My husband and I are currently remodeling our bathroom, so we stopped by Floor and Decor to pick…read moreout tiles for our shower. We originally went to the Downey location, but they didn't have everything we needed. Since we were already heading to Fullerton for lunch, we decided to check out this location instead. As soon as we walked in, we were greeted by America, and she made the entire experience so much easier. She helped us calculate our measurements and figure out exactly how many boxes of each tile we needed. On top of that, she took the time to help us choose the right grout and rebar color to match everything. I really appreciated how attentive and helpful she was throughout the process. I have never experienced that level of customer service at Floor and Decor before. She truly made a difference in our visit.

Me and my husband had a great interaction with the lady who helped us with our tiles. However, when…read moremy contractor went to get the tile and grout that we ordered, they gave them the wrong grout color. I was so upset. My contractor's people already laid down the grout and Floor and Decor wouldn't pay for the labor to redo the grout. Instead they gave us a seal with the correct color to try to make it right. However when my contractor's people put it down, it just didn't have the same effect as grout. Because we couldn't afford the labor for them to redo the grout, we just have to live with the discoloration of the grout. On top of that, the tile that we chose had odd pieces to them that looked stained. You really don't know what things would look like until you purchase it. And of course I wasn't home to supervise their work, because I had a job to go to pay for all the work that didn't turn out the way I expected. Needless to say, I suggest you go to Lowe's or Home Depot for tiles because they actually are a little bit more affordable. Floor and Decor as actually expensive.

It was such a pleasure to deal with this company. I really love the toilet and was unhappy when…read moreits automated programming stopped working. One call and Rui in customer service solved the problem with patience and humor. Thank you.

Absolute terrible company…read more One star. Two weeks for a shower door and still waiting. Ordered a frameless sliding shower door on September 21. Two weeks later it's still sitting at "partially shipped" with a delivery estimate of October 5. No explanation of what partially shipped means, no tracking on the missing pieces, nothing. I've called 562-229-0088 repeatedly. Nobody picks up. Ever. This is for a hotel. That bathroom is out of service until the door goes in, which means a room I can't sell. Every day it sits in limbo costs me money. For comparison -- I ordered a shower door from a different manufacturer on Wayfair earlier this year and it showed up in three days. Three. Not fourteen and counting. This company is beyond terrible.

Whenever we visit this store, my parents would recall times past. How the business used to be…read morecalled Grossman's when they started coming by for supplies, then Contractor's Warehouse with its old school orange and black logo, and finally for a period of time referred to as HD Supply. Well now it's the CW again, and from the looks of it not much has changed. Still the same long walks down the hallways in relative quiet, unless you are rolling the panel truck like I was. Friendly customer service through the phone when I asked about availability/quantity of corrugated roofing panels. Then at the store the staff would help find the appropriate wood screws. Whereas in the past I remembered older folks staffing the store, now it's mostly younger guys and gals though knowledgeable all the same. Can't put my finger on it, but it does feels different from a Home Depot but in a good way.

The customer service at this store has been very disappointing. While the prices may be lower, the…read morelevel of service is unacceptable. Very few employees speak Spanish, which makes communication difficult for many customers. It is important to have staff who can assist customers in both English and Spanish. In addition, getting help from an employee takes an extremely long time. During my visit, I asked a cashier to hold an item for me while I continued shopping and planned to purchase it. Later, I discovered that the item had been sold to someone else. I found this very frustrating and unprofessional. What was even more disappointing was that the manager did not seem concerned about resolving the situation or addressing my complaint. I do not enjoy shopping here because of the poor customer service. Many of my construction employees and coworkers have shared similar experiences and have told me they avoid this store because of the service. Management and ownership should understand that customer service is just as important as pricing. If customers do not feel valued and respected, they will choose to spend their money elsewhere.

I recently purchased a vanity from Bath Vanity Experts for my complete bathroom renovation. I had a…read morenumber of exchanges both, prior to, and after the purchase with Bryan. Bryan provided outstanding customer service and readily supplied all information about the product, tips and methods for installation ,as well as, instructions pertaining to unpacking. The item shipped from California to Virginia and was packaged so well that there was zero damage. I was very impressed with the process and product. If attention to detail is what you're looking for and top-tier customer service, Bath Vanity Experts is highly recommended.

Needed a matching sill for counter and had a great experience. They were able to match the counter…read moreand measurements were perfect. Product was received quickly and price was good.

Great direct sales! No upsale! Direct and had what we wanted! Recommendations for install was…read moreterrific!

Here's a shoutout to Joshua Wilson, the plumbing manager! He quickly researched our past…read morepurchases and found a drink faucet that matches our kitchen perfectly. A great experience.

I'm a busy stay at home mom so I sent my mom to Kohler to help me get a quote for a few new toilets…read moreand she came back to me with great options and Corey G's business card. While I did not meet him personally, he was wonderful to work with via email and phone. Just a fantastic communicator from start to finish and even great customer service beyond the sale. His responsiveness and knowledge made our toilet purchase stress-free. He even helped us navigate an unexpected issue we had during our install and was so quick to offer a solution and even follow-up. It's rare to find someone who stays this attentive and helpful these days. So just wanted to give Corey a 10/10 recommendation and huge shout out for his professionalism, honesty, and genuine care throughout the entire experience. Ask for Corey for your next Kohler purchase!!!!

What a life-saver! I did not want to hire a designer for this remodel, because it's "my" bathroom,…read moreand I wanted to be sure that I could keep my old bathtub, and I didn't want to spend the usual amount of a bath remodel. My husband was a bit skeptical that I could accomplish a great look and function without help. Well, I got just the help I needed at the Kohler Store. Tina gave me expert advice and suggestions, made the order for me, and had everything delivered to my house in just a few days. I love my new shower, and all the accessories - even the grab rails which I deeply resent needing, but are in fact more useful than I anticipated. At 75, I still like to take baths, and with the rails I can extend that joy for several more years. By the way, my husband loves the look too, but he has his own room...

I gave my cabinets order to Hernon. He did the design and the 3D view of the whole job, I noticed…read morehe is very knowledgeable and courteous man offering a great solution for every concern we had. During the cabinets installation, I had an issue, he came through right away . It was a pleasure Working with him. Moham

I love their prices and selections, Hernan is a very knowledgeable sales rep and an asset to KDK…read moresupply.

Their selection is fantastic, and the staff is very knowledgeable, but busy. They are definitely…read moreworth a visit but do yourself a favor and do not rely on their website for store hours. It's wrong. THEY'RE CLOSED ON SATURDAY (as of Oct, 2021). Website is wrong, phone answering machine message is 5 mos old. There were others in the parking lot expecting them to be open also. Not sure why they aren't able to put correct hours on either their website or phone message.

So I was driving to this home improvement, Store, and the one thing that caught my eye was the…read morefront of the Store, how is it? This company makes a lot of money within the community, but they can't pay a Gardner to clean up the garbage Jungle in The Front. This is the problem. Businesses come in, and absolutely do nothing for our community. I'm sure the owners House that doesn't look like this. And I'm sure he doesn't live around the community. I don't do Business with businesses like this, and you shouldn't either Until they at least they clean up this jungle/front yard. Come on. Do better. Note. This surrounding businesses around this Business are the Same. They absolutely don't Care. Trash all over. Just looks disgusting. These businesses should take pride in our community, and they can't clean up their mess. They shouldn't be doing Business. I will come back and see if they did anything to fix this and will update you guys.