We had a really great experience at Ashley Furniture thanks to one of the managers Francisco. From the moment we walked in, he treated us with respect and didn't judge us at all based on how we looked, we came straight from work. which honestly meant a lot. He took his time explaining all our options clearly and even shared his personal experiences with some of the products, which helped us make better decisions. He was very kind, patient, and genuinely helpful the entire time. His energy was positive and welcoming, and we never felt pressured. Instead, we felt heard and comfortable asking questions. What really stood out is that he wasn't just helping customers... you could tell he truly supports his team too. He was checking in with employees, guiding them, and leading by example. It's clear he's the kind of manager who helps his team members and creates a positive environment for everyone. Customer service like this is rare these days, and it really made our shopping experience smooth and enjoyable. Ashley is lucky to have a manager like him. Thank you again for the great help! Also, a small note to other customers, please remember to treat retail workers with the same respect and kindness you'd want in return. It makes a big difference. 100% Recomendado, Gracias Francisco! read more

My boyfriend and I just moved to Orange County from the Bay Area. We needed to furnish an entire apartment as we got rid of all our furniture when we moved. We wanted to explore the area / mall and walked into Ashley Furniture to browse. We were immediately stopped by Zana and were told that it was company policy to follow around customers to help them browse. We thought this policy was invasive and didn't allow us to freely shop and consider our options. We also saw other people shopping freely without a chaperone so we felt targeted. She even told us that she thought we were teenagers when we revealed we are in our 30s with a child. She also kept talking about financing options if we didn't have the funds to purchase. We felt very awkward and ended up leaving without purchasing anything even though we need basically everything for our new apartment. Ashley Furniture should really reconsider this store policy (if it's true). I have a feeling she just wanted the commission and lied about the policy because we were the only ones being followed around. read more

My husband and I went n bought a couch on Oct 5th. We kept getting delays from the warehouse and after 4 reschedules we were pretty upset. We were hosting Thanksgiving and we needed a couch. We went into the Santa Ana location and talked to Manny. Manny understood our frustrations n concerns and made us a deal. He not only took care of us, but we got a couch by Thanksgiving! We are trully grateful for your help and wanted to thank you! Bhatt family :) read more

Ashley Store - Our couch during Christmas due to late post 2025 - Furniture Stores Near Me - Santa Ana, California

Service was good. Salesman was helpful and well mannered. The location is not practical for a furniture store. It is also very compact and small. I didn't find what I needed. Inventory is scarce. I was referred to shop online but, was told that I couldn't return anything to any store. Don't like that! read more

Horrible products, horrible customer service, horrible after-sales support, and outright deception. I purchased a sofa from Ashley Furniture in March 2025 for over $4,000, expecting basic quality and honesty. Instead, I got a defective product and a company that refuses to stand behind what it sells. In less than a year, with a total usage of maybe 30 hours, the cushions have severely sunk. My wife and I are almost never at home, so this couch has seen virtually no use. There is absolutely no justification for this kind of failure. To make matters worse, I was sold an "extended warranty" with clear assurances that it would cover everything, including cushion issues. That turned out to be completely false. After two so-called "expert" inspections and more than six phone calls totaling hours of my time, they are now denying coverage and backtracking on what was promised. This is not just poor quality, it is blatant misrepresentation. I have two witnesses who were present when I was told the warranty would cover cushion failure, especially this early on. Now they are pretending otherwise. I will be taking this matter to small claims court. Avoid this company at all costs. I will never buy from them again and will continue sharing this experience so others do not fall into the same trap. read more

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Please do not work with Manuel C if you cannot speak English. Instead of trying to help my family member or find someone who can help my family member he insulted them. He advised them to go to a "Mexican" furniture store. Really disgusting behavior here, no wonder this place is always empty. read more

My mom went to purchase a new bed and left CRYING because the manager, Manuel corella, was throwing racial comments to her and told her to go to a Mexican furniture store where there's people like her that can help her simply because she couldn't speak perfect English. MIND YOU he then realized what he said and how upset my mom was and said "I'm Mexican American too I'm chi chicano" SO THE WHOLE TIME HE COULD OF SPOKEN TO HER IN SPANISH AND Preferred TO DISCRIMINATE . I'm BEYOND angry that this happened and this needs to be addressed ASAP! we luckily got a video and will not stop until justice is done!! read more

I've been to this location twice, and both times the service was awful. The salesmen are extremely pushy and come off as rude. On my most recent visit, one of them crossed the line completely. While showing us a lounge chair, he made an insulting comment, and when we said no thank you and walked away, he said, "Are you okay? You don't look special, so what's wrong with you." Completely unprofessional and disrespectful. I would not recommend this place at all. read more

I strongly advise against shopping at the Ashley Furniture store in Santa Ana. If you do decide to purchase from them, do not buy the 5-year Premium Protection Plan. Ashley and the protection plan provider deny all claims. I have repeatedly asked for assistance with my issue, but no help or resolution was ever offered. The coverage is misleading and not worth the cost. Overall, this has been a very frustrating and disappointing experience. read more

My mom and I walked into this Ashley Store and were completely ignored until Sheryl saw us. She was AMAZING! She was so helpful and kind. She made sure we got the best deal possible. She let us take our time looking and wasn't pushy like how other sales people are. Thank you so much Sheryl! read more

Ashley Store - Couch - Furniture Stores Near Me - Santa Ana, California

I've purchased so many amazing items from several different locations, and I always receive the same great service and value for my money. That consistency keeps me coming back. read more

Should have learned the first time purchasing here. Ordered a rug was send the wrong one since it was wrongly labeled and Manny is a worse customer service rep because he kept on saying 2 wrongs don't make a right like if it was our fault and says he can't do anything and had us call customer service. Extremely racist since we are a Hispanic family and a white family comes in and is extremely nice so definitely racist and unprofessional read more

In 2018, I purchased a Tempur-Pedic mattress from Ashley Furniture, relying on the representation that the product carried a 10-year manufacturer warranty and that Ashley Furniture, as the retailer of record, would maintain adequate documentation to support future warranty claims. Fast forward to today: the mattress has proven to be defective, and while preparing to replace it (I ultimately purchased a new Casper mattress during Black Friday), I realized the Tempur-Pedic warranty was still active. To file a valid warranty claim, Tempur-Pedic requires standard documentation, including: Proof of purchase (receipt or bank statement) Law tag identification Full mattress photos (without bedding) Close-up of the defective area Foundation/support system photos Unfortunately, Ashley Furniture failed at the most basic requirement: providing proof of purchase for a mattress they sold. I misplaced the original paper receipt, which should not be an issue for a major national retailer. I spent hours reviewing emails from Ashley Furniture and located only a generic "thank you" email that lacked essential details such as purchase price, item description, or transaction verification. This document was unusable for warranty purposes. I then spent multiple days contacting customer service, receiving no meaningful assistance. Eventually, I spoke with a store manager named Manny, who stated that Ashley's system had been "upgraded" and that he could not retrieve my receipt or transaction records. That explanation alone raises serious concerns regarding Ashley Furniture's data retention practices and long-term customer recordkeeping. I was referred to Stephanie Mendiola in customer support, who initially appeared willing to assist. I promptly submitted all requested photographs and documentation. After that point, all communication ceased. No resolution, no follow-up, no explanation. Ashley Furniture had no problem accepting payment for a high-value mattress, yet when lawful post-purchase assistance was required, no one took ownership, no system worked, and no solution was offered. The burden was improperly shifted entirely onto the customer for a failure that rests squarely with the retailer. For a company of this size, the inability to produce a valid receipt for a major purchase--or even offer an alternative verification method--is unacceptable. It leaves customers exposed and unable to exercise warranty rights on products that were marketed as premium and long-term investments. I strongly caution prospective buyers: If you shop at Ashley Furniture, understand that once the sale is complete, support is unreliable and documentation may not exist when you need it most. I cannot recommend this company and would advise consumers to purchase from retailers with verifiable records, transparent customer service, and accountability beyond the point of sale. read more

Do not get the warranty, it was not worth shit, when they came out they wouldn't even touch the couch they said the spot can't be bigger then a quarter. It's save your money get a private cleaner if needed but don't donate money to them. read more

My husband really wanted to buy a couch from this store. He found one that he really liked, but I had my concerns about the animals. I told them I needed a couch that would not scratch easily if my cats decided to scratch it. The salesman told me that this one particular couch would not show any signs if the cat tried to scratch it, and he was very sure of it. I was hesitant, but he was trying really hard to make the sale, so he told me everything that I wanted to hear. My husband really wanted it, so I let it go instead of pushing it. Sure enough, you can see every single mark. I didn't like how the salesman lied to us just so he can get a sale. read more

Ashley Store - Cat scratches very visible when the associate said this would not happen on this type of fabric. I should have known better. - Furniture Stores Near Me - Santa Ana, California

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Absolutely the worst experience I've had at a furniture store ever. The sales lady Ana approached us and told us she would help us . We politely told her thank you and that we would let her know if we needed anything. She proceeded to follow us around the entire time and keep coming up to us. The sales people were all fighting over who was going to help Us. It was super unprofessional. On top of all of that the manager was trying to keep us from leaving after we decided we were done and he yelled at an employee in front of us. I won't ever be back read more

My mom and I came here on Wednesday and she called in for a mirror and they said they had some in stock. Personally I think two stars was too generous; but I'll give two because they helped us look for it. Other than that, the service was absolutely horrendous. I don't know what kind of sale tactic is to guilt trip and be rude, but it's not working for us. The prices alone for the furniture is expensive so of course we're going to be looking at the little details and want our money's worth, but the three were brushing us off/dismissing our concerns, smirking at each other, and on. I wish I got the names, but the Asian one, every time it didn't seem like we were going to get something, he would make comments like, "oh yeah sorry it didn't work out," and turn away from us, even before a decision was made. Or he was saying, "we don't have it," while this other guys was looking at the computer and saying they had one more. I understand they're commission based, but that is not how you get a sale and if you're going to act like that, than sales or even customer service is not the job for you. Do better. read more

By far the worst furniture experience I've ever had sales people were fighting over customers in front of the customers. We said we would find the original one if we found something we liked, and then they proceeded to follow us around, like lost puppies, even at the point when we said, we were good they chased us out of the store And started fighting about how they needed to stop us from leaving so they could make a sale I understand the workers make money off of their sales, but when you start harassing your customers, it is very unprofessional read more

Everyone at the store was amazing. Paid for a king bed and mattress that was delivered in a few days but put together wrong by the delivery team (which we paid for) and broke. After being on hold for hours and sending photos no one has responded and been over a month sleeping on the floor with our newborn baby and toddler. Was told over the phone it would be 3 days before we hear anything and then 3 business days and now told a technician would have to come out but in 3 business days and they would schedule this. Been over a week since then and still nothing. Will not ever buy from here again and will continue to tell people how awful this experience has been. read more

Ashley Store - Bed fell through after missing a piece where the bricks have been placed - Furniture Stores Near Me - Santa Ana, California

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Had a wonderful shopping experience at this location with Sabino! He was incredibly friendly, energetic, and helpful. Sabino was able to show us a selection of options for our sofa bed, and was knowledgeable about the differences of the pieces of furniture. The service was great here and all the staff seemed very friendly. Sabino made our shopping experience comfortable and went above and beyond for us. read more

Absolutely awful service went into the store spent almost $1800 on a table. It got here late and it's damaged planned for dinner party. The next day can't get it replaced called numerous times can't get someone to help me. I will be visiting the store angry!!!! read more

Just been there today and wanna do some shopping for my new house, but the guy told me this is not the right place for you to look around because there is a lot of chemical here! Ok! So I should asking customer service to return all my furniture buy from Ashley???? I can't believe that read more

Oh Ashley, you did your best. Eventually, I received my living room set. After four appointments, 19 calls, and taking a chill pill, everything worked out. The first appt excuse, we have the love seat and tables but forgot the couch and rug. The second appt excuse, the couch was damaged. The third appt excuse, they forgot to load the couch and rug. The fourth appt- finally arrived. (They called me 19 times to confirm the 3rd appt. And they still didn't show up) If you are unable to deliver, it would be nice to let the customer know. This way I'm not blocking out the window time to be home. After battling conversations with several people.... I finally spoke to someone that came through. I asked him "I have a yes or no question. Just tell me, is the couch is in stock? if not, I'd rather u tell me the truth than to give me an appt time I want to hear" - and three days later it was finally delivered. In summary, I ordered my furniture on 1/16/21 and received the main couch on 2/23/21. At the time of purchase, I was told they had plenty in stock. read more

Ashley Store - Furniture Stores Near Me - Santa Ana, California

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DO NOT COME HERE. My boyfriend and I stopped by in hopes of finding something for our new apartment and when we got inside we started to look at a couch when this old man came up to us (which we expected at this store). He asked us if we were looking for anything since they had black Friday sales. We told him we weren't looking for anything in specific and kind of just wanted to look around first. His attitude immediately changed and told us if we wanted to look around we could've just looked online because "now is the time to buy not look". We became upset at his change of attitude and then he asked us if there was anything he could do for us after that. We told him not at the moment, since again, we wanted to look around first. He then basically kicked us out of the store and told us "then you guys have a good night" and nudged us towards the door. Afterwards my boyfriend and I left, in shock and upset at what had just happened. On top of that, he also mentioned to us that the shipping time of furniture pieces could be up to 8 weeks during the holidays. It's as if they don't want to sell furniture and hate their job. We were excited to look around in hopes of furnishing our place but that excitement quickly disappeared. Safe to say we are NEVER setting foot in an Ashley's again. Just plain miserable people who don't know how to act working here. read more

: I purchase the mattress at the Huntington Beach location at, 7212 Edinger Ave. Huntington Beach, CA 92647 Online that specific mattress is listed at a comfort level of "ultra plush" - THE softest level of mattress. As well when I asked the sales rep when I was in the store to direct me to the softest mattress in the store was below $1000. He specifically showed me the two mattresses listed under alter Plush category. Both are sleep groove mattresses. I couldn't really tell in the store, because I only sat on them for a couple moments but based on what I saw online saying it's the softest bed in the store and the sales rep directing me to the mattress I figured I chose. I made the right choice. I am someone who NEEDS a very plush mattress!! The last mattress I bought from Ashley, was wonderful and ultra plush this one however, is a nightmare. When it was dropped off, I noticed it felt extremely hard so I waited about a week until it was fully out of the box and had time to properly expand. It was still hard so I called the store. They sent a mattress technician to my house on the 13th day that I had the mattress. Of course, I only had 12 days to return the mattress so this was not helpful, or remotely fair. I asked the technician why the bed was so hard and he didn't know why. so I did some research online about these particular mattresses. "NAPLAB" a VERY reputable mattress testing company did a full review and in depth testing on these specific Ashley Sleep Gruve Plus mattresses and confirmed what I thought all along. The mattresses are NOT remotely soft or plush (literally that's exactly what the nap lab results actually said verbatim). They rate the firmness at a level 6 out of 10- which is actually MORE firm than average! I have not slept one solid night on that bed - and I wake up extremely sore. I am very upset that I spent $1000 only to be misled. I never ever would have purchased that HARD mattress had it not said both online and in the store that it was "ultra plush". It's false advertising! I am a single mother who works TWO full-time jobs, and now I don't have a bed to sleep on! read more

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Do not buy!!! Attention, do your homework. I don't $1000 on warranty and bought my furniture during covid. Warranty company would NOT cover leather disclosing on furniture and told me it's manufacturer issue, called manufacturer and they don't cover cuz my year expired. I had to wait months for an appt from warranty cuz of Covid then the gut told me he was going to order piece of leather to replace and never heard from them again. In meantime my manufacturers warranty expired! How is covid my fault...i spent $18,000 of garbage crap furniture!!! Watch out ya! Does anybody know what my next option is read more

Ashley Store - Over $2000 chair is shit - Furniture Stores Near Me - Santa Ana, California

Gabriel, Manny, and Val, as well as the two women trainees, were all very friendly, informative, affable, and not pushy. As manager, Manny gave us a "good deal" on mattresses and couches and gave his card to contact him with any questions. Plus we got to have dinner downstairs at Panini Grill. Good experience shopping. We'll see how we like our furniture and mattress. read more

Very poor customer service. I don't recommend getting insurance with them because even if you have insurance, their service is terrible. The quality is also very poor--especially the couch. I'm very disappointed. Don't waist your money read more

This is a horrible establishment, total bait and switch sales tactics. Unbelievable how bad the customer service is for all aspects of this company, in the store, the online and the credit card services they use. Reporting them to the BBB, do yourself a favor and just don't with Ashley Furniture read more

I would like to give a BIG Thank You! To Manny! Outstanding service and top-notch furniture! The team was knowledgeable, attentive, and made the entire shopping experience easy and enjoyable. My order arrived on schedule, and the quality exceeded expectations. Highly recommend this store for anyone looking for reliable service and beautiful furniture. Manny is the best! Value was incredibly amazing & awesome! read more

I have been a long-time customer of this store, but my recent experience has left me deeply disappointed. Since the departure of the previous manager, the quality of service has significantly declined. The new manager mentioned to us that the former manager was let go due to "offering $50 discounts". We visited the store intending to purchase a dining table and chairs for ten people. Despite being ready to make a substantial purchase, the manager refused to offer any discounts--even on delivery charges. Feeling undervalued as customers, we decided to take our business elsewhere. At Living Spaces, we received exceptional service, including a $1,000 discount on an $8K multiple furniture purchase and 0% financing for 18 months. We found a great deal on a China cabinet in their clearance section and also bought two love seats and a sofa in addition to the table and chairs. Interestingly, the manager from the Ashley's called the next day, stating that "Corporate just emailed us and we have big discounts to offer you." A day late and a dollar short! I would advise others to consider alternative furniture stores that are more willing to accommodate customers with competitive discounts and 0% financing, especially in the current economic climate. I realize that not everybody likes to bargain, but most furniture stores will give you an unadvertised discount (on top of the published discounts) if you nicely push. Bargaining is obviously against policy now at Ashley's and they're going to lose out big time. read more

Worst experience of my life, it's been 3 months and i still haven't received the correct parts for my bed. I had to got to the store three times just so they could be able to deliver the product. customer service through the phone and email was hell. When the package arrived it was missing 3 pieces and had come with a broken part. it took 2 months for them to just send me the wrong parts and insisted that they were the right ones. at this point, i should've just bought it from somewhere else. read more

Ashley Store - Furniture Stores Near Me - Santa Ana, California

Never shop at this store they won't let u return items they are crooks I purchased a rug found a better deal in the store with in five minutes they wouldn't return!! Customer service sucks at Ashley go to the one in Savi ranch read more

Manny should be a manager here, recently made a purchase at this location where Manny assisted me. Manny was nice over the phone not even knowing if i would come in or not- then when i did he was very knowledgeable and he truly cares about doing what is best for his customers. Manny is not looking to simply close a sale- he wants you to leave happy and is very honest. Manny is an asset to the Ashley furniture team. Top of the line service with Manny. read more

I would leave zero stars if I could. We purchased a tv accent cabinet and we're told we would get it In 3 days. It's been two weeks, 4 different schedule deliveries. I reached out to my sales person manny to make sure it would be canceled and he never followed through. The store actually hung up on me when trying to cancel the order myself. I've dealt with living spaces, Jerome's and others and NEVER had this problem. Not even sure how this company is in business but this place is an absolute joke. read more

I have made on line order and I have canceled next day, called Ashley, they told me will be refund to my discovery credit card on next two days, however, Ashley never refund the money. a dishonest company. read more

Product delivery unassembled, damaged, and defective. Don't expect fair customer service resolution. I don't recommend Ashley Furniture read more

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DO NOT make any purchases here. Faye was kind, but the rest of the experience has been a complete nightmare. I purchased a sofa, coffee table, end tables, rug, and swivel chair for my business. I canceled the rug the next day, but they did not process the refund until I called not only once, but twice to follow up. When the sofa and tables were delivered, one of the legs of the coffee table was skewed to one side despite attempting to readjust. Poor manufacturing and quality assurance. Then the real nightmare began. Swivel chair was on back order and was scheduled to be delivered 2 weeks after the purchase. When it wasn't delivered, I called and they informed that it will be delivered 3 days after. When it still wasn't delivered, I called again and they informed that it wasn't even scheduled for delivery to begin with. Ugh! I had to wait another week for delivery. For all the inconveniences and time wasted on having to make multiple calls, I asked for delivery fee to be credited and they informed that half of the fee ($65) will be credited. I still did not receive the credit after a week so I called again and they indicated that they will ask the billing department to follow up. I did not hear back after another week so I called, yet, again and they indicated that the purchase order has been closed so they can't process the credit. I almost lost it at that point. They assured that $130 Ashley gift card will be mailed to my home. It's been 2 weeks and still nothing. This has been the most frustrating experience in my life and I felt compelled to share so I can help save you the headache. read more

DO NOT WASTE YOUR TIME OR MONEY !!! This place has the absolute worst Customer service and there product is garbage for top dollar . We purchased a couch and it looks like crap less than a month after having it they say it's a 72 hr warranty policy . I will fight this one until the end and leave a review every month after technician makes a visits to my house to try and fix the problem . read more

My husband and I went shopping here for a new bed, as well as to research a rocking chair for our nursery, and had one of the worst shopping experiences I have ever had. We were helped by Mr. Noel Wu, who was a very nice person but struggled to complete the transaction because he was very forgetful. Throughout our time shopping, we mentioned several times that we had an existing Ashley credit line through Synchrony that we wanted to use. Mr. Wu looked up my husband's information multiple times, which we understood also included the credit line. After deciding on moving forward with a bed, Mr. Wu collected my husband's information and ran his credit without us knowing, which resulted in a hard credit pull and a new credit line with Concora that we did not want or authorize. Both the manager and Mr. Wu insisted that it was only a soft credit pull, which was a lie as confirmed by the hard pull on my credit report the following day. When we asked why this happened, Mr. Wu stated that the "system" choses the creditor for the account. How does the "system" make a choice that overrides the customer's?The floor manager even pretended we had never said anything about our existing account, which was also a lie. We were assured several times that the account would be reversed and closed, but that was not only never done, but my husband was told the next day "what is done is done" when he followed up as to why he was getting more emails from Concora about this new account. Furthermore, the process of making the purchase was excruciating. We were in the store for hours as they tried to process the transactions and correct the constant mistakes that were being made. They tried to give us a lesser promotion (12 months no interest instead of 60 months) which we only caught because we asked due to the credit account issue that had already occurred. Then they had to split the order into two parts to correct this. They then put an address on the order that we had 4 years ago (not even in the same county as we are in now) without confirming with us or asking first, which created a further ordeal trying to get the address corrected. My husband had to speak to his credit card company several times because the transactions they kept running looked suspicious. Since the account and order was under my husband's name only, I finally left the store to shop elsewhere in the mall because it was getting too frustrating for me. In total it took us around 4 hours from the time we walked in to the time we left, which is ridiculous. In addition, my husband had to return the following day on his lunch break to sign paperwork for one of the order portions because they "forgot" to have him sign it. I can be very forgiving about many things, (like the high pressure upselling, which I hate and usually leave due to, and also happened from the floor manager) but the combination of fraud and lying around the unauthorized credit application really put this one over the top for me. At first we thought this was just incompetence, but the fact that they are still refusing to make it right by working with Concora to close the unauthorized account and reverse the impact on my husband's credit report speaks to intentional deception, which may be due to the likely staff and manger incentives for opening new credit accounts. Given our experience with this location, I would stay far away from it! I wish we had left without buying anything and just made the purchases online after we got home. It would have saved us literal hours dealing with incompetent and deceptive representatives and avoided a fraudulently opened credit line. read more