I bought a bed frame from the Ontario Mathis, and went to Irvine to look at dressers/nightstands to do a mix/match of things, and Stan was so helpful. He even moved around some night stands to do side-by-side comparisons to the floor model of my bed frame to see how the colors contrasted. I didn't buy anything this visit, but it was such a nice experience and he didn't pressure me to make a decision or buy something right then and there. Overall positive experience! read more

Mathis Home advertised haul-away, but the delivery team refused to take my old bedroom set after I had already moved it into the garage for easy removal. The reason given was "skeletal remains of a bug," despite no live insects or any real issue. This felt like a convenient excuse to avoid doing the job. I was left stuck with furniture I now have to dispose of myself -- completely defeating the purpose of the service. If haul-away depends on arbitrary judgment calls, customers should be warned upfront. Very disappointing experience. Update: I understand the policy explanation provided, but in this case there were no live insects or evidence of an actual issue. Refusing service based on what was described as "skeletal remains" felt like an overly rigid and unreasonable application of that policy. Policies are important, but so is practical judgment, and this experience lacked that balance. For context, finding something like a spider remnant in an older box spring is not unusual and does not indicate an infestation. Treating it as such and refusing service was not a reasonable interpretation of the situation. This policy, or at least how it is applied, needs to be reviewed. read more

Do not purchase from Mathis. They do not stand behind their products. I bought a couch that started to fall apart just weeks after use and I reached out to them immediately. After months of trying to get a response they said it's not their responsibility. The manufacturer (Jonathan Louis) that made the couch does not deem their product is a defect. Mathis took their side and left me with a crap couch. I paid premium price for months of frustration and lack of response from Mathis. I would have expected Mathis to advocate for their customers and ensure that the products they sold matched what they promise customers. BEWARE MATHIS DOES NOT STAND BEHIND THIER PRODUCTS OR THIER CUSTOMERS!!! Go elsewhere!!! Mathis's response regarding product warranty is a poor man's excuse to dodge the actual problem which is that they sell poor quality products from shady manufacturers and they do NOT care what happens to their customers. The couch should at the very least last 1 year with typical use. The fact that it started to fall apart just weeks after delivery says A LOT about the lack of quality from both Mathis and Jonathan Louis! The fact that Mathis aligns, supports and advocates for manufactures like Jonathan Louis speaks volumes. SAVE YOURSELF - DO NOT SHOP AT MATHIS HOMES AND DO NOT BUY JONATHAN LOUIS!!! read more

Edit: Rick doesn't respond to emails Oh what an experience it's been. Started positive, then went downhill over time. I really don't know if it's our sales rep wanting his commission or the management is just bad and will cancel orders but it leaves a poor experience I will say, the "elite" delivery was great. The staff that helped us from Ontario dispatch was great and very helpful. Very efficient duo, though I forgot their names WARNING: If you sign up for the membership, you're automatically enrolled in auto-renewal. You'll have to go through some annoying steps on their site to cancel this process. They don't mention they can sign you up for a non-renewing option When you arrive, you'll get "assigned" a sales rep that will be around to help you if you have any questions. It's kind of awkward as they hang around like you can't notice them or act like they're busy. Gives off creepy stalker vibes. We are in the process of renovating our home and basically looked to furnish our entire home, living room, bedrooms, kitchen, etc. When we were looking to purchase, our sales rep was very friendly and helpful. Even when we told him we wouldn't be ready to receive it for a few months maybe later in the year. He said it's fine, as long as we put in a down payment, they can hold my items for a very long time and that I can pay off the remaining balance when I'm ready to prepare for delivery. That sounded great to us as we really had no place to store items. We ended up purchasing dining sets, bedroom sets, bar sets, and sofa. About $10k as they seemed super accommodating. So we put our down payment 8/31 with expected delivery 11/15 or maybe later depending on our reno progress Fast forward a month later, I get repeated calls from Lauren to pay the remaining balance so they can schedule delivery. On September 29th, I get a text from our sales rep saying Mathis implemented a policy (since the beginning of September) that furniture can only be held for 30 days, but if I pay it off immediately, he'd get his manager to hold it until October. Since the cancellation policy says I would get a full refund since the items have not been delivered, what's my loss, right? So I told him I'd like to stay with our original date since this "policy" took place after our purchase agreement and discussion or he can go ahead and cancel my order, since prices generally change very little over time on their items. I guess he didn't want to cancel it because he kept my original date without paying off my remaining balance. I get another text 10/15 asking to pay off my balance. On Saturday 11/1, he calls me directly to ask for payment and tries to guilt trip me saying, it's going on 3 months now, they have the policy in place, his manager will cancel my order, etc.I tell him go ahead and cancel my order then and I can just re-order myself when I'm ready, no response. Ultimately, I agreed to pay off my balance for the sofa and dining items and to cancel the bedroom items, specifically telling him which items to cancel. Granted it's my weekend and have activities, and he's texting me at 5:30pm asking if I had made payment. He's becoming pushy and rushing me to make payment, so I'm not thoroughly reviewing the order as I trusted him to cancel the right items. Made payment and he immediately went to schedule my delivery for 11/15. Later in the day, upon actually having time to review, items I had asked to keep were gone from order, including the bench as part of the dining set. I asked him to add it back to the original order at the original price, it had gone up in price slightly. He tells me it went up. Yes I know that, but he's the one who removed the item in the first place and the price should be what I had agreed to purchase it at. Barstools went up as well, but in my annoyance, I told him to just leave it off and I'll buy them elsewhere I also asked him to change the delivery to 11/22 because in all this pushiness, I realized I'm out of town 11/15. He goes on to lecture me telling me to make sure to review that the order is correct and that they can't continue to reschedule and they're not a warehouse. Also stating his manager will cancel my order due to demand. At this point, my experience with Mathis Irvine has been a lot of annoyance due to poor communication and customer service. I don't know if it's my sales rep or his manager that's aggressive, but it's pushing me away from being a repeat customer. We thought we would gladly furnish our home entirely at Mathis since we still need bedroom sets and a lot of additional items, but we shall see. The "elite" delivery was great, the Ontario dispatch was on time, efficient, and friendly. Unfortunately, our house isn't fully ready yet, so we just had them leave the furniture in the bags to avoid dust/damange during renovation, but they did instruct me on how to put everything together when I'm ready. Will avoid Mathis moving forward read more

See all

1 star - Completely unacceptable delivery experience. I ordered a bed from Mathis Home, and while the bed was delivered and the job itself was completed, that does not excuse what happened during the process. During delivery, their crew hit my vacuum and broke it. It no longer works at all. The vacuum was fully functional beforehand, so this damage was clearly caused by their team. They did apologize when it happened, but that was the extent of it--no follow-up, no effort to resolve the issue, and no guidance on how to handle the damage before leaving. Now I'm stuck dealing with the hassle of filing a claim for something that was not my fault. I am demanding full reimbursement for the damaged vacuum. Accidents can happen, but taking responsibility means actually resolving the problem, not just saying sorry and leaving. If this is not resolved quickly, I will be escalating this further. Very disappointing and unprofessional service. read more

I spent almost $10k on a sectional I thought would be high quality if not value. Six months in it already felt like the stuffing needed to be replaced. Upon delivery one chair leg was broke n. 3 months later when the replacement finally arrived, that was broken too. The person who came with it uncovered that the console piece was never plugged in and was also broken. Several month a later I still have neither. Such a waste of an investment. read more

I bought a very expensive adjustable bed from Mathis Brothers. I was having problems. Mathis Brothers said it was out of warranty. I was willing to pay for someone to come out and look at it. They said no, once it's out of warranty, I would have to get a third party to take care of it. Mathis said that once the warranty was done their commitment to the product was done. Apparently, they don't stand behind their merchandise, and I would not buy another item from them. They are not customer oriented. I would give them a minus 5 stars. Be aware. read more

Back in early November, I placed an order with Mathis Brothers, Irvine, including a sofa priced solidly into five figures. The delivery date was 8-12 weeks. Twelve weeks came and went, so we called the store. They said another 8 weeks. Meanwhile, I can't use part of my house because there's no furniture. I referred the problem to our interior decorator, who helped us pick out the furniture and who does a lot of business with Mathis Brothers. After four days, she finally got a snotty response from Matt, the manager. I'm attaching a screenshot of the response, so potential customers will see what kind of customer service they can expect. Neither my designer nor I are going to call the corporate office, but if Larry, Bill, Rit, or Kerry Mathis want to call me, they can get my number from Matt at Irvine. Just ask for the number of the disgruntled customer. read more

Mathis Home - Top notch customer service from Mathis Brothers in Irvine. - Furniture Stores Near Me - Irvine, California

1-Star Review: Extremely Poor Customer Experience at Mathis Home Irvine After spending a significant amount of money on new furniture from Mathis Home Irvine, we are deeply disappointed by what turned out to be the worst customer experience we've ever had. When we first entered the store, several sales associates eagerly greeted us and provided exceptional service -- at least until they realized we were ready to spend. We couldn't find the sofas we wanted, so we decided to have custom sofas made through their custom furniture shop, choosing a design by Four Hands. We were told that since they were custom, it would take several months, which we were completely fine with. Initially, things went smoothly. Some of our other furniture arrived as scheduled, and even when a few items were scratched during our move-in, Mathis handled the repairs quickly. We were optimistic and satisfied -- but that's where the good experience ended. Months passed with no updates about our custom sofas. I eventually called the store and was told we were still about a month away from delivery. Disappointed but understanding, we waited again -- still with zero communication from Mathis. After three months, I followed up once more, only to learn our original custom representative no longer worked there. Fortunately, she helped connect us to someone else at Mathis. We were then told it would be several more weeks -- now more than three and a half months since our purchase. To make things worse, we had also requested fabric swatches for planning other décor, and those took nearly four months to arrive. Only after multiple unreturned calls and a few frustrated messages did we finally get the attention of a sales manager named Babor. He told us he was one of their most tenured employees and promised to make things right -- offering a "huge discount" for the delays and poor service. A week later, we finally received the swatches, but the sofas were still nowhere in sight. We continued speaking with both Babor and our original sales associate Nick, who assured us repeatedly that we'd be "taken care of" for all the inconvenience. I even suggested that instead of compensating us directly, they could make a donation to one of our charitable events. They agreed in principle -- but as soon as the sofas were delivered, communication stopped entirely. No follow-up. No compensation. No donation. No returned calls. It has become clear that Mathis Home Irvine was simply stringing us along to delay or prevent us from posting an honest review. So here it is: Buyer beware. The service may seem exceptional when you walk through the door and have money to spend, but once your purchase is complete, don't expect communication, accountability, or follow-through. Promises of discounts or "making it right" are just empty words meant to placate you. There are plenty of other furniture retailers out there who value their customers beyond the sale. Unfortunately, Mathis Home Irvine is not one of them. read more

Honestly hated my experience here. It felt like a car dealership but for furniture. The sales staff wouldn't even allow me and my husband to look around and talk freely amongst each other without someone walking up trying to make a sale. It was so uncomfortable. From the literal second we walked in to the second we left we were approached. One of the many sales employees who was adamant at helping us, literally followed us around the entire store and when we decided we were too uncomfortable to continue browsing, we started walking towards the exit. She noticed us doing so and proceeded to walk fast to the desk next to the exit door. We saw her and kept walking towards the other exit. She FOLLOWED US to the other exit door while pretending to be on a phone call and immediately just hung up to give us her card and info. I will never be going back here. This was an insane experience. read more

I've never experienced such poor customer service from a company that claims to sell "luxury" furniture. I placed an online order expecting a professional delivery and product quality that matched the branding. What I received was shocking: unassembled furniture boxes dumped in a mailroom like trash no notification, no assembly, no placement, no respect. Not even a call. When I contacted Mathis Brothers, I was met with a generic excuse: "these items come from third-party vendors and aren't assembled." That would be fine if it were clearly disclosed at checkout. It wasn't. If you're going to sell through third parties with zero quality control, delivery support, or courtesy, at least be honest about it upfront. The way this was handled is misleading and completely unprofessional. I won't be ordering again and I'll be warning others to save their money and avoid the disappointment. Mathis Brothers needs to take real accountability, not just send copy-paste apologies. read more

Overpriced and terrible customer service. Do yourself a favor and whatever sku your buying put it into ChatGPT I bought a 10 piece sectional they wanted 8400 for 2900 down the street. The bed I wanted they had it at 1900 and I paid 599 Dining table 2900 and I paid 950 Nothing is a dupe all same brand and same SKUs read more

In October of '24, we purchased a very nice Bernhardt sofa and love seat with the extended warranty. After 5 months, the recliner wasn't working. Mathis came by to fix it. In December, it stopped working again. Mathis had me call GBS, the company that fixes their furniture. It has been 10 days since I called them, NO ONE has returned my call. I spent over $5,000 for the sofa and warranty. If it is not fixed soon, I would like to have it replaced with a new one. You would think that a "Hi-End" furniture store would have better repair service. read more

Posting another review on this company. I posted an earlier review on how terrible the service was on this mattress that I bought from them and after more pictures and more jumping through hoops. The response that I finally got back from them was that they were going to exchange it for another identical mattress. I have really had it with this company. They are absolutely relentless and denying any good service to a customer. I think I'm going to move on to the Better Business Bureau now. I have sent so many pictures taken so many measurements and shown so much proof of what a piece of junk this echo whatever mattress is. I don't want them to send me another mattress that's just as bad I want my money back. read more

The few times I've come here, an employee greets you at the door and then follows/stalks you around the store the entire time you are there. Each time I've come here, I hope they have stopped doing this, but they have not. This practice is absolutely awful, creepy, and annoying. My most recent visit was today, and I can say with virtual certainty that we will not be buying anything from the store because of this. Stalking customers around the store like a lion stalking a zebra is a completely unacceptable business practice unless the customer specifically requests that. Other reviews effectively state the same thing- CUSTOMERS DO NOT WANT TO BE FOLLOWED/STALKED while shopping. The worst part is that responses from store management on Yelp insist that this is acceptable because the store is big and customers like it. We are adults and are perfectly capable of self-navigating a furniture store (as are virtually all other adults). And it's effectively a lie to say that customers like being followed, as evidenced in the reviews here on Yelp which state the complete opposite. Also, potential customers should never have to ask anyone to not follow/stalk them. I'm not trying to dissuade anyone from shopping at this store. But you should be aware that if you do decide to shop there, you will be followed/stalked by an employee the whole time you are there. read more

I wrote this several days ago. Be very careful with these people. we purchased a high end recliner on June 2 with an absolute guarantee in writing that it was in stock and guaranteed delivery on June 7th. When I called on June 5yh to confirm, they said it had not been in stock and delivery would be around July 27th. There were four of Mathis Bros personnel involved in the transaction, and they all knew this. We had been lied to. When I wrote the review a gentleman named Rick S there business manager left a not on Yelp stating that If I emailed him the information. I got response by email from a woman named Christy, asking me to provide more detail. I did, and since then I have heard nothing from them. I am considering legal action as they have clearly breached their contract with me. read more

My sales rep was nice but lacked product knowledge and personality. Had no concerns about my needs, just wanted to know if I wanted to finance and when I can pay. If it weren't for her manager and 2 other reps who assisted me, I wouldn't have purchased. I wish one of the reps who actually had input would have gotten the credit for the sale. I didn't feel excited after leaving. We all have room for improvement, and she needs a lot. read more

Simply put, buyer beware....I have been a customer of Mathis Bro's for many years, I went in and purchased two power recliners and made the transaction and sat with salespeople and updated my delivery address ( As I had recently moved) I set a delivery date and this is where everything started to go wrong. On the day of delivery, they called me and said the recliners were not in the warehouse to deliver. Hoping to get to get them delivered in the next couple of days, nope 4 days later they set the delivery day. I did not get a call the night before which is quite common in the furniture delivery world.. On the day of delivery I got a text message to confirm delivery location and...... you guessed it they tried to deliver it to my old address. I called the delivery team to see if they could deliver it to the correct address 10 miles up the road from my prior address. (The address I had confirmed when I bought it in store). They told me it was too far as they had other deliveries. I asked could you deliver it the following day, nope, another 4-5 day wait for delivery. I asked to speak with a sales manager and they said one was not available and they would promptly call me back....you guessed it, no call back. So I drove to the store in Irvine and cancelled the order, processed a refund and severed all ties with Mathis Bros Home in Irvine. I will say when I went in store management was sympathetic, professional and wanted to help, but simply put things went pretty bad up to that point and trusting them further was not something I felt comfortable with. They obviously have some serious employee and/or technological competency issues . Hope this helps.... Like Share read more

Very deceptive company. DO NOT SIGN UP FOR THEIR MEMBERSHIP, i was deceived by 2 of their employees, the first was the sales person who swore I would not be set up on auto pay, the second one by the customer service representative who assured me I was not enrolled in any auto pay at the end of her call a few months later, only to just get a message that my card was charged for the membership 1 year later. COMPLETE GARBAGE!!!! I will rant on to BBB and all social media platforms until I am refunded both the first year and second year of membership. Lastly, all their furniture comes in boxes labeled made in china read more

I am incredibly frustrated with the level of customer service I experienced. Initially, when the sales representative, Ati, was trying to sell us $12,000 worth of furniture, she went above and beyond. However, after we finalized the purchase, she did not keep her promise to show up at the delivery time, nor did she answer any of our calls. It felt as if we had never existed. Less than a month later, the $1,100 cocktale table started peeling, and since I had purchased a warranty, I needed to exchange it. This led to an exhausting back-and-forth between the Mathis store and the GBS claims department. It felt like a full-time job, as I was calling them every day, staying on hold, and trying desperately to get assistance. The entire experience was unbelievable. At one point, I spoke with a store manager named Mady, who stated on a recorded call that she would provide us with store credit/full refund since the exchange table was defective as well. I even received a confirmation number from her. However, when I called a week later for a status update on the store credit, no one knew who Mady was. Mathis claimed there was no recording of our conversation and essentially denied everything. read more

What a day,got even with the silly buyer's club. Today's lunch paid for the club entery fee,free lunches next 6 months.

Well, now I have slept on my Intelibed for several months. First of all, it seemed to me to be narrower than a regular queen so I measured it. It is 56" wide, instead of the normal 60" wide. I knew that it felt narrower. Then, the way it is constructed, when I sleep on the side I feel like I will roll off. The edges do not seem supported. But most of all, it is too hard. When I was shopping for a bed, I told the sales person that I like a soft bed. He pointed me toward the Intelibed because he said that's what he had and he loved it. (Now I'm wondering if he just wanted to get rid of this bed). But when I read the official promo material for the bed, it was originally intended to be sold on prescription for those who wanted a firm, supportive bed. When I lay on it at the store, it felt like it really cradled the body. And I think for someone who sleeps flat it may do so. However, I always sleep with my head elevated. There is a lumbar control and that helps a little, plumps up the bed in the lumbar section, but I still feel hard places here and there. Also I tend to slip down during the night, and in the morning I sometimes wake up with my feet hanging off the end. I think this bed only works for someone who sleeps flat. In any event, since I paid $7,000 for the bed, I am not a happy camper. I do not recommend this bed. The fact that it is 4" narrower than queen size really ticks me off. I bought this bed on the very enthusiastic recommendation of the sales person. Well, I may never want to spend the money on another bed, but if I do, I would give much less credit to anything the Mathis sales person says. I also bought a reclining loveseat and that is exactly what I wanted, and was a reasonable price somewhat on sale. So 1-1 for me and Mathis. I am wondering if ownership at this place changed some time in the recent past. My friends who bought here were very satisfied with what they bought and did not have the same experience I did. Reading the reviews, it seems many people are disappointed with the service. read more

I purchased a sectional sofa from Mathis that was delivered right before Thanksgiving. By Christmas, the cushions where we sit were already sagging. The seat and back cushions are all attached so they cannot be fluffed up. (And they shouldn't have to be after just one month.) After the holidays, I contacted Mathis and they sent someone out to look at the sofa. He said yes, he could see what the problem was, he would take the issue "up the chain of command" and get back with us. Didn't leave any paperwork with us. Time slipped by and I realized they hadn't gotten back with us so I called to see when they will resolve it. The customer service person (who was very curt, btw) looked up the purchase and said the guy who came out to look at it said it's normal wear. Excuse me, but one month of use does not create obvious wear. She also said I should be fluffing up the cushions. Well the cushions are attached so I can't. May I return the couch? Nope. They can't do ANYTHING about it? Nope. But she would send an email to La--Z-Boy and "maybe" they'll get back to me. Poor quality product, poor service. For this general price point, I could have gone to Crate and Barrel or West Elm. I suggest you do, too. read more

Great place! Special ordered my sofa and it came on time and in great condition! Would definitely recommend this store to all my friends and family! Price was very fair and the service here is amazing! read more

We were looking for a rug and Matthew S. helped us out. He was awesome! Although we didn't find what we were looking for he was patient and very helpful the whole time we were there searching. Thankful for his good service and he should be recognized for it. read more

They'l do a bait and switch. You'll explain clearly what you want and what you'll get will be different. They'll give you the run around and you'll never hear back from them, waiting until after the return date. Shady business practice. 15% restocking fee + pickup if they don't send the right furniture! Ludicrous! I just wish I checked their reviews before doing business read more

I have had the worst experience of my life, I ordered a couch from them Bernhardt expensive couch, I needed a certain size for my room they recommended a ALL PROTECTION warranty. $649. It was an off white couch so we decided to go for the price.. Of course received the couch March 15.I was wearing a pair of Black silk pants that transferred on to the pillow and down the front of the couch, June 15th. The experience from then on was a nightmare it is now September 2. They have sent technician 3 times. Have a skin as they call it came in wrong, no piping. They accuse me of lying that it had no piping, the guy came to install it he said they didn't give him enough time, the technician also said that it is on the piping of the other cushion. Now they won't approve the other cushion because you can't see it in the photos. I am so tired of this they just were you down. Mathis Bros won't do anything to help me!!!!! Never will I buy anything from them in my life. P.S. the technician is not come till Sept 19 then 6 weeks to order!!!!!! Then install if they even do a good job at that it will be Christmas before I see anything!!!! read more

Mathis Home - Furniture Stores Near Me - Irvine, California

See all

Over the last 5 years I have bought several pieces of furniture from the Irvine Mathis Bros. and have had nothing but a great experience. I have bought in the past a coffee table, end table, sofa table, writing desk, bed frame, dresser and two bedroom night stands. Roger P. is awesome!!! They delivered the furniture on time and were very careful carrying the bedroom set upstairs. I am will be looking to buy a cabinet in the next couple of weeks and will be giving Roger a call when I am ready (he gave me his cell phone number). P.S. I have had all the aforementioned pieces for over two years, with no issues. read more

I gave a really awful review, in fact two about this place. I owe it to them to say that they resolved the matter completely. Special kudos to our sales associate, Ahmina, read more

BUYER BEWARE!!! We bought a bed frame from this place, location nice and sales team was great. That's all that is good about this place cause the rest is a nightmare! You have to get a membership to this place to even buy any furniture here which is annoying but fine. Then once done we had our furniture opted for delivery and that was a huge mistake!!! Furniture got delivered to the wrong address on Thursday which was a nightmare as I got a day off of work to make sure this was done. They delivered it to the WRONG ADDRESS!! Then when calling the store they hung up on me twice. Then when they finally got someone to help us we got it supposedly delivered for today Saturday so we made time to make sure we were home. We called the store to confirm come to find out they didn't even reschedule us at all. My husband called and they explained they were sorry and can deliver it on Tuesday but before he confirmed he wanted to confirm the right address before hanging up and IT WAS WRONG AGAIN!!! Please please please DO NOT BUY FROM THIS STORE AND COMPANY!!! This is a nightmare and even to call to complain to a manager you get hung up on. AVOID THIS PLACE AT ALL COST!!! read more

Karen was such a pleasure to work with. Very informative and helpful . Buying a mattress is always very confusing unless you have someone like her assisting you. I'm very appreciative read more

I am updating my review. About a year ago, I bought a couch for close to $10K but had issues with it soon after. The couch began to fade and the buttons in the chesterfield couch started coming loose. I contacted the business and they were very helpful and sent help to do the repair work. The most recent was a year after I bought the couch. Miguel came to repair the couch and did and OUTSTANDING job! At first, I was very skeptical about my purchase but Mathis made it up to me with great customer service. read more

* Salespeople are very aggressive...I could not get enough breathing space. * I had an issue with an order and refund. Management is pretty nonexistent. It was very frustrating trying to find manager who could assist me. * Bad communication skills for scheduling delivery and delivery time frame, none! * Delivery people showed up early and we were not ready. No email, no texts, no phone call. Horrid customer service overall read more

They will always bring you to the most expensive piece in store, they are working on commissions so don't expect anything else. You will see a cheaper version near by, but what is most common thing is "it is not in stock". They will give you weeks to a month to deliver that piece and steer you over to expensive one. If you have to buy from Mathis Brothers, just walk away and miraculously they can get it earlier. read more

I'm sad that I have to post this considering this is my second home that I furnished with Mathis. Sadly, it is now over six months since I've ordered my bedroom set and it is still not correct. Two of the three pieces that they delivered were defective or damaged. And Mathis agrees! They said they would replace them and that while I'm waiting for the new pieces to come in, to use the damaged ones. And they tried... Approximately five months later, the new furniture came in. It was damaged and scratched, but worst of all, it was the wrong color! They have said they will try again, but now do not even respond to my phone calls or emails. Sadly, I had to dispute the financing that was used to purchase the over $12,000 bedroom set. Most likely this will end up in litigation as I intend to sue them. I strongly suggest you shop elsewhere... You can probably do better and not have to deal with all these headaches. read more

Walked in with my boyfriend looking for a new couch. We were greeted but not listened to by an older man who wasn't the friendliest or the most patient with us. We have an idea of what we want and we know its going to take customizing but he kind of had an" oh well, we don't have that" attitude. He left us alone but then was watching us like a hawk... we were then helped by "Little Joe" who listened, advised, and suggested all great options. We are planning to submit our order with him soon. read more

I am changing my review for this store due to poor communication and other factors. First off the sales person was great! She did an amazing job with selling us the furniture and returning calls. However, management here fails in communication, customer service and delivery. My delivery experience was just horrible!!!! I purchased my couch 2 weeks ago. The day of purchase I was told it would get delivered on the 4th day. The day for delivery came and I had no couch. I then called the salesperson and she stated that they forgot to put it on the truck. Yes they forgot!!! So then I called the manager Xjavier he stated that he had just noticed it himself which is why he didn't notify me. I was really upset because he simply had a sort of who cares attitude about it. He then said that the next delivery date was Friday. So we agreed on that date. Friday came and nothing was delivered. I tried reaching Xjavier and he ignored my calls. So unprofessional! A new manger called me and said that the next available date would be today. Yes I finally got it today. Xjavier is not a good manager! You don't ignore your clients! Especially when your store drops the ball twice! I'm supposed to get a credit! Let's see if that happens. I'll definitely never come back here. It's not worth it. read more

See all

By far some of the worst service I've ever received from any business. They lie to bring you into the store only to tell you they don't have the product you're looking for. One rep tried to sale me a mattress knowing I came in for a living room piece. No one communicates to each other about the purchases so everything is delayed. I had to call 3 times to get my product shipped with zero follow up each time. They assign you a sales rep who is pretty much useless as I complained a day prior and still no response from the sales rep Sang Lee. Their number to the store doesn't work so you first have to call corporate to then reach the store. I don't ever yelp but this is ridiculous. read more

I won't be going back. They sold us a worthless warranty. Told them we have kids and they said this will cover all the messes. What a joke! I think what's most upsetting is they know their warranty is garbage and they still push it on you. read more

If I were to CEO of Mathis I'd be ashamed of what the sales staff are doing to potential customer. See more information below: Went in today to buy a couch. Looked at one at Ashley furniture first and they offered a great couch for $1000 with free delivery and $200 off the top however we wanted to see if Mathis has a better quaility piece as Ashley's couches have typically only lasted us 3 years maximum before needing replacement. Walked in was never was asked if we needed help. After walking by bored looking reps 5 or so times I went to the entrance reception desk and asked if the bored looking lady could find us a sales rep to help us with a couch purchase, she looked confused and asked me 3 times what I meant. They she waived a really upset looking rep over who I walked over to the couch we were considering. I asked straight forward questions; We want a couch we looked at Ashley's and you guys have this one comparable for $1300. Can we get that closer to 1000 out the door Her answer; "no we don't do that here" Do what I asked... Her answer; "negotiate, in fact you're looking at the member's only pricing. To be a member is $140 and you're looking at $100 for delivery and tax" My response; " ok I'd be looking at close to $1700 for this $1300 couch here?" Her answer; "yes" My wife; "well we may need a rug and bedroom as well, would you give us any deal options for buying a combo purchase here?: Her answer; "nope no deals". That's when I said ok, thanks and bye and ran out the front door. I went to Ashley's and got my couch for the price I wanted. Atleast at Ashley's I know what I'm getting quaility wise. The sales rep at Mathis didn't even try to sell us on their pricing structure by saying: "well this is made here or you're getting a great warranty or we sell high quaility furniture". She said nothing to try to sell is purchasing at her store. It seemed like she didn't want us there and that she was ready to go home. If I were the ceo I'd likely re-evaluate my sales reps and possibly their policies because I suspect they'll be out of business within 3 years time. read more