WARNING - 1 STAR REVIEW FOR VHOLIC APPLIANCES - 1620 W 5th St Santa Ana, CA 92703 - Seller: Jose / Tim the Manager - RUDE, DISCRIMINATORY, UNPROFESSIONAL
I am writing this long and detailed review with 4 SCREENSHOTS as proof. I want everyone to know what happened.
THE LISTING:
On Facebook Marketplace, seller name "Jose · Whirlpool 24" stackable" with a rating of 4.7 stars (12 reviews), joined Facebook in 2023. The listing is: $489 - Whirlpool 24" stackable washer/dryer. The profile picture shows the stacked unit in a warehouse full of appliances.
HOW THE CONVERSATION STARTED - 9:37 AM:
I sent the first message very politely:
"Hello, is this still available? Is 24 in width and dryer gas?"
Jose replied:
"yes"
"where do you live"
"we can deliver and install"
Then I asked about warranty and if he would take my old GE washer in exchange. My GE washer was bought brand new a few years ago but it doesn't drain properly. He said he would give me $50 off if I give him my old washer. So the math was: $489 - $50 = $439 for the machine + $80 for delivery and installation = $519 total, and he said he can deliver today.
I tried to negotiate like any normal customer. I asked if he could do $400 total. He replied: "i cant, i do 440, last price".
That means I will pay for his machine $440 + my old GE with washer does not drain off water and dryer still working perfectly.
I AGREED to $440. I said okay.
Then I asked if he could ship it to my nail shop at Den Lux, and I asked for his store address because I wanted to come and see it first before buying. I asked: "Are you open today? I can drive by to see it first."
He replied: "yes you can come and take a look"
He gave me the address: Vholic Appliances 1620 W 5th St Santa Ana 92703. Looking for Jose.
I then asked: "What is your name pls" - He said: "Tim, the manager"
Then I asked: "You only have this one in your store?"
THE DISCRIMINATION STARTED - 2:04 PM - 2:05 PM:
Instead of answering my question about inventory, he started asking about my ethnicity:
"are you viet? vietnames? seem like asian? im vietnamese as well"
I simply replied: "Yes." - because I am Vietnamese.
Right after I said Yes, his attitude changed 180 degrees. He immediately started insulting me:
"but your talking is trash, you dont need to come"
I was shocked and said: "Oh what are u talking about"
He said: "we dont like you"
I said: "I didn't say anything rude but you are"
Then he continued insulting: "since your way talking is too cheap and arrogant, keep your money and buy new please"
THE TRUTH:
I NEVER went to his store. I only chatted online.
I NEVER was rude. I only asked normal questions: Is it available? Is it gas? Do you deliver? Do you take my old washer? Can I come see it?
I negotiated the price from $489 to $440. That is NORMAL on Marketplace. He agreed to $440 himself.
He is the one who brought up race. He asked if I am Vietnamese, said he is Vietnamese as well, then attacked me after I confirmed I am Vietnamese.
He called me "trash", "cheap", "arrogant" and told me not to come to his store and to keep my money.
This is a Vietnamese business owner discriminating against a Vietnamese customer. He asks your ethnicity and if you are Vietnamese, he insults you.
He has 4.7 stars but his customer service is 0 stars. If you negotiate, he will call you cheap and arrogant. If you are Asian/Vietnamese, be very careful.
I have saved all 4 screenshots with timestamps as evidence. I will report this seller to Facebook Marketplace for harassment and discrimination.
Business Name: Vholic Appliances
Address: 1620 W 5th St Santa Ana, CA 92703
Seller Names: Jose and Tim (manager)
Price discussed: $489 list, $440 last price. I agreed and asked his address location to take a look first.
DO NOT BUY FROM THIS STORE. There are many other appliance stores in Santa Ana and Westminster who are polite and professional. Save your money and go somewhere else.
0 STAR IS TOO MUCH FOR THIS ATTITUDE read more