Rick (desk Mgr) at Pacific Sales in Brea, CA is a real customer service hero! Rick invested the time, interest, and effort to help us resolve our financial dispute we had with Geek Squad in our favor! He invested nearly an hour on the phone to help us resolve a problem we would not have expected him to have any involvement in, except as an exceptional example of customer service. read more

Great Customer Service!!! Would recommend this location to everyone.. if you are in the looking for kitchen sinks and appliances ask for Andrew Galindo, he was fantastic. Helped answer all my wife's questions. And she always has a lot. Thank You Pacific Kitchen Sales .. read more

Just wanted to give a shoutout to Joshua Wilson and Dennis Vargas. These two guys go above and beyond for customer service. Pacific Sales in Brea is my go to place for all the high end plumbing fixtures and appliances. Top notch sales staff. read more

I waited almost a month for the bathroom faucets, toilet paper holders and I still have NOT received my products I kept getting the runaround and nothing but lies. Their customer service sucks big time and I do not recommend this place for a good experience It has been a nightmare with Pacific Sales. read more

Big thank you to Andrew Galindo at the Brea store. He helped us find a very elegant swan-shaped lavatory faucet from Phylrich for our powder room and got the price down, too! Truly first class customer service. We will be back whenever we need plumbing fixtures and appliances. read more

Sean was supper helpful and knowledgeable When it came to helping us pick out appliances. He showed us additional discounts and savings and we were able to purchase all of our kitchen appliances! read more

We are currently renovating our home and had a huge order that we had to put in at Pacific Sales, but I want to talk about three individuals separately who were so helpful. Keila Vega - she assisted us with opening our Best Buy Credit Cards in order to get our points with Best Buy. She seamlessly took us through the entire process and was so pleasant to interact with. She made sure our order was correct and gave us all the time we needed to review what we needed to do. Joshua Wilson - What can we say, this gentleman is the man! He has such an abundant amount of knowledge! We were so glad we ran into him because he taught us a lot about what we had to consider during our remodel of both our bathrooms. He had suggestions ready and even steered us towards products we didn't even knew existed! To say that he made our remodel decision making process an informed one is cutting this man's job short! He even packaged our orders in such a way to prevent errors for when we take delivery with our contractor. He provided pick up options and made recommendations to smooth out our process. If you come to Pacific Sales and need plumbing help, GO TO THIS GUY!!!!!!!!!!!!!! Thanks, Josh! James Caley - Last, but not least, we got James. He came as a referral from our friends as someone super awesome to deal with at Pacific Sales, and we happened to run into him one day by chance. To say that I tortured this man with emails and constant reorganization with quotes over the period of roughly 2 months is an understatement. We had a lot of issues come up during our remodel with several different vendors. However, it was never an issue for James, and we ended up just purchasing everything through Pacific Sales as James inspired confidence in us that he would take care of us if issues arose. Not only was he patient with our many requests, he even gave us knowledge about things we never even considered. He was always responsive to emails and phone calls - literally same day responses! Now THAT is customer service!!!! Truth be told, we actually purchased a refrigerator and range top from Howard's, but they took our money and closed their doors and we never heard back from them. We are currently trying to get our money back through our credit card company. The employees there are also hard to get a hold of, they don't return phone calls, and they use high pressure sales tactics. Overall, they just aren't very knowledgeable about the products they sell (at least regarding the products we were interested in) and we feel for the employees who had to work under those conditions. It's no surprise to us that they eventually closed their doors. In closing, we can't speak highly enough of the team here at Pacific Sales, they all deserve raises for the amount of effort and work they put in for their customers. We'll 100% be back for our future purchases because of the folks here. Plus, we aren't even done, we still have more things we need! read more

Josh Wilson in appliances helped me with a few different orders in connection with our kitchen and bathrooms reno and he was great. Got me good prices on the plumbing fixtures and sinks I needed and price-matched when I found better prices elsewhere. I highly recommend this location for large selection and friendly, helpful customer service. read more

Pete Camacho knows his stuff! We absolutely love our kitchen and laundry room all thanks to Pete. He is such a nice, good guy. read more

Pacific Sales Kitchen & Bath - This Viking range and panel ready SubZero refrigerator/freezer are epic! - Appliances Near Me - Brea, California

The store was so clean and everyone was very friendly. I was greeted at the front desk and they called a salesman to help me immediately. James assisted me with my washer purchase. He gave me great service and even gave me laundry tips. When it came to pay, he walked me over to the desk and Rick was fantastic. He reviewed my order to make sure I had the correct phone number and let me know what to expect on my delivery for Friday. Awesome job Pacific Sales. read more

Pacific Sales Kitchen & Bath - Appliances Near Me - Brea, California

I'm a high end custom home builder in Chino Hills. I only use Pacific Sales in Brea for all my appliance and plumbing needs. The sales team, especially Andrew Galindo in the plumbing department, are exceptionally well informed in all brands. He is professional and I always know I'm getting competitive fair pricing. Since I don't have time to mess around, I always head straight to Pacific Sales in Brea. They have great service and selections at a great value. MICHAEL V read more

Pete Camacho was the best. Gave expert advice with no sales pressure. Wonderful experience.

Very knowledgeable staff Helpful finding the best products to meet our needs They had the best prices on all the products read more

We had excellent service with smiles as welll from Sean and Dennis. They were very helpfu, friendly and informative.

James, Sean, Josh and Andrew are all great across appliances and plumbing. Ask for them when you go in and you'll be taken care of

Everything went extremely well from start to finish. No hard sell. Sean was very knowledgeable and patience with me. Excellent discounted sales prices on the appliances. Dennis did a great job explaining my purchase and delivery, especially since my account address was different than my delivery address. 5 Stars. read more

We just purchased our kitchen range, range hood and microwave drawer here with Pete. We had excelent service and highly recommend Pacific Sales again. We have remodeled multiple homes over the years and rely on Pacific Sales and their excelent product knowledge and customer service every time. We have always been highly satisfied and we do recommend shopping with them. Thank you Pacific Sales. read more

It was easy peasy with Pete & Kim. Which what I needed today... my husband also. Pete was very helpful with the selection and value on what we purchased. We made our choice on the range because Pete showed us a few things we wouldn't have known if we wouldn't have gotten help. Kim was so very friendly and helped us understand all the warranties and membership values -- both Kim & Pete helped us save a LOT of money!!! Thank you two for that. We ended up buying an extra item because of the value of savings. read more

This is our family's go to place for fixtures and appliances. Have made a number of purchases here over the years with our bathroom remodel and now a kitchen remodel, and have been happy with our purchases. They carry a great variety of product lines and their associates have been helpful with all of our questions. Great customer service and competitive pricing (they're typically lower and can price match). I would recommend checking this place for your home needs. read more

My family had a wonderful experience at Pacific Sales. We took advantage of the Black Friday sales and purchased several appliances. We worked with Pete, who was very friendly and knowledgeable about the products we were looking for. He helped us get the best pricing and worked with us on our delivery schedule. I would highly recommend this Pacific sales! read more

Andrew was extremely informative and patient. We will definitely be returning for future renovation projects.

Pacific Sales in Brea was a great experience. From talking to James on the phone who took his time and patience to explain everything to me to help me narrow down my purchase that by the time I walked into the store I knew what I wanted. Sean helped show us the different models and was very knowledgeable. Dennis was so helpful with finalizing the transaction and was so thorough with all the details. We appreciate the kind and friendly service, will definitely go back to buy more. Thanks for your excellence! read more

Thank you to the team at Pacific sales! They did a great job sharing their knowledge and really helping us identify appliances based on our needs. Particularly a shoutout to Josh, Sean, James, and Andrew. read more

I went back to Pacific Sales for all my needs. Of course I saw Andrew who has been so much help to us for all services and with satisfaction prices. He is very honest and generous. read more

I had the best experience with Pacific Sales and was taken care of by Andrew Galindo. I was under a lot of stress to choose and get things quickly for my contractor who became available almost immediately. My daughter who had been helping with the design wasn't always readily available to help me make a lot of decisions. Andrew was ultra patient and helpful and explained many options until I am very secure that I made the right choices to get the bathroom I envisioned. The rest of the support staff was very courteous and helpful and so far all the deliveries have been right on time with excellent drivers who nicely opened all the boxes so I could check for damage with a smile. One more delivery to go but am expecting no problems with the expedited service that Andrew arranged. read more

We had a great experience with plumbing manager, Josh Wilson. Josh was extremely professional and knowledgeable about all the products he showed us. The entire staff was great. The pricing is phenomenal. read more

I have been a dedicated customer for over 30 years. Yes the store is beautiful and the display of appliances is amazing. The sales people give good advice and make you walk out after your purchase with a smile on your face. All is great until something goes wrong with one of your appliances and the NIGHTMARE begins. My nightmare began when my 4 year old Samsung refrigerator went out on March 4, 2026. I had purchased the Geek Squad extended warranty. I have had the repairman here on 4 different occasions and all point fingers to others. Now I have to call Samsung who does not service Yorba Linda (never advised of this) and they contract out and I have to pay for the service call. SO IT CONTINUES!!!! When I was speaking to customer service about my refrigerator earlier this month I was stupid yes stupid to buy a new microwave. I also paid for installation. They delievered a damaged and nicely said they would replace. Today while I am waiting for delivery they call me and say it is drop off only. WHAT THE HELL!!!! I said I paid for installation. Nope now I HAVE TO CALL TOMORROW!!!!! I WILL NEVER, NEVER BUY AN APPLIANCE FROM YOU AGAIN! YOUR LACK OF CUSTOMER SERVICE HAS CAUSED ME EXTREME STRESS ALL MONTH. I HAVE NO REFRIGERATOR FOR EASTER CELEBRATION I HAVE TO RUN OUTSIDE TO MY GARAGE FOR AN ICE CUBE. NOW IN ADDITION TO DEALING WITH YOUR INCOMPETENT GEEK SQUAD FOR REPAIR OF MY REFRIGERATOR I HAVE THE ADDED STRESS OF MY MICROWAVE. And I would like to add, every time you need service or a delivery. They give you a 7:00 am to 7:00 PM window where YOU have to be available for them. So I have spend 5 days waiting for their incompetence and it continues!! Please don't just take my word. Review the Geek Squad reviews. There is a negative pattern. Thank you for reading. read more

Definitely go see Sean Huynh, he is very helpful! Will definitely come back and see hi for future purchase.

James was a great help in finding just the right appliances for my home. He was extremely patient and offered different options that would work in my situation. Dennis was extremely helpful in getting the financing in order. Check out Pacific Sales before purchasing your kitchen and bath items. read more

Needed to get a new dishwasher ASAP. Was pleased with their layout and selection. Sales associate Pete helped me find what I was looking for and explained the differences in models. I was so relieved to find out I could have it delivered 3 days later! Dennis helped me at the checkout counter. He explained the benefit of having a Pacific Sales Membership (which I joined). All in all, the experience was smooth and the staff was knowledgeable and I did not feel pressured. I would definitely go back next time I need to purchase an appliance! read more

James Caley did an excellent job helping us buy a fridge. He was very detailed, attentive and knowledgeable. Answered all of our questions even if repetitive. All created a valuable experience. Thank you. read more

Josh and Keila were very helpful and patient. Josh provided us with many options and features to the shower fixtures. Keila a checkout was also very helpful on the financial aspect. Overall very satisfied with the help and friendly service. read more

We needed new appliances for our new construction, including a wolf range hood, microwave, dishwasher, etc. We were not sure what we needed and wanted and Larrell helped us with lots of detailed and was very patient with us. The experience was wonderful read more

Store associate does help and are very friendly when I purchase the range , hood , and dishwasher ,even I get into revenge of the dishwasher , they gave me the suggestion about the warranty and it does feel no worries about the protection plan read more

Pacific Sales Kitchen & Bath - Crack when deliverd - Appliances Near Me - Brea, California

My husband and I are remodeling our kitchen, and Sean was a great help. If you are in need of any appliances, ask for Sean. He is your man. Everyone in the store was very friendly and extremely helpful. We have bought several items through Pacific Sales before and have never been disappointed. read more

What a great team of people assembled at this store. Had a great experience with my appliance purchase and their customer service is just amazing. Special Shout out to Rick Murillo, for making my experience extremely pleasant. He's great at what he does, and offers exceptional customer service. I even bought Bestbuy plus membership and extra warranty on my purchase based on his recommendation. He's a true gentlemen and very patient with all the customers. Two thumbs up Thank you Rick read more

Pacific Sales Kitchen & Bath - Bosch Refrigerator - Appliances Near Me - Brea, California

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We've been purchasing products for many years from Pacific Sales. We recently bought a new microwave system. The installers delivered it two days ago and we found out it could not be installed because of size discrepancy's . Not a problem, the product was returned and credit issued expect for approximately $50.00 . We called headquarters with no results. We then to Pacific Sales and Rick immediately took care of the problem. Thank you, Rick for your professionalism . read more

Went to ck out stoves and walked out with a beautiful stove and hood free ($3500) savings! I was greeted by Sean who had knowledge of every stove there! He told me about the specials and saved me money! Such a good guy! Kim at the counter was very warm and friendly as well. Then Allen put our new micro in the truck with no problems! It was awesome customer service all the way around! Ellie S. read more

Pacific Sales Kitchen & Bath - Great Buy!! - Appliances Near Me - Brea, California

Manny was the best! He was not pushy and allowed us to browse before approaching and offered some keen insights into the various options that Pacific Sales had to offer! He talked us through options on brand, specs, and truly allowed to make our own decision with some great guidance. Can't recommend this place enough, and Manny was fantastic! read more

Pacific Sales Kitchen & Bath - Washer/Dryer! - Appliances Near Me - Brea, California

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Pete was super helpful when we were shopping for new appliances. We appreciate all the helpful tips. Thank you Pete! We are excited for our new subzero fridge & monogram range top. Also, shoutout to Dennis for making the purchase and delivery setup easy! read more