Service is awesome, quick response when appliance delivered had a ding in the door! Great selection and value too!

Selection of appliances is good but service is slow and they don't follow through. They make the sale and forget about you. Appliance order was cancelled and delivery was not cancelled and we never notified - just a bunch of emails from Best Buy about cancellation and re-order. read more

I like this Pacific Sales location. The selection of appliances is great, and the staff is friendly. When I can't find the appliances I need from Lowe's or Home Depot, I always check with Pacific Sales. They're a bit pricey, but the selection and service is always good here. When I ordered a trash compactor recently, it was delivered the following week. The installers were really nice. They even hauled off the broken one for free! For hard to find appliances and wonderful customer service, this Pacific Sales location is a must when shopping for your home or planning a remodel. read more

The team at pacific sales was very helpful and knowledgeable, they made the process so easy. If you are remodeling your house or looking to upgrade your appliances I would ask for Adriana , Ray or Christopher !! They guided me through every step of the way. Thank you team! read more

I have used Hector in the Irvine location for years. Makes ordering appliances, simple, and painless! I gave him the measurements and photos, and he always guides me in the best direction. Much appreciated! Always good to have an honest sales person on your side read more

I purchased a Samsung refrigerator a few months back. Needed to do a deep cleaning and the manual was not helpful. No guidance or tips to help remove the bottom shelf to get to the glass. Shout out to Hector for helping me figure this out! Much appreciation for his kindness and detailed instructions! read more

Oscar Garcia the senior sales consultant is so helpful and nice and knowledgeable on all the appliances. We will be getting our full kitchen Thermador here. They will also keep our appliance until we need it which some place will charge you for as lead time is about a year now. read more

I have been a long time customer of pacific sales, starting in the 90's. They have a great selection of quality products and appliances in a great range of prices for all budgets. Recently we decided to visit Pacific Sales for products to complete our bathroom remodel. Mike K. assisted me with selecting the appropriate plumbing fixtures and products That were needed. He spent time to make sure all necessary items were either in stock or properly ordered. He kept me informed of my order status and delays (we all know how supply chain delays have impacted things recently). Mike even researched and found an alternative source for one item that was extensively delayed! I would not hesitate to refer anyone to Pacific Sales and in particular the Irvine location. You won't be disappointed. read more

Ok, I'm a little surprised that the overall rating for them isn't better. I'm not a big "yelper ", but my experience has brought me out of a slumber. Cesar is the man. Knowledgeable, courteous, and efficient. The entire process was painless. We bought a Kitchenaid fridge and couldn't be happier. We checked other models and the same at Home Depot and Lowe's. The people their knew more about selling lumber than appliances, and they were more expensive!!! The worst part was, either store could not deliver for 3 weeks! Citing covid demands straining their system. We got our fridge in 2 days. Thank you Cesar, it was a pleasure. I'll be back. read more

PACIFIC SALES - Kitchenaid mothership fridge!!! - Home & Garden Near Me - Irvine, California

Called to buy a Wolf microwave oven to replace my current one, which died after 13 years. I knew exactly the model that I needed/wanted to buy. Salesperson, Adriana answered the call and sold me the microwave oven and the trim kit, for an additional $400, which she knew I already had. Totally unnecessary as the old one was exactly the same. I feel she was just taking advantage of the situation and the whole thing was an easy sale for her. Not nice. After reaching out to Wolf and finding out that I didn't need to buy another trim kit, I called Pacific Sales multiple times and left messages for Adriana to no avail. So I spoke to another sales person, who cancelled the trim kit order. However, I was never refunded the $400 for for the trim kit which I never received and should not have been sold. Left another message for Adriana asking for my money back. No reply yet. Pacific Sales has been my go-to for appliances - Wolf oven, washer/dryers, etc... Not sure I trust them anymore. read more

I just finished renovating my kitchen and bathrooms and I must say I wouldn't have able to do it without the help of Jennifer Quiroz at Pacific Sales in Irvine. Jennifer had so much knowledge about all of the plumbing items I needed. She was extremely patient and helpful. I had no idea what kind of valves, trims, etc. I needed for my faucets, shower heads, etc. and she made everything so easy for me. She's extremely hard-working and I'm very thankful for her help read more

We first went to the show room to chose our appliances back in Sept. 2021. We thought we did this too early, however, we are thankful we went that soon. Some of the appliances still never made it (May 2022). This is not the fault of Pacific Sales, just due to logistics since COVID, things have changed. Zeina was so helpful. I think we asked her 101 questions during this time period. She helped with delivery, pre-paid installation, anything you can think of. She also helped me find another oven that we can get NOW because we weren't able to wait any longer. She was very communicative and responsive. We truly appreciate how helpful she has been. read more

had the pleasure of working with Zineh Omary who exceeded all my expectations. Her knowledge, cordiality, customer-oriented approach, and patience were remarkable. She expertly guided me through my purchase, providing insightful recommendations and answering all my questions with confidence. Her warm and genuine care made the entire experience enjoyable. I highly recommend her and would definitely come back for my future purchases! read more

Mike in plumbing was beyond helpful. He was able to get me a steam generator in record time and answered any of my nitty gritty questions the best he could. I highly recommend working with him. read more

I love this place great staff, very helpful and patient, my refrigerator was delivered very quick and fast great service.. thank you Cesar for your help and patience even though my parent took so long to decide.. read more

PACIFIC SALES - I love our refrigerator - Home & Garden Near Me - Irvine, California

I recently worked with Mike in the Plumbing Department to secure fixtures for a large master bath remodel I am doing for a client in Irvine. His work was so organized and I was impressed with his information he provided for the products that I needed. The shipping on several items was going to take a few weeks; which was difficult for my project, but he did an amazing job in locating the balance of items at different locations, so I can complete my project on time. He was great in Plumbing K. Horton read more

If you want to go to a Pacific Sales, go the the Brea location. After my experiences there, I thought I would go to Irvine for something small since they were close by. There were at least 6 employees wandering around or talking with each other, but all of them refused to make eye contact with me. I finally tapped someone on the shoulder and she reluctantly agreed to help me. She got out a book to show me some options and WHILE I WAS LOOKING AT THE BOOK another employee leaned over and took the book - literally - right out from under my nose and when the employee who was 'helping' me at least said "hey!" the one who took the book wouldn't give it back. I just got up and left. The customer service here isn't just bad, it's simply non-existent. read more

Phil did a great job helping us select and ordering the appliances for our kitchen remodel. He followed up with the various manufacturers to insure everything was delivered on time and worked with us to give us the best deal compared to the other retailers we shopped at for the same items. Hector did a good job checking with the installers to update us when they would be delivering our refrigerator when Phil was out of the store. read more

HORRIFIC - DO NOT PURCHASE FROM THIS COMPANY I purchased a washing machine and the installer from Best Buy broke a valve, said it was old, our house was repiped recently and the valve was new. I was without water and had to track down how to make a claim. The washing machine only fills about 3-4 inches on deep fill and has some other issues. Have to wait another 5 days to return the machine to get my money back. **Note: apparently you have only 15 hours to make a return claim, luckily I ran the machine and watched it and called immediately, documented it with American Express as well. I used to really like pacific sales but they have changed, this is the 3rd time I have had issues, last problem was with a refrigerator and I had to to get it returned because of issues with the pull out drawers. I WILL NEVER EVER USE THIS PLASE AGAIN, I SHOULD OF LOOKED AT ALL THE YELP REVIEWS. read more

Redid my kitchen and bathroom almost 3 years ago now and unfortunately a shower head just broke. Walking in the girl at the front desk didn't leave me too hopeful that it could be fixed or replaced. When I walked into the plumbing section I met Josh Matua. He was a ray of sunshine and a tremendous help. Sure enough he reached out to the manufacturer and they were able to replace it. Josh saved me from buying a new one that had doubled in price since we bought it. Thank you again Josh! You are the best! read more

My washing machine broke a few days before i was going out of town. I ha been given Randy Acosta name by a good friend to call in the event i was in need of a washer and dryer. He did not disappoint. He called me back right away and was able to help me over the phone with a washer and dryer and it was installed within 3 days. He answered all my questions, researched it for me, and also handled installation. I cannot recommend him enough . He is the manager at Pacific Sales . I highly recommend him for anything you might need at pacific Sales. And his prices were competitive. read more

Looking for a farm house sink for my kitchen remodel. Went to Lowe's and Home Depot and had to hunt down someone to help me. They didn't have anything in stock or on display and both places told me to go home and look/order online and would take 2-3 weeks for delivery. I needed it within a week. With farm house sinks being so trendy now I didn't think finding one would be so hard. So I called Pacific Sales and talked to Suzanne and in our one minute conversation I knew she could take care of me. She was professional and just knew her stuff. I like dealing with people like that. So I went in the store knowing what I was looking for, she showed me a few floor models and within 10 minutes she had my sink ordered that fit my budget. It would take 3 days to get it not 3 weeks!! I went in on a Saturday and would have it Tuesday their next business day open. (Closed Sunday & Monday) Would def recommend this place if your looking for anything for your kitchen & bath. Huge showroom, great customer service and price ranges. I'll stick to Home Depot for air filters and tools and go to Pacific Sales for their great customer service and products. This is an honest post, read my other reviews and you know I call things out if I don't like it. I just want to put positive posts when it's deserving and want others to know where to go and hopefully have a good experience like I did! read more

Very helpful staff. Product was delivered on time. I went to a few plumbing stores, and then came back to Pacific sales because they treated me the best. To no fault of pac sales I got a bad part from the manufacturer, but this is where I learned that pac sales has great customer support. I will buy stuff for a future remodel here. read more

I was not aware that Best Buy had purchased Pacific sales. I have had the most horrible experience with my delivery of over $4000.00 in appliances. I have received several different emails telling me that my delivery is arriving, and I have taken off work 3 times. I have paid three different times for my association to pad the elevator due to several different conflicting emails that I have received telling me that my appliances are arriving. The icing on the cake was when I received a call from Best Buy's today telling me that they would be coming today but only had the microwave. When they arrived I opened the box to make sure that the microwave was OK and they gave me a paper to initial. The gentleman then proceeded to tell me that he was just the delivery person they could not install it. This fiasco has been going on since last week beware of buying anything from Pacific sales/Best Buy. read more

We came in on Black Friday wanting to pick out all brand new hardware for our Master Bathroom remodel, but expected to have to come back on a slower day. Instead, Monica Yates came up to us,walked us through picking out everything we needed and we are super happy with everything! It's a process I normally dislike. Instead, it's been fun! Thank you Monica! read more

The people in the showroom couldn't be more helpful. It's the delivery service that is horrible. We ordered Jan. 27th. Expected both a week later and received only one. Then we were gone for a couple of weeks. I went by the store to see if they had more in (300) and scheduled for a delivery. They called and gave a window. My son was here and they never showed. They are closed on Sunday and Monday, so I have to wait two days to try and resolve the issue and canceling the plumber that was coming to put it in. read more

We were helped today by Monica who is knowledge and insight into our needs was truly remarkable. Despite not having what we needed in stock she was able to quickly resolve our needs in order the product and give us a substantial discount off of the market price of the bathroom project that we were involved in. If you're looking for that customer service experience I highly suggest you go to Pacific sales and ask for Monica's help. She didn't waste our time or $$$. Thank you read more

STAY AWAY!!!! So back in 2003 when I purchased my Condo in Irvine, I bought a refrigerator from Pacific Sales. The fridge is still working perfectly. But when the guys came to deliver the fridge, they had to bring it up two flights of stairs and they damaged my walls by taking drywall out and they scraped up the side of one other wall. I had a large business I was running at the time and I had called Pacific Sales to pay to fix this. They complained and said they didn't do it. When their own delivery guys admitted to it. Til this day, those marks are still on my walls! They refused to take responsibility for fixing this and it has been ruined in my home for 14 years!!! STAY AWAY From these guys. They dont take responsibility when they ruin your home! Same thing will happen to you! read more

This was my second experience purchasing appliances. The first time was through Home Depot. No problems there, but I wanted to get a better deal on better products so I tried Pacific Sales as a friend recommended it. It was a major headache and I felt like I was getting jerked around. I spent 4500 dollars on appliances and was treated as though I bought used junk. The sales associate was not willing to haggle at all, so don't waste your time if you want to at least feel like you're getting a deal. They have everything marked down but if you look online, there are several other stores who are offering it at the same "discounted" price. I spent 4500 and that was the price listed on everything. First visit: the guys say they can't install washer and dryer cause the gas is off and can't install fridge because the old water line is frozen to the tap. I had to call the landlord who came out and removed the "frozen" water line in ten seconds with a wrench. The delivery guys wouldn't even try. The gas was also already on. Second visit: they get the washer installed, say they can't install the dryer because I need another vent type that didn't come with the dryer, and say they can't install the fridge because it won't fit through any doorways. I go to buy the new vent myself and then have to go to their store again to pick a new fridge which is 500 more because they say I need counter depth. Third visit: the vent I bought doesn't work but the guy says the old one will work, so I apparently spent my time and money on getting the new vent for no reason. He also looks at the old fridge, measures it, measures the doorway, and says the old fridge would fit. So now after three installation visits, several trips to stores, and an extra 500 bucks, I find out they could have just installed all of it the first day. Avoid this store like the plague. The average discounts aren't worth the hassle. read more

Terrible terrible customer service regarding delivery. Somehow they are connected to Best Buy. They give you various phone numbers some are Best But some are Pacific Sales some are disconnected. The bottom line is NO ONE CAN HELP YOU! I was told I'd get a call for next day delivery the night before. They couldn't tell me if it would be AM or PM beforehand. I told them i couldn't accept AM delivery because new cabinets are still being installed. They said you could decline delivery time when you get the delivery phone call. The 8PM call was automated and no decline option or call back number. I just spent the last 50 minutes calling six different numbers I'd been given to cancel delivery with no luck. So frustrating and time consuming with no satisfaction. I'd like to cancel my $2400 order and will if I can. read more

We recently purchased all of our appliances for our kitchen from Pacific Sales. Steven Styrcula was our sales associate. Steven was fantastic. He was very knowledgeable about different brands of appliances. We had a great buying experience. A few days later I needed specs and had a few questions. Steven promptly answered my questions and emailed all of the requested specs. I highly recommend working with Steven. read more

I just bought a dishwasher at Pacific Sales in Irvine. This was a totally fantastic experience. The salesman, Eric, was helpful, knowledgable, and patient while we explored all the different features. Delivery and install was also excellent. They called to set up delivery time and again to confirm. They were on time, careful and efficient. Install was wonderful and they took all the time needed to explain features and how to use the new machine. This was a great experience. read more

I bought all of my kitchen appliances on Nov 4 2016 and I am still waiting for them. They delivered my hood before Thanksgiving and then my washing machine after Thanksgiving but there were suppose to deliver everything on Nov 25 2016. Set up a new date and nothing was delivered. Need my fridge, range and dishwasher so that they can go into my new kitchen. Most of all I need my fridge so I can keep my food cool. Had to delay my move since I have no fridge. Set up 4 different times for a delivery. Have to move in this week even though I have no fridge. Not happy. Paid in full for everything ..... read more