This is the 3rd time I came back to Howards to purchase appliances because of Diane Dao. This time she helped us purchase the whole home's luxury appliances package. She was articulated with providing all the needed specs for all of Miele appliances to make sure that it would fit with our kitchen design and layout. Diane was very knowledgeable about Miele and made this whole stressful situation enjoyable and lovely. She went above and beyond to make sure that our appliances arrive on time and scheduled delivery times that fit well with our construction timeline. She followed through with every single delivery and provided us completed serial numbers to register our warranty. It was truly amazing to have Diane Dao as our sale rep because she was attentive, passionate, and patient with every customers and every purchase from small to big. She took care of us and our purchase until the very last day. I will always come back to Diane Dao if I need to purchase anymore appliances in the future! read more

David Autry, product specialist is that and more. He knows the product inside and out and based on your needs, he will pair you with what fits best. Steve HB read more

I'm really impressed with howard's products and prices, but most importantly their service. My 80-year-old mom was doing a remodel and she went there to purchase some appliances for her house. She worked with Carlos and he was so good to her. He was very helpful and helped her with the coordination of deliveries and set ups and he really just made sure she was well taken care of. I felt like she was in good hands and she is really happy with the way everything turned out. read more

My wife and I are long time Howard's customers. Every house we've ever owned has appliances from Howard's with warranties to match. We had gone to our local Howard's to buy all brand new appliances (washer, dryer, refrigerator, stove, dishwasher and microwave) and had transferred approx $15,000 from savings to checking to do so. We arrived shortly after 3 pm at the Howard's location 16366 Beach Boulevard, Westminster, Ca 92683. Upon arriving, a young lady offered to help us and started showing us a washer and dryer stackable. She had the most rude and condescending manner of anyone I have ever known. We immediately turned around to leave choosing not to engage with someone obviously having a bad day. Her coworker near the front door had seen the exchange and asked if he could help us. We declined and left the store. We are both retired with my wife as a long time school teacher and myself as a software engineer. We both were so offended and saddened that the company we have loved for over 30 years has descended into a company so uncaring of its loyal customers. Suffice to say, we will not be buying over $15,000 worth of appliances from Howard's. More than anything, we are just sad. read more

Diane was a pleasure to work with. She answered my calls and texted me promptly with updates regarding my refrigerator order. She answered all my questions and concerns. I would absolutely work with her again for any of my appliance needs. read more

Great experience all around. The price, selection and display are all really good. It was a special order low profile over the stove microwave oven. It arrived exactly when the said it would. I apologize for not remembering the sales rep's name. He was friendly, knowledgeable, and efficient. The delivery and installation went smoothly. read more

This is a review specifically of Diane Dao, a Sales Specialist for Howards. I've dealt with Howards for over 25 years and this last transaction was a nightmare in lack of communication. I was hung out to dry for months after purchasing an appliance that didn't show up and I was completely ghosted by the company. Diane came to the rescue - even though it wasn't her original sale - and ensured that I was taken care of and my order met and installed. She's a gem! read more

I went to Howard's this week to look for a new refrigerator. We got lost because of the various choices in here, but luckily we met Diane. She's really helpful at giving opinions and price ranges, and her understanding of customers is beyond impressive. If you want true opinion from a specialist, she's the one you can count on. read more

Howard's has always been super! But DO NOT BUY THE EXTENDED WARRANTY FROM EPIC PROTECT! They are an Epic disaster! It took 4 weeks to get a 1 year old Electrolux clothes washers door lock replaced. One "service center person", George, took my call and said repair was scheduled but never did it. 4 days later, Joe did do it and it finally got fixed. Electrolux service puts these calls at the bottom of their priority list to fill their slack moments. Love Howard's! However, they delivered one serial number to our house but reported a second serial number to the warranty company. That didn't help much either. read more

My first purchase was a TV during their customer appreciation event. They offered no tax on purchases made that evening and they had In-n- Out outside giving out free burgers to their customers. JR was the Product Specialist that helped me. He is knowledgeable and answered all my questions. I have since been back to purchase a mattress set and a refrigerator. Both JR and the store manager Vincent helped me. If you have not checked out this location, you should. They actually have appliances that you can test out (Laundry, Dishwashers, Ranges and Coffee Stations). The Product Specialists really do focus on the customers and do not pressure you to purchase which makes it a great shopping experience. read more

Howard's Appliances & Mattresses - Monogram - Appliances Near Me - Westminster, California

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I was happy with my tv purchase. However, there is a problem with my tv and it's under warranty. I have called several times in over a month. I keep getting the runaround. They said someone will call me Thursday or Friday. No call. The next week someone will call tomorrow. Nothing. read more

I really appreciate Diane at Howard's in Westminster. She went above expectations for customer service. I needed to call her about a detail of my order and she took care of the issue immediately. She is extremely thorough and professional and she made sure I got the best price. It is rare in my experience to be shown such integrity and good customer service. I recommend anyone to go in person to Howard's and work with Diane. read more

We worked with Diane Dao in purchasing appliances for our new kitchen. Throughout the whole process she was great, so helpful all along the way, patient and so kind as we changed our mind on things and made changes to the order. She is very knowledgeable and helped us in the decisions supporting us all thru the process up to the end with help in installation service and the warranty. She is a true professional and made our whole buying experience very positive! We now have a beautiful kitchen with great top end appliances. Thank you Diane! read more

Diane Dao was very helpful in our selection , price negotiation and follow up. She seemed knowledgeable and made our purchase much easier than I anticipated. She is highly recommended, especially when it comes down to what women are looking for in kitchen appliances. read more

A++++ to the BEST Sales Associate, Sarkis Agajanian! From our initial visit on a Black Friday morning, to the final installation after months and months of remodeling, Sarkis assisted every step of the way. His attention, care, follow-through, and concern were unmatched! Sarkis, thank you for single-handedly bringing back good-old customer service! BRAVO!!! You are defiantly Management and Executive level! Thank you! read more

This is my go-to place when I have needs for all my major appliances. Mr.Ruiz assisted me with purchase and was very knowledgeable and professional. read more

Howard's Appliances & Mattresses - I like the fact that they provide you with a portfolio for all your documentation. - Appliances Near Me - Westminster, California

I received the best customer service from Diane! She showed me a variety of brands and talked about the value each brand came with. I chose the LG kitchen appliances. Howard's offered an excellent price (sale and rebates were available) Diane followed up with me several times after the purchase leading to the delivery and after. Diane is genuine and thoughtful. Thank you Diane and Howard's! read more

DO NOT I REPEAT DO NOT BUY APPLIANCES HERE. Honestly buy them at Best Buy, or from another small business but not here. 11 months ago we came to this Howard's and met with a guy who was the equivalent of a used car salesman. He upsold us on a refrigerator and dishwasher with the extended warranty saying that by spending more money we were going to have less problems. The refrigerator was delivered the next day- the dish washer not so much. We waited 2 months for the dish washer that the guy told us was definitely going to be in stock "in the next few weeks." I'm not an unreasonable person, if he had told us it would be two months we probably would have picked up a different dishwasher. He told us with the extended warranty that we wouldn't have to deal with the manufacturer, that we could just come in and see them- and having dealt with manufacturers before this was appealing so we spent the ridiculous prices on warranties. Well surprise surprise the refrigerator is now not working. We went to the manual, we did all the troubleshooting- the thing is broken. So I call Howard's since the extended warranty is supposed to cover 7 day service and guess what? Since it's only been 11 months- we have to go through the manufacturer. Now you can tell me I should have read the paperwork more closely and maybe that's true- but this sales associate also out and out lied to us and I am furious. Now we have to wait weeks for the manufacturer, we've lost hundreds of dollars in groceries and I'll spend a fortune eating out until our refrigerator can be repaired. Don't shop her- go literally anywhere else. If you do, don't buy the warranties- they're worthless. These guys are liars and they will do anything to get a sale. You will spend thousands of dollars for products that won't last a year and the customer service will not care about you at all. read more

I ordered our Refrigerator on Friday 8/4 and they said it will be delivered Monday 8/7. It is now Wednesday and still no fridge. I have been following up throughout the week and all I get is the run around. I keep calling and everytime I would talk to someone they say it will be delivered Today, then I called today and they said the earliest they can do is Friday 8/11. This company doesn't abide by their promise. I want my fridge!!! read more

We had a great experience this week with a purchase of a new washing machine. We wanted a heavy duty unit and had heard good things about - and pre-selected the SpeedQueen brand. Our product specialist Keyshon Taylor did a great job of comparing what we thought we wanted with other models and other similar popular brands. We feel this will outlast any other unit we may have purchased somewhere else. We picked the Speed Queen TR7 because of the features - and selected the Howard's folks to do the delivery & installation. It was in stock and set up for the NEXT DAY. Really? Fantastic. The install team was there exactly when they said they'd be there. In fact they were early - and it was raining! They hustled the old unit out, waited while we cleaned up the dust bunnies, and then got the unit set up, tested, balanced and running in a flash. We can't say enough about the help we got all around. Thanks, Howard's team! You've earned a new loyal customer. read more

We were immediately greeted by Diane Dao as we walked into the store and quickly taken to the refrigerator section. The refrigerators that met our criteria were shown to us and we were able to make a quick decision. The purchasing process was quick and efficient. We were in and out of the store within 30 minutes at the most. Enjoyed working with Diane and would ask for her the next time we are in the store. read more

We purchased new speed queen laundry machines from sales person Diane, who was very helpful and informative which helped us decide on the model that worked best for us. We received our machines within a week of purchasing. Everything was fast & easy. read more

Last year, we relocated and downsizing to a two bedroom home. We needed new beds and appliances. Howards in Westminster has helped us to fulfill our American dream. Their prices, transportation and incentives were excellent. Thanks Howards, and especially Diane for your time and support! read more

I sincerely appreciate the efforts of Orlando Mussoli who did everything he could to help me get my GE refrigerator. Despite my disappointment in having to ultimately cancel the order because of production delays and issues,(hence the 3 stars) I want to acknowledge his understanding, professionalism, helpfulness, follow through and promptness in being of assistance to me. I like how he kept me updated and answered my calls and texts. He seemed to genuinely care and want to help. Thank you so much Orlando for being a great example of what a sales person should be, especially in a difficult situation. If I ever have occasion to return to Howard's, I would definitely ask for Orlando. read more

We just bought a dishwasher today at this Westminister location with the help of a salesman named Ben. I called and asked for a price match which he verified and honored. He also honored the Memorial Day Sale choose your savings "free delivery and free installation". In addition to that, he gave me a warranty discount since we are loyal customers. Thank you Ben for your wonderful service, no hook, no haggling, no game and no playing with the numbers (unlike our experience for the same item at the Howard's Long Beach PCH location -- that will be a separate review). These employees are on commission. Long Beach tried to squeeze the dollar from us so we walked. Ben was calm, cool, collected, fair, easy! After our purchase, it was nearing closing time. Despite this, Ben took the time to help us answer questions regarding another purchase we are considering in the near future. He could have scooted us out the door so he could go home, but he was considerate and took the time to sincerely inform us of our options. read more

I had the luck of working with Diane Dao. She was super knowledgeable about the range and hood I was looking for. She kept in contact with me and updated me about delivery and installation. She also helped me out with a discount. Thank you Diane for making this purchase so easy, it was an absolute pleasure working with you. read more

Carlos Pacheco at the Westminster store was very knowledgeable and not too pushy. And we just loved the delivery of the new appliance and the haul away of the old. They were in and out within 10 minutes. Will diffenitly buy from Howard's again. Thank you read more

Just had a refrigerator delivery from Howards. I was so happy with the delivery! I have a small older home with not much room to get the refrigerator in place. Holwarth & Mike went above and beyond to get the job done. Most appreciated!!! Very competent and personable and respectful. Thanks so much!!!! read more

I just received my brand new gas range. I love it. It fits perfect, looks great, works great, the delivery men were great, Diane Dao at Howard's was so pleasant to work with and extremely helpful. I guess now I just hope the food tastes as good as the service. read more

Howard's Appliances & Mattresses - Frigidaire gas range - Appliances Near Me - Westminster, California

My wife and I walked in one day and were helped by Sales Manager Vincent Melhem. We were able to purchase our entire set of kitchen appliances for a kitchen remodel and received the best of service. Vincent went out of his way to make sure we got exactly what we wanted. My wife and I had an amazing experience buying appliances! When does anyone ever say that? I just did, because I walked in guarded and walked out stoked and happy. read more

Howard's Appliances & Mattresses - Appliances Near Me - Westminster, California

I suggest shopping/purchasing appliances from Howard's when they are NOT engaged in a blowout sales event or tent event is best! Below I detail a great experience and now I present my warning regarding the rebates offered during sales events. those rebates are through another vendor and you must apply for them and keep on them to get your money. it takes a while and the rebates are far less than what you are lead to believe. The no sales tax or the option for other is not worth the trouble. in the end you spend far more for same product you can get any day at other dealers. years ago I bought several major appliances at Howard's--refrigerator and washer/dryer. delivery and price as well as quality products--20 years and still good shape. during a sale event I purchased a stove/oven and began process of a new dishwasher... the selection for dishwashers was minimal and the add ons for installation upped the cost so high that I called to delete that from order. the sales agents were from other locations and did not know the products! what should've taken 10 minutes to do the deal took hours! read more

They lie about most everything. I waited for almost 5 hours. Called them at least 6 times and got an answering service. When I finally reached someone I was told they lost the paperwork. In addition the salesperson Dawn Cantù didn't do the correct paperwork and the appliances had not been picked up for delivery. There is no "next day delivery" they want me to wait for over a week. One star is too high for my experience. read more

The gentlemen, Johnny and his partner, who came to deliver and install our refrigerator today 6/24/24 were awesome. We were the second delivery for him and he came promptly after his first job. Johnny was professional, courteous and efficient. Great job! read more

Diane Dao at Howard's has been an absolute pleasure to work with. She is knowledgeable, patient, responsive, and helped us weigh out our options so we could make the best decision. She also made sure we knew about all of the promotions available to ensure we got the best price. We shopped around at some other well regarded appliance stores, but nobody was as helpful or responsive as Diane at Howards. We love our new kitchen appliances. Thanks, Diane! read more

We recently needed to replace our 7 year old microwave and needed a model in black that would fit into our current microwave's existing cabinet location. Since the space was specific, Diane Dao researched to find a model and trim kit that would most likely fit, but since the dimensions were slightly different, she sent a technician to our home to measure the space to make sure that the replacement microwave would fit before it was ordered. We appreciate Diane's attention to detail and her timely communications that ensured that the delivery and installation went smoothly. We highly recommend her due to her knowledge and professionalism. P.S. I also want to commend the two gentlemen who came out for both the measurements and the installation. They were very professional and nice. read more

I bought an LG washer and gas dryer at Howard's Appliance on Beach Blvd on a Thursday and they were delivered to my home and installed on Friday, the next day. The salesmen that helped me were Ben and David. Both were very friendly, knowledgeable and helpful. Omar and his assistant delivered the appliances to my home and installed them. I was very anxious about whether the machines would fit in the laundry area in my home. I drove myself crazy worrying (and talking) and measuring the area and the washer and dryer. The salesmen were very patient and understanding. They set up the delivery so we could be sure everything fit. Omar's experience in such matters made the difference...he really knows what he is doing and he knew about an extra 2" in height that solved the problem. My wife and I are very happy with the entire transaction. I would recommend Howard's Appliances in Westminster very highly to anyone looking to buy home appliances at very reasonable prices. I don't think you will find better prices in Orange County, CA. read more

Tested the cafe induction cooktop at this store. It made a slight hum at the store. Didn't bother me, though I kept wondering why it kept turning off after a while. But good enough for me. Liked it so I bought it. Put it in my kitchen and hooked it up. Makes a loud buzzing noise that is unbearable with every pan I have. I use high quality induction ready Al-Clad. Can't imagine cooking with buzzing sound on the entire time. Went to the store and they told me that is how it is. They said their store only has 110V that's why it's not as loud as mine at home. How would I have known that? This is an experience store and you come in to see and test the appliances to see if you like it. If I had known that it would be super loud when using it at home, would I have bought it? NO. I said this is false advertisement. The salesman said "how is this false advertisement?" I said because this is what you advertise at your store and this is not what I get at home. He said call GE and walked away to help another customer. No exchanges or refunds. Thanks Howard's for helping me waste $2500. read more

Kudos to Howard's Product Specialist Diane Dao. She knows her products well and has extraordinary patience. She stuck with me recently as I vacillated between the wide array of refrigerator models for at least a few weeks. I suspect many people would have given up on me but Diane responded professionally and cheerfully to every call and text (and dumb question) that I threw at her. She plugged away and got the sale. Diane, you are a true pro! read more

I was immediately greeted when walking through the door. The manager helped me until his employees were done helping other customers. I had been to Best Buy.....employees did not offer me help. Home Depot and Lowe's only had one salesperson who was busy helping someone. I'm doing a kitchen remodel and needed to choose new appliances. I'm was feeling overwhelmed and frustrated. Howard's helped me choose what I wanted and get it done. New appliances before Christmas!!! read more

I was remodeling my kitchen and looking for a new stove that would fit our design. My cousin recommended me to shop at Howard's. I went to check them out at the showroom in Westminster. Diane was very helpful and professional. She walked me around the showroom and answered all my questions. She introduced me to this stove that fit my kitchen. It was exactly what I wanted. I'm very happy with my new stove. Thank you Diane!! read more

Howard's Appliances & Mattresses - Cafe 30 in. 5.6 cu. ft. Smart Gas Range - Appliances Near Me - Westminster, California