Excellent customer service, extremely knowledgeable and helpful rep. Chelsea sold me our entire…read moresuite of products for our new kitchen. Sub Zero Wolf and Cove! Thank you Chelsea!

We visited around noon on Saturday and were disappointed with the customer service experience here…read more We were walk-ins, so I understand consultants may have scheduled appointments and limited availability. However, for a high-end appliance store, I expected a much more professional and welcoming atmosphere from the moment we arrived. The receptionist appeared far more interested in scrolling through social media on her phone than acknowledging or assisting customers. Even a simple greeting or explanation about wait times would have gone a long way. First impressions matter, especially in a luxury retail environment where customer service should be a top priority. I would highly recommend additional training for front desk staff on professionalism, attentiveness, and customer interaction. Edit to add response to the business: To clarify, this visit did take place at the Costa Mesa showroom on Saturday around noon. We were walk-ins and completely understand that scheduled appointments may take priority. My concern was less about availability and more about the lack of acknowledgment and professionalism. I appreciate you taking the time to reply publicly, but I was surprised by the comment regarding not having record of our visit, especially since we were not checking in for an appointment, nor were we asked to leave any information as we were barely acknowledged by your receptionist. My review was simply intended to provide honest feedback about the customer experience we encountered.

I came to Universal when our refrigerator broke. In our household of 7 people this was kind of a…read morecrisis -- I walked into the Costa Mesa showroom needing help in a hurry! Ray was very helpful and patient, answering all my questions and helping me compare the models that would work for our home. We selected a Sub Zero, which was in stock and ready to deliver. Ray helped us through the site survey process and made sure we got our new refrigerator installed without delay. The installation team was really great, carefully and quickly taking out the old built-in and installing the new one. We LOVE our new refrigerator, and we recommend Universal wholeheartedly and without reservation!

We bought a fridge and dryer from this place last year. George was very attentive, knowledgeable…read moreand honest and we are very happy with the purchase that we made. First, we were thinking to buy a KitchenAid fridge from another place but we were convinced from him to buy a subzero fridge. Oh my god! It is such a big difference! I know it costed more at first but the food last longer and we were very amazed. The measuring and fitting of the fridge is perfect and so beautiful. It was really worth it and I am so glad we listened to George. Lately our dryer is making a big noise so I called him 2 days ago. He already made an appointment with the LG technician to come out to our house. Even the aftercare he took care of our issues right away! When we buy another house, we will definitely go back to this place and ask for George. We are very thankful to have him.

This is the 3rd time I came back to Howards to purchase appliances because of Diane Dao. This time…read moreshe helped us purchase the whole home's luxury appliances package. She was articulated with providing all the needed specs for all of Miele appliances to make sure that it would fit with our kitchen design and layout. Diane was very knowledgeable about Miele and made this whole stressful situation enjoyable and lovely. She went above and beyond to make sure that our appliances arrive on time and scheduled delivery times that fit well with our construction timeline. She followed through with every single delivery and provided us completed serial numbers to register our warranty. It was truly amazing to have Diane Dao as our sale rep because she was attentive, passionate, and patient with every customers and every purchase from small to big. She took care of us and our purchase until the very last day. I will always come back to Diane Dao if I need to purchase anymore appliances in the future!

David Autry, product specialist is that and more. He knows the product inside and out and based on…read moreyour needs, he will pair you with what fits best. Steve HB

My aunt and I visited Ferguson Home today to pick out several items for a home project, including…read morean oven range, dishwasher, sink, toilet, garbage disposal, and a few other fixtures. We had the pleasure of working with Suzanne Story, and I can honestly say the experience was outstanding. Suzanne's level of service, expertise, and product knowledge was absolutely top-notch. Every question we had--no matter how detailed--she answered with confidence and clarity. She guided us through all the options, helped us make the right choices for our needs, and made what could have been an overwhelming process feel easy and enjoyable. It's rare to come across someone so professional, patient, and genuinely helpful. Suzanne handled everything seamlessly, and we left feeling completely confident and very happy with our selections. If you're visiting Ferguson Home, I highly recommend asking for Suzanne Story. She truly goes above and beyond.

I was looking for a vanity that was not in stock anywhere. The customer service representative…read morecalled the manufacturer to try to get more definitive information. I did not purchase from them but was impressed with how kind and quick the customer service representative was for me.

Used Appliance Repair USA to service my Kitchenaid French door refrig. They were excellent to work…read morewith and can recommend. Andrew was our service repair. Professional, knowledgeable and good communicator. Very pleased and will use again when the need arises. Thank you Andrew! LyndaG

Prompt reply to come out and quote me a silly price and charge $65. So I paid $65 to understand…read morenever to use these guys again. $79 part, $450 quoted to install... come on... do better as a company. They called to understand problem and refund my $65. Hopefully they improve from this.

This location is always a miss, today I went in with my husband looking for ear buds and we asked…read morean associate for help and he said he would send someone over. He was just chatting with another associate, maybe he was busy so I just shrugged it off. We waited and nobody came. A couple minutes later and he's helping someone else. We ended up waiting a little longer and nobody came. We ended up leaving without purchasing anything. This isn't the first time this has happened, so disappointing...

Josh was a godsend! He is an expert on recording mics and helped me make an informed decision about…read morewhich Rode wireless mic set to go with. He also took time to show me other suggestions and to help me make the most of my new equipment. Friendly, knowledgeable, efficient, and genuinely happy to help - what more could one ask for?

My appliances expert David is very knowledgeable, helpful and understanding of customer's needs…read more He helped us a great deal to figure out the right fit of appliances. I would go to him for any of kitchen appliances.

Excellent experience choosing a new washer and dryer with Ivy Stracener! She was very well…read moreinformed, professional, and pleasant to work with. We ended up with a different brand and even a different style of machine than we've had in the past ... all based on Ivy's helpful questions and knowledge, paired with our needs. We'd actually put off buying a new set because buying appliances can be a real hassle, but our experience at Pacific Sales was straightforward and easy. I think it took about 30 minutes so we were very pleased, even with the process!

Outstanding service Came out on weekend, fixed washer,…read morereasonable price Definitely will hire for future repairs

Igor is a true professional. His availability is awesome and he is very accommodating to schedule…read more He was right on time to install my over the range microwave. Skilled and knowledgeable, I would recommend Igor to anyone looking for great craftsmanship and reliability.

I wanted to take a moment to recognize Gio from Home Depot corporate in Orange County for going…read morecompletely above and beyond. We met Gio while she was in the middle of a group training with at least 20 Home Depot employees and managers. She absolutely did not have to stop what she was doing, and it would have been completely understandable if she simply pointed us in the right direction or asked someone else to help. Instead, Gio immediately stepped away from the group and personally helped us find the electrical items we needed. What stood out most was that she did it with a great attitude, patience, and genuine willingness to help -- even though she was clearly in the middle of something important. That kind of customer service is rare. She represented Home Depot incredibly well, not just as an employee, but as someone who clearly understands the value of taking care of customers in the moment. It made a big impression on us, and I hope this compliment makes its way to her leadership team. Gio is exactly the kind of person who makes customers remember a company in a positive way. Home Depot is lucky to have her.

Home Depot is a place I genuinely love and rely on…read more I come here for everything around my home, from tools to propane tanks to even our Christmas tree. It is consistently well stocked and makes tackling home projects a lot easier. Having a Home Depot in this location is incredibly convenient, and I am very grateful it is here.

Who knew high performance laptops would be such a pain in the butt to find a AC adapter/charger…read morefor?! I went out of town and forgot both my charger and docking station at home. The only computer store I could find in the high desert was a Best Buy. I looked up the wattage I needed and figured 100W would be fine. Well, 100W was not enough for a high performance laptop like the Dell Precision 5690. The 100W got me through the day, however, I kept getting messages from my laptop power couldn't be optimized. A few weeks later, I found the boxed charger in my trunk and had forgotten to return or exchange. I decided to go to my local Best Buy in Costa Mesa to see if anything could be done. George in customer care and was so upbeat and friendly. I explained my situation and he carefully reviewed the package. He was curious to see what I was running since it seemed 100W would work on just about any laptop. He chuckled when I told him. I guess the man knew a little about laptops lol I SO appreciate his help as not only did he resolve my unfortunate situation, but did it with such care and style. I've purchased most of my electronics from Best Buy (last purchase was a nice 65in OLED LG tv which had great value with beautiful picture and sound). I will continue to do all my electronics shopping here because the customer service is second to none. Shout out to you, George. Thanks again! Plus, how can you not go to Best Buy when it's so nostalgic? I don't know how many hours I'd spend here checking out all the latest CDs and DVDs released. So many fond memories! Highly recommended.

We ordered 2 wine refrigerators 3 weeks ago that were due for delivery on May 11. I received a call…read moretoday from someone who clearly has no idea what customer service is and they told me they me delivery I was expecting in 2 days was being pushed out 2 weeks because the manufacturer just shipped the unit. So we are getting one refrigerator on Monday and the other one in 2 weeks.... They of course had no idea what went wrong or why they are telling me about this 48 hours before I am getting f my complete delivery. The worst part is they clearly don't care because they have no idea what customer service means and it's truly very unfortunate because they don't know how to take care and support their customers. Plus they will never respond to this review due to there lack off concern for the customer....