After browsing some pieces online, we decided to drive to Ashley in the Mainplace Mall. Much better to touch and sit on the sofa/loveseat than to buy it sight unseen or rely on reviews. We entered the store and was promptly greeted by Sabino Salgado. He stayed in the zone to answer any questions as we were looking at sofa recliners and loveseats. Once we made the choice, he was there to answer questions about the pieces we selected and to queue up the order. He mentioned that Ashley is having 12 months, no interest financing and I was interested in that to help me budget for this purchase. Yay! I got approved. I would recommend Sabino. He was professional and pleasant to deal with. It was a great experience. The store is organized with many pieces of furniture and their website provides details on how wide your door must be to get inside. read more

On a positive note, if you like ugly furniture coupled with unsavory store policies, you'll be happy here. read more

Ashley Store - Yuck! I'm crying - Furniture Stores Near Me - Santa Ana, California

My husband and I went n bought a couch on Oct 5th. We kept getting delays from the warehouse and after 4 reschedules we were pretty upset. We were hosting Thanksgiving and we needed a couch. We went into the Santa Ana location and talked to Manny. Manny understood our frustrations n concerns and made us a deal. He not only took care of us, but we got a couch by Thanksgiving! We are trully grateful for your help and wanted to thank you! Bhatt family :) read more

Ashley Store - Our couch during Christmas due to late post 2025 - Furniture Stores Near Me - Santa Ana, California

Service was good. Salesman was helpful and well mannered. The location is not practical for a furniture store. It is also very compact and small. I didn't find what I needed. Inventory is scarce. I was referred to shop online but, was told that I couldn't return anything to any store. Don't like that! read more

Horrible products, horrible customer service, horrible after-sales support, and outright deception. I purchased a sofa from Ashley Furniture in March 2025 for over $4,000, expecting basic quality and honesty. Instead, I got a defective product and a company that refuses to stand behind what it sells. In less than a year, with a total usage of maybe 30 hours, the cushions have severely sunk. My wife and I are almost never at home, so this couch has seen virtually no use. There is absolutely no justification for this kind of failure. To make matters worse, I was sold an "extended warranty" with clear assurances that it would cover everything, including cushion issues. That turned out to be completely false. After two so-called "expert" inspections and more than six phone calls totaling hours of my time, they are now denying coverage and backtracking on what was promised. This is not just poor quality, it is blatant misrepresentation. I have two witnesses who were present when I was told the warranty would cover cushion failure, especially this early on. Now they are pretending otherwise. I will be taking this matter to small claims court. Avoid this company at all costs. I will never buy from them again and will continue sharing this experience so others do not fall into the same trap. read more

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Very knowledgeable sales team members. I was shopping round for a bedroom set and went to Ashley store in Santa Ana second time to choose the right set I needed. The sales Manager gave me special discount apart from 25% store wide discount for Labour day. Thanks to the sales person and the manager who made my day with the latest top brand bedroom set at the discounted price. All furniture needs under one roof. I recommend the best furniture store. read more

My boyfriend and I just moved to Orange County from the Bay Area. We needed to furnish an entire apartment as we got rid of all our furniture when we moved. We wanted to explore the area / mall and walked into Ashley Furniture to browse. We were immediately stopped by Zana and were told that it was company policy to follow around customers to help them browse. We thought this policy was invasive and didn't allow us to freely shop and consider our options. We also saw other people shopping freely without a chaperone so we felt targeted. She even told us that she thought we were teenagers when we revealed we are in our 30s with a child. She also kept talking about financing options if we didn't have the funds to purchase. We felt very awkward and ended up leaving without purchasing anything even though we need basically everything for our new apartment. Ashley Furniture should really reconsider this store policy (if it's true). I have a feeling she just wanted the commission and lied about the policy because we were the only ones being followed around. read more

We had a really great experience at Ashley Furniture thanks to one of the managers Francisco. From the moment we walked in, he treated us with respect and didn't judge us at all based on how we looked, we came straight from work. which honestly meant a lot. He took his time explaining all our options clearly and even shared his personal experiences with some of the products, which helped us make better decisions. He was very kind, patient, and genuinely helpful the entire time. His energy was positive and welcoming, and we never felt pressured. Instead, we felt heard and comfortable asking questions. What really stood out is that he wasn't just helping customers... you could tell he truly supports his team too. He was checking in with employees, guiding them, and leading by example. It's clear he's the kind of manager who helps his team members and creates a positive environment for everyone. Customer service like this is rare these days, and it really made our shopping experience smooth and enjoyable. Ashley is lucky to have a manager like him. Thank you again for the great help! Also, a small note to other customers, please remember to treat retail workers with the same respect and kindness you'd want in return. It makes a big difference. 100% Recomendado, Gracias Francisco! read more

I strongly advise against shopping at the Ashley Furniture store in Santa Ana. If you do decide to purchase from them, do not buy the 5-year Premium Protection Plan. Ashley and the protection plan provider deny all claims. I have repeatedly asked for assistance with my issue, but no help or resolution was ever offered. The coverage is misleading and not worth the cost. Overall, this has been a very frustrating and disappointing experience. read more

My mom and I walked into this Ashley Store and were completely ignored until Sheryl saw us. She was AMAZING! She was so helpful and kind. She made sure we got the best deal possible. She let us take our time looking and wasn't pushy like how other sales people are. Thank you so much Sheryl! read more

Ashley Store - Couch - Furniture Stores Near Me - Santa Ana, California

Me and my husband came here (we came from Camp Pendleton) came in to spend money and willing to spend $30k + but left with that money still... as we were in the area... we wanted to shop for new house furniture and see ideas on how we wanna decorate.. asked this guy if they deliver to Camp Pendleton because it's a Military Base.. (obviously we don't want to pay for something you don't get and can't even access through) anyway... this dude came off pushy.. following us around the store and also started making noises (lmao this didn't intimidate us but annoyed us especially when I'm pregnant and I get annoyed quickly which started with the following and then hand clapping or slapping hands on a couch) mind you we wanted to buy a lot of things there... we had our kitchen dining stuff picked out, beds, looked at the fire place stuff in the back, couches & all and literally took pictures of it on my phone & wrote it down so when we were done we could go up and start making our purchase but anyway.. we left which sucks because we wanted to spend our money there. Anyway don't treat military or civilians like this.. We were gonna say something but honestly it's not worth the trouble especially being in the Military... also my question is how can you guys ship out to a military base? As you need delivery drivers to have that base access..? As well the guy barley even talked to my husband and mostly talked to me.. not sure if it's because I'm white or whatever and my husband is Puerto Rican but seems like there was a bit of a racial issue.. if you can talk to me then you can talk to my husband... - 7/17/2026 Friday (the couple wearing black dress pants, black tank top, hair curled & my husband wearing green, sun glasses, light jeans)... pull up your cameras to check because this is ridiculous as it was an old guy, slightly bald... looks Persian or whatever) also correct your workers on Military base access with deliveries... and let them know that they won't make sells following customers especially when they are pregnant... never walked out of the store and found it weird as hell not even the shops on base do this what the hell. read more

I don't highly don't recommend I am 26 literally wanted to check out some rugs I just moved down the street from main place some guy stopped us nd said where's are parents and we have to be 18 + to enter the store. I felt profiled cause we looked under age, so they didn't let us in the store. read more

I've been to this location twice, and both times the service was awful. The salesmen are extremely pushy and come off as rude. On my most recent visit, one of them crossed the line completely. While showing us a lounge chair, he made an insulting comment, and when we said no thank you and walked away, he said, "Are you okay? You don't look special, so what's wrong with you." Completely unprofessional and disrespectful. I would not recommend this place at all. read more

I've purchased so many amazing items from several different locations, and I always receive the same great service and value for my money. That consistency keeps me coming back. read more

Really good experience, nice clean store. Knowledgeable about everything and super helpful. Left with my dream mattress and frame all for a good price. Employee named Fred in particular was a 10/10, would recommend speaking to him for any assistance. read more

this rating is for an experience a fee years ago, but it was a memorable one and worth posting. if you save delivery by oicking up their dresser at their ontario warehouse, check it really carefully for damage! if you need to exchange it, you will have to beg for a return authorization and drive it back to the warehouse! i didnt check mine and it was broken inside. they wanted to charge me for delivering another one. read more

Should have learned the first time purchasing here. Ordered a rug was send the wrong one since it was wrongly labeled and Manny is a worse customer service rep because he kept on saying 2 wrongs don't make a right like if it was our fault and says he can't do anything and had us call customer service. Extremely racist since we are a Hispanic family and a white family comes in and is extremely nice so definitely racist and unprofessional read more

Please do not work with Manuel C if you cannot speak English. Instead of trying to help my family member or find someone who can help my family member he insulted them. He advised them to go to a "Mexican" furniture store. Really disgusting behavior here, no wonder this place is always empty. read more

In 2018, I purchased a Tempur-Pedic mattress from Ashley Furniture, relying on the representation that the product carried a 10-year manufacturer warranty and that Ashley Furniture, as the retailer of record, would maintain adequate documentation to support future warranty claims. Fast forward to today: the mattress has proven to be defective, and while preparing to replace it (I ultimately purchased a new Casper mattress during Black Friday), I realized the Tempur-Pedic warranty was still active. To file a valid warranty claim, Tempur-Pedic requires standard documentation, including: Proof of purchase (receipt or bank statement) Law tag identification Full mattress photos (without bedding) Close-up of the defective area Foundation/support system photos Unfortunately, Ashley Furniture failed at the most basic requirement: providing proof of purchase for a mattress they sold. I misplaced the original paper receipt, which should not be an issue for a major national retailer. I spent hours reviewing emails from Ashley Furniture and located only a generic "thank you" email that lacked essential details such as purchase price, item description, or transaction verification. This document was unusable for warranty purposes. I then spent multiple days contacting customer service, receiving no meaningful assistance. Eventually, I spoke with a store manager named Manny, who stated that Ashley's system had been "upgraded" and that he could not retrieve my receipt or transaction records. That explanation alone raises serious concerns regarding Ashley Furniture's data retention practices and long-term customer recordkeeping. I was referred to Stephanie Mendiola in customer support, who initially appeared willing to assist. I promptly submitted all requested photographs and documentation. After that point, all communication ceased. No resolution, no follow-up, no explanation. Ashley Furniture had no problem accepting payment for a high-value mattress, yet when lawful post-purchase assistance was required, no one took ownership, no system worked, and no solution was offered. The burden was improperly shifted entirely onto the customer for a failure that rests squarely with the retailer. For a company of this size, the inability to produce a valid receipt for a major purchase--or even offer an alternative verification method--is unacceptable. It leaves customers exposed and unable to exercise warranty rights on products that were marketed as premium and long-term investments. I strongly caution prospective buyers: If you shop at Ashley Furniture, understand that once the sale is complete, support is unreliable and documentation may not exist when you need it most. I cannot recommend this company and would advise consumers to purchase from retailers with verifiable records, transparent customer service, and accountability beyond the point of sale. read more

My mom went to purchase a new bed and left CRYING because the manager, Manuel corella, was throwing racial comments to her and told her to go to a Mexican furniture store where there's people like her that can help her simply because she couldn't speak perfect English. MIND YOU he then realized what he said and how upset my mom was and said "I'm Mexican American too I'm chi chicano" SO THE WHOLE TIME HE COULD OF SPOKEN TO HER IN SPANISH AND Preferred TO DISCRIMINATE . I'm BEYOND angry that this happened and this needs to be addressed ASAP! we luckily got a video and will not stop until justice is done!! read more

Absolutely the worst experience I've had at a furniture store ever. The sales lady Ana approached us and told us she would help us . We politely told her thank you and that we would let her know if we needed anything. She proceeded to follow us around the entire time and keep coming up to us. The sales people were all fighting over who was going to help Us. It was super unprofessional. On top of all of that the manager was trying to keep us from leaving after we decided we were done and he yelled at an employee in front of us. I won't ever be back read more

My husband really wanted to buy a couch from this store. He found one that he really liked, but I had my concerns about the animals. I told them I needed a couch that would not scratch easily if my cats decided to scratch it. The salesman told me that this one particular couch would not show any signs if the cat tried to scratch it, and he was very sure of it. I was hesitant, but he was trying really hard to make the sale, so he told me everything that I wanted to hear. My husband really wanted it, so I let it go instead of pushing it. Sure enough, you can see every single mark. I didn't like how the salesman lied to us just so he can get a sale. read more

Ashley Store - Cat scratches very visible when the associate said this would not happen on this type of fabric. I should have known better. - Furniture Stores Near Me - Santa Ana, California

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My mom and I came here on Wednesday and she called in for a mirror and they said they had some in stock. Personally I think two stars was too generous; but I'll give two because they helped us look for it. Other than that, the service was absolutely horrendous. I don't know what kind of sale tactic is to guilt trip and be rude, but it's not working for us. The prices alone for the furniture is expensive so of course we're going to be looking at the little details and want our money's worth, but the three were brushing us off/dismissing our concerns, smirking at each other, and on. I wish I got the names, but the Asian one, every time it didn't seem like we were going to get something, he would make comments like, "oh yeah sorry it didn't work out," and turn away from us, even before a decision was made. Or he was saying, "we don't have it," while this other guys was looking at the computer and saying they had one more. I understand they're commission based, but that is not how you get a sale and if you're going to act like that, than sales or even customer service is not the job for you. Do better. read more

Do not get the warranty, it was not worth shit, when they came out they wouldn't even touch the couch they said the spot can't be bigger then a quarter. It's save your money get a private cleaner if needed but don't donate money to them. read more

We ordered a bookcase headboard bed with drawers on the side of the bed, for about a thousand dollars. We bought this bed on a 3 day weekend sale and it came with free delivery and set up. The bed arrived a few days later and the crew said there was no hardware, so they left the pieces of bed on the floor and left. We drove to Ashley in Santa Ana Main Place and spoke to the manager and showed him pictures. The manager was Manny and was a great guy, he made a few phone calls and told us the bed would be returned and a new bed with hardware delivered. Great! However with delivery service they argued about just bringing out hardware and we said no, because after this bed was delivered we kept getting texts that the delivery with the bed in pieces was complete and they were done! It took another few weeks before a crew came and picked up the bed in pieces off the floor and brought a new bed with hardware and assembled it. All this time our son whose new bed this was sleeping on the floor on his new mattress. The AI messages they send from delivery are ridiculous and we got a few saying they hoped we were happy with our new bed. The one in pieces on the floor with no hardware. We will never buy from Ashley Furniture again. read more

By far the worst furniture experience I've ever had sales people were fighting over customers in front of the customers. We said we would find the original one if we found something we liked, and then they proceeded to follow us around, like lost puppies, even at the point when we said, we were good they chased us out of the store And started fighting about how they needed to stop us from leaving so they could make a sale I understand the workers make money off of their sales, but when you start harassing your customers, it is very unprofessional read more

Everyone at the store was amazing. Paid for a king bed and mattress that was delivered in a few days but put together wrong by the delivery team (which we paid for) and broke. After being on hold for hours and sending photos no one has responded and been over a month sleeping on the floor with our newborn baby and toddler. Was told over the phone it would be 3 days before we hear anything and then 3 business days and now told a technician would have to come out but in 3 business days and they would schedule this. Been over a week since then and still nothing. Will not ever buy from here again and will continue to tell people how awful this experience has been. read more

Ashley Store - Bed fell through after missing a piece where the bricks have been placed - Furniture Stores Near Me - Santa Ana, California

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Just been there today and wanna do some shopping for my new house, but the guy told me this is not the right place for you to look around because there is a lot of chemical here! Ok! So I should asking customer service to return all my furniture buy from Ashley???? I can't believe that read more

Oh Ashley, you did your best. Eventually, I received my living room set. After four appointments, 19 calls, and taking a chill pill, everything worked out. The first appt excuse, we have the love seat and tables but forgot the couch and rug. The second appt excuse, the couch was damaged. The third appt excuse, they forgot to load the couch and rug. The fourth appt- finally arrived. (They called me 19 times to confirm the 3rd appt. And they still didn't show up) If you are unable to deliver, it would be nice to let the customer know. This way I'm not blocking out the window time to be home. After battling conversations with several people.... I finally spoke to someone that came through. I asked him "I have a yes or no question. Just tell me, is the couch is in stock? if not, I'd rather u tell me the truth than to give me an appt time I want to hear" - and three days later it was finally delivered. In summary, I ordered my furniture on 1/16/21 and received the main couch on 2/23/21. At the time of purchase, I was told they had plenty in stock. read more

Ashley Store - Furniture Stores Near Me - Santa Ana, California

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Had a wonderful shopping experience at this location with Sabino! He was incredibly friendly, energetic, and helpful. Sabino was able to show us a selection of options for our sofa bed, and was knowledgeable about the differences of the pieces of furniture. The service was great here and all the staff seemed very friendly. Sabino made our shopping experience comfortable and went above and beyond for us. read more

Absolutely awful service went into the store spent almost $1800 on a table. It got here late and it's damaged planned for dinner party. The next day can't get it replaced called numerous times can't get someone to help me. I will be visiting the store angry!!!! read more

If you're looking to purchase anything ask for Ali!! Ali was beyond amazing. He was very knowledgeable about everything from color to style to even mattress. He wasn't pushy or too busy for us. He made sure to let us know they were short staffed but he could help as much as possible. Amazing customer service, manager was also very helpful. Will definitely be coming back to this location again. read more

Ashley Store - Love my new bed - Furniture Stores Near Me - Santa Ana, California

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: I purchase the mattress at the Huntington Beach location at, 7212 Edinger Ave. Huntington Beach, CA 92647 Online that specific mattress is listed at a comfort level of "ultra plush" - THE softest level of mattress. As well when I asked the sales rep when I was in the store to direct me to the softest mattress in the store was below $1000. He specifically showed me the two mattresses listed under alter Plush category. Both are sleep groove mattresses. I couldn't really tell in the store, because I only sat on them for a couple moments but based on what I saw online saying it's the softest bed in the store and the sales rep directing me to the mattress I figured I chose. I made the right choice. I am someone who NEEDS a very plush mattress!! The last mattress I bought from Ashley, was wonderful and ultra plush this one however, is a nightmare. When it was dropped off, I noticed it felt extremely hard so I waited about a week until it was fully out of the box and had time to properly expand. It was still hard so I called the store. They sent a mattress technician to my house on the 13th day that I had the mattress. Of course, I only had 12 days to return the mattress so this was not helpful, or remotely fair. I asked the technician why the bed was so hard and he didn't know why. so I did some research online about these particular mattresses. "NAPLAB" a VERY reputable mattress testing company did a full review and in depth testing on these specific Ashley Sleep Gruve Plus mattresses and confirmed what I thought all along. The mattresses are NOT remotely soft or plush (literally that's exactly what the nap lab results actually said verbatim). They rate the firmness at a level 6 out of 10- which is actually MORE firm than average! I have not slept one solid night on that bed - and I wake up extremely sore. I am very upset that I spent $1000 only to be misled. I never ever would have purchased that HARD mattress had it not said both online and in the store that it was "ultra plush". It's false advertising! I am a single mother who works TWO full-time jobs, and now I don't have a bed to sleep on! read more

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Do not buy!!! Attention, do your homework. I don't $1000 on warranty and bought my furniture during covid. Warranty company would NOT cover leather disclosing on furniture and told me it's manufacturer issue, called manufacturer and they don't cover cuz my year expired. I had to wait months for an appt from warranty cuz of Covid then the gut told me he was going to order piece of leather to replace and never heard from them again. In meantime my manufacturers warranty expired! How is covid my fault...i spent $18,000 of garbage crap furniture!!! Watch out ya! Does anybody know what my next option is read more

Ashley Store - Over $2000 chair is shit - Furniture Stores Near Me - Santa Ana, California

DO NOT COME HERE. My boyfriend and I stopped by in hopes of finding something for our new apartment and when we got inside we started to look at a couch when this old man came up to us (which we expected at this store). He asked us if we were looking for anything since they had black Friday sales. We told him we weren't looking for anything in specific and kind of just wanted to look around first. His attitude immediately changed and told us if we wanted to look around we could've just looked online because "now is the time to buy not look". We became upset at his change of attitude and then he asked us if there was anything he could do for us after that. We told him not at the moment, since again, we wanted to look around first. He then basically kicked us out of the store and told us "then you guys have a good night" and nudged us towards the door. Afterwards my boyfriend and I left, in shock and upset at what had just happened. On top of that, he also mentioned to us that the shipping time of furniture pieces could be up to 8 weeks during the holidays. It's as if they don't want to sell furniture and hate their job. We were excited to look around in hopes of furnishing our place but that excitement quickly disappeared. Safe to say we are NEVER setting foot in an Ashley's again. Just plain miserable people who don't know how to act working here. read more

I would leave zero stars if I could. We purchased a tv accent cabinet and we're told we would get it In 3 days. It's been two weeks, 4 different schedule deliveries. I reached out to my sales person manny to make sure it would be canceled and he never followed through. The store actually hung up on me when trying to cancel the order myself. I've dealt with living spaces, Jerome's and others and NEVER had this problem. Not even sure how this company is in business but this place is an absolute joke. read more

Gabriel, Manny, and Val, as well as the two women trainees, were all very friendly, informative, affable, and not pushy. As manager, Manny gave us a "good deal" on mattresses and couches and gave his card to contact him with any questions. Plus we got to have dinner downstairs at Panini Grill. Good experience shopping. We'll see how we like our furniture and mattress. read more

Very poor customer service. I don't recommend getting insurance with them because even if you have insurance, their service is terrible. The quality is also very poor--especially the couch. I'm very disappointed. Don't waist your money read more

Never shop at this store they won't let u return items they are crooks I purchased a rug found a better deal in the store with in five minutes they wouldn't return!! Customer service sucks at Ashley go to the one in Savi ranch read more

I have been a long-time customer of this store, but my recent experience has left me deeply disappointed. Since the departure of the previous manager, the quality of service has significantly declined. The new manager mentioned to us that the former manager was let go due to "offering $50 discounts". We visited the store intending to purchase a dining table and chairs for ten people. Despite being ready to make a substantial purchase, the manager refused to offer any discounts--even on delivery charges. Feeling undervalued as customers, we decided to take our business elsewhere. At Living Spaces, we received exceptional service, including a $1,000 discount on an $8K multiple furniture purchase and 0% financing for 18 months. We found a great deal on a China cabinet in their clearance section and also bought two love seats and a sofa in addition to the table and chairs. Interestingly, the manager from the Ashley's called the next day, stating that "Corporate just emailed us and we have big discounts to offer you." A day late and a dollar short! I would advise others to consider alternative furniture stores that are more willing to accommodate customers with competitive discounts and 0% financing, especially in the current economic climate. I realize that not everybody likes to bargain, but most furniture stores will give you an unadvertised discount (on top of the published discounts) if you nicely push. Bargaining is obviously against policy now at Ashley's and they're going to lose out big time. read more