DO NOT SHOP HERE!!!!!!!! THIS PLACE IS DISHONEST AND I WOULD SAY THEY ARE DOWNRIGHT CRIMINALS! LIARS!!!
I took my mom here because they basically advertise to the asian community. My mom heard came across their ad for an antenna that captures 5 Vietnamese stations--all in HD for $20. My mom doesn't speak the best of English, and now that she's retired, she wanted to enjoy her free time.
So we take her there, and the saleslady leads us to this magical antenna. Tells us that it's made in Korea especially for the Asian community. She tells us it's great and she bought one for her parents and aunts and uncles. She points to a TV (HD) and tells us that this is the quality we are going to see bc of the new conversion to digital. I am very skeptical, bc the thing looked like a piece of crap. But she says it works guaranteed--she tells us to go home and try it--if it doesn't work, we can bring it back in 10 days for an exchange or store credit.
For $20, we figure it's worth a try. As i suspected, we go and home and it doesn't work. It won't catch a signal--it's a piece of shit. it won't even capture regular public stations.
We went back to Teletron this weekend for store credit. We are met with attitudes beyond your imagination--and that's not the worst of it. After hearing our story, the salesperson, to our faces--calls my mom a liar.
This is what he said, "We don't do returns or exchanges. Why would we allow you to open it up and try anything. We would lose money. You are lying. We would never promise it."
I am furious, and begin arguing with them at which point he says, "our sales people are trained to tell everyone not to buy this item. We tell everyone it doesn't work and to avoid it."
Ummm...yet you talk about it on your radio ads? your ads in the newspapers?
After a heated argument--mostly about their lack of respect for people (how can you even accuse them of bad customer service, when really the true issue here is that they don't respect people in general?), the MANAGER came and actually said the following:
"Get out of here. I don't care if you come back, I don't need customer to come back! Get out, go to Best Buy!"
I'm actually surprised I didn't use a single F bomb. I'm actually proud I managed to be articulate during this argument...bc i think if there was one moment of weakness, I might have taken my heels and dug it into his right eyesocket.
I kid you not, I wanted to cry. I felt like I was dealing with street thugs. It's not the money, its the fact that they ripped off my mom and the fact that they would treat you like garbage.
I left after I loudly told him he was a piece of poo. I probably didn't use those exact words, but you get my drift.
Honestly, don't shop here. Simply put, they are corrupt. read more