A special thanks to Alison in the customer service department for her excellent customer service in helping to implement a refund expediently and efficiently, and truly caring about the customer's needs. Her "above & beyond" customer service was inspiring and rare. Also, in talking to customer service on the phone today regarding a few issues, Hannah was quick to take care of our requests with a friendly professionalism and efficiency. Thank you. Their excellent customer service was something that was very much appreciated. Loretta Hymel read more

I went to the store as instructed by online customer service support to get the refund. When I walked inside, I found an employee and asked him if I could speak with a manager. He asked, "Is something wrong? Can I help you?" I showed him the message from customer support, and he told me, "One second." He was actually very nice, so I waited. After a little while, another employee came and asked me if I needed help. I told him, "Thank you, I'm waiting for someone." A little later, another lady came and asked me if I needed something. I told her, "Thank you, I'm waiting for someone." Then the first guy came back and told me, "Sorry, they're a little busy right now." He noticed the lady who had asked me if I needed help and told me, "She can help you." I went over to her, but she was on the phone. She asked me, "You need something?" I told her yes, and she said, "I asked you if you needed something." I told her, "How would I know you were coming to help me? I was waiting for someone, like the guy told me." She then asked how she could help me. I told her, "That's fine. I'll wait for you to finish your phone call." Long story short, I explained that I had a product that I had already dropped off, and that I received a message from customer support saying that I could get a refund. She checked the receipt and said, "That's it?" I told her, "Yes. It's not about the amount. I could have told her that my eyeglasses are worth more than her monthly salary." And if your response is, "That's it?" then why didn't your amazing employee refund it the first time? She never asked what happened, never asked about the previous experience, and never acknowledged the terrible customer service I had experienced. The manager simply said, "That's it," and then told another employee to give me the money. What an amazing zero-star experience and a manager with absolutely zero knowledge of customer service. The online customer support was actually excellent, but based on my experience, the Westminster store seems to have placed every employee who knows nothing about customer service in the same location. I honestly question how some of them were qualified to work there in the first place. Anyway, I got my refund. And over my dead body will I ever go back to that dumpster of a store again. read more

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I had a very disappointing experience with Home Depot's cargo van rental service. I reserved a cargo van the day before and even paid the required deposit using my American Express card. The next day, I arrived at my scheduled pickup time expecting everything to be ready. When I got to customer service, the representative couldn't find my reservation. After checking my email, I discovered that Home Depot had sent me an email just one hour before my scheduled pickup informing me that my reservation was no longer available. What's the point of making a reservation and taking a deposit if the vehicle isn't guaranteed? A one-hour notice is completely unacceptable, especially when customers may have already arranged movers, helpers, or other plans around the rental. This caused unnecessary stress, wasted my time, and disrupted my entire day. Home Depot needs to do a much better job managing its rental reservations and notifying customers with adequate notice when there is a problem. I won't be relying on their rental service again. read more

I really enjoy this Home Depot. It is clean and some of the staff really are there to help you and find what you're looking for.

I really love my local Home Depot. Sure, you'll run into a mix of great and not‑so‑great customer service, but this store always comes through. They have everything I need, and it's become my go‑to spot for any project. read more

Hi thanks for contacting us! We specialize in laminate flooring installations and would love to help with your project. Since you're looking to get it done as soon as possible, we can schedule a free estimate at your convenience. Feel free to call or text me at 9498067039 or 7142349484 let me know a good time to reach you . We look forward to working with you! read more

Clean, well organized store with friendly workers who were more than happy to help my fiancé and me find exactly what we needed. The aisles are easy to navigate, and assistance is always available without feeling overwhelming. They also always have fresh, affordable flowers, which I love picking up while I'm there Self check out is super convenient and makes the whole trip quick and easy. Overall, a reliable and pleasant shopping experience every time. read more

I don't find myself over this way as much while also on a HD run, but when I do I'm always reminded how much I like this location. It's not as busy as Cypress or GG, and although the layout is different than I'm used to I'm able to find things easily. They usually also have a wide selection of items to choose from. The place is clean, the price is right, and the workers are friendly. read more

The Home Depot - Hardware Stores Near Me - Westminster, California

I came into Home Depot on 7/25/26. I was looking into some huskys bags and Jess was very informative and helpful. Jess had patience with my phone sale, did a great job and made sure making me feel heard seen. She has a very strong personality and she made my day better. I will come back to this store location just because of her. read more

We had a delivery of a freezer. Driver put large box on porch, refused to help me open box, laughed at me then gave me the finger!as he drives away!!! What the hell is happening in our society???? I'm a senior. Handicapped. And I get the finger asking just to help opening box? Disgusting service. Good bye HD... hello Lowe's. read more

I forgot about this place but was preferred by other place HD staff. This place is less people but still have plenty of stuffs: they got what I was looking for Halloween decors . Workers here are nice and friendly. They answered any questions you have and helped you til it's done. Prices are right for value and plenty of wide selections of items to choose from. Really like this place a lot plus parking is big and less bumpy road. read more

The Home Depot - Outside - Hardware Stores Near Me - Westminster, California

I typically frequent the Home Depot in Huntington Beach or Stanton. My usual experience is that there aren't many employees around when you're looking for something or have a question. They're often filled with young workers that don't know much about anything. This past weekend we went to the Westminster location and I was absolutely shocked! We were walking around the aisles with a shopping list. And every corner we turned, there was an employee smiling and greeting us! Asking if we needed help. Telling us to have a nice day. I have never walked into any store and experienced that! We thought wow, everyone is having a great day today! I thought I needed to write a review about this place! lol it might have to be our go to location! read more

SARA In flooring department 23 is excellent in service. We have special order and it takes her so much times to answer all my questions. She is so patient happy serve me until problems is solved. Also SOSO, even she was busy with other customers, but she tried her best to stop and answer my questions. Always love shopping at Home Depot read more

This location is the closest one to my house, but the curbside pickup is a pathetic joke. The past 4 times I've tried using it, I end up having to go inside anyway. Never again read more

Aug 17 I purchased many items for a home gutter. My purchase did not register my military discount. I came back in and Jess at the business desk assisted me. It was tedious but Jess got it done. Thank you Jess for your great attitude and willingness to help! read more

Absolutely do not order anything online and have it delivered! Ordered a tool chest online shipped from this store. $80 delivery fee. They dropped it off without my knowledge and when I arrived home there was a huge dent in the front of it. I called the store told them the situation and kindly asked to replace it and or refund my delivery and give me a discount option. The manager told me I would have to bring it in first. I told him I had it delivered 5 miles because I couldn't get it home myself. They then told me to rent one of their trucks to bring it in to them and then they would refund. I asked him if he thought that was logical, in which he stated no, but store policy and hung up. Oh, not to mention you could tell it was sitting outside for days and was absolutely filthy. Not a product I would sell from my business. Awesome customer service if you ask me. Disappointing to say the least. read more

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Hello, I would like to shout out to Ms. Amber, Ms. Ashlie, Ms. Hanna and Mr. Devon from customer service dept. assisting me to deal with the ordeal of a challenging contractor. These wonderful people made my life easier and I was able to correct the issue. Thank you so much for all you do read more

I am a single mom and I recently bought a new GE Dryer from Home Depot. Unfortunately I had been gone and unable to test the dryer due to end of school year events and sports. I was not the one who received the dryer either. My neighbor did to help me. My first opportunity to test the Dryer (8days later) was a fail, as it doesn't not work. I called Home Depot and they are refusing to (replace) the dryer because it's outside of their 48 hour window. When the employee called me back she was rude and matter of fact. She stated that she told me about their 48 rule. I reminded her that I remembered that it was in regard to dents. She said I was wrong. Home Depot has NOT been helpful at all. I will never buy an appliance from them again. Please be careful purchasing from them, especially since the products they deliver are lemons. read more

The Home Depot - A brand new purchased GE Dryer from Home-depot that doesn't work - Hardware Stores Near Me - Westminster, California

Even though my appliance purchase was a total nightmare I was really impressed with Home Depot. I purchased a washer and dryer here on 6/28. After four botched attempts, one visit from GE, and me finally hiring another company they were installed on 7/8. The employee in the appliance department was very friendly and helpful. Delivery days were available pretty fast. My actual delivery and install was a nightmare but that was due to Temco, the delivery company Home Depot, Best Buy, Lowes, and Costco use. Home Depot had my back every step of the way. 1-800-455-3869, a number I called so many times. This is their appliance customer service. Every single time I called there was zero hold time. An extremely friendly employee picked up instantly. After my first call every single conversation was notated thoroughly so when I called again they had the story right in front of them. I didn't have to repeat it over and over from scratch like every other company out there. I was also impressed by the fact Home Depot empowers their employees to take action. There was no "let me transfer you to another department" or "let me ask my manager". They had the ability to make snap decisions and make things happen. They would be the mediator between me and Temco. They'd manage reschedules, they'd call supervisors, they'd bridge people up, and they gave great advice. They even listened to my frustrations about Temco and agreed to send GE out to figure out why my purchase wasn't working properly. All of this documented for the next customer service rep who answered. What really blew my mind is when I gave up on Temco and paid money for a installation company to finish the job. It was a lot of money. I called the 800 number getting all pumped up, was ready to fight. Was going to threaten small claims court, was going to argue and yell. Instead I had a super friendly employee who read the history of my nightmare experience and without any arguments they offered to refund my install fees 100% plus some extra for my trouble. I was completely blown away and instead of hanging up angry I hung up with a smile on my face. Now I have an awesome working washer and dryer. The shame is if you buy an appliance you're stuck with Temco. I highly recommend you have a back-up install company. Due to Home Depot's amazing customer service I would probably buy another large appliance from them but I would just have it delivered and hire my own install company to skip Temco. The frustration is from the moment they deliver you only have 48 hours to report it so make sure you schedule your installation company accordingly to be within that timeline. read more

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Eric in the lumber department was very kind and helpful with cutting my wood. He cut out 18 pieces for me and did an amazing job! Each measurement was perfect! Eric deserves a raise! read more

I came to Allie in Customer Service with a wooden trellis I bought in Gardens and couldn't get the thing into my car unfortunately. I asked if they could help me cut the thing and unfortunately it was too thin/the wrong wood for a saw so she got them to bring her a hand saw and personally cut the thing for me so I could get it home thank you Allie!! read more

I need to give a huge shout out to AMBER, who helped me with an order. She was so helpful, extremely kind and she went way out her way to help me. It felt like "old fashioned" customer service. I would highly recommend the WESTMINISTER Home Depot because they have in their line-up someone as amazing as AMBER. These days, it's nearly impossible to find personal customer service but this girl is the real deal. I appreciate her so much and she deserves to be recognized. Thank you AMBER! read more

An employee was so helpful in helping me find a specific lightbulb. She was so patient and figured out the correct one I needed. I should've gotten her name. And shout out to Victor at self checkout! He was so incredibly sweet and friendly. I had a wonderful chat with him. read more

We've been coming here for the past 3 years for our christmas trees and have never had any issues. Today we went in for one but came across a problem. The supervisor Chris helped us out today - he went above and beyond and we really appreciate it. Ty! read more

I went into the Home Depot and had an unfortunate interaction with an employee in the garden section; this employee knew I was going to the manager in the front and when I got to Colin at the front register; he wanted an explanation why I wanted to see a manager, shrugged his shoulders, and told me it wasn't happening. I am a woman I am 50 years old ; there was no reason for this attitude ! I was treated like this because I'm an older woman ; this was unfair and highly discriminatory like practices. I will be contacting your corporate office about this !! What you say to customers and how you treat them does matter ! I have a credit card and I may cancel that as well ! To all the women out there go to Lowe's !! The one in Huntington Beach is great !! read more

Had to go to to Home Depot's to get a simple paint sample. The one in Stanton said they were out of semi gloss samples so I come to this one for them to not even be able to make it and have to color match their color chip off the freaking wall of color chips . And I told the guy it ain't gonna match and sure enough It is FN blue, not teal/aqua. So that was a waste, eight dollars and driving to two different stores I am so tired of Home Depot and all their subpar products. read more

I've left a review before and I'm doing it again. Collin brought out my order quick and was so friendly and needed a quick thank you! I always get good service at this location but he was outstanding read more

Just want to thank David Gorman for helping set up an appointment to have my old furnace and ductwork replaced. He was super helpful. Didn't realize how old the ducting was , no more asbestos. Such a difference. The job was done quickly. All the technicians were very professional. Thanks again David. read more

You can't call the store it says let me get you somebody that can help and the phone hangs up every time

Staffs are very helpful. I explained what I needed coming in; I walked out buying two supporting rods for less than $100 Dollars - beyond my imagination. read more

This Home Depot and I go way back. I used to pick up parts to be used when I was a hardware technician. I really love how the aisles here are always so clean with numerous workers that can immediately tell me which aisle I need to be in! read more

I want to vote seven start for David and his cơ-worker , They happily assisted me found out some items to fixing my tubes. Even though I didn't know how to explain what I needed with the second language. Thank you so much Home Depot in Westminster give us the excellent customer service. read more

This Home Depot is located in the plaza next to Ross and kfc... next to per adoption place. So expect parking to be pack on the weekends. This review is based on the key locksmith service. So I came in to get a duplicate house key and wanted to have customization. After paying a reasonable fee for it, the key did not work. I didn't open it the package completely. So it is still in tact. I went back to the same location and to talk to customer service and explain the situation. Customer service was kind enough to understand the situation and ask to remake another key. Turns out the customization does not work on house keys so I got a regular key instead. After making the customization and telling them I don't have the receipt but the first duplication is still in tact on it's original packaging, I was refunded the difference since I pay in cash. Overall, it depends on whose behind the counter and handling you. If you are being treated horribly and don't value you as customer, that person should be fire....manager or not. If I would have to pay the second duplicate, I would have given them a 1 star. read more

Cj was super helpful in getting me the correct Hardware I need for my truck. Knowledgeable on his department and was quick on helping other people also while helping me out. This is the type of staff Home Depot needs to help improve and have the correct staff helping the business. Give this kid a promotion and raise. I'll be back to get more stuff and hopefully Cj can help me again read more

A great shout out to Allison C. and Diane L. in the Flooring department at the Home Depot in Westminster, CA. They helped select the "Luxury Vinyl Plank Flooring" for my living room. Also wanted to include Isidro from "Crew 2" flooring installers. They completed the job timely and professionally. Home Depot has been a great partner with me. Through the years (since 2012) HD has installed a new tile roof, a new kitchen, 2nd bathroom and now the living room floors. Next up "Master Bathroom" in 2026/2027. Thank you everyone. read more

One star for their delivery service. I ordered online, paid $89 flat fee for curbside delivery dropoff . There was a delivery window of 6am-8pm window! On delivery date I sat around waiting for them, checked the app for tracking information and it said awaiting truckload mid day, and then an hour later the tracking said "delivery was attempted but sorry we missed you"! Yet no one came, after two phone calls and being put on hold they confirmed that no one came to my house, and their third party delivery service didn't have my order in their system! I have scheduled my contractors to use the supply the next day so I scrambled to arrange for a neighbor to come pick up the supplies and my delivery service fee was waived. THEIR DELIVERY SERVICE IS NOT RECOMMENDED IT'S VERY UNRELIABLE! read more

The Home Depot - One minute it said awaiting truckload and the next moment it said delivery attempted which wasn't true at all! - Hardware Stores Near Me - Westminster, California

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Shehla was amazing and a great help. She went out of her way to help me. Great experience!!

I came in the other night after weeks of you tubing which drill set I wanted settled on Milwaukee but iam a hands on guy and due to theft the ones they had on display for testing just recently got stolen I found a guy there named Chris I asked him can I please I just want to hold it you know I want to know how it feels in my hand if it's a handle's too big or too small because got big hands And he was a little reluctant cuz he didn't know what I was wanting to do gave my tattoos of once over for good measure then he went over there open up a box and pulled out m12 put the battery in it and let me feel it honestly I was just there just to like do that get some final information but because of how this guy came through for me I said screw it I'm going to buy it it's only if you want bucks then I'll marketplace at least I know that I have a warranty with this unlike the marketplace where you don't know if they're used or what not or were they been thank you Chris for treating me with respect and going the extra mile and the twix thank you!!!!! read more

This review is based on Self Check Out only. I use SCO whenever and wherever I can for a few reasons, one being because I don't need to interact with anyone and I prefer doing things myself. At Home Depot, they must think ringing up customers for them is good customer service but it's not. At least read the room and help the customer who looks like they need or want help. My recent purchase of 2 items turned into a 30 minute wait because the guy took my merchandise and range it up for me. After paying and checking my receipt I realized there was a third item added to my cart that I did not have or want. So now I have to go to the returns line to get a refund. If I rang up my own stuff, ai would have noticed that a previous customer scanned an item and walked away as that's how a lot of customers do price checks at Home Depot. read more

Went in for some flooring/grout questions. I had the pleasure of having Joey help me. He was awesome! I could tell right away he loves his job and what he did. He spent the time to give me advice on my project in Big Bear, and left me feeling valued when I thought it would be a routine trip to HD. He deserves a raise! Thank you:) read more