Came in yesterday found a fridge the wife liked got it and decided we liked another got helped by…read moreERIC switched the unit 3 times to the one we wanted super cool and friendly experience will definitely come back

Our fridge went out unexpectedly, so my mom and I had to find a replacement fast. We came into this…read moreappliance store late on Friday night, right before closing, and I cannot say enough good things about the experience. The store was fully stocked, clean, and easy to shop. Eric helped us right away, and let me just say he is extremely knowledgeable and so personable. There was zero pressure, just honest answers and efficient service. It took us about 5 minutes to pick the fridge we wanted, and another 5 minutes in the office with Eric to go over delivery details. That was it, in and out in about 10 minutes total. Delivery was just as smooth. For reference, delivery was $50 and haul away of the old fridge was $35, which is incredibly convenient and reasonable. Our new fridge arrived the very next morning, and Steven, who handled the delivery, was amazing. He hauled away our old fridge, set up the new one, and even connected the water line for the ice and water. He was professional, helpful, and made the whole process stress free. From start to finish, this experience was efficient, honest, and reliable, exactly what you want when dealing with an appliance emergency. This is officially the only place I'll shop for appliances moving forward. I highly recommend checking here before going to the big name retailers. & only if they don't have what you need would I even consider looking elsewhere. So convenient, so honest, and so reliable. Highly recommend.

GREAT SERVICE!!! Very reasonable and did a great job! Peter is super knowledgeable and got right to…read morethe point. He also pointed out some suggestions and was not pushy at all! Great service at a fair price! This is my new Appliance guy for sure!

fixed freezer drain clog...Efficient. No complaints. Called again to fix another issue. very…read morehelpful

Absolutely wonderful service! Very quick response to inquiries, helped troubleshoot over the phone…read morewith me, and when it became clear I would need a repair, the service was not only timely but also quick, professional, extremely courteous!

Super quick and efficient! Our refrigerator went out and Tom was able to give an estimate through…read moremessage description which I really appreciated and came the next day to fix. Thanks Tom, definitely recommend!

I just want to say how happy I am to have found appliance direct. Me and my wife got our first…read moreplace together and needed some appliances at a reasonable price. We came across this yelp and decided to give it a chance and we couldn't be happier. Everything they had to offer was brand-new and had minor cosmetic imperfections, but what really had us over the moon was the prices. So my advice to anyone who is looking for amazing appliances had a reasonable price this is the place to go. It may look too good to be true but it's definitely not.

From the owner: We offer brand name, new appliances at up to 70% off retail pricing. Warranty, delivery and…read moreinstallation is available in Orange, LA, Riverside and San Bernardino counties, and is offers 7 days a week between 8am and 10pm. Let us show you a better customer service experience.

Huge shoutout to Edgar. Incredibly professional, helpful, and kind. I am so grateful we found Coast…read moreAppliance Services and I have already recommended them to others. Edgar was helpful with our refrigerator and ice maker. He was communicative and genuine. Trust was everything and I highly recommend.

He was nice and efficient and explained things wonderfully. I would recommend Edgar for all…read moreappliances. Thank you

I bought a massage Inada chair, six years ago at Teletron in Stanton, along with the insurance. I…read morerarely use it, maybe once a year. The massage chair has always been covered with protective fabric. Recently we begin to use it, we notice the leather has already disintegrated at several spots. We called Teletron for service since we bought insurance for extra warranty. They didn't respond to our call and not honoring the extra warranty we have purchased. We reached out the original manufacturer Inada with both international calls and emails. No response. We bought Inada massage for total of $10k. Obviously we have been scammed for defective product and deceived by Teletron for extra warranty. Please be warned by deceptive sale tactics of Teletron, based on our horrible experience with Teletron. Do not buy anything in Teletron!!!

I am extremely disappointed with the service and customer treatment at TELETRON - 13818 Brookhurst…read moreSt, Garden Grove, CA. On April 17, 2025, I visited this location to purchase a BIOMAT QUEEN mattress. Before making the payment, I asked very clearly about their return policy. Both the owner, Mr. Huy, and his staff assured me: "Don't worry. If you're not satisfied within 14 days, just bring it back and we'll give you a full 100% refund. After 14 days, you can contact the manufacturer directly. But this is a high-quality product, and it sells very fast, so you won't have any problems." Because of that assurance, I decided to make the purchase. However, after paying, I never received any confirmation email or shipping information, as I had been promised. After several days with no updates, I returned to the store on April 20 to ask about my order. They told me it was delayed due to the holiday and assured me they would follow up. On April 21, I finally received an email saying the mattress would be delivered on Friday, April 25. But that night, when I opened the package and used the mattress, I discovered it was defective - the heating function was malfunctioning, causing extreme heat on my back, which made it impossible to sleep. On April 29, I returned to the store to report the issue and request a refund. Instead of showing any concern or support, the manager, Jimmy, was dismissive and even aggressive, refusing to refund me simply because the product had been opened - despite it being clearly defective. When I asked to speak with the owner, Mr. Huy, again, he told me: "I'm no longer in charge - the manager decides now," and then refused to come downstairs to speak with me. I feel misled and taken advantage of. I'm sharing my experience not to cause conflict, but to warn other customers to be extremely careful when shopping at TELETRON, especially at 13818 Brookhurst St, Garden Grove, CA. They made big promises before the sale, but once there's a problem, they ignore the customer and take no responsibility. I truly hope the store will reconsider how they treat customers in the future. If you're thinking about buying from this store, please be cautious and don't make the same mistake I did.

He's very experienced and friendly. Would recommend him…read morehighly. Priced right. Takes his time. Explained everything.

Alex/Tim responded within just minutes of my request on Yelp to fix our old dryer that stopped…read moreheating. They were polite, professional, reasonably priced, and very patient for payment (our fault hehe). The -1 star is only for the fact that the correct diagnosis was one that chatGPT suggested (a faulty coil) as opposed to their more expensive original diagnosis of a faulty valve. Thanks AI! This is the second time we've used their services and will continue to do so, as alas these older but more reliable machines of ours are starting to show their age.

Shay helped organize oir appointment and was super professional. Josh came to our home and helped…read moreus with both our washer and dryer. The washer wasn't worth repairing unfortunately, but our dryer was serviced and Josh goes the extra mile. He is very informative and honest. We appreciate the time he took to help us out. I would call on this business again if and when needed. Don't hesitate to book an appointment if needed, they are definitely fair. Thanks again!

Great service; prompt, friendly and cost effective. Technician did not pressure us at all and in…read morefact was very honest about what we needed.

This is a super good hookup if you want speed Queens…read more Speed Queens are the older way to go and this place is the only place around here that has them. I would buy from them again but I bought a speed Queen so sadly it will last a lifetime.

I love this place Sean does what he says he's going to do…read moreand helped me out in 2 emergencies... good prices too I am now having him replace my mom's washer in Long Beach, he recommended the Speed Queen (which he also got for me and it is the BEST washer I've ever owned)... anyhow, he has done right 100% of the time so I just wanted to post this to promote a good business.

This company was the third-party company contracted by Pacific Sales in Brea to deliver my…read moreridiculously heavy fridge about a month ago. The two delivery guys were great! Professional, respectful of my home, and paid excellent attention to ensure the fridge was brought into my home carefully and set up perfectly. Five stars for the delivery guys. Pacific Sales explained I would pay the $400 fee directly to the delivery company upon delivery. They accept credit cards. The transaction went through as expected. The one star is because West Coast Appliance just charged my credit card AGAIN for $400, a month later. There are really only two reasons for this. Either this was an intentional, dishonest action, in the hopes the customer wouldn't catch it. Or it was an unintentional, innocent mistake, because the company has inept people/processes where charging a customer twice - a month apart - is possible. In either case, would you trust this company?

Paid $675 for delivery and installation of a stove and dishwasher from Pacific Sales (Irvine to…read moreNortheast LA). The quote already included a $100 mileage fee, but when the team arrived, they demanded another $100 because of steps -- something that should've been disclosed upfront. To make it worse, there was no discount for skipping haul-away service. Overall, it felt like a bait-and-switch experience: high price, poor transparency, and zero flexibility. Definitely wouldn't recommend.