I love this place! They have a super friendly staff. They are Very helpful and extremely knowledgeable. I have asked some pretty technical questions and they really know their stuff. The selection is amazing. Their materials are absolutely beautiful! Most importantly my wife is very impressed! She is the designer in our family. When she's happy that's a rare and wonderful thing! Great job Stone Dock team! read more

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PLEASE AVOID SHOPPING HERE. You'll thank me later. Poor quality cabinets and flooring, with THE WORST customer service (if not 0 at all). They've been trying to avoid our calls and never got back to me so now I can't even install one of the drawers because of missing part which I paid a lot for. read more

Don't do it - they don't vet their installers nightmare experience 2 days job turned into 6 weeks

They'll send you broken tiles in the crates and leave the unbroken ones outside. Take photos of the delivery and pretend they are all good tiles. When confronted they'll deny the tiles are broken. Dishonest seller. Go with the many other tiles stores in the area avoid this one. read more

Stone Dock & Design - Flooring Near Me - Anaheim, California

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So we went looking for tile. Great guy Juan Carlos helped us. We told him exactly what the project was, we needed to do a walk in shower for my mother who is severely handicapped. We explained the fall risks etc. he helped us pick out beautiful product. When the contractors came, they said if your mother slips, this rock is three d and jagged. We didn't think about it, but thank God for my contractor! So I contacted Juan. He said they don't allow exchanges even with a restocking fee. Which I was happy to pay. Even though, their paperwork says they do, but then they add a stamp that says all sales final. Now it's important to know we ordered another $6k in flooring, yet they still won't reply or respond. DO NOT buy from these people. They don't reply, they don't honor their paperwork, they are straight up shady. I have contacted my American Express and they said they will refund my money so we will be dropping off the tile! read more

Good prices on materials and very friendly staff. Only thing the price they quoted for install was about 4-5 times higher than the two other quotes I got so BEWARE and get a second or third bid. read more

Ordered several items salespeople told me that the tile I ordered had seashells in it. This tile was very expensive along with other items and also purchased two slabs last month. My installer installs and then we notice something is not right. We take a look at the sample and this is not the same tile. I let JC know and spoke with Irma. So because we installed we cant return,they stamp this on their invoices now, didnt put this on the invoice for the slab I just bought last month. So they sold us one tile based on a beautiful sample and delivered another. I went in with the two showing the difference and JC agreed it was different. Irma said she went to the supplier and they say it is the same tile well it is not. We feel this was a bait and switch and they sold us a less expensive tile. The tile is hideous with splotches, no seashells, it is not the same material and chips easy, the patterns are also different and the finish and color are not the same. I had two sales guys tell me how cool the tile is because of the seashells and that is why I bought it. I asked to speak with the owner so we will see if she will reach out based on this review. As of now I have not heard back from them. read more

Met with Irma for countertops, she sounded great and professional, she said she would provide a "contractor" price for the slab I liked and quote me on fabrication. Sent me to a warehouse where I found the countertops I liked and asked her to put on hold so her fabricator guy can come measure my kitchen, she said she did. Took her 4 days to send me a quote that was triple what anyone else gave me for fabrication. I told her let's just go with countertops, but they now they were sold out LOL! I looked around at other places and will take 4 months to reorder! DO NOT step foot in here or you'll end up writing a bad review like the rest of us! read more

This place was such a blessing. We rolled in right before they were trying to close and they happily assisted us and let us take our time to browse around even after their closing time. We eventually found the tiles we wanted and lined up the installation on the spot. Juan was the installer and his crew were super helpful and guiding us how to layout the tiles and gave us great advice. The installation went faster than expected, they even came back out to fix some things that we wanted immediately. Great guys from the sales experience to the installation. We have done tiles many times before and never had such a smooth process. We didn't even have a ton of excess tiles left which meant that they did a great job estimating and not leaving us with a lot of excess materials. They will certainly be our go to for future tile upgrades! read more

Stone Dock & Design - Flooring Near Me - Anaheim, California

Juan Carlos was great in helping us pick the perfect stone for our kitchen. Thanks to the installation crew, they did an amazing job! We will definitely recommend stonedock!!! Michelle and bruno lassalas read more

Stone Dock & Design - Flooring Near Me - Anaheim, California

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juan Carlos Rosas is the sales who helps me for my order Firstly, when I order I said I need 24times 24 and juan said they have it, after that he doesn't have it he just order the wrong one that what I don't want. But he said someone in my company proved it but he can not prove what he said and no one in my company proved it! Also I am the one who order it so he need to tell me if he doesn't have the right size instead just place the wrong order! Second, when we purchase he didn't tell is clearance and can not return. Thirdly, when we found out he order the wrong size three people in our company trying to call him and text and email him for exchange to right size or something different but in right size. And he didn't response at all ! No picking up phone call no response message and email ! So we can not wait him anymore because our contractor already scheduled today for installation and I need purchase somewhere else! We wait for him lots of days already ! So now we need to call our credit company to dispute his order because he refuse to return money and lie for this is clearance and they don't do return for clearance. Also his manager erma said she gonna call me back this morning for giving me a answer and solve my problem now is 5 pm I still didn't receive any phone call from her! Juan is a really very non responsible sales! I have a house and trying to order 4000 square feet tiles and 3500 square feet wood floor and 7 bathroom tiles, when I talk to him in store he said he knows what I need and will get back to me soon but I wait two month for his quote and name on material he can't give ! And then I ask him if he still want to sale it and the material he send me is totally different than what I want ! And the way he give quote is funny! Not even have the material name! So by this point I decide to purchase everything in other store that next by this store! Because I do not want to waste my time come again and have nothing ! And wait forever for his quote and Finally gonna be wrong item ! I write this review is because I want let his boss know it ,because his manager sounds like doesn't care about this deal lost and I think it is a at least 100 k dallor deal maybe his boss care about it and he have right to know it ! read more

I am in awe with the final project! Armenia was a total pleasure to work with, she made everything so easy for my husband and I. The kitchen is small and she designed it to look more open, it was a nice upgrade to the kitchen. She also helped with renovating the bathroom and the whole flooring in the house. She's very knowledgeable and has great taste! read more

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I had a great experience shopping at this place ! I'm usually a very picky person and the great customer service at this company made me feel very welcome. Milad has been helping me choosing the right product and he's been super patient and helpful with me. I totally recommend this place. read more

We are 100% satisfied with our updated shower ! We worked with an excellent team. Juan Carlos at Stone Dock and Yamil Vargas of Vargas Tile. Juan has a great talent for designing and choosing the right tile. Juan is the go-to-guy to help with tile design and selection. Yamil Vargas (323) 680-9282 of Vargas Tile did the most amazing / perfect job installing our tile. He did everything starting with the demolition of our old shower/tub combo to the plumbing to the expert installation. Yamil is truly a master craftsman ! He worked our project continuously day after day until it was completed. In my opinion, you can't have a better team for your tile project than Juan Carlos and Yamil Vargas. We are so happy with the finished product ! read more

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I want to reiterate do not use this company as your fabricators. The really messed our quartzite up and will not resolve the issue. I feel that Carlos lied to us and Irma will not return our calls. I want to talk to the owner. It's splotchy all over. It's one month old. GO ELSEWHERE!!! read more

Very Happy with the Sales Team of Stone Dock and Design, special with JC, all my questions was answer, my material was in time and now , I'm going to star my next project with them. read more

Bought all of our renovation materials from Stone Dock! 3 bathrooms, kitchen backsplash, and porcelain corner top. They have a wonderful selection and are able to work with you for a great price. Irma and Jc are friendly and nice and spend the time to help. If you need to reach them it's always easier to go in person since they're busy and may not have time to answer the phones. Other than that, a definite recommend to shop here! They are happy about what they do and it shows. Thanks Irma and Jc for all the help with the tiles! The customer service here compared to the plenty of other shops along the street can't be matched. Can't wait to see the countertops installed! read more

We got our kitchen backsplash tiles here and dealt with James. He was awesome and true to his words. We got a great deal! They gave the best prices as compared to other stores. Good selection of tiles as well. Smooth transaction other than a small hiccup. We had to return some excess tiles but James was not there and this other guy was so not helpful. We called ahead if we go can go on a sunday, the guy said yes but when we got there, he won't accept our tiles. Seriously after we drove 20 miles. But Lena helped me contact James and we left the tiles and did the return process the next day over the phone. Let James or Lena assist you, they're awesome! read more

Stone Dock & Design - Nice tiles to complete our kitchen look - Flooring Near Me - Anaheim, California

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I barely write a bad review about any businesses or employees but this time I had to share my experience with everyone else, we just got our new place and got the material we needed from Stone dock & design I have to say we got a great deal from this place and the manager has been very nice but unfortunately the employee name " Milad" was so unprofessional and rude that change the whole experience to the level that I'll never do any business with this place as long as he works there, my fiancé had to re order some of the materials and Milad send us the wrong size which can happen in any business transaction but when She called him to tell him he made a mistake he told her it was her fault and she should have look at the invoice and directly told her that She was lying!!! Are you serious? Is this how you are going to run a business and deal with your clients after spending several thousands of dollars?! To make the matter worst when She asked him that She need to talk to his manager he told her he won't do it and she has to call back the main line and hung up the phone on her!!! Hey Milad you deserve zero star but unfortunately it's not available. It's time to learn how to deal with respectful clients and listen to them. read more

We used Stone Dock to purchase porcelain counter tops for our outdoor BBQ. A couple days after the install we noticed one portion of the countertop had dropped on one side leaving a noticeable dip. We contacted Irma who had their installers come out right away to fix the problem. The material had to be broken in order to remedy. Again, Irma and her team replaced the countertop within the week and now looks great. Very pleased with the customer service we received and the communication from Irma and Installers Santos. read more

Sayid was exceptional!!! Got beautiful tile for my hearth. He also tried to help me find other thib a I needed. Counters and flooring etc.

Sales man was amazing.I think his name was MILAD.he had a lot of knowledge about stone and his job.he helped me and guided .he was so nice.I will come back soon for purchase.thank u so much read more

Frank was the associate who assisted me. First he was helpful of answering our questions, until I noticed inconsistency with pricing. He would give me different prices on the same material everytime we speak. Finally he honored the first price he gave me and wrote on paper. When I was ready to put in the order, the price increased again. Very unprofessional and waste of time. read more

I found this store on Facebook Marketplace. I needed a capstone for a mailbox post. Syed responded ded promptly and found a piece that would work. I recieved a quote that day that surpassed other companies in the area. His workers showed up on time the next day and installed and tailored the stone to my request. In and out on one hour. I was very pleased with the quick response and installation. I will use them for future projects. read more

Stone Dock & Design - Flooring Near Me - Anaheim, California

I've used Stone Dock through (Juan) Carlos for several critical orders and they've always come through for us, and at very competitive pricing. This includes 16" travertine pool coping with custom edging at the inside corners, kitchen and bath stone tiles as well as large format pavers for pool decking, and a multitude of other stone products. We followed Carlos to Stone Dock from another Anaheim store and he has always taken very good care of us... and now, our entire family. We recently recommended him and Stone Dock to our son, who ended up buying all of the 30x30 porcelain tiles for his new home remodel. read more

Very disappointed with this place. I came in with my father who was wanting to buy some granite. We found one that we liked but no one came to help us. There was three employees there. One of them was busy attending a customer. On the other hand, the other two employees were on their phone and didn't seem very interested in helping. We had to ask someone from the warehouse questions who did an amazing job of explaining things but couldn't help us with the prices as they weren't aware. read more

Custom service here is a joke. My client chose a tile from this place and brought me the samples. When I went to order, I was assured by the sales rep that he would call me back with he price and we can execute the transaction over the phone. I called and texted the representative over and over again no response. When he finally did respond he said he was going to do it right away and be able to send me the price so we can place the order. Another week went by no response. I looked for this product elsewhere but no one carried it so I was forced to buy from a Stone Dock. The only way to get some response was to drive there all the way from Burbank to place the order. Very very poor customer service. I would not go there again and my clients ever get any product from this store, I will have them procure their product directly. Look somewhere else than this store. read more

They did a great job over top the floor looks fantastic couldn't be happier. Thanks Randy and Amenia

I just recently purchase a home but it needed some major upgrading! I came to the friendly people such as Milad one of the employees there of stone dock & design and had a magnificent beautiful complete make over of my kitchen! I am extremely happy about the results and have recommended this place to my family and loved ones! 10/10 recommend! read more

Absolutely the best place to shop for tile and stone. I have been through multiple transactions with Stone Dock on various jobs (I am an Interior Designer), and I only ever receive the absolute best customer service. James goes above and beyond to help me find the exact products I need and want for my projects. I gladly bring my clients in and they even gave my super pregnant (at the time) client an ice cream cone on a hot day! Their product is the best, great customer service, and they always follow up. What more could you want? (Apparently the one star review was before the store changed ownership. Such a shame that it brings down their overall score.) Do yourself a favor and just go there. read more

Stone Dock & Design - Quartz countertops from Stone Dock, and Carrera marble backsplash. - Flooring Near Me - Anaheim, California

Start: We were finally ready to search for a granite counter top to replace one that was destroyed during kitchen leak repairs. We started our search on Sunday and quickly learned that most places are closed on Sunday. Stone & Dock was open so we called and they were able to send someone out THAT DAY to survey what we needed. The new granite needed to match our existing countertops which is a common granite but ours was about 15 years old. Syed searched multiple places and finally found one that matched. Install: They had to make beveled cuts, which turned out great. Mario and Sebastian came out to install and did a great job. They cut the sink hole and got everything to fit perfectly. The seam between to prefab slabs is near invisible (which is better than before). They also cleaned up well afterward. We are very happy with the results and they were very accommodating to our schedule. Thanks! read more

Just wanted to say how amazing Carlos is. He is so attentive and understands what it takes to get the job done. He guided us through the whole process and made sure all elements were carefully planned out. The Slabs came out so beautiful. Carlos is the best read more

I wish I can give zero stars. We were told the tile and stone would be in two days after our order. Day after day, excuse after excuse, here I am 12 days later still waiting. I'm out thousands of dollars in labor because we are waiting for the product to come in. Juan Carlos Rosas is full of excuses and fails to take accountability for their fails. read more

Syed Salman was phenomenal in helping us when shopping for bathroom vanity countertops. We shopped around for the best deal and not only did we go with him, we went back for our second project. Great products, great selection, excellent customer service, and very safe during the pandemic with masks and hand sanitizer. Highly highly recommend. read more

This is worst place. I will never purchase here again. All purchases considered "special order" and refuse to all return excess. At time of purchase I was assured that extra tile purchase would be refunded so as not to run out during job. The guy basically kicked me out and sarcastically said have a nice day. Don't believe a word from Carlos. read more

This is the worst place that I've ever shopped. Very bad customer service. Beware of what they say. They refuse to accept return tiles even though the box hasn't opened. I'll never shop here again and will not recommend anyone to this place. read more

My wife and I were shopping for wood flooring and quartz and we received great customer service. We were encouraged to take home samples to help us decide and eventually ordered both items with the best prices around. Very friendly staff and Elgin (the owner) was very friendly and accommodating. We will definitely go back for future projects. Would highly recommend. read more

Buyer Beware of Stone Dock outlet !!!!!!! I will Never Purchas use or recommend these guys I purchased some floor tile for my shower and had the receipt it was purchased less then 40 days and we changed our mind and tried to return it they said they wouldn't take it back eeerrrrrr !!!! They just lost a very good customer for a measly 150 bucks!!!!!!!! We were planning on purchasing about 5k worth of flooring from them But not anymore !!!!!!! They Can Piss Off !!!!!!!! read more

Stone Dock & Design and staff were knowledgeable honest and professional. I would recommend them to anyone who needs slab or tile. JC was super helpful and kept me fully informed of scheduling etc. The counter top was excellent and the installer was a five star guy. Neat clean and fast. Fireplace and waterfall veins were perfectly mitttered and look seamless. Thank you Stone Dock and staff for making my remodel nice and smooth on your part. read more

Very disappointed with Carlos. We liked the material they have and, for a very small job, we needed only 6 tiles of a 12" x 24 sample they showed. Carlos said that they came in boxes of 4 and that we had to buy 2 boxes, 8 tiles. So we did, or thought we did. The bill came to more than we thought, but it was not much anyhow and we were glad to pay and go. My son collected the tiles and came home with 3 boxes of 5 tiles each...I called Carlos saying saying I was happy to keep 2 boxes, but I did not need the third. He said the tiles were special order, aren't they all?,, and could not really accept a return, but, as soon as he finished the meeting he was in, he was going to call me and help me out...still waiting for his call. We need to buy stacked stones for an outdoor fireplace we are building, but will not go to this shop ever again. read more