I recently had my flooring (removing carpet and installing vinyl) done with Home Picks. I have lots of experience dealing with contractors during home remodeling projects, but this was by far my worst experience:
1. I mainly worked with the salesman, Kevin, to pay for the materials and labor throughout the whole process. He told me I would only paid the workers for 2 things: 1) $50-$100 tips for moving big furniture around the room and 2) $50-$100 when the contractor pick up the carpets from my house. However, it was not that simple how I had thought. After removing the carpets, the contractor wanted to charge me $500. I told him that I was not aware of this extra charge and told him that I would check with Kelvin to confirm if that was the case since it was not on the contract between him and I. I called Kevin the next day and he clarified that I would only need to pay $100 when the carpets get picked up and nothing else to the contractor, and he also said he did not know why the contractor wanted to charge extra me on aside. Good thing that I checked with Kelvin, otherwise, the contractor would have gotten my $500 extra.
2. Other reasons that I was not very happy with the contractors:
a. They did not cover up all the items inside my house throughout the process, causing everything get dusted.
b. They expected us to clean up their trash at the end of the day, which included empty boxes from the vinyl, left-over vinyl, and vinyl dust from sawing. We had to clean our whole garage every day after they left and put everything neatly for them to come back and use the next day.
c. They scratched and scraped the wall paint in every room that they worked on. My house was built 6 years ago and it was newly painted, but this crew was not careful when they were carrying things (vinyl boxes and carpets) around the house.
d. The crew did not put the furniture back to the original location.
e. As part of the contract, all trash for project was supposed to be picked up. However, the contractor had sneaked a lot of the trash into our home trash cans, where I had no room to throw my personal trash. Our trashcans were full and we were 4 days away from pick-up day! I had to call Kelvin to get the contractor come back to pick up all his trash.
f. They scratched and ripped my furniture.
g. The contractors were inexperienced and not detail-oriented. You basically had to point out what needed to be fixed; otherwise, they would left it alone and considered their work was done.
h. They did not install door stops back in each room for you.
i. Kelvin was patronizing and kept calling me "Little Girl" during our conversations. Female-customers beware, he will not treat you with respect!
Don't waste your money and time here, spending more money on dependable contractor may be a better read more