Me and my husband had a great interaction with the lady who helped us with our tiles. However, when my contractor went to get the tile and grout that we ordered, they gave them the wrong grout color. I was so upset. My contractor's people already laid down the grout and Floor and Decor wouldn't pay for the labor to redo the grout. Instead they gave us a seal with the correct color to try to make it right. However when my contractor's people put it down, it just didn't have the same effect as grout. Because we couldn't afford the labor for them to redo the grout, we just have to live with the discoloration of the grout. On top of that, the tile that we chose had odd pieces to them that looked stained. You really don't know what things would look like until you purchase it. And of course I wasn't home to supervise their work, because I had a job to go to pay for all the work that didn't turn out the way I expected. Needless to say, I suggest you go to Lowe's or Home Depot for tiles because they actually are a little bit more affordable. Floor and Decor as actually expensive. read more

Helpful staff Good variety of products Great customer service Highly recommended their flooring read more

September 20, 2025 I love this place received excellent customer service made an appointment with a designer and Enrique Flores. He provided us excellent customer service. He went the extra mile to make sure we were very happy with our selection. He met our expectations. Pricing is a lot better distribution locations. Not actually a lot of great colors. read more

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Thank you Irma for helping us with our bathroom vanity purchase. We will definitely recommend to family and friends. If you are redoing your bathroom, floor&decor is the place to go! :) read more

I recently had ordered the wrong flooring I had to exchange the flooring and I had to make several trips back and forth to exchange, each time that I went every single Pro representatives - Dezerae and Nina and the whole crew was so amazing and very helpful had so much patience with me. They were also knowledgeable made a very stressful situation less stressful and I don't think I could have even paid for better customer service. They have gained a customer for life. read more

Josh was very patient and helpful as he helped me look at tile, grout, and vinyl flooring. Great service and selection. read more

Floor & Decor - Home Decor Near Me - Fullerton, California

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Loved this place! Their service was exceptional & they are also dog friendly!! My dog Remy loved perusing the aisles & even got some love from the staff. The selection there was also great! Chose some great pieces for our latest bathroom remodel read more

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My husband and I are currently remodeling our bathroom, so we stopped by Floor and Decor to pick out tiles for our shower. We originally went to the Downey location, but they didn't have everything we needed. Since we were already heading to Fullerton for lunch, we decided to check out this location instead. As soon as we walked in, we were greeted by America, and she made the entire experience so much easier. She helped us calculate our measurements and figure out exactly how many boxes of each tile we needed. On top of that, she took the time to help us choose the right grout and rebar color to match everything. I really appreciated how attentive and helpful she was throughout the process. I have never experienced that level of customer service at Floor and Decor before. She truly made a difference in our visit. read more

Came in to look for some tiles and get ideas for some bathroom designs. This store is more tile then constructed bathrooms to look at. Great finds and beautiful pieces at good prices. Highly recommend you check it out for you home renovations. read more

This location seems to have a much better selection than the Floor & Decor in Irvine! Also, the entire staff is always really friendly and helpful. Today, a gentleman named Jim helped my husband and I find exactly what we needed within just a few minutes. We have LVP on our stairs, with many damaged bullnoses. Jim helped us find bullnoses that matches our current LVP so that we don't have to replace our stairs, just the bullnoses. We were on a fact-finding mission today, and will be returning to purchase our pieces soon. Thanks, Jim! read more

This stores customer service!! Is top notch . Jesus and the entire store(literally) was trying to help us at every turn . They were very courteous and polite, I thought they were actors..lol. The customer service blew our minds . And not to mention super patient and professional. We will definitely buy everything possible for our homes remodel at this place . read more

Walked in very overwhelmed but Cierra helped guide us to the correct areas to look at and helped set us up with a design specialist. America was a life saver! She was on point with what we liked and made something difficult into an easy to decide situation. Thank you both for your excellent customer service!!! read more

Remodeling a small bathroom and was looking for tile etc. Had questions about tile and the various edging choices available for the shower. Jesus was very knowledgeable and demonstrated how my tile would look with different edge choices. He answered all my questions about installation and upkeep so that I felt I understood what I my best choices were. I consulted with my contractor and visited the store a second time and asked for Jesus again with niche questions and he helped me place my order for my contractor to pick-up. I would def recommend visiting floor & decor and ask for Jesus if you're looking to remodel/renovate your home. read more

I worked with several employees on multiple trips. They were all so patient and helpful. My final trip in to make up my mind and make the purchase was made easy with the help of Jesus. He gathered the final materials for comparison. And provided his opinions regarding trends when asked. It was just what I needed to make up my mind. Thank you Jesus. The tiles are almost completed in my bath remodel and I love it! I'll add a pic when it's done! read more

I came to select a stair nose to an existing floor we had purchased. It was a great floor at great value. As soon as I walked in, I asked if I could be helped and a young man came over to helped me. He went and got a sample of the floor I had bought to put it against the stair nose colors. I believe he went above and beyond, very helpful and answered all my questions. I would definitely recommend Floor and Decor. read more

Floor & Decor - Entrance - Home Decor Near Me - Fullerton, California

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Another solid location that has mastered picking, and loading! I ordered 500+ pieces of tile from this location and upon entering will call, I was greeted very friendly and instantly assisted. My order was picked, and fork lifted into my truck. They provide you with the pallet from of charge (no deposit required) as you would typically find yourself doing at like Home Depot for example. And also, you can dispose it and or even return it free of charge. I usually return them, to avoid the hassle of having to dump them. PRO-TIP: Scheduling pickup can be done, but as long as you're texted that you're order is ready - you can show up and be helped right away. Another TIP: If you sign up as a pro - samples / material can be provided free of charge, allowing you to physically visualize the pieces for your project at your project location. read more

Floor & Decor - Home Decor Near Me - Fullerton, California

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When I say we spent 3 hours in this Floor & Decor with Sean, I mean we practically clocked in and started collecting benefits (no commission though). We came in like lost puppies needing flooring for our YouTube mukbang-ASMR studio. That's when we met Sean. He greeted us with an enthusiasm that can't be replicated at Home Depot. He recommended that the Thassos Select Polished Marble would provide optimal crunch acoustics for deep-fried cheese pulls. Conveniently this tile is made in italy, also home of the deep fried cheese stick. This man ran the numbers in his head like he was crunching stock market data. I don't remember a single thing he said, but what I do know is this the best damn floor money can buy. Sean didn't just sell us tile. He sold us a vision. You really can't put a price on $26,000 worth of italian marble. It's so nice I might have to eat my next meal off of it. When we asked how Thassos Select Polished Marble would hold up against an accidental soy sauce flood. Sean didn't blink. He just nodded and said, "You're gonna need a good mop." Please get this man a raise and a forklift certification ASAP. So glad I took out a mortgage on my house for this. read more

Floor & Decor - Home Decor Near Me - Fullerton, California

I like this location because they are very professional and helps us with ideas about our home improvements. They are a bit stingy about contractor discounts and honoring bulk purchase buy discounts. Vs other home improvements companies they tend to do more for their long time contractors. Other than that's priced is great and I love going there to show around. read more

My daughter and I were assisted by Mr. Jesus. From the moment he asked us what we need, I already had the impression that he loved his job. He advised us to what we need for shower walls, flooring and color coordinates. Got samples to show us if it was the right color and even to use the color for grout. Mr. Jesus is very knowledgeable share us his experience about everything. He is an exceptional worker with that big smile and heart. We look forward to seeing him again but not on his days off. Floor and Decor is an awesome place for everything you need. Mildred M read more

so we are looking for bathroom tile. our contractor told us to visit.. we parked and i knew things did not looked good. the parking lot was full of trash. well looked like the whole shopping center has not be kept up. at least floor and decor could have used a blower to blow off trash. i was TURNED OFF my the outdoor appearance of the entrance. we walked around , we saw employees just doing nothing. so being a retired customer service employee (25 yrs) i decided to play stupid and walk around to see if anyone would help us. we walked out....... read more

My husband and I visited on 4/19 and had the pleasure of working with Irma to choose tiles for two bathrooms and our kitchen. From the moment we walked in, she made us feel welcome and at ease. Her knowledge, patience, and eye for design were truly impressive. She listened carefully to what we were looking for and guided us through all the options without ever making it feel overwhelming. What could have been a stressful experience turned out to be enjoyable and even fun, thanks to her warm personality and expert advice. We left feeling confident and excited about our choices--Irma was absolutely amazing! read more

The tile is great, but they referred me to Installation Made Easy for installation. Don't make that mistake! They were incredibly messy, didn't show up in time or with the correct tools. He even brought a transition piece that was too short for a standard doorway. He was supposed to return with the right size and install it, but he disappeared. Now 6 months later the grout is crumbling. At first their customer service supervisor, Melissa McGowan seemed interested in helping until I sent pictures of the missing grout and terrible workmanship. Now she is completely unresponsive. I don't know what to do. I've called Floor & Decor but have not heard back yet. My advice would be to find your own contractor and not use them read more

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Apparently keeping an appointment is a problem for Floor & Decor. I had an appt. for 6pm, received a phone call at 5:22pm that it was cancelled. I was told that there was a scheduling conflict and that the designer that I was assigned to, Desirae was leaving for the day. I asked if there was anyone else on staff to assist and they said that the other designer had 3 appts. from 6-8pm. So was it a scheduling conflict as you were overbooked or did Desirae leave early? It's convenient that other people got to keep their appts. I HATE FLOOR AND DECOR. This is the 2nd time that there was a scheduling problem. read more

Anahi and Vanessa were both two very helpful sales representatives. They were both honest , friendly, and patient . They helped us choose between a lot of different selections they had and answered any questions we had I highly recommend coming here and asking for either one of them for help with remodeling your house . read more

Watch Out! When I bought some tiles for my outdoor fire place, the sales person told us, any leftover tile, in its boxes can be returned ANYTIME. That's a straight up lie. It's 90 days. Shame on me on taking their word and not looking up the return policy myself. They gave me a in store credit of over 200 bucks. I was expecting my money back. read more

I had a crisis with an order I placed online. Since the order stated it was being processed there, I called this location. Maria went above and beyond to help me rectify the situation. Not only did she get me what I needed, but she also scheduled a timely delivery of the materials. She was an all-star! This location deserves all the stars!!! read more

There is nothing more valuable than time . I base this review on today's transaction, I was at the Downey location and they were short product . So we had customer service call this location and do a spot check and hold the product. We paid at the Downey store and came to this location for pick up. And to add insult to injury they can't find the product and during the 1 hour wait we had to deal with rude and disrespectful comment's from staff. We are livid and definitely not coming back to this location. The sad thing is that we have been here a dozen times and the service in the late afternoon is great and everyone is helpful. I never try to leave a negative review and I always try to give them the benefit of the doubt. But it was not just one person read more

From start to finish, he was professional, punctual, and attentive to detail. Sean took the time to understand my needs and provided expert recommendations that were both practical and affordable. He worked efficiently and maintained a high standard throughout, ensuring everything was completed to my satisfaction. His communication was clear, and he was respectful of my time, which I greatly appreciated. Overall, Sean exceeded my expectations, and I would highly recommend his services to anyone looking for quality and reliability. Five stars all around! read more

We arrived and parked in the lot, which looked a bit run down and had a few transients loitering about. Outside of the building, in the entrance area, it looked dirty with spiderwebs everywhere. Once inside, the store looked clean and had a great selection of flooring. They had aisles blocked off while employees worked in them, so we didn't get to see any tile down those few aisles during our visit. We also could've hung ourselves in the store, we couldn't find/get anyone to help with our questions. Employees were there, but all were preoccupied with tasks it seemed. I was impressed with the tile selection in the store and we eventually figured out everything ourselves, as to what we would need for the install of the tile. Did I say that the store has a huge selection? read more

Six weeks ago, I made an appointment online for consultation and design assistance. I was assigned to Melanie. She was super helpful in the entire process. Provided her some of the project details in advance. When I met her, I showed some photos of what I wanted it to look and discussed how I needed to stick to the budget. Melanie walked me through the showroom for options, she was very knowledgeable on tile design process. Background, we were doing 2 bathroom renovations. By the time I met with Melanie we were into week 2 and wished I had consulted with her on the guest bath. I highly recommend scheduling, Melanie was very knowledgeable and patient. We also purchased tiles from Floor & Decor Fullerton for the guest bath. Thank you Melanie for the help and also appreciate the help from the fabulous team at Floor & Decor in Fullerton. My husband had to return for additional tiles and they helped get them from same pallet to make sure everything matched!! Also posting photos of the end result and my husband and I couldn't be happier. Master shower/bath renovations completed today! read more

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Great Store with great selections of tiles for all project needs Excellent Customer Service. The General Manager Daniel went above and beyond when we had a major issue with the tile we ordered were shipped out to us and 12 of 17 boxes were damaged or broken. Instead of installing tiles were inspecting every boxes and tile for damage. The staff at the store in Fullerton did not give us a hard time about the returns. They immediately took care of the broken tiles and offered to provide a modest discount due to the inconvenience. Although they don't compensate for lost time. They did make good on their offer after we were able to pick up new tile and verify all the pieces were good. The credit returned for the damaged goods was truly appreciated as it was a matter of principle. Daniel and the staff there are the reasons we'll be back when its time to do the rest of our floors and Kitchen updates, and any other thing we need in between. read more

I wanted to give this place a chance but I was extremely disappointed more than once with this location. My husband & I placed an order for tile after verifying when shipment would come in for a particular tile I had my eye on. A few days go by & I tried to contact the store multiple times during the day to get an ETA on our order. The hold times are ridiculous & the customer service is so awful. No one seems to know what's going on in that store. Finally about 5 days after placing an order & getting no update, my husband drove out to check in. The store is not out of our way but it was very inconvenient to have to personally go into the store just to check if the order had even been worked on. Our buy online pick up in store experience was so awful we ended up cancelling the entire order after getting the runaround & my husband witnessed the incompetence of the associates at this location. He even chatted with another customer who was told their order was ready & drove out there just to get the runaround. If you aren't in any rush to get a project done & you want to deal with a bunch of incompetent, horribly trained people by all means go to this Floor & Decor. read more

We bought black granite 12"x12" tile for our floor. The Tile installers have so sort through all the boxes and find tiles that are the same size and thickness because of the deviation in tolerances. They are +/- .250" in thickness and square. These were sold off a shelf in the will call and not on the showroom floor so I suspect they sold us scrap or seconds. No disclosure was provided that only 60% of what they sold us was usable. Moved them to three stars from my original one star since they saw the one star review then called and took the tile back. read more

This store has a HORRIBLE return policy, they seem to have no problem returning the Chinese Flooring and tile they sell, but when it comes to tools or tile supplies, it's a whole different issue with them.. I bought a handheld Dewalt circular tile saw, used it and on day one the pressure regulator exploded, I went to return it for another and the manager gave me a real attitude about it, said we don't return or exchange used tools, he said I must "take it up with the manufacturer" UNREAL!, this is much unlike other stores like Home Depot, Lowes or Amazon who DO in fact return defective tools. So for anyone who buys a tool here, and it breaks shortly after, you must either purchase another one and own two, OR send it back to the manufacturer's repair center, wait up to 90 days for them to repair or send another one, and have your entire project on hold in the meantime... Ridiculous! The stores horrible return policy also applies to new/unused merchandise as well, I had a new unopened bag of tile spacers, cost: $11, purchased less than 3 weeks ago, unfortunately for me, I left the receipt in my other car and I needed to buy 2 tubs of Mapei grout, which was over $110 purchase, I asked if I can do a simple exchange and credit the $11 towards the grout, the Women at the counter checked and said the request was declined, Why? "I don't know, the system wont let me do it" I'm now blacklisted? One thing you will notice when you walk into Floor and Decor, there is NO Service Desk, The store must feel that having one will encourage customers to return more items, which they clearly don''t want.. The Manager at this store made that very clear to me.. It maybe a one stop store for a lot of people, but the store is a JOKE!, and the proof of that is the number of people who shop here, the store is empty every time I go in there, and now that I won't be returning, it's even less empty.. Think I'll buy my supplies at a flooring supply store instead, and if I need power tools, I'll order from Amazon ahead of time! Update: Floor and Decor rep replied to this post, but fails to acknowledge the store does NOT return defective tools, WITH a receipt and BEFORE the 90 days... Most other stores DO return tools that are proven to be defective, just NOT Floor and Decor.. Beware of this before buying any kind of power or hand tool! read more

I was in a hurry when I visited the Floor & Decor location off of Imperial in Fullerton and I have to say that Enrique was truly a relief. He was extremely very knowledgeable and helpful in recommending the products I needed for my kitchen backsplash project and took me directly to all the locations in the store to find the supplies. He was super friendly through the entire process all the way through to loading everything for me into my car. 5 star service - Thanks, Enrique for making that shopping experience such an easy and pleasant one! read more

We always buy our tile here. Josh has been so helpful and super knowledgeable. His customer service is outstanding. Great store!

Yay!! I just picked up my replacement floor and I am so excited. We had some serious water damage and on the road to recovery, with insurance recommended contractors being so flaky! It defiantly worked out in my favor. Putting everything together myself gave me the opportunity to work with the people and businesses I appreciate. I love Floor & Decor, particularly this store. I was there to pick up 42 boxes of tile and guess what the loaders Derek and Collin noticed my truck tailgate was long and didn't want to scratch my bed liner. WOW!!! they even loaded by hand. They were so nice about it and got the job done without an issue. I didn't expect anything less from my favorite store!! read more

Floor & Decor - Soft Griege - Home Decor Near Me - Fullerton, California

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My husband and I are remodeling our master bath and found beautiful tile at Floor and Decor in Fullerton. Collin was so helpful! He saved us so much time by sharing his expertise. He was friendly and professional which is hard to come by these days. Will definitely return for future projects! read more

Bought 12 boxes of planks yesterday... the employees couldn't tell me how many planks are in the box, which is fine. Did the installation today and found out I'm short 3 pieces. Rushed all the way from OC arrived & parked at 6:59pm By the time I run into store it's 7:00pm 7:01pm, which there were still 1-2 customer checking out at the cashier The product I need is right there by the entrance door next to the cashier. This red hair dude told me I can't just grab 3 pieces right there in front of me and pay because I got in at 7:00pm while there's still customer paying. It's not like I'm gonna go around and shop for 10 minutes. It only take 1 minute to get my planks which is right there and pay. Dude just kept telling me to come back tmr morning at 7am! Great store. Horrible employee. read more

We were terribly overwhelmed with the task of selecting tiles, etc. for our bathrooms and overall flooring. In walked ETHAN - designer extraordinaire!! Ethan had the patience to let us talk through our vision and the skills to make it all a reality. We can't thank Ethan enough for their help with everything. Ethan- you're an amazing individual with an extraordinary eye for colors / patterns and a very patient sole. Thank you for helping us- we'll post pictures once everything is done. Cheers! read more