Karl Zoellick was the BEST sleep consultant, he was very patient with my 85 year old mother. He took his time, explained all the choice she had, broke down instructions different beds, gave payment and finance options.. wrote everything down for her and we never felt pressure from him.. Thank you Karl and Sit N Sleep for being so great read more

Truly a customer service failure and an opportunity for management to not only make things right but to earn business from the situation. Not only did I not receive the opportunity to speak without being interrupted less only after I start recording a conversation, the entire conversation kept pivoting to benefit the location by having me go through warranty on a mattress that should've never been sold. Or at least should have been disclosed or at least should have been handled when they first were made aware of the problem. Once the location found that their mattresses had fiberglass in it, that the 14 inch mattress was actually only 12 inches with a 2 inch topper around the mattress That I could've just purchased my own topper and would've been seen what was going on with the mattress and the fiberglass and would've not purchased it. $1000 later having been spent on this mattress and not discovering the issues aside from it being a hot mattress but that there was fiberglass in it once the Mattress protector failed. Then upon trying to wash the mattress discovering that it had a topper of 2 inches! So I didn't even get a large mattress that I paid for I got 2 inches in a topper that was hot and I had to take off in order to wash it! At that time I could have called warranty and had them do it but then I would not have been made aware that there was fiberglass! So we were laying on top of fiberglass which is like an like hair and the manager has the audacity to tell me well when it's in it's solid form. Which I'm horrified was the response. In addition, when I requested a refund he stated it's been too long well it was just made known to me that this was fiberglass that I had sat on my dog had sat on and licked and my movers had gotten all over them! I currently am still sleeping on this mattress without the topper on it because it's hot and I have the protector over it and without having several layers of sheets you still get the little hairs that come through. At this point you would think that the manager would say let's bring it back and give you a store credit for a new mattress. He even stated that the mattress materials or the specific mattress that was very popular is no longer being sold. Wonder why?! So after several phone calls and being forwarded to warranty which makes no sense that I would have to go through warranty when it's not a defective item but it's an item that was not disclosed as having any issue. Or that the topper was not part of the mattress! So not only that I feel that I was being taken advantage of at the location, which led me to go with a different mattress and return the base. Especially after they told me that the base would be something that I could move by myself and it was not it was way too heavy. Now I have to deal with this Five years later when I find that the mattress isn't what it was supposed to be that I paid. So unfortunately for the sales people here that could be honest, I would not recommend this location. The manager was definitely not somebody that I would want to speak with again. He was argumentative, condescending, interruptive and was only remotely willing to do anything after I started recording the conversation. He even went as far as to say that nobody is going to care if I post this to let people know about the location that nobody is going to see it. So let's make sure that everybody sees it and that nobody will ever give their business to this location until they start doing business better. I will be contacting corporate and I might even reach out to the legal department based upon the conversation and the lack of capability to remedy the situation amicably. read more

I was told that the reclining bed o bought would fit into the existing full size bed frame. at the time of delivery (and the driver was a jerk-all he wanted to do was try and rush in and out). the bed did not fit in the frame and so store manager in San Clemente only offered me to buy a bed that did not recline! after complaining to the main office they only agreed to reimburse me $300. very bad business. I would not recommend them. read more

I had guests arriving and was in a bind (Wayfair lied multiple times about delivery dates), However- Angelia at sit n Sleep was exactly as her name describes... an Angel. She had me squared away and mattress on the way in a matter of minutes. Thank you Sit N Sleep and thank you Angelia. read more

I went in to exchange my mattress under their 120 exchange policy, which is great so you get a chance to try out the mattress ... I ended up I dont. Know... I just didn't end up liking my mattress... I thought it felt good in the store but it's different sleeping on it in real life, ended up just not liking so I went in last week to exchange it and Charles was very helpful, professional and great. I didn't feel pressured at all this time around I wanted to try out every mattress in the store lol... so I chose a more firm one they delivered it yesterday and all is well now. Shoutout to Charles for the great customer service :) read more

Zero stars would be more appropriate. The salesperson we dealt with named Alfred Abogado was seriously the rudest salesperson that we have ever dealt with in any circumstance! I am amazed that Sit 'n Sleep would employ something like that. We will never visit that Laguna Hills store again. read more

11/24/23-An update since our purchase back in 2018 of our Simmons Beautyrest Turtledove. We noticed that the mattress corner seams were coming apart at all four corners. We also had the PureCare warranty protection. Long story short as is with all warranty protection, they require you 15 different things and then some just to get out of having to cover the loss. Before having to go there, Sit n' Sleep's customer service center setup an inspection with the company who comes out to report the condition of the mattress and whether or not it was maintained to adhere to the manufactures warranty. They're called Precise or Precision or something like that. You need to not have a stain. Make sure it's on a "proper" foundation, etc. Well. Our mattress had a slight stain. Despite all the nonsense we went through, I escalated the matter to Alfred at the store and we were able to work everything out before I flipped my you know what because PureCare was going to give me the run around with the warranty protection, and I had to go through them, because despite the mattress being defective, Simmons was going to deny the claim because they can. Why? Because it wasn't on a bunky board and we had a very slight stain on it. Alfred was wonderful. He sent me the bunky board, and I paid for the tax only. I tipped the delivery guys, and I had the stain removed with some hydrogen peroxide, and steam cleaned it myself. Took the pics that were required, and we're done. Went to the store, and not only did we upgrade to a new mattress, but we spent an extra $3k with new upgrades. So I think it was a win-win for both of us. My point is this. The store could have just turned their head and had a big nasty social media stain on their reputation, and believe me it would have been bad. But Alfred just treated us with making it right. Because he knew it wasn't our fault and the manufacturer and PureCare shouldn't use that as an excuse to get out of making us whole. Alfred and team, thank you for doing the right thing. You've earned our business and I look forward to continuing to do business with you and your store! You're truly the best. read more

Thank you Richard. He greeted us as soon as we walked in. Great start. Richard introduced himself and continued to inform us, not hard sell. I have been in retail and customer service for 46 years and Richard is the best. It's hard to find good people in sales and customer service. If you want to buy a mattress from a kind gentleman come to the LagunaHills, Ca Sit n Sleep on Carlota Ave. Richard ROCKS! read more

Great experience with Michael today. Did a sleep diagnostic test to find out what worked for me and my bf and quickly found out match. Michael helped us out with some additional deals on top of all the Black Friday sales as well! read more

Sit 'n Sleep - Mattresses Near Me - Laguna Hills, California

The worst experience as far as customer service. We visited this location looking for mattress. There was no one in the store except a Salesman who approached us and we found out later that he is the manager. Upon arrival I told him what we are looking for and the budget and he immediately told us that this is not the place for us and we shouldn't waste our time and leave . He was very rude . He later points out to my Sister's sunglasses and commented that the person wearing those should not ask for better price .very unprofessional . His attitude was unacceptable for retail . He should definitely work on his sales skills because even though he might not care but he lost a client read more

Very knowledgeable and helpful Our sales lady was super nice and patient with all our questions read more

Michael was very personable, helpful, and quick in getting us the bed we wanted. He price matched the bed we liked with the bed I saw online. Could not recommend more. read more

We purchased a Kingsdown King mattress from sit and sleep in Laguna Hills. It was delivered to our home on 4/19/24. After a few months we started noticing a sag in it. We reported the sag in November of 2024 to customer service. They sent someone out to inspect. They identified a 3/4 " sag on the left side and a 7/8" sag on the right side. Sit and sleep denied the claim. The sag continued to get worse so I called customer service again. They sent someone out on 2/28/25. This time the sag measured 1" sag on the left side and a 7/8" sag on the right side. They again denied the claim. I googled "is It normal for a king mattress to sag 1" in less than a year? I got "No, a 1-inch sag in a king mattress within a year is generally not considered normal and could indicate a potential issue with the mattress quality or support structure; if you notice this level of sagging so soon, you should contact the manufacturer to check if it falls under your warranty. " I am a senior citizen and Have purchased several mattresses in my lifetime. I have never had sagging in such a short time. This is the first time I shopped at sit and sleep and I will never again! I will share my experience with my family and friends. I don't want this to happen to them. read more

Recently purchased a mattress at Sit 'n Sleep in Laguna Hills and had a great experience! Alfredo greeted me right away and was extremely friendly and welcoming. He was very knowledgeable and provided me with different options at different price points. Very happy with the choice I made. The mattress was delivered and the crew was also extremely friendly and set everything up. Overall an outstanding experience and will definitely purchase from this store again. Very highly recommended!!! read more

Sit n sleep has the best selection and value around. Our sleep consultant , Angelia Powell, provided us with excellent service. Delivery and setup went smoothly. They kept us updated on delivery time which was appreciated. We love our new bed and would recommend this store. read more

Im thrilled with my mattress choice! The bedmatch technology was so helpful to narrow down the perfect firmness. SKIP on down to Sit & Sleep and ask for Michael G!!! thank you from the bottom of my heart!!! read more

Michael was very helpful and got us a great deal on a Nectar mattress. He was also wearing a very fashionable Christmas sweater

Mike was a through knowledgeable person and gave us a great deal. I highly recommend buying at Sit n Sleep.

Julie from Laguna hills is amazing! She was very helpful, She had great recommendations and helped us choose our new mattress.

Anglelia was terrific! she helped me and my daughter find the perfect Mattress for a teenager. she was patient and Kind, we will be back to see her for all our mattress needs. read more

It's my second time to come here to buy mattresses. Mangers Michael helped me a lot , he is kind, patient and really good guy, I bought a lot of stuffs for my new home, thanks for Michael's help! read more

We were prepared for the used car experience when we entered the store. Much to our surprise, Angelia P was still incredibly helpful. She took time to assess our needs, provided great education and helped us select the perfect mattress. After the sale, we called her with some additional requests and she took the time to research and find a solution. In an age of poor service, Angelia completely exceeded expectations. read more

I am so disappointed with my experience. After making the purchase, I was told the bed would be ready for pickup on Friday afternoon and that they would call me. Just short of 7 pm, I called them to find out if the bed was waiting. They were unable to locate my order via my phone number. Odd, it was on the invoice. She tried repeatedly and I suggested she use the order number. Order found ... delayed "at least a week", I asked why nobody called to inform me. She said nothing. So I asked her to cancel my order. About 35 minutes later, I got a call from the manager. He said he would process the order, but the bed would be in "probably a week from Saturday."Honestly, I understand delays and all, but I do not understand why they could not simply call me and inform me of the delay. I would have been fine with that. Communication is key, and customer service should be about it. I am just disappointed that this happened. So off to read more

Mike did a great job balancing my desires and my girlfriends. We tried lots of different mattresses and he was able to find us a great deal on what we wanted. read more

My wife and I stopped in late last night to check out a few mattresses. The man that helped us was extremely friendly and helped answer all our questions about a new mattress. We of course did the sleep technology test and started looking at new mattresses with his help. I can't say enough good things about the salesman that helped us. No pressure and understood we weren't buying last night. Of course, I forgot his name! read more

We were so pleased to be helped by Angelia ! We originally went in to see if we wanted something simple, but with her showing us all the options we fell in love with a good deal and a quality mattress!! She was so kind to not hustle us into something we didn't see ourselves with. She was so patient, and kind, with all the talks in between each option. Couldn't thank her joyful spirit more! Altogether... We are so in love with having our own cozy place to be while the kids have their own space. Makes the day to day so much more peaceful with a good nights rest. ANGELIA IS THE WAYY!! read more

Service was top notch, thanks Diane! Glad Diane wanted us to check out another mattress (which we ended up buying two) before letting us settle on the first ones. More pricey but she was able to hook us up with enough of a discount that we are happy with the price and looking forward to Tuesday, less than 48 hours from purchase to delivery! Thanks Diane! read more

I purchased an Ultrateck with Tencel low profile pillow from them. It cost me $98.00. The pillow was washable. After washing and drying it plumped up like some thick oversized pillow. It is totally ruined. I threw it out today. What a mess. I also bought a mattress not crazy about. You can exchange them within a certain period of time. I miss my Serta pillow top from Macy's. It got old and I couldn't afford another one, so I bought a less expensive one from Sit N Sleep. It's nothing great. read more

Do yourself a favor and don't buy a bed frame here. The mattresses are great. The bed frame, no matter which one you have, will break. I have had 3 bed frames from here and keep financing their "best", heavy duty frames and they keep breaking. Legs break, the structures holding up the slats break, nothing will stay together for long. read more

The store is clean, organized, and the staff is super welcoming. Highly recommend both the store and working with Diana!

Great job. Patient during shopping for right bed and knowledgable about products. Also conscientious about meeting our needs as a family.

Mike was very helpful in helping me choose what mattress was best suitable for me and my back. He walked me through and educated me a little bit on the types of mattresses. He also has a great sense of humor and made it an enjoyable experience. Thank you Mike for your help! read more

Michael was friendly and knowledgeable. The technology is effective and makes it so much easier to choose. I would absolutely recommend buying a mattress here. Quality products at good price points. read more

Julie was really helpful. We needed to try a lot of mattresses, but she helped us find what we needed.

Julie from Laguna was incredibly helpful and made our experience quick and easy! She's well knowledgeable and a valuable team member to the Sit 'n Sleep community. read more

Shop at a different store or just skip them and buy directly online. But if you like bad service this is the place for you! I ended up having to use a sleeping bag my first night at my new place because of them. I needed a mattress in a box so I could move it to my new place. I provided explicit instructions that the mattress not be unboxed. My new place has narrow stairs that makes it difficult to move an unboxed mattress. I mentioned multiple times it needs to be kept in the box but instructions were not followed and I had to turn the delivery driver away after waiting over an hour from estimated delivery time. No one from Sit and Sleep reached out to me and I had to follow up with them multiple times just to get ahold of someone. When they called me back a few hours later they told me that the mattress will come in a box the following day. I took more time off work and when the delivery people came the bed was out of the box again. At this point me I've already had to take so much time off work to deal with their BS so I was over there poor service and lack of communication. The delivery people had to bend the bed to get it down the stairs but I'm glad I have a warranty directly with the mattress company and not Sit and Sleep so I don't ever have to deal with them again. Edit: Updated to two stars because Alfred from customer service department reached out after I posted the review and he apologized for the inconvenience. But it still does not take away from my negative experience of sleeping on the floor the first night and I wish they reached out when they made the original mistakes instead of waiting for a customer to post a negative review. read more

From the moment I walked into the store, I met the sale's unicorn of unicorns. Julie understood the assignment SO well and made the mattress buying process seamless for me and my family. From one tired mama who needs a good night's rest, thank you so much, Julie! read more

Our experience at this store was outstanding. The first visit was with Diane and was very informative, friendly and when we left we knew this was where we wanted to purchase a mattress rather than other places we had visited. When we returned we were disappointed that Diane was off that day. Julie met us and said that Diane would get credit for our return but she would be glad to help us. This was another efficient, informative, experience. We purchased our mattress that day and have had great follow-up. We highly recommend this business and their great customer service. read more

Angelia was amazing and so helpful! We are excited to get out bed! She was so helpful, zero pressure and great info!

I'm so confused on these reviews. I'm looking at the reviews and there's so many good reviews on Julia Hicks, but she was absolutely AWFUL. She is so self centered and selfish. I can tell she competes with her staff and doesn't care about customers but more so her sales. It left a completely distasteful experience. Julia didn't listen to anything I said and all she cared about was pushing us towards a high ticket item. I came in here ready to buy a mattress the day of and the negative and pushy attitude came off as "I just wanna push my quota and I don't care about you". Several of my friends came in here and said the same about her, but I tried to be positive. I ended up purchasing somewhere else. She's not the type of salesperson I would wanna ever purchase from. read more