If you want to do business with lying salesmen who give you contradicting information and the run-around, then by all means, give Gramar Stone your time and money.
Time and money, two valuable elements of our home renovation process, have been marred by trying to work with this company.
We initially wanted to purchase the Compac Unique Calacatta slab (which we absolutely loved) for our kitchen countertops. They had TWO slabs left they said. We were told that we can reserve it (initially they told us we can only reserve it for 24 hours, to later on saying only "3 days"). Long story short, due to miscommunication with our contractor, they ended up selling it to another buyer. Now we had no choice but to purchase an even MORE EXPENSIVE jumbo slab because they told us Compac does not make the smaller type slabs that we initially wanted.
Ok, fine, we can settle on the jumbo slabs because it's still the style we want, although it was way more expensive and we'd have to wait another 2-3 weeks for delivery.
So we wait those 2-3 weeks, and every time we called to check on the delivery date, no one gave us a clear answer. No one knew what the HECK was going on.
Finally, we called on a Monday and they told us it would arrive on Wednesday. So then we called Wednesday, and then they say "Sorry, there was some sort of tracking error so the slabs will come next week." So I had my spouse call back the same day to clarify. Turns out, the jumbo slabs did already arrive. Bad news, they were cracked, so they'd have to "special order" another one and it'll arrive next week.
So what's the real story? Why did you guys tell us one date and then another? Were the slabs cracked and that's why you guys told us it'll arrive next week, trying to cover up? What the heck is going on?!? Who knows.
It's been an absolute disappointment working with these people. They are more concerned with sticking to their contradictory "policies" than showing true customer service. They will say that they tried to contact our contractor during the time, but ultimately, they had OUR phone number and never once gave US a call.
We are not talking about chump change here people. This is about thousands of dollars. You would think that dealing with these pricey slabs would necessitate some accountability on their end. But they had no follow-through with anything.
Therefore, we lost out on slabs that we really loved and a LOT of time. And time is more precious than money don't you think? And from what it looks like on previous reviews, they have also conducted similarly to others. So, BUYERS BEWARE! read more