I'm amazed this store has such a high rating.
The online hours said the store is open, but when I arrived at 12:15, the doors were locked. There are no hours posted in the window. The lights were on, so I called the store number, but there was no answer. After only 10 minutes, a girl unlocks the door. Mind you, the "open" sign remains turned off. I walk in and ask her if she wants me to turn on the open sign, she says, "it doesn't work." Okay.
I enter with the intent of using the coupon to pick up a free gallon of paint (that was given as a link to a page that I enter a code into). When I tell the employee this, she says, "I don't know if I can take that coupon." I asked if she could scan it, at which she looks at it and says, "the coupon says 2019, I can't use it if it's expired." 2 for 2 on trying not to help me... I look at the coupon and tell her that I just printed it a few days ago and that 2019 isn't the date, it's the copyright for the S-W's logo. I ask if she can check the generated number that's written on the coupon (a number that is unique to me). She responds, "I don't think I can. I'm sorry. I can't do anything until I know if it's expired or not."
At this point, I'm looking through my phone to find the link, to the email, to the website, to the coupon on Sherwin-Williams' page. She takes a phone call on the work line and says, "Sherwin-Williams, this is Leslie." This is the first I hear her name. She gets off the call and asks if I have an account with them, and I said that it's likely I do if I had to enter information to get the coupon activated. I give her my phone number and she looks it up. "It's not in our system, I can't help you if you don't have an account."
Yes, I'm upset, but I'm finding the humor in the moment and I say, "you've said 'can't' to me 4 times now." She responds with, "well, it is what it is."
Yes, now I just want to walk out and leave this rating, but I need my paint. I log into my new home portal, I find a few different paints they used for the interior. I narrow it down based on description. I say, here, it's this one. She looks it up, and says, "We don't have that here. You'll have to try another store."
Leslie, if you're reading this... I made it clear when I told you how many times you said 'can't'; I wanted you to help, not hinder. Why did you make me ask... "can you check and see if another store has it in stock?"
Well, here I am, in the parking lot of another store, waiting to pick up my paint, because I'm so annoyed that I don't want to take it out on this store. They aren't Leslie. They probably like their job. They probably understand the importance of human interaction and customer service. They probably have an 'open sign' that is working, like them, like Leslie wasn't. read more
