Thelma at Floor & Decor is generally and helpful. Overall , the service is great for purchasing materials, and always as smooth when it comes to coordination, installation referrals or detailed information. I will get back to you once my floor is complete. Thanks, Thelma! Happy 4th of July weekend read more

They have a great return policy. Anything you want to return, you can do so within their 90 day policy when you have the receipt. I've bought a lot of things here and I've returned a few items. The value is there and so are the selections. The employees treat you like family here. read more

Wow this location is def 5 stars out of 5. Came to see Manny in the design studio and he was super helpful and great about my indecisiveness. He showed me so many different options and modeled on his computer. Even followed up later in the week to check if I had questions. Came in tonight right before closing and Ozzy was super great helping me pick grout colors. He was so familiar with all my choices and had great recommendations. He even helped me tape up some of my purchased items to help with transport. I've been to other locations and it's like night and day. Fountain Valley location is way better! read more

Floor & Decor - Thanks so much for your help Ozzy! - Home Decor Near Me - Fountain Valley, California

I have an urgent project with timeline sensitive and need to find some alternate tiles for the bathroom floor and shower wall. James G helped me and he was super helpful and knowledgeable. I highly recommend this place and ask for James G when you get there. read more

Floor & Decor - Tiles for bathroom floor and shower - Home Decor Near Me - Fountain Valley, California

Shoutout to Phil and Team. Picked up our bathroom tiles here. Needed 41 boxes and the guys placed all of them in our vehicle with care. Highly recommend this location for excellent service and selection. read more

Good service and great products Nice variety of flooring and other products The staff was very helpful read more

AJ at Floor & Decor in Fountain Valley was absolutely wonderful to work with. She helped us select products for a safe bathroom remodel for an 80-year-old while still keeping everything looking clean, updated, and within our budget. She quickly narrowed down the best options that met safety standards, which made the process much less overwhelming. What we appreciated most was that AJ truly listened to both of our concerns. She was patient, pleasant, and somehow even provided a little free marriage counseling along the way, helping us compromise on product choices with humor and ease. After we selected our tile, she walked us through all of the finishing details, including edge trim, grout, and a shower niche, so we could make every decision in one visit. We left with all of our choices made and were able to get home in a timely fashion. AJ made what could have been a stressful process feel easy and even enjoyable. We highly recommend asking for her if you visit the Fountain Valley location. read more

I came here to match up a hardwood floor sample I am working on. They didn't have what I was looking for but made a few suggestions, so I'll be redoing our extra bedroom in a different flooring style and it's going to look great!! I'll post before and after pictures when it's done. read more

I wanted to take a moment to give a big shout out to Abraham and Tiffany. I was in this week to purchase backsplash tile for my kitchen. They were kind, knowledgeable, patient and extremely helpful. They walked me and a friend all the way through the process, including loading our tile into the car. These two employees obviously take their jobs and customer service very seriously and it shows. Thanks for all the help! read more

Manny went above and beyond in design service. His dedication, great spirit and can-do attitude made me want to buy all of my project needs at Floor & Decor. I went from feeling overwhelmed to feeling excited for our gutted bathroom. Thank you, Manny!!! read more

If you're looking for flooring, check out floor & decor. They had a lot of different colors for the flooring with different price points as well! I also love the variety of bathroom vanities they have, it's a good place to shop around. read more

All the workers are really nice and friendly and want to help. They even load it in your truck for you. Too bad the manager doesn't take some initiative and get a rental or get the scooter they have for people to use to still enjoy the store. This place is great and they have many different options. If you see a set of tiles out of the box/set they can sell them to 1/2 price but it's final sale. read more

Floor & Decor - Villa Bella 2' x 4' ceramic - Home Decor Near Me - Fountain Valley, California

Price went down on the same tiles that were bought 4 days ago and the store refused to do a price adjustment. Shame on this store! Shopping somewhere else for my next projects and will tell all my friends about this ridiculous policy! read more

Floor & Decor - Home Decor Near Me - Fountain Valley, California

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What a sh!t show. I ordered Italian kitchen tile matching my kitchen. My contractor picked up the tile but was given two separate lots. Two boxes were the correct tile and six boxes were a completely different color that looked yellow. It took over two weeks and upwards of a dozen phone calls. Floor & Decor doesn't give a rat's behind that it cost me an extra month's rent in unnecessary delays. read more

Having no issues in a large project is ideal, but that almost never the case. When issues arise, a professional's disposition and attitude in helping a frustrated customer towards satisfactory resolution says a lot about such a person. Sergio Figueroa, a manager at the the fountain valley store is such a professional. Thank you Sergio for making a difficult situation into a quite satisfactory one. 5 stars for Sergio, the company a tad less for having tile quality on my original order becoming an issue. Thank you Sergio. read more

I went to floor in the car, not really knowing exactly the direction I wanted to go, I kind of knew my colors, Kevin in the design department helped me narrow it down and selected the materials and it turned out really really nice! In the photos shower tile and tile around tub were purchased at floor and decor. Kevin was a pleasure to work with and would not hesitate to recommend him.!! read more

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Great customer service. Shout out to Jade and James who helped me today. Made my selection so much easier. Guided me to what I needed and I was in and out in short time. Wish other retailers had this level of customer service. read more

We are remodeling our master bath! Not fun! We had the best experience at this amazing showroom of possibilities. We received expert design help, we quickly chose our tile, our expert assisted by adding all the details we need to a fabulous, spa quality bath retreat for my girl. She deserves the best after all! I was so pleasantly surprised with the final price, which was significantly less than I had budgeted. I was able to splurge on the shower hardware! First quality! If you need flooring, or decoring this should be your first stop! read more

Great customer service, will actually help you if they can. Good experience through and through.

Shoutout to Chris! I've been to this store several times over the past month while picking out tile for my kitchen and bathroom remodels, and Chris has been amazing every single time. He always takes the time to answer my questions and even helps load the heavy tile boxes onto a cart and into my car. Chris is professional, courteous, well-mannered, and provides EXCELLENT customer service. He consistently goes above and beyond, and it truly makes a difference. He is absolutely an asset to the Fountain Valley store, and honestly, he should be the one training other employees! read more

Thank you Clint for helping us out with our mosaic tile return. If youre returning tiles make sure to have your tiles in original packaging read more

I have visited Floor & Decor about a dozen times in the past year preparing for the bathroom remodel which is in progress at this time. I stopped by two days ago to pick up the mirror and confirm the ID numbers of the two tiles I selected for the shower and walls. The woman at checkout was able to pull my past purchases based on my phone number. Then after checking for the tiles I hadn't returned, I could identify the ones I wanted to purchase. I was still waiting on the contractor to confirm the square footage and was assured I could call in to order and pay. Well, I called three times right before 10am and NOBODY answered. They are open at 8am and NOBODY answered the phone. Grant helped me out today, as he did in the past. He said he always answers immediately. It turns out he wasn't on duty yet when I called. I deleted two stars from what should be a five star review for that oversight. Shame on them. read more

Floor & Decor - Home Decor Near Me - Fountain Valley, California

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We came here to shop for some backsplash tiles. We found this place as more affordable. Place is very spacious, well lit, and clean. Huge variety of home improvement products. Staffs were nice, helpful, and accommodating. Our transition of purchase was very easy. Definitely recommending Floor & Decor as shopping place for any home improvement projects. read more

I went in having zero clue how to remodel my bathroom. And I have zero creativity. But I had an appointment with Kass and she was SUPER helpful and patient. Within an hour I had a whole plan and an estimate. She helped me so much and was very sweet and professional. Thank you Kass! read more

My first time shopping at Floor and Decor, It was a great experience. Theresa was wonderful, and very knowledgeable. I told her what I was looking for in detail,and she was so accommodating. Without her help I would of been overwhelmed with the huge selection to choose from. I actually walked out of the store 30 minutes later,and they loaded my car,and I am completely happy with my entire purchase,from the price, product, and customer service I rec'd from Theresa. It will be my 1st choice for my next project. read more

Liam and Denise are an amazing duo everytime I need help with a project! I needed to select floors for a client and check stock so I'm not recommending anything to my client that there won't be enough product of! read more

I love this place. It was my first time stepping into the store as I was in the middle of a remodel and it was filled with so many options with a variety of price ranges to fit any budget. From traditional to transitional or ultra modern and contemporary, they have it all. I love that you can walk in and spend as much time and not feel pressured to buy or judged. I learned I could buy single pieces or samples which was very helpful since the remodel is to make a home more disabled-friendly. The staff is just great. They're all so friendly and helpful. They make the process seamless. There's even an in house designer to help you if you get stuck with deciding what Matches with what. We worked with Sara and went with her picks. There are also other designers as well but we worked with Sara and have zero regrets. Walked our ordering everything and they had it ready and loaded in our car within the hour. Even the folks in the back who are coordinating the loading into the cars are friendly and incredibly helpful. Highly recommend! Love that they don't do sales or weird price changes so that customers get the best price everyday and don't need to stress to Shop around. read more

Great customer service by the staff here every time I come! I was helped 2 separate times recently by Brandon and manny! Both of them kindly walked us around the store going through materials for our bathroom project. They both have a good eye for design! Very honest! And very easy to talk to read more

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The service here was pretty good. We are remodeling our bathrooms and bedrooms after building an ADU. Clint addressed our concern about using wood floors. We went with a hardwood floor instead of resurfacing the original 1944 hardwood floors and they turned out great. read more

Of all the locations in Orange County, this is the best one. It's well organized and bright and makes looking for flooring so much easier. Staff here is very friendly and check in on you all the time to see if you need help. Designer/Consultant Sarah was very helpful and gave great advice and suggestions. read more

I was not looking forward to going in to buy a list of items for my contractor, as it can be overwhelming to find everything. As I walked in the store, Ozzy greeted me and was so kind and helpful. He helped me every step of the way. He pushed my cart and loaded me up. He was just as excited as I was when we found what we needed. It made my shopping experience amazing and so much better than I had anticipated. He even packed up my car and was just amazing the entire time. I now don't dread going in to buy more. Thanks Ozzy for going the extra mile! I will be back for sure! Update: I had to go back as some of my boxes had some cracked tiles (it happens). Liam was there to help. The customer service here is soooo amazing! Liam grabbed some new boxes and even put them in my car. So nice to go to a store today and have employee's treat customers like they care about us. Love this store! read more

Love this place. Got everything I needed and the customer service was awesome. Mike , Dani and Wolfie were so nice and helped us out and even gave us water. Highly recommend this place. read more

The customer service was extraordinary. We were helped by AJ Cooper. She was very knowledgeable and thorough assisting us. We will be back. Thanks, Terri and Tom ! read more

I can't say enough good things about Alex and all the knowledgeable help he offered during our purchase. He advised during our hardwood floor and bathroom tile purchases and let us know the tiles we should buy and the appropriate grout. He also offered help in locating extra supply at a different Flooring & Decor location. Really amazing and I hope he gets the recognition he deserves! Overall F&D has a tremendous selection and value and I think this is the best store for flooring and tiling needs. Would highly recommend especially coupled with such courteous and professional in store reps like Alex!! read more

They always have a large selection and wide range of prices. The staff are very nice and always helpful. They are great at helping you select what goes with what and you can even cal ahead and schedule a consultant for FREE! They shop with you but they know their stuff so they can really be of help with the types of material and project size, cost calculations, and matching accents. I highly recommend!! read more

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This was our first time in this store. My brothers and I walked in and Liam was so warming, welcoming, delightful and HELPFUL. Liam was so knowledgeable on everything in the store. He made us feel at home right away. It was such a pleasurable experience and even our two doggys were happy also. I feel so lucky that Liam was able to help us, send us home with samples and gave us all wonderful, helpful ideas. It was a great day and can't wait to come back and visit Liam again read more

Floor & Decor - Home Decor Near Me - Fountain Valley, California

They have an amazing variety of products and very helpful people. The care and cleaning products they recommended for our tile work wonderfully. read more

Very helpful staff and helped me find all I needed and even carried it to my car! Amazing

AJ was amazing. She went above and beyond to help us. She walked around to help us pick up tile, grout, and anything else we needed. She was patient, listened to our concerns and spent a lot of time with us. She made a stressful experience easy. read more

Dear Sergio, Floor & Decor, Fountain Valley, California. I recently visited Floor & Decor in Fountain Valley, California and had chance to meet Sergio. I have been consistently impressed by the professionalism, dedication, and attention to detail demonstrated by Sergio and your team member Dani. Sergio's commitment to ensuring my satisfaction has made a lasting impression on me, and I want to commend you for consistently going above and beyond my expectations. In a world where exceptional customer service is increasingly rare, Sergio and your team at Floor & Decor, Fountain Valley, California have proven that it is still possible to exceed customer expectations. Please accept my sincere gratitude for your outstanding efforts. read more