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Mattress Firm Irvine Marketplace

4.3 (86 reviews)
Open 10:00 am - 8:00 pm

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Mattress #1
Rose C.

Got a defective matteress... twice! (see pics below) Spoke to Justin, the manager and his answer was "submit your issue online, we don't have anything to do with that." When I tried to talk to him about customer service, he cut me off and started quoting his memorized lines again. When I asked if I could finish my sentence he said "No. We are done." He was about to hang up on me, but I beat him to it. lol! I was upset, but I didn't use foul language or raise my voice. I'm sure they will check the recordings after my complaint. Yes, I complained to corporate. That guy was an a**. How is this person this manager of anything? IDK, crappy products, crappy service. I did not have a 5 star experience. :-(

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Carla E.

Located at the Tustin Marketplace. We worked with Donna and she was super patient, knowledgeable, and sweet. Showed us a lot of good options, and was able to show us exactly what we wanted to suit our needs. We didn't end up getting a mattress here, but the customer service and inventory was definitely on point compared to other places we went nearby.

Nick A.

A pushy approach I got when coming here with family. Pretty costly overall for a bed too. Layout may seem good but so much room to improve. No exchange nor return policy is not proper here while compared most of other places do offer it.

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3 months ago

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Business owner information

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Nick S.

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3 years ago

Great customer service! Had to buy a new mattress and was the store manager helped me pick out the perfect mattress for a great price!

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Ask the Community - Mattress Firm Irvine Marketplace

Review Highlights - Mattress Firm Irvine Marketplace

Marc was extremely friendly and very helpful in assisting me in selecting the best mattress for my needs.

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Comforts of Home Furniture  - Laguna Hills - Comforts of Home at our new Laguna Hills location.

Comforts of Home Furniture - Laguna Hills

4.5(109 reviews)
7.8 mi
$$

After we had our sofa for almost 20 years, we finally had to give up. We've been looking for a good…read morequality sectional like old one, we were going to order the one from Pottery Barn, However, their waiting time is ridiculous , the price is still expensive and it is still imported ( maybe made in China?) . I stopped by this store and Marie welcome me with big smile. She is the most patient sale associate and wasn't pushy at all. I asked a bunch of questions and I told her that I have the style in my mind already then she showed materials we can choose from. So many great options ! I went to the store so many times for a few months. We decided to go with the leather and Jackie showed our piece and make sure we are happy with it before they started making. The sectional came up earlier than we expected and it is SO Beautiful !!! We are super happy with the customer service and our new sectional! Thank you so much and sorry to take me to write this review for one year lol!

This store is wild. Basically, envision every expensive, unique item imaginable at your rich…read moregrandparents' house. Some things are incredible pieces and many are gaudy, but still fun and cool. Expect a visit into this store to be fun and, hopefully, you find something you need or want. The owner is an older gentleman that is a character. He knows everything about everything and is a kind soul.

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Comforts of Home Furniture  - Laguna Hills - We specialize in custom sofas. Visit us in Laguna Hills or The Sofa Shop in San Juan Capistrano for your living room needs!

We specialize in custom sofas. Visit us in Laguna Hills or The Sofa Shop in San Juan Capistrano for your living room needs!

Comforts of Home Furniture  - Laguna Hills - Upholstered beds and headboards made custom.

Upholstered beds and headboards made custom.

Comforts of Home Furniture  - Laguna Hills - Bedrooms - you choose the color, shape, size, and even hardware!  Come in to see our complete line of bedrooms!

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Bedrooms - you choose the color, shape, size, and even hardware! Come in to see our complete line of bedrooms!

RH Outlet Irvine - Restoration Hardware OUTLET  Irvine CA

RH Outlet Irvine

3.4(65 reviews)
7.5 mi
$$$

The RH Outlet store has a lot of selections, but many of the larger furniture pieces are broken,…read moredamaged, or have noticeable defects. Smaller items can still be good depending on luck, and once in a while you can find a great deal and quality piece. However, I strongly do not recommend using their referred delivery service, 123 Moving. 123 Moving was recommended by the RH Outlet store since they don't offer delivery for large furniture purchases. I contacted 123 Moving by text to arrange a home delivery just a few miles from the store. From the start, their quoted price was on the high side, but I was open to discussing it.Unfortunately, the owner's attitude was extremely rude and unprofessional. I wasn't even trying to lowball the service, yet he responded with a "take it or leave it" tone. When I offered a fair and reasonable price, he said they could deliver but only curbside -- meaning I'd have to carry the furniture inside myself. After that, he simply stopped replying altogether. This kind of customer service deserves zero stars. A professional owner could have handled this so much better -- even a simple "let me see what I can do" would have shown respect and effort. In the end, I went with another delivery company also referred by RH Outlet, and they were excellent -- great communication, fair pricing, and reliable service.Thumbs down for 123 Moving.

This is no ordinary outlet! I needed design services and to re-do a guest bedroom! They were so…read morehelpful, assigned me a designer and I was off to the races! I got exactly the pieces I needed and they even gave me tips on size and scale of other pieces I could not source from their store! I saved a ton of money while elevating the look and feel of the bedroom in a beach vacation home. They even helped me find a delivery team for next day delivery! I will go back again and again!

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RH Outlet Irvine
RH Outlet Irvine
RH Outlet Irvine

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Scandinavian Designs - From the store to our living room.

Scandinavian Designs

4.1(211 reviews)
6.3 mi
$$

We're doing a complete redo on our home office as well as kicking out our old kitchen table and…read morechairs. Frankly, when walking into this store I wanted to buy half of the items I saw...and still might! After a lot of hemming and hawing we picked out a new table, chairs and bookcase. They were set to be delivered in about a week, but after a few days at home doing some head scratching and more measuring we decided to axe the table and go with another we initially thought wouldn't fit. We worked with Santos who was very patient and helpful in changing our order (at no cost...there IS a 14 day return policy). Items were delivered and installed today in about 45 minutes. Just need the chairs to get here in a couple weeks and we're good to go. That is, until I go back and plunk down some green for that living room chair I spent a lot of time in whilst the wife worked with Santos. Maybe I'm just a sucker for Scandinavian furniture but I really love this store.

I wanted to like this place... but I feel like the experience was middling at best. We ordered over…read more$10k worth of furniture which we waited six months for due to it being a custom order. Well when it arrived in Seattle (NOT irvine), I called and they said it was in the US, so I asked if I could come and pay for it after the items arrived in Irvine. Apparently they can't do that...? So I asked what happens if there's any issues, shouldn't we be able to see it first before paying the remaining balance? Turns out we can't for whatever reason. So far it's not so great, but we'll move on. We show up to pay for the remaining balance, get all the paperwork squared away and.... they give us a postit to contact someone on gmail set up delivery. BRO LIKE WHAT?! We literally bought over $10k worth of furniture and you want us to set up delivery ourselves, after forcing us to come and pay for things we can't even see ahead of time? Good thing furniture isn't bought frequently cause I aint ever coming back here, let alone recommending this place to anyone. What's the point of employees and a showroom if you just make the customer do everything themselves anyway... sheesh.

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Scandinavian Designs
Scandinavian Designs
Scandinavian Designs - Bookcase

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Bookcase

Mattress Firm Irvine Marketplace - furniture - Updated May 2026

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