I placed an order with Grayson Living on June 27th, believing I was dealing with a reputable home furnishings company. Four months later, on September 22nd, I have received the incorrect merchandise and have been subjected to a shipping and customer service nightmare that perfectly illustrates this company's utter incompetence. The estimated ship date for my two Four Hands artwork pieces was August 14th, a timeline that was confidently confirmed by a Grayson Living email on July 29th. The constant delays and conflicting updates that followed demonstrate a total lack of internal communication and quality control. August 23rd: I had to initiate contact because I never received tracking information. August 26th: Grayson Living responds with the lie that my order was "ready for shipment" and they were just "waiting on tracking details." September 5th: After more silence, I called for an update. The phone agent had no tracking info and, contrary to the email, could not confirm if the order was even complete. September 7th: Another confusing email arrives, claiming the carrier "was unable to pickup" my already-produced order and that a new delivery attempt would be made in 1-2 weeks. September 15th: A glimmer of hope with an email stating the shipment was "on the way." September 22nd: The order finally arrives, four months after my purchase and well past the original estimated date. The climax of this unbelievable ordeal? It was the wrong shipment. This is not a story of a minor delay; it is a case study in systemic failure. Grayson Living's team demonstrated a complete inability to track, communicate, or verify their own orders. From false confirmations to conflicting information between their email and phone support, the process was nothing short of a bait-and-switch. But the incompetence didn't end with the wrong delivery; it continued with a return process that makes the customer do all the work. After informing Grayson Living of their mistake, they did not offer to make it right. There was no apology or promise to expedite a new, correct shipment. Instead, they placed the burden on me, detailing the steps I would need to take to return the merchandise they mistakenly sent. Not only did they waste four months of my time, but they expect me to spend my own time and energy fixing their colossal error. To wait 90+ days only to receive a completely incorrect order, and then be forced to jump through hoops to initiate a return, is an insult to the customer and a clear indicator that this company does not respect its patrons or its own business operations. Do not be fooled by their seemingly high-end website. The back-end support is a disorganized disaster that will waste your time and leave you empty-handed--or in my case, with someone else's expensive merchandise. Save yourself the headache and take your business elsewhere. read more

I am here to tell a customer satisfaction story achieved by Grayson Living, and with Angela Olson particularly, that is beyond a 5 star review... I purchased an over 200 lb well-made dresser on Grayson Living's website after negotiated a price that was the best available online. I was satisfied, it was fully paid, and I began the wait. In retrospect, I should have anticipated how heavy the dresser is given the price point. Worst decision made by me however, I did not pay extra for the white glove delivery in order to have the dresser delivered to the room of our choice. In my case, it is the 2nd floor bedroom. When the delivery day came, I was shocked. The 200 lb, 72" w x 20" d x 46" h package was now sitting in my living room, challenging my courage to open it. 2 days later, my partner and I spent 2 hours in our small living room, opening the package, packaging up the packaging material, managing the cat, cleaning up, bluh bluh bluh... and here comes the worst part, how can we move this up?? We tried removing all the drawers, and the weight was still too much to manage by the 2 of us. I decided to give Angela a call, to see if it was possible to add the white glove delivery option, even though the package had been delivered. Long story short, after a couple phone calls with Grayson Living and the 3rd party delivery service they contracted to use, it's approved. I scheduled the white glove delivery a couple days later, and I am relieved to say that the delivery team made short, effective work of it, and the dresser is finally in the right place. I am thankful for the effort the Grayson Living's team has put together. They have demonstrated how great customer service is still valuable to any customer in today's world. I highly recommend doing business with Grayson Living. P.S. Angela also helped us researching out how to remove drawers and putting them back given that these aren't the typical Ikea style we are accustomed to. read more

I recently purchased nighttables from Grayson Living, and I couldn't be more pleased with my experience! From browsing their user-friendly website to placing my order, everything was seamless. The website is intuitive and easy to navigate. They offer a wide variety of furniture, from contemporary styles to classic designs. I was impressed by the extensive selection of pieces, from sofas and chairs to storage solutions and accessories. Each product page is well-detailed, with clear photos and dimensions, making it easier to choose the right pieces for my home. Customer Service: Customer service was excellent. I had a few questions about delivery timelines and availability, and their team was quick to respond, providing helpful and friendly assistance. Final Thoughts: Overall, I am extremely satisfied with my purchase from Grayson Living. The combination of variety and customer service makes it a standout option for online furniture shopping. I will definitely be coming back for future furniture needs and highly recommend this store to anyone looking to refresh their home with stylish pieces! read more

My husband and I highly recommend Grayson Living for their exceptional interior design services. We recently purchased a vacation home in Newport Coast and, being primarily based in Hawaii, entrusted Grayson Living with full creative control over the furnishing and decorating process. This approach proved to be the most favorable for us. We were able to fully entrust our design associate, Christine, to skillfully select furniture that was both stylish and functional. They also took care of the decorating details, transforming our new home into a stunning "model home" that exceeded our expectations. Additionally, we were impressed with the speed of delivery. Our furniture was shipped from the different warehouses in North Carolina and arrived just five days later. We appreciate Grayson Living's warm, personal approach and their commitment to providing customized service throughout the entire process. Thank you, Grayson Living, for creating our dream home. read more

I recently ordered from Grayson Living, and it was one of the easiest experience I ever had. Their customer service is great, helping me through every step of process, from customizing the perfect luxury furniture to the final delivery. I was very impress with how they communicate with me throughout, making sure everything go smoothly. When I had small issue that was my mistake, their team handle it quickly and efficiently, and I was very satisfy. I absolutely love my new high-end sofa; it really transformed my living space with its stylish design. For anyone in Orange County or Santa Ana looking for quality furniture that combine elegance and comfort, I highly recommend Grayson Living. They truly stand out in the luxury furniture world! read more

Our experience at Grayson Living was absolutely exceptional! The staff demonstrated impressive knowledge of their products and provided outstanding assistance throughout our decision-making process. They expertly guided us in selecting the perfect dining set and breakfast tables, making the entire experience--from ordering to delivery--effortless. Our furniture looks stunning and fits perfectly in our new home. So pleased with their service, we confidently ordered additional furniture for our bedroom, which arrived right on schedule. Once again, their professionalism exceeded our expectations. I highly recommend Grayson Living for their top-notch furniture and unparalleled service. read more

I am at a loss for words to describe the awful service I received from this company. From Darren, the manager, to their customer service team, they have been completely unreliable and dishonest. They sent me damaged and broken items, and even the replacement arrived in the same condition. Instead of taking responsibility, they blamed the shipping company, which they apparently hire based on the lowest cost. They have held onto my money for four months without offering a reasonable resolution. It's been four months, and I am still waiting for my dining set. This experience feels like outright fraud read more

I initially found Grayson Living on line selling my item at the same price as others however, were most interested in bettering that for me. I made a few calls and each time I was met with but another warm professional eager to assist. They couldn't have more professional and accommodating arranging my order to be shipped across the U.S. Delivery is yet to come while I'm happily looking forward and confident to advise anyone shopping to consider your purchases from Grayson Living!! Two Thumbs up from Michigan! read more

I had a fantastic experience with Grayson Living, and Angela was instrumental in designing my home. She helped me select the perfect luxury furniture pieces that truly transformed my space. Her expertise in design, attention to detail, and personalized approach made the process effortless and enjoyable. I'm so happy with the final result and highly recommend Angela and Grayson Living for anyone looking to elevate their home with beautiful furniture! read more

I just received my new sofa from Grayson Living and impressed by the service and experience. Not only is everyone I spoke to knowledgeable and patient, they are quick with their replies. I received swatches before placing my order and they were free. te website is easy to navigate even though they have so many items. I can't wait for the holidays and to start showing my off my new living room. thank you Grayson! read more

I've ordered the majority of my master bedroom furniture from Grayson Living and have been very pleased with everything, from delivery to the quality of the furniture! The furniture lines they represent are high end and did not disappoint. Their delivery service is very professional. Also, their customer service is exceptional. I would recommend using Grayson Living for your next furniture purchase! read more

This was my first time shopping on your website and it was a great experience. The site site was easy to navigate with broad & high quality selections.Also the responsiveness to messaging with questions was of great service to me. The feature on the website that allows one to make an offer on whatever item (which are all high value,) is very helpful as well. Thank you Grayson living! read more

My purchase with Grayson Living was seamless. Their website was easy to navigate, their extensive selections and prices were better than anywhere else we looked, and the time frame from purchase to estimated delivery was also the best we found. read more

So far everything has been a win! I found exactly the bed I wanted (for significantly less than other big name retailers) and so far the experience has been top notch! read more

Have ordered here once before and had an excellent experience! The outdoor coffee table shipped quickly, unpacked easily, and arrived in perfect condition. read more

Always the best value and service! I have ordered from Grayson Living several times. I will always check with them first before furnishing my home! read more

Can't wait for my order to be delivered. Ordered the Four Hands Reza Media Console. Beautiful piece of furniture. Service so far has been great. read more