My husband and I are currently remodeling our bathroom, so we stopped by Floor and Decor to pick…read moreout tiles for our shower. We originally went to the Downey location, but they didn't have everything we needed. Since we were already heading to Fullerton for lunch, we decided to check out this location instead. As soon as we walked in, we were greeted by America, and she made the entire experience so much easier. She helped us calculate our measurements and figure out exactly how many boxes of each tile we needed. On top of that, she took the time to help us choose the right grout and rebar color to match everything. I really appreciated how attentive and helpful she was throughout the process. I have never experienced that level of customer service at Floor and Decor before. She truly made a difference in our visit.

Me and my husband had a great interaction with the lady who helped us with our tiles. However, when…read moremy contractor went to get the tile and grout that we ordered, they gave them the wrong grout color. I was so upset. My contractor's people already laid down the grout and Floor and Decor wouldn't pay for the labor to redo the grout. Instead they gave us a seal with the correct color to try to make it right. However when my contractor's people put it down, it just didn't have the same effect as grout. Because we couldn't afford the labor for them to redo the grout, we just have to live with the discoloration of the grout. On top of that, the tile that we chose had odd pieces to them that looked stained. You really don't know what things would look like until you purchase it. And of course I wasn't home to supervise their work, because I had a job to go to pay for all the work that didn't turn out the way I expected. Needless to say, I suggest you go to Lowe's or Home Depot for tiles because they actually are a little bit more affordable. Floor and Decor as actually expensive.

Ida and Sara offered superb service in helping me to choose our beautiful bath tub! It was low…read morekey, personable, knowledgeable and a pleasure to work with. We were impressed, our choice of a bath tub was less expensive than the Big Box stores! It was a great experience. Our bathtub and accessories were ordered today and will be delivered tomorrow! HIGHLY RECOMMEND! !! Thank you, Karen Rowley

Ida assisted me with all the products I needed for my bathroom…read more She was extremely kind and helpful as well as knowledgeable about the products that were on display and if it wasn't on display she would show what is available on the catalog. I highly recommend this place for great things for the house Thank you very much for a job well done

Recently purchased a new kitchen faucet at Bondi. Great…read morecustomer service and quality fixtures, not available at the big box store. Had issues with size requirements, they replaced with no issues. We shopped around and BKB was the best.

All I can say is look no further. This place is amazing. They helped me with all my bathroom…read more/kitchen/ and flooring needs. My remodel was quite a challenge. And they went above and beyond and everything was great. They were professional and did everthing they said and more! Tom was our point person and he really is very knowledgeable in his area. So many people have told me horror stories about there process. I can say i have nothing bad to say and they even finished ahead of schedule. When looking to update or remodel they are worth a call.

The boys are legit Ivan z and Andy Chris v the boys are the…read morebest they need raises ASAP

Louise, Chris and Paul very professional and thorough in assisting us with our new vanity…read more thank you

The customer service was exceptional. Jeremy went over and beyond …read more I was adding more cabinets to my kitchen and looked everywhere for matching knobs . I must have visited over 10 different hardware stores . No one had them . Then I found Rok . They have the greatest selection of hardware and they had the exact same knobs I needed . I was very happy. This will be my store to go to for my future remodels .

They offered me great, competitive deals on cabinetry hardware for my kitchen and several bathrooms…read moreand provided fast, reliable service. Thank you!

We just finished our bathroom remodel for our ADU and absolutely love how it turned out! We got our…read moreshower wall and floor tile from Tile Depot and had another great experience. We've used Tile Depot for past home projects as well, and they've always been a place we can rely on. The customer service is always great, and the gentleman who helped us this time was very helpful and gave us lots of options to help bring our vision together. Their prices are also better than other places we've looked at. We're so happy with how everything turned out and will definitely continue coming back to Tile Depot for future projects!

Wanted to share an updated review for Tile Depot. We finished our 2 bathroom remodels, all using…read moretiles from Tile Depot... floors, shower walls, shower floor. Everything came out beautiful and we are very happy! 5/5 experience the whole way through.

Remodeling my home and I needed some vanities and countertops and this store was recommended to me…read moreby a friend, I visited their shop and loved their displays! Their prices were so good aswell compared to other spots, and they had some items that I did not find elsewhere so that was fantastic! Would definitely make this store my primary location for all home needs!

4 stars for their price (great price for LA area, unless you go OC), cabinet selections…read more 2 stars for their service: they might be too busy many of their sales will only talk to customer in the store and ignore phone calls and emails. The company has two locations one in El Monte, one in Chino. Same price. I went to both locations and the sales manager at chino location was very nice. I really wanted to buy from their location but my contractor didn't want to pick up at Chino (too far), so i had to buy from El Monte location.

Outstanding Customer Service at Pacific Sales…read more Today, my dryer stopped working, and although I knew we had purchased it at Pacific Sales, I wasn't sure how long ago. My husband usually took care of these things, but sadly, he passed away earlier this year. Feeling a little lost and unsure of what to do, I decided to call Pacific Sales to see if someone could help me. I had the pleasure of speaking with Dennis Vargas, who was incredibly kind, patient, and understanding. He took the time to look up our purchase history and was able to find our original purchase from 2019. His willingness to help made a stressful situation feel much more manageable. I eventually came into the store, where Larrell Dore assisted me. He took the time to explain everything thoroughly, answered my questions, and guided me through the process of choosing the right replacement. I truly appreciated his patience, knowledge, and kindness in helping me make the right purchase. During a time when I felt overwhelmed and unsure of what to do, both Dennis and Larrell made me feel comfortable and supported. Their compassion and professionalism meant more to me than they may realize. I want to sincerely thank Dennis Vargas and Larrell Dore for providing such exceptional customer service. They are wonderful representatives of Pacific Sales, and their kindness made a difficult day so much easier. I am truly grateful for the outstanding service I received and would highly recommend Pacific Sales because of employees like them.

The folks in-store at the point-of-sale are very helpful and the representative from LG (can't…read moreremember her name, unfortunately) was super! I purchased a washer/ dryer, and I had previously purchased 4 other appliances from them. The delivery and installation, though was a big disappointment. The guys were rude and lazy and obviously wanted to leave before they even started the project. When we unhooked the water from the old washer, there was a very slow drip from the hot water faucet. The installers then refused to do any work, including final assembly of the washer and dryer parts, and just left the stacked units in the middle of my garage saying I would get a refund. My contract shows a ~$50 "value" of installation, but that it is included for free. In this case, that only means there is nothing to refund and so after contacting Sean at the store, I found myself stuck assembling and installing them by myself with no compensation. These things are extremely heavy once stacked, and so moving them into place by myself was very difficult and, frankly, dangerous. It is unfortunate that bad field representation can ruin an otherwise very positive experience, but the people that actually come into my private home are really the most crucial in the process. Being insulted in my own home ruined an otherwise fine in-store experience, and so I will be more selective in the future with a retailer that sees the customer service process through to the end.

great, I love going there, netlike going to "tile row" I…read moreAnahiem. There (tile row) I never seem to get anyone to help. Pete at Ed Padlock seems to be very helpful and gives great advice

I have to give a shout out to Ed Pawlack tile, and specifically Peter who helped me when I came in…read moretrying to buy just a few replacement tiles for two showers in my home. I'm a past customer of Ed Pawlack tile, so he was able to look up my information to find out more details, but he also identified some tile from my photo of an older bathroom shower because of his extensive knowledge of tiles. He said they were discontinued and I should try to buy them online at eBay or other sites that sell discontinued tiles - which is what I did. He also gave me a couple pieces of an edging tile gratis that he had in stock that should work for our other bathroom. If you are looking for a very knowledgeable, no pressure and helpful salesman, Peter is your man! Thanks!

Had the pleasure with working with Carol today and she provided amazing service! She took the time…read moreto find the best appliances and deals for my dream kitchen. She was thoughtful and thorough by going line by line to ensure we weren't over charged. She made herself available by phone or email should I have any last minute changes and I appreciate how kind and patient she was.

I've been shopping at Howard's for appliances since the mid 90's. My girlfriend ordered a new…read morerefrigerator for my house because the old one is 30 plus years old. She shopped around all over the place both online and in store before finding the refrigerator that she wanted at the best price. Delivery and removing the old refrigerator are offered and appreciated by Howard's. They won't connect the water line for the water and ice maker, but i can do that myself. Great price, good value, and fine service. I'll continue to shop at Howard's in the future.