One of the Best Customer Service Experiences I've Had in Years Every once in a while, you meet someone who reminds you that genuine kindness and honesty still exist. That's exactly what happened to me at Pro Appliance in Buena Park. I was simply driving by when I noticed the store and decided to walk in. I had no expectations at all. Within minutes, I realized I had found something special. The store was spotless, organized, and full of quality appliances, but what truly made my visit unforgettable was Christina. From the very first moment, she welcomed me with a smile and treated me with so much kindness and respect that I honestly felt like I was visiting family instead of shopping in a store. She took the time to answer all of my questions, never rushed me, and made sure I found exactly what I needed. Thanks to her, I purchased a beautiful 10-cubic-foot refrigerator in excellent, like-new condition for only $150. I returned today to pick it up, and everything was exactly as promised. In today's world, it's becoming harder to find businesses that genuinely care about people instead of just making a sale. Christina reminded me that exceptional customer service, honesty, and integrity are still alive. That meant more to me than she probably realizes. This is a genuine review from my heart. No one asked me to write it. I simply believe that wonderful people and honest businesses deserve to be recognized and supported. Thank you, Christina, for your kindness, your professionalism, and for treating me like family. Experiences like this are never forgotten. I recommend Pro Appliance in Buena Park with complete confidence. If you're looking for quality appliances, fair prices, and customer service that comes from the heart, this is the place to go. I wish I could give more than five stars because they truly deserve it. read more

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I purchased a washer, dryer, and refrigerator from this business on February 10th. It is now September, and I am still dealing with a refrigerator that I have not been able to properly use for approximately seven months. The washer and dryer have worked perfectly, so I want to be fair and give credit where it's due. Unfortunately, the refrigerator has been a completely different experience. The refrigerator came with problems from the beginning. I have not been able to properly use the ice maker or water dispenser, and when the water dispenser is used, water leaks inside the refrigerator. From what I understand, it is a relatively small part that needs to be replaced to fix the issue. The ice maker was especially important to me because I had recently undergone knee surgery and genuinely needed the ice during my recovery. So this wasn't just a minor inconvenience for me. I also went out of my way to make this purchase work. I picked up the appliances myself specifically to avoid the $150 delivery fee. For the amount of money I paid for this refrigerator, I expected it to arrive in working condition. What has made this experience even worse is the customer service. I have reached out many times trying to get help, and I have been hung up on multiple times when calling. I've tried to be patient and reasonable, but it's incredibly frustrating when you're the customer who already paid and can't even get someone to properly communicate with you. Because I wasn't getting the help I needed, I eventually ordered the replacement part myself (150$) from Amazon just to try to speed up the process and get my refrigerator working. I shouldn't have had to do that, especially since I understood the refrigerator to be covered by a one-year in-store warranty and a three-year manufacturer warranty. Even after purchasing the part myself, I reached out to the owner directly and asked if they could simply install it for me. I have now been left on read. At this point, I don't even know what else I could have done as a customer. I didn't expect a used appliance as I was told the 3 were brand-new appliances. Things can break I understand. What I expected was basic customer service, communication, and for the warranty to mean something. Instead, I've spent the last seven months trying to get a refrigerator issue resolved, being hung up on, receiving little to no help, purchasing the replacement part myself, and then being left on read when I asked the owner for help installing it. Before purchasing here, I actually read the reviews and saw some of the negative experiences people had. I still decided to give this business a chance because I wanted to support a small business instead of going to a traditional appliance store. I genuinely wanted to support them and give them the benefit of the doubt. Unfortunately, I regret that decision. The washer and dryer work great, and I have no complaints about those. But unfortunately, that doesn't make up for how this refrigerator situation has been handled. Seven months is an unacceptable amount of time to be dealing with an issue that should have been addressed shortly after purchase. I paid good money for this refrigerator. I picked up the appliances myself to save them the $150 delivery fee. I repeatedly contacted them for help. When I couldn't get the help I needed, I bought the part myself. I even asked the owner to install the part and I'm still being ignored. I wanted to support a small business. Instead, I feel like once they had my money, I was no longer a priority. Extremely disappointing experience. I would strongly encourage anyone considering purchasing from here to read the reviews carefully and think twice about how they handle problems after the sale. I will be contacting the BBB about this business. read more

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I've been trying to reach you guys for several months now regarding a $1200 stove oven i bought from you guys. We started good and had me write a review when I bought it back then and noted that my purchase is under warranty as what the receipt says too but Ive been ghosted and have not gotten a reply on a faulty oven that was sold. The oven has been making squeaking sounds and has a faulty fan from the inside making the oven not suitable for use due to the sound it makes and feels like exploding. Ive deleted the last review I did on you guys and attached text of me trying to reach you, please reply Mike and staff you guys have my information and number. I just want my stove fixed. read more

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Amazing service mike was super helpful he got me an amazing deal on Bosch wall oven and microwave over the range brand new in a box read more

Pro Appliances - Appliances Near Me - La Palma, California

Came in looking for a fridge let me tell you great selection they have it all found the one I want they give me a great price delivered same day I highly recommend this spot very good customer service read more

this establishment is ridiculous, they sell used appliances. they make broken promises! won't fix what is broken ! do not buy from here !!!

I purchased a stove got delivered same day I love it Mike helped me and gave me a great deal

They tried selling me a washer that was already sold! They even said they would deliver it tomorrow! This guy didn't answer all day when I wanted to buy a washer, then he got snarky and rude. when we started texting I saw the reviews and decided against buying- thank god. Be careful and listen to the reviews they guys seem like scummy scammers. read more

Pro Appliances - Admitting to trying to sell me a washer that was already sold- even said it'd be delivered tomorrow - Appliances Near Me - La Palma, California

This store has no morals. Never would believe they put a non working washer inside a box and delivered to me. Same model in Pacific Sales is $508. They increased to $699. I think he made his Arabic friends to write a good reviews. Don't believe the BS reviews, they are all fake. As far as the sales associate, Christina is very rude, stole my money and called me disrespecting to their staff. She yelled at me and hung up on me. They never make any attempt to resolve the issue. Sounds like going to court is the next step. read more

Pro Appliances - Do you call this cheap price for a lemon? - Appliances Near Me - La Palma, California

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What a great experience with Pro Appliances! I brought my mom to check out fridges and we found a large selection at unbeatable prices. They're all brand new which could have some dents that anyone will overlook for the price cut you get compared to buying it from Home Depot or Lowe's. They also offer extended warranty that we hope to not use, but we got it anyway because it's priced fairly in case we need to use it. Mike helped us out and he was very knowledgeable and straightforward. He answered all of my mom's questions which made her feel confident about the purchase since she's super picky. read more

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My family and I purchased this Samsung front loader. We had a couple issues but Christina had them taken care of in a timely manner. We're enjoying our new washing machine! The price was right! Christina is an excellent sales manager and stands firm on her word. Thank you read more

Pro Appliances - Samsung Front Load washing machine - Appliances Near Me - La Palma, California

Good service, all are brand new too good brand too... come see all the appliances are nice, the owner she is nice person too...

From the moment we walked into the store Christina was so sweet and helpful...we found exactly what we needed... read more

Pro Appliances - Appliances Near Me - La Palma, California

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Don't bother buying from this place. We bought both washer and dryer and when it was delivered the dryer never worked. We have been more than patient and giving them a chance to fix it. As I review other reviews it seems these issues are common. We also had a technician come over once to "fix it" and "parts are needed". Now we are getting the runaround. I have a dryer that we paid $$ for and it doesnt work and we've had to go pay at the laundromat to dry. Unacceptable ! We don't want to escalate it and at this point we want our money back or a replacement dryer that works! I will post again to update everyone. I will be posting everywhere I can to inform people not to get scammed. I will also be ready to report to licensing, city, etc. this is not right and acceptable from a local business. read more

I'm very disappointed with my experience at this business. I purchased a Dyson vacuum here, and from the start it has not worked. They packaged it in a nice box with all the accessories that are dirty and used and told me everything works perfect and they lied. For the price, I expected a reliable product, but instead I got something that doesn't function as advertised. When I reached out about the issue, I did not receive any real help or resolution. Spending this much money on what should be a quality vacuum only to have it fail right away is frustrating, and I would not recommend buying from this store. They sell it for cheap because it's a scam and doesn't work. read more

This is an amazing store that offers a variety of household appliances of quality at excellent prices. The staff is courteous and professional. The delivery man has a strong knowledge of the products...this is my third purchase in this store and I highly recomend it.. read more

My husband and I went in on Sunday looking for a new washing machine, We just left Home Depot and were on our way to Lowes, when my husband said he read the reviews on Pro Appliances and the reviews were pretty good. We went in decided to buy a Samsung washer, the price was good. We wanted the washer to be delivered Monday, at 1st the office girl was not sure they could deliver that quick, since we were in need of a washing machine fast, my husband said he would just go to Lowes for a faster delivery. The office girl changed her mind and said they could deliver it on Monday- paper work done and we paid in cash. When we were outside getting ready to leave, the owner Mike came outside with us and we started talking, nice guy. He said he himself would be delivering the machine around 1pm Monday and would call when he was on his way. On Monday we have not heard from anyone by 2pm so my husband called Mike, it went to voicemail, he then called the office, the line just clicked and he was disconnected. Minutes later Mike called and apologized to my husband for not making it, he said he had a death in the family and had to go to the funeral. Mike said the machine would still be delivered today( Monday). Hours later, its now going on 6pm, my husband called Mike again and no answer, he calls the store and speaks to a woman, she explains the machine would be delivered Tuesday after 3pm- she explained Mikes uncle had passed away "yesterday" ? and had to go the the funeral today (Monday) my husband was not buying that and said the machine better be delivered Tuesday morning or he wanted his money back or he wanted the delivery fee back for the delivery now being on on Tuesday., she said she couldn't refund the delivery fee but they would be there Tuesday morning to deliver. Our machine was delivered at 11:20am. I am not a happy customer- the machine came dented and scuffed (see pictures) We are guessing the dents on top of the machine are from the store due to them stacking the machines on top of each other- the machine we bought had a dyer stacked on top of it in the store. The 1st picture of the large, long dent is pretty bad and I am sure the scuffs are from the moving process from the store onto their truck. I understand life happens, but for starters if you or your employees cannot make a scheduled delivery its good business to call your customers and let them know that the delivery is going to be late or rescheduled, not wait for the customer to call you, I don't believe that on Sunday Mike didn't know he had a funeral to attend on Monday, if we were informed of that ahead of time we would of understood. When we were outside with Mike, we told him we did read his reviews and because they were good is the reason we came into his store. He asked us to please give him a good review as well. Mike here is your review, its not good but its the truth. Again I am not happy that my brand new washing machine came with dents- I hope as a business owner you would make this right to make a customer happy. I would suggest giving us the delivery fee back. If you want to discuss this matter any further please call my husband Jeff, you have his number. Mike also told us the few one star reviews he has are from his competitors, well I am not a competitor and I am a unhappy customer. THIS IS MIKES RESPONSE TO MY GOOGLE REVIEW : Pro Appliances (Owner) 39 minutes ago I UNDERSTAND THE SITUATION BUT THINGS HAPPEN IN LIFE WE TRIED OUR BEST TO YOU GIVE YOU AN AMAZING SERVICE BUT AT THE END OF THE DAY YOU DIDN'T APPRECIATE WHAT WE DID, WHEN MIKE WENT OUTSIDE HE ASKED YOU NICLEY TO GIVE US A GOOD GOOGLE REVIEW, THIS IS A LIFE PEOPLE GO THROUGH A LOT THIS IS A FAMILY OWNED BUSINESS AND WE ONLY TR UPDATE: So Mike calls my husband after they read my review and tells my husband "he will never treat customers like he treated us" So what does that do me for Mike? That's great that others wont have the experience we had & hopefully wont get damaged product either, but you changing for others does nothing for me. I like how you take my remark about "life happens" and switch the words in your comment back to me and not to mention your whole comment is in CAPITAL LETTERS almost like your angry at me and yelling. Not once in your comment or your phone call to my husband did you mention the damage of the washing machine- did you look at the pictures? You have nothing to say about that? You did not try and give us amazing service- amazing service would be doing something about our damaged washing machine. I was really hoping you would make this right so I could actually go back and give you a better review, but instead you made it worse. What was I suppose to appreciate? Your day late delivery or my damaged washing machine? And you Do Not know what customer service is about or we wouldn't be dong this right now. I would bet Mike isn't the one that wrote the comment to my review, the way its type out sounds just like the girl in your store. Do better ! read more

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I went to this place to purchase my stove, refigerator, microwave, and hood glass. Really bad and unprofessional service they change my delivery 4 times!! On top of that they almost charged me $500 for delivery and installation, when they delivered my items nothing was installed which they supposed to install my hood glass and water filter on the fridge! They declined to give me my money for installation this place are rats! NOT RECOMMENDED read more

These guys are SCAM artists. They claim they can get you anything but never deliver. They refused to deliver my appliances on time. Christina called saying my appliances were ready. I pay in full and never hear from them until I go face to face and ask. I get more lies from Mike who I'm assuming is the owner saying he will deliver my appliances following week which needless to say never happened. Do yourself a favor and go to Home Depot and not these shady individuals. I would give them negative 5 stars if I could and will be reporting them to the BBB. If you bought anything from these guys recently and they haven't delivered yet, cancel the transaction or refuse delivery if they try to give something. My guess it will be a POS. read more

Great customer service from Mike the minute I walked in the store. With my mom. Great deals a lot of appliances to look at. We ended up buying a fridge. Thanks Mike I will be back and recommend friends and fanily. Sincere Norma read more

Super nice place! Lots of appliances available and all priced well. Our fridge/freezer went down and we needed a new one asap, went sunday morning and by monday night had it all done! Christina was amazing and helped find me something in my budget. read more

Christina was absolutely amazing and so helpful, she worked with us on getting exactly what we needed. Definitely recommending her to friends and family when they need it! read more

Drove 50 minutes after calling FIRST to ask if they had 28depth 4 door fridge was told yes, we have over 200. Asked if they were refurbished or dinged was told no. Drive all the way there to walk n to a room that had maybe 40 fridge all were dinged up and NONE were 4 door size I was told on phone! U suck read more

horrible customer service, paid for our laundry washer and dryer and they never call back after receiving and getting it installed less than an hour later it broke down, it's been 3 days since and no technician has came and they do not want to refund read more

Great place. Wonderful service! Speak with Mike he is the Best! Went in and out quickly, knew what we wanted. Thank you Mike

Awsome experience! Everyone was very friendly and helpful. Christina was so helpful and a pleasure to do business with. Great values!

great service with Mike and Adam the store has great deals. Mike was amazing and got us a great deal on a fridge. As a customer I am very happy read more