Went ahead and purchased appliances from Pro Appliance (https://www.proappliance.com?utm_source=chatgpt.com), and I could not be happier with the experience. Their customer service was excellent from beginning to end. Christina and Yen were both amazing and very helpful throughout the entire process. They were professional, friendly, and took the time to come out and inspect both the fridge and oven. They answered all of my questions, explained everything clearly, and made the whole experience smooth and stress-free. On top of the outstanding customer service, they also gave me a great price on the appliances. It's hard to find a company that is honest, reliable, and truly cares about their customers, but they definitely exceeded my expectations. I'm extremely satisfied with everything and truly appreciate all the help they provided. A special thank you to Christina for the excellent service, kindness, and professionalism. I highly recommend them to anyone looking for appliances and great customer care. From Alex.V read more

They tried selling me a washer that was already sold! They even said they would deliver it tomorrow! This guy didn't answer all day when I wanted to buy a washer, then he got snarky and rude. when we started texting I saw the reviews and decided against buying- thank god. Be careful and listen to the reviews they guys seem like scummy scammers. read more

Pro Appliances - Admitting to trying to sell me a washer that was already sold- even said it'd be delivered tomorrow - Appliances Near Me - La Palma, California

Horrible customer service! I have been messaging them for over a week to see if there was an update on when my washer and dryer would be delivered and they have completely ignored all of my messages. They never sent me a follow up, then they stopped responding to my messages but I can see that they read them. I asked for a refund since I did not receive the washer and dryer or any updates and they also ignored that message. read more

This store has no morals. Never would believe they put a non working washer inside a box and delivered to me. Same model in Pacific Sales is $508. They increased to $699. I think he made his Arabic friends to write a good reviews. Don't believe the BS reviews, they are all fake. As far as the sales associate, Christina is very rude, stole my money and called me disrespecting to their staff. She yelled at me and hung up on me. They never make any attempt to resolve the issue. Sounds like going to court is the next step. read more

Pro Appliances - Do you call this cheap price for a lemon? - Appliances Near Me - La Palma, California

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What a great experience with Pro Appliances! I brought my mom to check out fridges and we found a large selection at unbeatable prices. They're all brand new which could have some dents that anyone will overlook for the price cut you get compared to buying it from Home Depot or Lowe's. They also offer extended warranty that we hope to not use, but we got it anyway because it's priced fairly in case we need to use it. Mike helped us out and he was very knowledgeable and straightforward. He answered all of my mom's questions which made her feel confident about the purchase since she's super picky. read more

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My family and I purchased this Samsung front loader. We had a couple issues but Christina had them taken care of in a timely manner. We're enjoying our new washing machine! The price was right! Christina is an excellent sales manager and stands firm on her word. Thank you read more

Pro Appliances - Samsung Front Load washing machine - Appliances Near Me - La Palma, California

From the moment we walked into the store Christina was so sweet and helpful...we found exactly what we needed... read more

Pro Appliances - Appliances Near Me - La Palma, California

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This is an amazing store that offers a variety of household appliances of quality at excellent prices. The staff is courteous and professional. The delivery man has a strong knowledge of the products...this is my third purchase in this store and I highly recomend it.. read more

Don't bother buying from this place. We bought both washer and dryer and when it was delivered the dryer never worked. We have been more than patient and giving them a chance to fix it. As I review other reviews it seems these issues are common. We also had a technician come over once to "fix it" and "parts are needed". Now we are getting the runaround. I have a dryer that we paid $$ for and it doesnt work and we've had to go pay at the laundromat to dry. Unacceptable ! We don't want to escalate it and at this point we want our money back or a replacement dryer that works! I will post again to update everyone. I will be posting everywhere I can to inform people not to get scammed. I will also be ready to report to licensing, city, etc. this is not right and acceptable from a local business. read more

I went to this place to purchase my stove, refigerator, microwave, and hood glass. Really bad and unprofessional service they change my delivery 4 times!! On top of that they almost charged me $500 for delivery and installation, when they delivered my items nothing was installed which they supposed to install my hood glass and water filter on the fridge! They declined to give me my money for installation this place are rats! NOT RECOMMENDED read more

I'm very disappointed with my experience at this business. I purchased a Dyson vacuum here, and from the start it has not worked. They packaged it in a nice box with all the accessories that are dirty and used and told me everything works perfect and they lied. For the price, I expected a reliable product, but instead I got something that doesn't function as advertised. When I reached out about the issue, I did not receive any real help or resolution. Spending this much money on what should be a quality vacuum only to have it fail right away is frustrating, and I would not recommend buying from this store. They sell it for cheap because it's a scam and doesn't work. read more

My husband and I went in on Sunday looking for a new washing machine, We just left Home Depot and were on our way to Lowes, when my husband said he read the reviews on Pro Appliances and the reviews were pretty good. We went in decided to buy a Samsung washer, the price was good. We wanted the washer to be delivered Monday, at 1st the office girl was not sure they could deliver that quick, since we were in need of a washing machine fast, my husband said he would just go to Lowes for a faster delivery. The office girl changed her mind and said they could deliver it on Monday- paper work done and we paid in cash. When we were outside getting ready to leave, the owner Mike came outside with us and we started talking, nice guy. He said he himself would be delivering the machine around 1pm Monday and would call when he was on his way. On Monday we have not heard from anyone by 2pm so my husband called Mike, it went to voicemail, he then called the office, the line just clicked and he was disconnected. Minutes later Mike called and apologized to my husband for not making it, he said he had a death in the family and had to go to the funeral. Mike said the machine would still be delivered today( Monday). Hours later, its now going on 6pm, my husband called Mike again and no answer, he calls the store and speaks to a woman, she explains the machine would be delivered Tuesday after 3pm- she explained Mikes uncle had passed away "yesterday" ? and had to go the the funeral today (Monday) my husband was not buying that and said the machine better be delivered Tuesday morning or he wanted his money back or he wanted the delivery fee back for the delivery now being on on Tuesday., she said she couldn't refund the delivery fee but they would be there Tuesday morning to deliver. Our machine was delivered at 11:20am. I am not a happy customer- the machine came dented and scuffed (see pictures) We are guessing the dents on top of the machine are from the store due to them stacking the machines on top of each other- the machine we bought had a dyer stacked on top of it in the store. The 1st picture of the large, long dent is pretty bad and I am sure the scuffs are from the moving process from the store onto their truck. I understand life happens, but for starters if you or your employees cannot make a scheduled delivery its good business to call your customers and let them know that the delivery is going to be late or rescheduled, not wait for the customer to call you, I don't believe that on Sunday Mike didn't know he had a funeral to attend on Monday, if we were informed of that ahead of time we would of understood. When we were outside with Mike, we told him we did read his reviews and because they were good is the reason we came into his store. He asked us to please give him a good review as well. Mike here is your review, its not good but its the truth. Again I am not happy that my brand new washing machine came with dents- I hope as a business owner you would make this right to make a customer happy. I would suggest giving us the delivery fee back. If you want to discuss this matter any further please call my husband Jeff, you have his number. Mike also told us the few one star reviews he has are from his competitors, well I am not a competitor and I am a unhappy customer. THIS IS MIKES RESPONSE TO MY GOOGLE REVIEW : Pro Appliances (Owner) 39 minutes ago I UNDERSTAND THE SITUATION BUT THINGS HAPPEN IN LIFE WE TRIED OUR BEST TO YOU GIVE YOU AN AMAZING SERVICE BUT AT THE END OF THE DAY YOU DIDN'T APPRECIATE WHAT WE DID, WHEN MIKE WENT OUTSIDE HE ASKED YOU NICLEY TO GIVE US A GOOD GOOGLE REVIEW, THIS IS A LIFE PEOPLE GO THROUGH A LOT THIS IS A FAMILY OWNED BUSINESS AND WE ONLY TR UPDATE: So Mike calls my husband after they read my review and tells my husband "he will never treat customers like he treated us" So what does that do me for Mike? That's great that others wont have the experience we had & hopefully wont get damaged product either, but you changing for others does nothing for me. I like how you take my remark about "life happens" and switch the words in your comment back to me and not to mention your whole comment is in CAPITAL LETTERS almost like your angry at me and yelling. Not once in your comment or your phone call to my husband did you mention the damage of the washing machine- did you look at the pictures? You have nothing to say about that? You did not try and give us amazing service- amazing service would be doing something about our damaged washing machine. I was really hoping you would make this right so I could actually go back and give you a better review, but instead you made it worse. What was I suppose to appreciate? Your day late delivery or my damaged washing machine? And you Do Not know what customer service is about or we wouldn't be dong this right now. I would bet Mike isn't the one that wrote the comment to my review, the way its type out sounds just like the girl in your store. Do better ! read more

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horrible customer service, paid for our laundry washer and dryer and they never call back after receiving and getting it installed less than an hour later it broke down, it's been 3 days since and no technician has came and they do not want to refund read more

These guys are SCAM artists. They claim they can get you anything but never deliver. They refused to deliver my appliances on time. Christina called saying my appliances were ready. I pay in full and never hear from them until I go face to face and ask. I get more lies from Mike who I'm assuming is the owner saying he will deliver my appliances following week which needless to say never happened. Do yourself a favor and go to Home Depot and not these shady individuals. I would give them negative 5 stars if I could and will be reporting them to the BBB. If you bought anything from these guys recently and they haven't delivered yet, cancel the transaction or refuse delivery if they try to give something. My guess it will be a POS. read more

Great customer service from Mike the minute I walked in the store. With my mom. Great deals a lot of appliances to look at. We ended up buying a fridge. Thanks Mike I will be back and recommend friends and fanily. Sincere Norma read more

Super nice place! Lots of appliances available and all priced well. Our fridge/freezer went down and we needed a new one asap, went sunday morning and by monday night had it all done! Christina was amazing and helped find me something in my budget. read more

Drove 50 minutes after calling FIRST to ask if they had 28depth 4 door fridge was told yes, we have over 200. Asked if they were refurbished or dinged was told no. Drive all the way there to walk n to a room that had maybe 40 fridge all were dinged up and NONE were 4 door size I was told on phone! U suck read more

Christina was absolutely amazing and so helpful, she worked with us on getting exactly what we needed. Definitely recommending her to friends and family when they need it! read more

Great place. Wonderful service! Speak with Mike he is the Best! Went in and out quickly, knew what we wanted. Thank you Mike

Awsome experience! Everyone was very friendly and helpful. Christina was so helpful and a pleasure to do business with. Great values!

great service with Mike and Adam the store has great deals. Mike was amazing and got us a great deal on a fridge. As a customer I am very happy read more