I just wanted my key duplicated and the guy said my car has a chip in my key in which is does not, it is just a basic 2015 Hyundai Elantra. He said he would not cut the key even though I was willing to pay what ever amount to have it cut. Just his demeanor, just seems like he did not want to help me at all. Different impression than when I last came in, everyone was nice and helpful. Never coming back. Found this info: An engine immobilizer is an electronic security device that prevents a vehicle from starting unless the correct key or fob is used. 5. How can I tell if my Hyundai vehicle has an engine immobilizer? If your Hyundai vehicle has a push-button start or was produced after November 2021, it has an engine immobilizer. read more

Ganahl Lumber selling low quality wood, will never come back to this lumber store again. read more

Ganahl Lumber - Bad quality of the wood, will never come back. - Hardware Stores Near Me - Buena Park, California

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It was a little different... but like in a good way. I was just honest with everyone and said "hey it's my first time here how do I..." Clean, awesome store. Employees were easy to find, helpful and knowledgeable. read more

Very good store to get the material you need, very helpful staff. Very efficient assistance and fast delivery with reasonable delivery pricing. read more

Came in the other day, loved it - I use to come here int he early 90s with my grandpa when it was BP lumber, they use to give out popcorn! lol - lovey place, but doing some remodeling, they had what I needed. Eveyrone here was helpful. read more

Misty Burns in Doors & Windows exceeded our expectations in every way. With her years of experience and product knowledge she was able to offer options from multiple vendors and guide us toward the right one for our needs and our budget. During her on-site visit she even considered our decorating style to recommend a product that would complement our home. Her established relationships with manufacturers allowed her to go directly to the source when needed. She was even able to find out what the manufacturer had in the pipeline so we would know whether our preferred color choice would be offered soon. We couldn't recommend her more highly. read more

Went in to get help with a small modification to my needlework floor stand and received excellent assistance from Ben and Basil! Very grateful and very happy! read more

I been going at all ganahl locations for 15 plus years and always had a great customer service but yesterday I went to ganahl buena park and Daniela Serratos help me not mention before I got to the counter she ask for my company name that was in my shirt and I said yes, immediately she said in front all customers your account is closed due to unpaid bills, everyone there turn and look at me it was inverrasing for a moment, that's not how you treat a customer read more

None of the lumber here is labeled or priced. And unless you're the wood whisperer, you're not going to know what you're looking at. It's damn near guaranteed they're going to take advantage of that ignorance, and you're going to get price gouged. Not only that, all of the lumber has just been left to the elements, with a lot of it severely damaged, be they warped, cracked, broken or a combination of all three. read more

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Great store and especially the paint dept and General Finishes. Custom tinted colors. read more

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Pleasant experience... organized, clean and a variety of options than the Home Depot. Staff was pleasant and very helpful to this lost girl. Only down fall is here, you can purchase by inches... it's either 16' or 8' for the baseboards, crown and casings. But still cheaper than Home Depot. read more

Great place, great lumber and great service. I would rather pay a bit more for my materials then pay less for for lesser product hence HD THANK YOU GL read more

There worse place to buy from it's bullshit I ordered a bean to be delivered the next day the other day they didn't deliver they said they couldn't verify the address we are in 2020 and they can't verify the address it's a business they couldn't verify on maps I can't believe it I talked to the manger Stephanie off Course she is gonna cover the fuck up with nonsense excuses policy and shit really this place is fucked up read more

The ladies at the counter have so much attitude for absolutely no reason, it's ludicrous.

If you want excellent customer service and helpful staff this is the store to come to. I only bought 5 pieces of door molding they even wrapped it for me. The other stores give me the look of death when I ask them for help. I'lol go out of my way to comes here. read more

Went to the other hardware spots in the area and none could help me with a simple rip cut... Ganahl customer service is off the hook! I didn't have to search the store for someone to ask a question too... This store was clean, organized and service was quick!! read more

Prices weren't labeled. Had to search for an associate. No one was at any of the counters. No one approached me to ask if I needed help. I left and went to the Ball location and it was a much better experience. Helpful and prices were listed. read more

This place is a joke. No one wants to help. Then when you get some one to help you find out the price is way to much. I asked why they are so much more then Home Depot or Lowe's. The rep stated, we give better quality. Um it's the same product. I called and talked to the manager as I left I asked why there prices are so much more. He stated that he had not good answer. Here his there slogan... Ganahl we give you same quality as other products for a higher price. Wow no wonder why they have a small parking lot and no one is in the store. If you looking for a place you don't have to worry about social distancing then place is the place for you. But you have to pay the price for it.. read more

The only place in the area that had the crown moulding I needed in stock ready to go. Got there 10 minutes before closing and they still took care of me and got me in and out quick! read more

My mom had an amazing experience. Carlos Luna helped her and her handyman with a project. He was very kind and informative and helped them find everything they needed with a smile on his face the whole time. Will be going back. read more

Worst Ganahl I've ever been to by far. We went to get some wood cut by the mill. Paid $250 for the wood, and they got the cuts wrong. It took us two hours of waiting for them to get us our wood only for it to be wrong. After realizing it was cut incorrectly, they absolutely dragged their heels about fixing it. $250 and literal hours of my time wasted. Won't be back. read more

You know that feeling you get everytime you rush into a store, right before closing?? you know.... that every employee is giving you that, "i want to go home death stare..." Well, it is actually the complete opposite-I never once felt rushed or as though I was a nuisance.... Thank you Jimmy for taking the time to help me out, you and the rest of your staff were amazing!! I greatly appreciate all your help..... But a couple of tips before I end this..... Tip #1: It would have been nice to see some type of price signage. I understand that prices may vary depending on the type, size, and LINEAR footage (lol.... o-m-g), however even an approximation of $x.xx- $x.xx- just so the poor associate isn't running back to the counter everytime you want to compare prices. Tip #2: it might be a little more efficient to categorize the hardwoods by size as well.... Tip #3: Jimmy should get a raise, lol..... read more

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How do you justify insanely high prices that are over 5x's higher than home Depot?? I guess they have gotten so comfortable with screwing the community they feel no need to rectify pisspoor customer service. I asked for help to find parts for fabricating a repair, I was ignored for nearly 30 minutes and then after I found what I could use (no thanks to their customer service) I find out that these parts I found are nearly a quarter each that HD sells for 5¢ each. The manager came up and apologized for the poor service, and that was it. So I won't be wasting my time going where one gets filet mignon prices but worse than home Depot treatment read more

Andy in Doors and Windows is exceptionally professional and highly knowledgeable. He carefully explained product details to meet my door replacement needs. Joe also was very helpful by setting aside door hardware on the weekend during Andy's off-hours. Thanks to the Ganahl Lumber team! You will not find a better source for construction and designer supplies, service and advice. read more

Great customer service with all the people i've dealt with. Kevin at will call was super helpful. 5 stars

If you are a homeowner in Orange County go ask for Andy in the Windows and Doors department at Ganahl Lumber in Buena Park. He is very knowledgeable, friendly, and will offer you the best quality and price. read more

We are building a home from the ground up and chose Ganahl Lumber to assist us because we required lumber in sizes that Home Depot doesn't carry. The employees in the lumber department were super competent, friendly, and they get 5 stars. However we made the mistake of ordering windows and a door from Thomas in the windows and doors department. From the minute we were introduced to him, he left a bad taste in our mouths. He barely made eye contact and had zero personality. Yet, we still placed our order totally over $3000.00 Fast forward to our window order was past due...we call, leave voice messages, emails, all unanswered. Therefore we called and spoke to another representative who said the windows were there. Wow, great customer service and appreciated the heads up (insert sarcasm here). When Thomas decided to grace us with his returned email, he informed us that one of the windows was damaged. It was a basically take it or leave it situation or wait another 14 business days for a new one. The icing on the rotten cake was when we set up a delivery while we were in the store on a Tuesday to have the order delivered that coming Thursday and he gave us a window between 12-2 PM. After waiting the two hour time frame on Thursday with no delivery, we called Thomas who unapologetically said, "I don't have it on my schedule." I attempted to refresh his memory from two days ago and he couldn't be bothered to find a care in the world and offered up, "Your order can be delivered between 12-2 on Saturday." Gee thanks, can we wait another two hours after you already wasted our time? Then I asked to speak to his manager and unfortunately his superior was as lacking in his customer service skills sharing a common belief that the customer is always wrong. After expressing my dissatisfaction with dealing with Thomas of the "Walking Dead," the manager quickly dismissed it off as it being "my side of the story" and it was merely "miscommunication." Only after I posted my Yelp review did we ever hear any version of Ganahl accepting responsibility. If at any point Thomas would have had a pulse and had an ounce of concern, we would have accepted it as an honest mistake. Every single encounter with Thomas has been nothing short of frustrating. We will be ordering the remainder of our doors and materials from Home Depot because Ganahl does not have the level of customer service to match their higher prices. read more

To be 100% honest Honestly the best store for diy and service Almost everyone know how to fix or complete any of the jobs I've gone in asking for assistance read more

Everyone here is so nice! Came to see if they could cut out a card box for me for my wedding and they helped me find the right tools. Even offered to draw what I wanted cut on the box. Great customer service! read more

2 stars for checkout, woman was on her phone, took out ear buds , I seem to startle her, guess this is the new disengaged generation, seemed like I was bothering her, but she loved it when another girl came over to dance to the loud country music on the PA. Customer service is lacking at the front end. read more

If you're looking for better quality materials, albeit lumber, trim, plumbing, tools, etc., this is your place. We've been customers of Ganahls for decades. Nice to have this location close to home. They have excellent service, and here's proof. While they don't carry everything, they have a knowledgeable staff that can direct you to where you need to go. We were having significantly poor appliance purchase with Sears (they promised delivery on Saturday, only to change it to Tuesday AFTER we purchased the cooktop). Anyhow, my husband asked if they sold cooktops, no, but they advised we go to Pacific Sales Appliances, owned by Best Buy. Because of this suggestion, we not only saved $300 in comparison to what we paid for at Sears, but we were able to walk out with a cooktop immediately!!!! We called and cancelled our Sears order! Thank you Ganahl for your time and money saving tip! Now that's service! read more

I usually don't go here unless Home Depot or Lowes doesn't have what I'm looking for. When I walked into the store, I noticed that it was very clean. I also noticed that none of the employees greet you as you enter or offer their assistance on each aisle like how Home Depot does. It's great that they have every lumber in stock, but I still give it a three star because the lumber is usually bent, probably caused by being in the sun, and their service is not that great. read more

Ganahl Lumber - Hardware Stores Near Me - Buena Park, California

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I came here for 2 bags of sand. This is not the place you want to go for a yard item like this.

I'm currently still doing my Eagle Scout project in till the end of June 22nd, I needed some plywood for a handball court and 2x4s a bench, I came into the store and I asked to speak to the manager about seeing if I could get a discount or gift card for the lumber that I would need to purchase, Mr. Wayne the manager at that store was able to help me out to contact their main office in order to be authorized to get a 100$ gift card for my Eagle Scout project, which means every bit of money I can save it is something else I can spend the money on for my project. Thank you read more

This place is awesome. First I was greeted when I entered and I needed to buy wood and have it cut to size and rounded for a home project. They did everything for me, got the wood and put the order in and I was able to pick up my special ordered wood the very next morning. Loved that. When I went to lowes they told me I could get one cut per wood and they only did straight cuts... I'm glad I went to ganahl instead of being talked into a tool I didn't know how to use to get the cut I wanted. Perfect the first time! TY read more

I come to this particular store often. I'm sometimes greeted at the door. But most of the time the great service from the paint sales department Nyla Olvera is a exceptional service sales rep. and always makes things easy for my painters & my business. I would probably say that's the only reason why I rated it 5 stars. Other than that, the store has a lot of items. read more

After a terrible experience with Vista Paint in Cerritos, Mike at Ganahl Lumber saved the day!! 1.Decent hours of operation. They are open later than Vista Paint. 2. Fantastic customer service. Mike in the paint department was friendly, honest, funny, and efficient. This man knows his paint. :) 3. Average prices & worth every penny for Benny Moore Reminded me of an old school or small town family hardware store. read more

On Saturday, July 20 2019 I was wrapping up my to-do list and stopped by Ganahl Lumber in Buena Park for a couple gallons of Benjamin Moore paint. Long story short...they close at 4:00 pm, it was 3:20pm and the store had just closed EARLY!!! I was in a jam since I had scheduled a job for Sunday am and the customer is a stickler for BM. I called ACE Hardware in Fullerton and thankfully they carry BM, within an hour problem solved. Never again will I plan on getting materials at Ganahl. The $50 they saved by closing early would have been more than covered by the $137 I spent at ACE. Bad business practice on their part!! read more

Came in the other day to purchase a few hundred dollars worth of items. Within minutes a lady comes up to us to ask if we need help. We tell her no, we are ok, but thanks. A few moments later the dude that was clearly in charge of the store of the floors comes up to me to ask if I need help. Once again we tell them no, as I know my way around the store. When I am checking out, I get asked for my ID. At this point it was damn clear they were thinking I was going to steal all along. I ended up walking out with at least $300 worth of Milwaukee tools, but I will never shop here again. Made me way too uncomfortable. read more

Good spot to get tools. They carry a good line of dewalt and Milwaukee tools. Not the cheapest spot around but more of a quality spot. Everyone seems to be pleasant and helpful. read more

Ganahl Lumber - This is good paint - Hardware Stores Near Me - Buena Park, California