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    RSSA Home Improvement

    3.4 (124 reviews)
    Open 10:00 am - 4:00 pm

    RSSA Home Improvement Photos

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    RSSA fabricator left a hole in our newly rototilled and seeded lawn breaking the brick path and damaging the driveway.
    Spencer H.

    I am assisting with a build for an ADU for a terminally ill young woman who is also deaf and mute, and fighting daily for her life and whose days are numbered. We wanted it to be her dream house that she had saved for so she could have caretakers around the clock. I was using RSSA and was excited to find out they covered so many needs of ours.... until it happened. Dropped tens of thousands of dollars from toilets to laundry appliances to kitchen appliances, cabinets, vanities etc... and then the orders one at a time became problematic. Oven Range hood missing the main glass piece, then they lied and said it wasn't. They wanted to charge 20% to exchange it. Then they made another shipment missing one of the two $2,000 toilet. Then it was one thing after the other. Sadly I should have stopped but it was too late as I was counting on it all. They pushed us to purchase a sink with them and the final push was it comes with a grill and a strainer and so for the extra $400 and convenience we agreed and those 2 items were missing. Ali's response? First he blamed it on the GC, who is on video tape 24/7, then he said "Oh they are not important and people dont use them anyway". Yet that is why I bought from them over Home Depot. Then... Our $6,000 countertop to be installed over our $8,000 cabinets by the installer in the video attached. He is in the white truck. Notice how he drove on our brand new 3 week old seeding that was just leveled and rototilled and had new sprinklers, and notice the yellow tape he broke driving over. Note that the countertop is for the BACK HOUSE, why would he be driving on the front lawn? All the space in the street? Why? When I reported this to Ali, the son of the owner, I expected to hear "dont worry we will fix that!" instead he argued: "that wasn't our guy and then when I told him we have the license number, he goes on to say he is not on our lawn". At that point i put this on another person for him to fix it with us. He never did. I posted a yelp review and the video and he begged us to take it down to give him time. I took it down even offered to buy more cabinets to offset his damages, but instead he keeps sending a sales person who is playing games with our time and nothing. Twice he went, wasted our time, we had to pay management to drive three hours and then didn't fix anything. Broken promises! The cabinets were incorrectly sized (designed by his rep) and his nasty sister Ranna screamed at me saying that they are experts on design and there is no way anything is wrong. Ali goes back and forth between being that really nice next-door guy that doesnt want to do anyone wrong to a complete maniac denying or lying through his teeth. As I told him I just want it fixed. The owner moved in December its now June and they are yet to correct their cabinets. there are no tops four doors that were made an inch too big thanks to their bad calculations and faulty designs, the countertops have scratches from installation and they installed one inch too much on one side. completely their fault. They want me to compromise and they refuse to do anything to fix it. How could they do this to a person who worked her whole life and is now spending it on medical and caretakers. They took her money and screwed her over. Just unbelievable. Do not do business until they fix this. We will be filing a lawsuit and continuing to share this https://youtu.be/C550D0pcdDY?si=UNhZDE83nNJ0jdhL

    Another shower
    Cat W.

    BEWARE OF THIS COMPANY!! Slowest company in the world!! Worst customer service EVER! I ordered fixtures back in August '19 for 4 bathrooms in my home we completely remodeled. After 2 months they were finally in. When I went to pick them up, they were all polished nickel .... not what I ordered!! I ordered different finishes for each bathroom. They said they would fix it. That was in October '19. Today is June '20 and I STILL DO NOT HAVE THE FIXTURES. They had from October to April to make them the correct finishes and they just kept giving me the run around. I unfortunately have already paid for them. Next they started blaming Covid-19 on the delay and now they are not returning phone calls or emails. We have worked with the owner's daughter and also a lady named Theresa. I don't like complaining to businesses, I know delays happen. But this is ridiculous. We have 6 people in our house and 1 working shower. I have finally reached the end of my patience. This is just the first step I am taking.

    This is after RSSA's help.

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    4 months ago

    Beautiful Vanities and fixtures. Hannah was so helpful! Also had a ton of beautiful lighting! A cut above.

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    2 years ago

    Didn't buy anything this time. But they are good. Knowledgeable, and great selection on the floor. A real treat to see.

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    7 years ago

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    3 years ago

    Great selection of high-end fixtures and cabinets. Great place toget inspired. Helpful sales people.

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    Page 1 of 4

    Ask the Community - RSSA Home Improvement

    Review Highlights - RSSA Home Improvement

    What we got from RSSA, not only from Ranna but the entire staff, was a huge help in making our house a home.

    Mentioned in 20 reviews

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    McFadden-Dale Industrial Hardware - They have so many things

    McFadden-Dale Industrial Hardware

    4.4(62 reviews)
    5.7 mi
    $$

    WARNING!!! BE CAREFUL!!! We go to hardware stores to…read morepurchase items for the project we are working on and if we're lucky, they have it. If not then it's online shopping. In this place you'll find yourself with new ideas and projects popping up in your mind on every isle you walk down. It's like an AMAZON Hardware Store in real life right in front of your eyes and everything is right there on the shelf ready to buy with no waiting. If your arms fill up with new project solutions and you forgot what you actually came in for, you can ask anyone in the store if they have the item and they'll walk you right over to where the item is, because they have it, you just didn't see it. They have the things the other places do, plus the things the other places don't. It's like the hardware store from the 60's. A real one. I needed a few things at the Depot last night they didn't have and this place had them in stock just hanging there waiting for me, plus a few extra things that caught my eye as well. EDIT: They don't have refrigerators, washer or dryers like a department store. They don't have doors, widows or lumber like a lumber supply. They don't have carpet and flooring like a floor store. They have springs, tools, wheels, rope, wire, nuts & bolts small and larger then 1/2" like bulldozer size. They have piano hinges that you can weld onto a 1/4" steel lid. They have stuff like a HARDWARE STORE is supposed to.

    Super disappointed with McFadden Dale's failure to stand behind their tools. I've been a customer…read moreof their's for years but will no longer be buying tools from them. I purchased a Torx bit which I was told was "hardened". I was told it would not round off. The tool lasted about 2 seconds before rounding off. I took the tool back to MD with my receipt. I was told essentially they would not refund or return or replace the tool. MD's customer service is a poor example of standing behind a product. I ended up buying a bit from Harbor Freight which removed the bolt quickly. Not a good look for McFadden Dale.

    Photos
    McFadden-Dale Industrial Hardware
    McFadden-Dale Industrial Hardware
    McFadden-Dale Industrial Hardware

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    Woodward's Ace Hardware - In stock designer cabinet knobs and pulls from Emtek.

    Woodward's Ace Hardware

    4.3(232 reviews)
    8.2 mi
    $$

    I thought I wrote a review for here awhile back but here we go - instead of the usual start Im…read moregoing straight to 5 because we have been shopping here for quite some time..... Woodward's Ace on Tustin Ave has always been one of our go to hardware stores for a loooong time. They are well stocked, clean. organized, have fresh free popcorn, great knowledgeable staff, and a parrot even oh my! From tools, to fasteners, from lubricants to cleaners, this place has so much stuff squeezed into this place its amazing =)

    Best Ace Hardware in Orange County!…read more Store is spotless. Shelves are organized. Staff are friendly and knowledgeable. Thinking about getting something but it's locked up? Staff will appear and help you immediately. Ready to checkout and get in line? There is no line because there's 4 friendly cashiers waiting to help you. Feeling snacky? On Saturdays and Sundays, they make fresh popcorn and hand it out to customers. And if you accidentally knock a kernel of popcorn on the floor, a kind employee will sweep it up faster than you can pick it up. Customer service rivals Disneyland. Employees are easy to locate and ask questions to and items are easy to locate with how organized the shelves are. Found everything I needed in one trip. Prices were clearly visible and matched the item below it. Props to the manager of this store!

    Photos
    Woodward's Ace Hardware - In stock sliding patio door handles and rollers

    In stock sliding patio door handles and rollers

    Woodward's Ace Hardware - Is your car key broken? They helped me get a new car remote for WAY cheaper than at the dealership!!

    Is your car key broken? They helped me get a new car remote for WAY cheaper than at the dealership!!

    Woodward's Ace Hardware

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    Lowe's Home Improvement - Inside, selection of sawhorses in tools section

    Lowe's Home Improvement

    2.5(449 reviews)
    3.2 mi
    $$

    Great In-Store Service, Terrible Customer Support Hotline…read more I ordered two medicine cabinets from Lowe's because they were in stock (even though they were slightly more expensive than Home Depot). Shipping was supposed to take 5 days, but when the delivery came, I only received one cabinet--the second box was a random piece of luggage I didn't order. Calling customer service made things worse. Abigale was unhelpful, gave contradictory answers about a discount, and hung up on us after we asked to speak with a manager. When I called back, Tina (a manager) still couldn't resolve the issue. Also, be aware: debit card refunds can take 3-10 days, and they won't guarantee any discounts over the phone. On the positive side, the in-store experience completely turned things around. At my local Anaheim Lowe's, Kayah in returns was great and made me feel valued. She brought in the store manager, Edward, who handled everything professionally and gave me a discount for the inconvenience. Bottom line: Store employees like Kayah and Edward are excellent. The customer service hotline is extremely frustrating--skip the phone and go straight to the store.

    Very disappointed with my experience with Lowe's. The refrigerator provided to my apartment…read moremalfunctioned and stopped keeping food cold, which caused me to lose a significant amount of groceries and prepared meals. While they did replace the refrigerator, they refused to take any responsibility for the food loss caused by their defective appliance. I understand policies, but when a product failure directly impacts a customer, there should be some level of accountability or goodwill. Customer service felt dismissive, and no effort was made to help beyond the basic replacement. I expected better from a company like Lowe's.

    Photos
    Lowe's Home Improvement - Outside entrance to the Garden Center

    Outside entrance to the Garden Center

    Lowe's Home Improvement - New cabinet purchased at Lowe's Anaheim, November 2025

    New cabinet purchased at Lowe's Anaheim, November 2025

    Lowe's Home Improvement - Outside entry

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    Outside entry

    RSSA Home Improvement - appliances - Updated May 2026

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