I appreciate having a reliable company for repairs. My experience is that calls are answered by an…read moreactual person and that the service visit is able to be tracked ahead of time and they have always been on time. Although the first part for our washing machine didn't do what it was supposed to, Ben came out and it was changed out for another part at no charge. It works like new.

NIGHTMARE - Avoid Cesars Appliance at All Costs…read more If I could give zero stars, I would. My experience with Cesars Appliance has been an absolute nightmare, filled with incompetence, miscommunication, and complete disregard for customer service. I reached out to Cesars Appliance, assuming they could handle a basic warranty repair for a washer pump on my Speed Queen TC5 (brand new). Instead, what followed was weeks of frustration caused by their unprofessionalism and outright negligence. Timeline of Their Utter Failure: * 1/6: Washer pump failed. Called Cesars to schedule a service visit. * 1/8: Vitaly came out, confirmed it was the washer pump, and told me it would take 3-5 days to get the part. No problem, right? * 1/9: Fred (a clueless call center rep) tells me my warranty has been voided because Cesars submitted a claim stating I had tampered with the unit--which was completely false. I had to escalate to the owner, John, who was almost impossible to reach because they use a call center filled with people who don't understand warranty policies. Weeks of Radio Silence & Lies: For two weeks, I heard nothing. I repeatedly called Cesars, only to get the runaround. John admitted he had no idea what was going on. Meanwhile, my brand-new washer sat broken. I finally contacted Speed Queen directly and found out that Cesars basically tattle-tailed on me, submitting a claim that voided my warranty. I had to beg Speed Queen to escalate the decision and get my warranty reinstated, delaying the process even further. * 1/30: Vitaly finally returned with the parts-- weeks later. Final Thoughts: Cesars Appliance is an unprofessional, disorganized mess that doesn't care about customers. They voided my warranty based on false claims, caused unnecessary delays, and forced me to do their job by fighting to get my warranty approved. Their call center is useless, Fred is incompetent, and the owner, John, is impossible to reach. If you value your sanity, avoid Cesars Appliance at all costs. They have no idea what they're doing, and dealing with them is a massive waste of time.

Kitchen remodel and loved the great service and money saving values we bought all of our appliances…read morehere. Very happy with the product choices. Sharon G

Went to their location on 1947 S. Dyer, in Santa Ana. Eli was helpful and gave us a great deal on…read morea Bosch washer/dryer set. We appreciated the pricing and would purchase from them again. Although they do not do delivery, they have names of several companies that do, and Eli was kind enough to contact them on our behalf, and got us pricing over the phone. Thank you Eli!

Many thanks to Jerry! Made our kitchen complete with a purchase of a Sub Zero Pro. Went the extra…read moremile and ordered extra accessories to make the wife very happy. You know the saying... He had the deliver set, everything was professional and on time & perfectly orchestrated. Did I mentioned he saved us over 60%!! These Subs can be pricey and he went above and beyond the savings! Many Thanks again! Wish more business operators can be like Jerry.

I wanted to finally take a moment to write a review for Tru Blu Solutions Appliance Outlet and the…read moreowner Jerry. I did a full kitchen remodel and was in search of higher end appliances and found Jerry. What an AMAZING place Jerry has going! I was able to get a SUB ZERO fridge, ULINE under counter beverage chiller, Wolf single over, Wolf Microwave, and a Zephyr Hood and save probably over 40 to 50% in the process. Jerry not only was able to save me money on the appliances but recommend a certified installation that did a wonderful job as well. My experience was fantastic and Jerry is a very stand up guy. Been about a year now and appliance are working FANTASTIC. Even been back to buy water filters and air filters for the Sub Zero. Thanks Jerry for doing such a great job for your clients and especially this one!

Was no help over the phone and very rude to speak to…read more Called for a potential plumber on a kitchen sink but the lady over the phone told me in a very rude way that they only work on garbage disposals? Totally out of left field, and you'd think they can refer plumbers? Guess they don't

We love Pioneer! We called them out for the 3rd time this week, and they were amazing yet again!…read more The previous two times were dishwasher issues. The first time they fixed it, the second time they were totally honest with us and let us know it would be cheaper to replace, so we did. I love a company that will tell the truth! This time it was for our garage fridge, which was making a crazy loud noise. Alex came out (same day) and said it was the fan that needed replacing. He needed to order it and would come back the next day. He showed up right on time and replaced the fan in about 5 minutes. This is our go to place when we need appliance repair, we will definitely call them again if something should happen in the future.

Update 9/20/26: After purchase, we actually had trouble with the dryer and was unsuccessful in…read moreresolving the matter through the warranty company to which we were referred, as the defect was a dent causing the drum to rub against the side wall of the dryer, which was considered cosmetic by the warranty company and excluded from coverage. However, after contacting the store a few times, the store itself (Tyler) ultimately replaced our dryer to resolve the issue. This is exemplary of excellent service. The store took accountability for the problem and took measures to resolve it in a fashion that was acceptable. While it would have been great not to have had the headaches from the machine and the long process to get the problems resolved in the first place, it was very appreciated that ultimately the store did do right by the customer, which inspires even greater confidence in purchasing their appliances in the future! Original review: Great place to get your appliances! We have purchased a stove and dryer from this store. It sells scratch and dent appliances which do not affect the function of the appliance, at great prices! Friendly and helpful staff, speaks English and Mandarin. Highly recommend!

Unbeatable price and fantastic service! The store clerk Luna was very friendly, helpful while not…read morebeing pushy. They have a decent selection of home appliances. Most of their items are open box with very minimal cosmetic damages. Most, if not all, of their items are 50%+ off of original retail price. Everything is tested and functioned perfectly once installed! 100% recommend coming here if you don't mind the tiny cosmetic dings. Also, they have another location in Fountain Valley that has more selections. They're able to arrange delivery from both locations for one all inclusive $65.

It is such a beautiful showroom! if you are undecided about SubZero/Wolf anyone here will show you…read morethe value. I had the pleasure of working with Emily and she is absolutely so knowledgeable and funny! such a great experience

I'm Bruce Colucci of Le Gourmet Kitchen, and I've spent more than 35 years designing and building…read moreluxury kitchens and baths throughout Southern California. Over the course of my career, Sub-Zero, Wolf, and now Cove have been among the most reliable brands I've had the pleasure of working with. Their products are exceptional, beautifully designed, and consistently perform at the level my clients expect. In fact, they remain my preferred appliance brands for the projects I design. The South Coast showroom beautifully showcases the products in just about every application you could imagine, making it an excellent resource for both homeowners and design professionals. The team is knowledgeable, professional, and genuinely wonderful to work with, and they have always taken great care of my clients. If you're in the market for quality, performance, beautiful design, and long-term reliability in your appliances, the South Coast showroom is absolutely worth a visit.

This review is for Matthew, Andrea and Adam. at Pacific Sales Best Buy. I had encountered an issue…read morewith my fridge that I purchased from PS of Mission Viejo and Andrea was so helpful trying to find me a replacement, we spoke numerous times over the phone. When we got to the store that night, Andrea introduced us to Matt Evangelista. He took his time, explained the options and the features of the new fridge which we upgraded to and we even decided to buy a new dryer on the spot because of his knowledge. My situation was not easy as the first fridge I purchased from Pacific Sales in MV had a hole in it. Matt and Andrea worked tirelessly trying to find me a replacement. We were so impressed with their knowledge and customer service skills I have to post this review. It was so refreshing to see great customer service skills from Matt and Andrea after my debacle from the Mission Viejo store. They discussed options, features, and went over the warranty options. I will continue to use Matt for all my future appliance needs and their manager needs to know what a great job they do. He truly understands what customer service means and Pacific Sales is lucky to have him on their team. Highly recommend any of them .. Matt, Andrea and Adam.

This location is always a miss, today I went in with my husband looking for ear buds and we asked…read morean associate for help and he said he would send someone over. He was just chatting with another associate, maybe he was busy so I just shrugged it off. We waited and nobody came. A couple minutes later and he's helping someone else. We ended up waiting a little longer and nobody came. We ended up leaving without purchasing anything. This isn't the first time this has happened, so disappointing...

Amazing service!! I requested a quote for my dryer not working on Yelp and they responded right…read moreaway, they waived my service fee afterwards. They were able to come the same day to check what was wrong. And the next morning they had the part to replace and my dryer was working within 24hrs! Thank you to their team and their technicians, ALEX did a wonderful job!!

We can't say enough good things about Ivan. He is honest, fast, friendly, communicative. We hired…read morehim to replace our Kenmore Elite washer door lock assembly. He was being upfront about the material & labor cost which includes all the details, 90 day service warranty, and the price came out to be very comparable to other quotes we received ($280). He texted us when he headed our way and quickly got to work upon his arrival. Within 15 minutes, he was done and everything turned out great. We would definitely hire him again in the future for any appliance repair.

We purchased a bosch refrigerator 7 years ago for $2,600.00. Recently we started having issues with…read morefood freezing in the friut and vegetable drawers. We contacted the store where we purchased the refrigerator and they diagnosed that we needed a part that was discontinued by bosch. Therefore the refrigerator couldn't be repaired. We were told to contact bosch directly for a discount on a new refrigerator. We were offered a decent discount from bosch, BUT they would only deliver to our driveway, would not install or remove our broken refrigerator. Therefore the discount was no longer a discount since we would have to pay someone to install and remove the broken reftigerator which most stores include when you purchase an appliance. Also the model we had was discontinued and there were only 2 refrigerators we could choose that would fit our space. The discount could only be applied to a new bosch refrigerator. Not a great deal!!! A refrigerator should last more than 7 years. Very disappointed with their resolution. case# 3050644296/4106245018

My experience with Bosch customer service has been extremely frustrating…read more I reported an issue with my dishwasher and have provided photos of the error code and the problem through the app, yet the process has been repeatedly delayed instead of resolved. After multiple contacts, I was informed that another technician visit would be required, even though the issue has already been documented. As a customer, I expected a timely repair, replacement, or refund. Instead, I have experienced repeated delays, inconsistent communication, and no satisfactory resolution. I purchased Bosch expecting premium quality and customer support, but this experience has not met those expectations. I hope Bosch addresses this matter promptly and improves its customer service so other customers do not have the same experience.

I recently had the pleasure of working with Appliance Pros of CA to repair my built-in…read morerefrigerator, and I couldn't be more satisfied with the experience. From start to finish, the service was exceptional. The technician arrived on time, which is always a good start. He was friendly, professional, and clearly very knowledgeable. After diagnosing the problem quickly, he explained everything to me in simple terms, so I understood exactly what needed to be done.The repair was done efficiently and with great care. My refrigerator is now working perfectly, and it feels like new! I also appreciated the follow-up to ensure everything was working well after the repair. The pricing was transparent and fair--no hidden fees or unexpected costs. It's rare to find a company that combines expertise, customer service, and reasonable pricing so well. I highly recommend Appliance Pros of CA for any appliance repair needs, especially if you're dealing with a complex appliance like a built-in refrigerator. They truly live up to their name as the pros!

Communicating with them through yelp was very easy. I scheduled a time frame for the following day…read moreand they made it on time. Shak the technician was perfect to work with. Had everything he needed, communicated the problem / solution. He tested the dryer before he left and it sounded great. Thanks for the help.