying procedure. read more

We were impressed by Design Consultant Peter--knowledgeable, attentive, patient, and resourceful. We never felt pressured to buy. His customer service was one of the best we've ever experienced. We appreciate Peter's guidance so much. read more

Nikea Williams- hands down best design consultant I have ever had the pleasure of working with! She did not feel like a sales rep in a typical furniture store where you feel pressured to leave with a piece of furniture that day! She took her time & didn't rush us. She gave us time to talk things over & walk around by ourselves. She gave us her honest opinions on fabric choices which we were hesitant about because we have a dog. She set expectations for delivery far out because of covid, estimated the latest would be March & we got our couch delivered last week. Best early Christmas present ever! The sectional is pure perfection, perfect color choice, most amazing textured fabric & fits like a glove in our home. We will definitely be coming back and requesting Nikea! Thank you Ethan Allen fam read more

First off, David is an excellent designer. We have been so happy with his suggestions for our home. And I'd also like to commend Rebecca, the store manager, who has been extremely helpful with a couple of issues that have come up. I was getting nowhere with the Ethan Allen call center and Guardsman, until I contacted her for help. As soon as I explained my situation and frustration, she tackled the issues in a professional and extremely timely manner. read more

Oh they are WONDERFUL as long as you are spending money! We order two expensive couches in July 2022 and they were delivered October 2022. An incredible amount of money was spent. One couch is fine. The other couch is a DISASTER. When you sit on ALL cushions, except TWO, you sink down to the ground. I communicated to the store that something was wrong with the couch. I spent EXTRA on this couch for the performance fabric AND additional cushion stuffing. They kept telling me that the cushions just needed to be turned over - once a week. Finally, I'd had enough, and they techs out. Of course that didn't solve the problem, as they came out with wafers for the cushions. They admitted that they thought we needed new cushions. More time passes, two more techs come out with cushion inserts, and it's obvious that this is not the problem. They sat on the cushions and wrote a report that the frames are the problem. Rebecca at Ethan Allen sent the salesman out - a very nice man - who indeed declared that it was the frames that were the problem. He took photos. Guess they didn't believed the techs OR ME. Then he called and said he needed photos for Rebecca of my husband and I sitting on the couch. Now it has been MORE TIME and guess what? REBECCA wants a new set of techs to come out! WTF?!!! My poor husband has nowhere to sit - it is now nearly APRIL of 2023, and they are STILL STALLING??? I have a nice chair to sit in, but for him to watch TV, he has to sit in this dreadful couch and his back is a nightmare because of it! This couch was over $8,000.00!!! KIDDING ME??? I hope if you buy something from this company that you don't have issues with it, because their customer service is HOPELESS!!! read more

Working with Paul has been a joy, and I'm thrilled with the pieces he has recommended for my home. I first began working with him when looking for a console table for my entry hall and end tables for the living room. His suggestions were spot on, and then his ability to choose the perfect accessories to tie my artwork and furnishings together was amazing. I am so happy with the results! read more

This review is for Paul Vidales at the Tustin Ethan Allen store. When we came into the store to look at dining tables he could not have been more helpful. In an era where customer service just isn't what it used to be, he was attentive to our questions, polite and went that extra mile to give us the best service. After ordering he has continued to be on top of it and in communication with us. We have since had him out to our home for design questions on ordering more furniture and he showed himself to be a fountain of information on all our questions. We very much have appreciated working with him. read more

The displays are really wonderful here. The furniture and accessories are beautifully shown, and I always see so many pretty pieces when I come here. We came here during the early part of the summer to find some new furniture for family room and a bedroom. We had a friendly salesperson approach us the moment we walked in the door. I had already been here several times before and knew exactly what I wanted. We ordered a 4-piece bedroom set right away and held off on the family room furniture until I could decide on which fabrics we wanted. This is where the store's great service ends. We were supposed to receive the furniture about 6 weeks ago. Only one piece came, and then nothing. No phone call about when it would be delivered or how long it would be delayed. We've called several times and haven't received a definitive answer about when it's coming. I'm hoping we'll receive the bedroom furniture by Christmas. We'll be so grateful! Thank goodness we ordered our family room furniture from another store and received it within 4 weeks! It's too bad I like the furniture, bedding, and accessories from Ethan Allen so much. The furniture is just too expensive to not know when (and if) we are going to receive the rest of the bedroom pieces. Hopefully, I can write a more favorable update if we receive the furniture soon! read more

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Paul Vidales is the best design consultant! His style and expertise paired with genuine listening to our needs made selecting our furniture and accessories the best part of our remodel. We have been Ethan Allen customers for years, but Paul made the experience extra special. His attention to detail, knowledge of color and design and personal attention helped us create our dream home! read more

Paul at the Tustin location did an excellent job decorating our living room and family room. His best qualities are: he listens, thinks what is best for you, great at design a complete picture and makes very good recommendations. He is thoughtful, and punctual. We highly recommend him! read more

The couch and love seat were great, but the service was even better. Paul Vidales not only took the time to help us find the right furniture but he kept in touch during the Mfg. process and personally oversaw the delivery. Amazing professionalism and a pleasure to work with. read more

This review is for Peter L, one of the customer representatives. My husband and I came in to look at couches. Peter was extremely helpful and knowledgeable. He showed us different couches and different styles, as well as advised us on what color fabric would look best with what we were trying to achieve. My husband fell in love with one of the couches, but unfortunately we ended up deciding the price was out of our budget for now. I don't usually leave a review for just service, but I really thought Peter was so kind and patient that it was worth it. We'll be back when we have more money. :P read more

this is a really fun location especially if you are looking to get something done super quickly. They have a lot of stuff in this place and it makes it really easy for you to find something fast so you can get in and out. I hate when I have to stay at a location for multiple hours because they do not have really good selection so I have to take forever just to find something good. This place does not have that problem everything here is super cute and it is in a very highly traffic area so there's tons of other locations if you want to find a lot of different stuff that fits your needs read more

If you are on the market for a new couch, drop everything and go to the Tustin Ethan Allen and ask for Paul Vildales! I was on the hunt for a quality, forever couch (sectional) for 1.5 years when my mom finally suggested we try EA. I was reluctant at first as I hadn't stepped into a store since I lived on the UES and found it to have more formal designs. I was totally wrong! The showroom is beautiful and filled with modern couches that will last (unlike the RH couches I have previously owned and discarded very 2 years)! I was blown away by the number of fabric options as well as the various customizable configurations of the couches, down to the seat cushions. My mom and I walked in on a random Friday and were greeted by Paul who allowed us to browse, uninterrupted until we were ready to ask questions. He proceeded to have us do a seat cushion test where we sat on various cushions and guessed their material. Paul was so knowledgeable and guided us to a fill that would be long lasting and comfortable (down wrapped foam). Once we decided on a couch and the configuration, Paul (with his endless patience) asked what accessories I was planning to accent the room with as well as a number of other questions to help us narrow down the fabric options. We agonized for 2 hours before we gave up, only to return 2 more times before we finally settled on the perfect fabric. Paul was amazing throughout the process - he texted me several options in different lighting and was always available to discuss. He was my interior designer on speed dial and I am beyond thankful to have had his expertise and amazing eye. My couch was delivered (ahead of schedule!) to my apartment in NYC and all aspects of this were handled by EA. While my couch was beautiful I noticed some bothersome wrinkles and texted Paul with pictures. He responded right away, noted my concerns, and put in a request to EA operations. The very next day, EA Customer Service called me and a couch technician (never knew they existed!) was scheduled to arrive the following week to troubleshoot. Turned out my couch was fine but the "comfort wrinkles" really bothered me. The technician was understanding and let me know he would return 2 weeks later with extra fill to smooth out the couch to my liking. Paul was a rockstar throughout the process and made sure to check in. My couch is now exactly to my liking and I am so thrilled with the customer service that Paul and EA provided. I will definitely be visiting Paul and EA for my upcoming home remodel! read more

Wonderful customer service! So many choices and the design center is so helpful! Easy parking. read more

I am so happy with Paul's Vidales design for our den. Paul took his time with us and made us feel comfortable, assured us everything would look well, and it certainly did. He picked out the most beautiful furniture for us. Lamps tables, couch. We couldn't be happier. Paul came and made sure everything was placed properly. I recommend him to anyone and I will definitely be using him again. read more

We have been customers for a long time but recently had a really bad experience. The sofa delivery guys arrived early, and I was not prepared. Both of our cars were on the driveway, and I proceeded to move my car, but the delivery guy told me not to as they were going to lift the sofa over it. I wanted to move my car anyway, but they had already parked the truck behind our cars and were taking out the sofa. I was very uncomfortable with this arrangement but did not want to have the guys close their truck and move it and then move it back and waste their time, so I reluctantly agreed. Unfortunately, later on I discovered a dent on my car, on the upper side where they lifted the sofa over. I immediately called the store and asked to speak to the manager but was told that she is not available. I called the following day, and she was on a meeting. I called again and then she was on a vacation. When I finally reached manager Rebecca, she completely dismissed my complaint, would not even reach out to the delivery guys to inquire or show any concern whatsoever about the property damage. Her final words to me were "the case is closed." read more

My wife and I planned a significant furniture update for our home. The Ethan Allen product line appeared to be a good fit for our style and budget. A pleasant in-store designer met with us and took the time to create a design plan to share with us, but didn't keep to the in-store appointment he'd set. He was instead trying to address a sale to another client and thought it worthwhile to let that appointment run half an hour into ours, at which point we moved on. He called us apologetically on our drive back home. We feel badly for the designer, but we can only assume that Ethan Allen's compensation arrangements encourage them to overbook appointments. read more

Their delivery services is one of worst. They completely scratched my floor with three ten inch long scratches without mention an single thing to me. I am not talking about the minor ones but 10 inches long half inch wide ones! And they did not even say a single word about it. read more

I am updating my review. I still feel they take way too long to get their furniture. It is very frustrating! I'm not updating that portion of my review. But, they do have a nice showroom and I like their furniture. I am changing my review to say that I will continue shopping there. I just won't order anything that isn't made locally or in the continental US. Part of the problem with my order was that it said it was made in China and that may have held things up. read more

I recently bought a couch from Ethan Allen. I enjoyed the whole experience very much. The sales person Niki Williams was very helpful and so nice to work with. I like the fact that their quality and workmanship is top of the line. read more

We are moving to Arizona from California and are working with a design consultant in Arizona. We have gone into the Tustin store several time to see pieces in person before we buy. Rebecca at the Tustin store has been very kind to show us all the fabrics and pieces the Tucson designer picked for us . I think this is very nice. We've bought most of our furniture from the Tustin store over the last 25 years and will continue to use Ethan Allen read more

We decorated and furnished our master bedroom suite completely with Ethan Allen. We worked with Ms. Gomez who guided us through the process and helped us design all the fabrics. read more

Very bad store We came In in may and ordered a king bed we paid a deposit they said that it will take about 10 to 12 weeks I was fine with that Now we r in September the bed is not even in production I moved to a new house and I am left without a. Bed since may cause I thought that Ethan Allen's bed is worth waiting today I called the store they said that it's not even in production after 6 month ! read more

I have been a customer of Ethan Allen for 30 years! I still have a few pieces from way back! Solid, good quality furniture! Something to pass down a generation or two! But, in the last 15 years, their product line quality has gone to hell!! For example, we bought a leather sectional couch and ottoman's about 4 years ago! From the get go, the cushions sagged! Uncomfortably sagging. Needed help to off the couch and I'm not old! We complained and Ethan Allen, reluctantly replaced the cushions with firmer ones only because we were long time customers. So, here we are 4 years later, the couch is worn out. The dye comes off when cleaning the leather with quality leather cleaner! It sags! The leather dye color is blotchy and fading. The piping is worn, something that started immediately after purchase. The ottoman has mysterious stains. We're not slobs! Kids are grown! No dogs! Just two of us! We take care of our house and furnishings. So what happened with Ethan Allen? Part of the problem is that they out source the manufacture of their sofas/couches. Made in Mexico with inferior products! We paid $6,600 for the sectional and I couldn't be more disappointed. Ask the store sales reps about product quality going downhill and out sourcing and they just look at you with the deer in headlights stare. Sadly, we're finished with Ethan Allen and their inferior product. At that price range, you expect better! read more

My husband and I desperately needed to upgrade our furniture in our living and dining room and kitchen eating area so we headed to Ethan Allen with the hopes of getting some good ideas. We were greeted warmly by Jeinny who then proceeded to guide us through our complete decorating process. She was friendly, thoughtful and incredibly patient with us as we made decisions to transform our rooms. On delivery day, she showed up ready to work with the amazing delivery team, even dusting and staging our rooms!! I absolutely love her designs and cannot wait to show them off!!! I would absolutely recommend Ethan Allen and Jeinny! Both were on top on communications and follow-up. Now I want to do every room in our home!! We will definitely be back! read more

Thank you so so much. My husband picked out a taller chair and Zohreh looked up my previous chair purchased years earlier. She matched the leather and legs perfectly. I now have a pair of chairs, his and hers. It was delivered in 4 weeks instead of the 9 predicted. The truck even came 15 minutes earlier on delivery day. This chair is so pretty and comfortable. We are over the moon yet again. Thanks to the whole team. read more

I ordered a sofa chair from this Ethan Allen, this was my first experience with them and I looked forward to having quality furniture built to my specification. This chair took more than double the promised lead time to be delivered. Once delivered Ethan Allen would not allow their own gift cards to be used to pay the balance of the invoice. I was given this gift card from my family with the intent of helping with the total cost of the chair. I was told by the manager tough luck and it's only good for the initial deposit or in store purchases. Strange how this was not brought up when purchasing the gift card. There was zero effort made to assist or compensate for either issue. I sold the gift card at a loss and will never give Ethan Allen another cent. Do not expect Ethan Allen staff to help you if you have any problems or concerns. I can still appreciate my chair due to the fabric / detail choices I made but its quality was not mind blowing and it is nowhere near good enough to warrant putting up with the complete lack of service Ethan Allen provides or the lead times they require. read more

As we were walking in, a salesperson was attempting desperately to keep another woman from walking out. The poor shopper kept saying, "Yes, there's a lot of pieces I'm interested in that I think we will like but we want to make sure that when we do choose furniture that it's something we can afford." This was a bad sign off the bat. We hastily made our way around the store, but seeing nothing we liked, much less in our modest budget, we high-tailed it out of there before anyone managed to say anything to us. read more

I love Ethan Allen furniture!! My parents bought it growing up and I have continued the tradition. My bedroom set, living room & now my office are all Ethan Allen. Bill Elson at the Tustin store was great helping pick out my new couch and chair and helped me pick fabric and colors that went perfectly with my house!!! read more