Subject: Ongoing Quality Issue with La Chapalita Tortillas Hello, I am a loyal customer and business owner of Birriería Castellanos Taquizas Events, and I have been purchasing products from your store for over 4 years. I regularly buy La Chapalita tortillas from your location at 1265 N Kraemer Blvd, Anaheim. I'm reaching out because over the past 4 weeks, I've noticed a consistent decline in the quality of these tortillas. They are coming out hard and stiff, not soft and flexible like they used to be. When heated, they no longer have the same texture, which directly affects the quality of the tacos we serve to our customers. This is a serious concern for my business, as my customers have already started noticing the difference. I've continued buying from your store hoping the issue would improve, but unfortunately, it has remained the same. I would like to know: If you are aware of this issue If there has been any change in product handling, storage, or supplier batches And most importantly, if this problem will be resolved soon I value your store and prefer to continue buying from you, but I need consistency and quality to maintain my business standards. Thank you for your time, and I look forward to your response. Sincerely, Javier Birriería Castellanos Taquizas Events read more

Restaurant depot is great. You have to have any bussiness. Or be part of a business. I buy any things there. Especially there .85 chicken quarters. Four months ago it was .55. :(. But, a real complaint is I had $150+ credit. But, they cannot find it. I will bring the receipt to show them. Three hour shot for there mistake. Do not take credit her. Use it asap. I tried to use it at their sister company but they said credit is non transferable. My suggestion is shop there but their office systems are terrible, so be careful. I will give them four stars because their office cannot be trusted. But, the store service is always great, selection is great, prices are good. Yes, I will continue to shop there. Just be more careful. read more

I usually buy Halal meat at this restaurant depot. They have some selection, maybe they will introduce some more hala prefab meat products. Convenient located , not crowded . read more

Very friendly and helpful employee's "most of them". Especially this guy name Mike. He's has the right attitude helping when helping you. He goes way and beyond to help. On the other hand i would like to call out this guy name Dan. He's a tuff one. Doesn't like anybody to mess his aisle. So beware of Dan and always look out for Mike. I just kidding about Dan. Lol read more

Cameren was helping us check out she had a very bad attitude with customers and was very rude, love shopping here, but she made this trip. Very terrible. read more

When you are aware of a hazard, and you do nothing to correct it, you're responsible, in my opinion. They know that theft and crime is a problem in this area because it's posted all over the place. I was loading my items and I turn around and I see this lady, maybe about 60 years old, chasing after someone in the parking lot. She fell and was crying inconsolably for about 10 minutes. Apparently someone stole her handbag as she was loading her items in her car. Who knows how much she had in her purse, probably a lot. Get security! Protect your customers! read more

The worst management and unorganized restaurant depo. It is a mess. You need to fire the entire management. This place is a mess in every way, no one attends to the customers need, shelves are empty and never restocked parking lot is always a disaster. Employees don't care to help especially the employees that work in the cooler. Lazy management read more

After I waited 15 minutes in the cashier area...All of sudden, Cashier Bonny kicked the registered front of me and Supervisor Carmen picking up the money from the floor. What a bonding??? When I told them how rude you guys are & unacceptable behavior. They both gave me their name to complain to manager. When I went to complain to Asst Manager Josh...He's arguing to me that I was not being patience!!! Wow!!! This is call Customer Service of the year!!! I just wonder what store manager will say to me... read more

This review is only for Anaheim location. I have a great experience with HB. To make it short these are the negative points for Anaheim. While most of the employees are nice there are a few including the meat department manager who only is willing to help female costumers. The shelf's are always lacking storing the items in the freezer. Always , out if stock. Opposite in HB, everything is well stock. I go all the time to HB location. read more

Been here a couple times now and it is fantastic! The place is so big and they have literally everything you could possibly need or want. I was able to get everything I need and if they were out of something, it's nice to see the tags that say it's out instead of me having to find someone and go ask if there are any more. Check out is quick and I was on my way. Will be back! read more

Worst location of them all. Parking is smaller than most, large trucks and vans parkstupid. Customer service counter is blocked off by the large carts people haul in and don't move out of the way. Asked for help on the floor and not a soul to be found but In the back isle talking. Tried to inquire about something at CS kiosk and someone woke up on the wrong side of the bed today. Smh. It sure wasn't me. Jeeze read more

The store knows they have a problem with car break-ins, because there are warning signs all over the parking lot and yet I did not see one security guard patrolling the parking lot! As a result, we were the victim of a smash and grab while shopping here! The scumbag broke the rear window and stole all of our electronic devices! Management took NO responsibility for the theft. In fact they caught the whole thing on videotape, and they would not let us view the videotape "without a subpoena". Makes me wonder if it's an "inside job". People who want to stop theft are more pro active than just putting up warning signs. Just make sure you bring a security guard with you if you want to go in and shop just to be safe... read more

Restaurant Depot - Restaurant Supplies Near Me - Anaheim, California

I am quite surprised on how lowly rated this place is. It is not a fancy, nor well lit, nor easily navigate place. But I am able to find everything that I need with good customer service. Maybe it's a first timer luck here. Came here for some puff pastry and seafood, and just a bit of everything, containers plastic knife etc. It has everything that a simple restaurant needs. And in price comparison, honestly it's about the same as Costco. So between Costco and here, I would probably visit Costco more often. However, they have better selection on live seafood, like clams, mussels, and even live Maine lobster. And also a bigger selection in meats and just ingredients for cooking. After all this is specialized / cater to restaurant needs. So to be fair, I also compare it to ingardia which they both carry very similar items on canned goods and basic produce. But I found the price in restaurant depot a bit better. Maybe that's factor in from the delivery that ingardia offered. So it's still a pretty good place to shop at for home cook or for restaurants supplies. What surprises me was the customer service was actually very good. I have many staff asking if I needed help when I browse through all the isles. And when I asked them for specific things, they quickly Wally talky out to get me my answer and even move out the item for me. I had to visit twice today because i bought the wrong size container. They refunded me without any issue. ( A credit place on account and applied for check out after, so not sure if I didn't need to buy anything that would be an issue or not). So unlike alot of the reviews I read. It was definitely enough and friendly staff with attentive customer service. The only thing is if you need to buy alcohol here, you must have your abc license with you, which is a bit of a pain when the wine prices aren't particularly very "wholesale", but more of a convenient stop for getting cooking wine. read more

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This depot is getting worse and worse by the day.now we have break ins on cars busted windows now there are sloweeeer than before...cmon get it togheter... read more

Great service! Carlos & Luis in the meat department is always helpful! We come here for our restaurant and the whole place always go above and beyond to help! We love this place read more

Thank you for not making it a big deal for not having a mask on. 5 star service today. Wat better place for equipment, and food for food service locations than the place across the street, chefs toys the high priced a holes every day. Stay golden RD read more

I went restaurant depot yesterday and spent $1009.24 for my business. But cashier charged me $10009.24. Yes. They made mistake. But since now, all they say was they waited for corporate office answer. I got corporate office number but no one answer, and I finally got corporate office manager number and contacted him. Right after he pick up phone and said he has to go meeting and I asked him how long will take and he said " I don't know it is not my meeting" even I tried to explain my situation. This is stealing. And I don't expect them from customer service. But they have to know this is serious matter at least. read more

Whoever was working on Isle 2 on April 1st, 2024 at 1PM needs a serious attitude check, as well as the supervisor that was called over. After receiving our beer & wine license we hadn't purchased alcohol yet from restaurant depot before, but after it having expired (and us having renewed it recently) + an update on our menu selection had us wondering how well bottled beer would sell. At this time I had no idea that we would need to register an alcohol sale pin number on the online account, and upon asking for a pin (which I didn't know even existed at the time) the lady at the register proceeded to yell and be extremely cranky about me not knowing the pin. Even after the supervisor came over, no one even asked if I knew I needed a pin or how I would get one, and not once did she stop yelling or shooting nasty glares towards me. It wasn't until I went to the front desk to inquire about it myself that the lady working it explained the process very coherently and nicely. People like her should be the ones supervising and not whoever was on shift during this time. I usually have a great experience when the other male supervisor is working, and he's always answered my questions without any issues, today was the first time I came when he wasn't working and it was just absolutely terrible. I understand that while working in customer service everyone has their bad days, but to berate a customer for a policy that wasn't even explained properly and refusing to look for a way help said customer understand how to be prepared for next time is an attitude of unprofessionalism that really doesn't paint a good image for this location. read more

The service here is great! They have so much selection to choose from. I was able to come inside due to Covid and they allow public to shop here but you need a business in order to shop normally. Prices are amazing and everything is in bulk. Better than Costco even but it's gear toward business so in my case, I buy to share with my family. Fresh seafood and meat! I can't complain. read more

Restaurant Depot - Restaurant Supplies Near Me - Anaheim, California

Filthy managers and food management. Food is not rotated properly rotated or managed and the Assistant Manager is filthy. The overnight crew messes with product......don't go there! read more

Ficking terrible place ever!!!!!!!!!!!!! They don't even know how to line up people. More than 3 people cut the line in front of me and they closed the register in front of me after 20min wating! Worst place in the world!!!! read more

I go there often to buy supplies and food for our restaurant. It's a great place to get what you need. The manger Ricky is the best! He goes above and beyond his job to help you. Thank you Ricky for all your help! read more

The best in the business. They carry everything our restaurant needs. The open early, and the close late. There staff is extremely accommodating. 5 stars read more

This people is unbelievable... Rude cashiers, managers don't Care that we are busy people and let mega long lines with only few cashiers available... please be more respectful about your customers!!! read more

Restaurant Depot - This is only a line from half way down the road.. but it goes all the way around!!! - Restaurant Supplies Near Me - Anaheim, California

First time coming to RD for my new job and I just want to give a huge thanks to LAY he helped me so much getting everything I needed! Thank you for going above and beyond Lay I really appreciate you! Was able to get everything quickly. Great staff read more

Very unprofessional staffs. I bought 18 items and 2 item of them were price different between shelve price and cashier price. Also they let the behind people go to cashier earlier than me. read more

This Restaurant Depot Anaheim location is the absolute worst in customer service. The employees always seem mad and are absolutely so rude! The prices are good but customer service is obviously not a part of their practice. Restaurant Depot Long Beach is waaaay better and the employees are always so helpful and nice. read more

The employee over the phone was rude and lazy when requesting to check to see if membership was still valid. In general- you're on your own when you go in. Asking anyone questions you've troubled them. read more

Porque encuentras todo lo k nesecitas y buenos precios y El servicio para cobrarte es muy rapido

Unfortunately, most of the things not marked-no signs or no price tags, and there was never anyone around to ask. VERY frustrating! You won't find a lot of brand names here, so the home cook is kind of flying blind. They do have a big selection of meats, fresh fish, cheeses, deli meats, & produce by the case. They have a very good selection of breads & rolls - the best I've seen at any warehouse club. We got a huge loaf of marble rye that was so good. Torta and hamburger rolls looked great too. Check out area is cramped & system is very outdated. It will take you a while to get out of here. read more

Restaurant Depot - Where restaurants shop - Restaurant Supplies Near Me - Anaheim, California

They really need to change the management here. There is no respect for their clients time or business. I understand the lower number of staffing, but if the line is wrapped around the back of the store, have the manager (Jim) or the assistant managers hop on and help out. They were notified by phone call about the line so they were aware. read more

Restaurant Depot - This isn't even from the lens of the line. It still wrapped along the back wall. - Restaurant Supplies Near Me - Anaheim, California

You need to have a membership card in irder to buy here, big or small ammount. It works, fresh produce and frozen to, fresh fish and seafood, a lot of meats lamb, beef, pork, veal, poultry, cleaning stuff. Plastic containers, pots. U name it... They have it. Is clise to my kitchen read more

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They opened to the public during the covid-19 pandemic. I was able to get some much needed supplies. They also provided gloves to all patrons and were very diligent about wiping down all carts. I was very impressed with the staff. The price of Atlantic Salmon was also amazing. I'm not sure how much longer they will be open to public but I would go back again! read more

Just buy salad dryer from restaurant depot long bleach and want to re turn here !!! They said no have to return from the one you get. WTF ... they have many location for what???? read more

Always have the product I need at a better price then I get from my vendors! The staff is super efficient and helpful. When they aren't slammed everyone is really friendly, when they are slammed it's all about efficiency and they do a great job. Can't recommend this place enough to all restaurant owners/managers. read more

The staff is very warm and the service is very good! When I needed something, they went into the freezer to help me check. Confirm it several times! Thank you read more

I and my friend had amazingly bad experience from Anaheim branch. We are holding valid California Alcohol license. However, when check out I could see 'out of state' message all the time. Some of guys figures out this situation before but not today. The lady who looked like assistant manager, she tried to check up my account and confirmed it's valid license. However, she did not know how to figure out. I asked her to try to fix this issue, but she just denied then contact to Manager. Manager is not also professional guy. He asked me that I can't purchase beer with valid abc license due to corporate problem. Even, he did not explain this situation then ignored me. How could you guys do that? He looks like racist who has really bad attitude. Employee : 0/5 Product : 3/5 Atmosphere: 1/5 read more

Lady at the front could care less about her job. I was trying to return an item and she was texting the entire time. Later when I checked out there was no credit on my account. So I came back to her and asked if it had returned and she said "idk yeah" and kept texting on her phone. Also there's only 2 people working the register with over 40 people waiting to checkout. You guys clearly make over 100k a day, you should be able to pay better wages to get workers that actually care about "RD" read more

Here's a reason why this location has horrible reviews. The manager at this store was an ass. I tried returning an item I bought at a different location. I'm told they don't carry it here, thus I cannot return at this location. I understand if that their policy. But the manager came over and says in a loud voice " I'd love to return it for you but I can't" he says this several times and I asked him to stop saying tht because it sounds patronizing. Then he continues to say it 3more times. I just walked out. If any corporate people read this it was 5/10/19 at 9am. Whoever was the manager at tht time. If I could I would stop shopping here but it of convenience, I handcuffed. I'm so turned off by restaurant depot. read more

Staff here is rude and doesn't provide good customer service. Treat customers like trash. I guess they don't want to here. Especially the lady who is the manager I guess read more